references
Positives
The staff in the treatment department are welcoming and friendly! The procedures were carried out exactly on time! The hotel is located a 10-minute walk from the springs on the hill, this is a good cardio workout! But I don’t recommend it for people with mobility problems! It’s hard to climb the 100 steps on the road to the hotel! Reception staff very friendly and always ready to help in any situation! The staff in the restaurant is very helpful, friendly! The hotel is located a two-minute walk from the Orthodox church (of amazing beauty)!!! Behind the hotel there is a forest, quiet, birds singing!Negatives
Instead of the reserved apartment (two rooms with a balcony), on the day of arrival we were given only a double room! They said that there was supposedly an error and our number was busy! We talked with another vacationer and at first they also tried to put him in a simple double room instead of an apartment! Three days later we were moved to an apartment, while returning the difference of 50 euros for three days to each! Breakfast was more or less, but the baked goods, buns and pastries were really not fresh, they were somehow dented. You could hammer nails with buns! For lunch and dinner there were the same vegetable salads - cabbage, carrots, cabbage and carrots, sliced cucumbers, sliced tomatoes, tomato and cucumber salad, red cabbage salad (no one ate it , because it tasted really bad). During the week, the assortment of salads was supplemented only by a salad with carrots, nuts and raisins and that’s it! The portions of the hot dish were very small - 4 pieces of 10 grams each. meat (for example, lamb) and boiled potatoes with almost all dishes!!!! I couldn’t look at them by the end of my stay! The room was poorly cleaned! There was always water in the sauna - it did not go down the drain holes! Everything in the hotel is old - furniture, cracked window frames, floors squeak terribly, curtains are dirty! In general, the hotel absolutely does not correspond to the stated four stars! Three stars is a stretch! I just have something to compare with, because... I have been to other hotels in Karlovy Vary! I will not go to this hotel again!!!
Answer from Spa-Hotel Villa Smetana
Добрый день, ещё раз очень извиняюсь за ошибку, которая произошла в коммуникации между нашим отелем и sanatoriums.com. Но мы, конечно, старались компенсировать Вам неудобство максимально и третий день проживания Вы получили номер, которой на 70 евро в день дороже, чем Вами оплаченный номер. К сожалению, мы не знали, что Вы все-таки недовольны. Правда, мебель у нас не самая новая, но во всех номерах новые ванные комнаты, все кровати и телевизоры в номерах новые, шторы, занавески и ковры также не старые. И теперь постепенно меняем окна и мебель. Что касается Ваших комментариев к питанию – во-первых, мне очень жаль, что Вы на месте никакие претензии не сказали. Если было что-то не так, всегда можно ситуацию решить. Например, если выпечка кажется не свежая, без проблем можно ее заменить. Булочки нам каждое утро привозит местный хлебозавод, значить каждый день они свежие. На обед и ужин всегда предоставляем разные салаты – всегда 8 видов, которые меняются. На обед и ужин можно выбирать из 4 разных блюд и гарнир. Гарниры можно по договору при заказе заменять на желаемые. Мы всегда готовы пойти навстречу нашим клиентам, по договоренности также готовим блюда, которых на меню нет. В 2015 г. мы сделали новый веллнес-центр (сауны, джакузи и дорожки Kneipp). Знаем, что перед саунами стоит вода, наш медперсонал каждые полчаса эту воду убирает. Вас благодарим за Ваш отзыв, мнение клиентов для нас очень важное и всегда стараемся наши услуги улучшать. Заместитель директора отеля Smetana Vysehrad Barbora Zemkova.
Positives
I really liked the location, it’s very good, next to the forest, who likes to walk, Russian church and not far from the centerNegatives
furniture windows doors old can be changedAnswer from Spa-Hotel Villa Smetana
Уважаемая г-жа Роляк, спасибо за Ваш прекрасный отзыв! Мы тоже уверены, что спокойное место, на котором находится наш отель, для наших клиентов очень полезное. И к достопримечательностям недалеко, что тоже удобно! Как Вы заметили, окна и мебель у нас не новые, поэтому их постепенно меняем, чтобы нашим клиентам у нас нравилось еще больше. И очень надеюсь, что Вы будете один из наших постоянных и довольных клиентов! Желаем Вам всего доброго и до скорой встречи! Заместитель директора отеля Smetana Vysehrad Barbora Zemkova.
Positives
Excellent location of the hotel. Large room overlooking the church. Excellent food and service in the restaurant. Excellent treatment and attentiveness of the medical staff. I would especially like to mention the massage therapist Peter.Negatives
There is no negativity. I didn’t like the meager dry rations if you go on an excursion. The hotel area was not well-kept, compared to the nearby Trotsnov.Positives
The location of the hotel is very convenient. It takes about 10 minutes to walk to the springs. There is a forest behind the hotel, which is nice to walk in in good weather. The hotel staff is simply wonderful. This also applies to medical personnel and waiters in restaurants.Negatives
There was no negativityPositives
I rate the stay at the hotel as excellent. Treatment, food, accommodation, location of the hotel - I really liked everything. Wonderful, helpful and polite hotel staff, ready to instantly solve the problems of vacationers. Many thanks to Sanatoriums.com for fair information about hotels and the opportunity to book a hotel at an affordable price.Negatives
no negativityPositives
We stayed at the hotel for the second time. I really like everything. Thanks to all the hotel staff for a well-organized holiday. We thank Sanatoriums.com for reliable information and the opportunity to book hotels at a reasonable price.Negatives
no negativityPositives
We stayed at the hotel on the recommendation of friends. We really, really liked everything. Good treatment, wonderful food, friendly staff, free swimming pool and sauna..Thanks to all the hotel staff for a wonderful holiday. We will come back next year for a holiday only at this hotel.Negatives
no negativityPositives
My husband and I rested at the hotel for the second time. I really like everything: the living conditions, the treatment, the food, and the location of the hotel relative to the mineral springs. Many thanks to Sanatoriums.com (personally to Vladislav) and the hotel management (Eva and Barbara) for their sensitive, attentive and friendly attitude towards clients, for their understanding and prompt solution to our problems. I would like to especially note the work of the massage therapist Peter (a specialist from God), the reception employee Danu (friendly, friendly, smiling, quickly resolves all issues), waiters Yan and Sarra (always greet all hotel guests with a beautiful smile). We really hope to come back on holiday to this wonderful hotel next year. Recommends Hotel Smetana to everyone who wants to have a good holiday in Karlovy Vary.Negatives
no negativityAnswer from Spa-Hotel Villa Smetana
Уважаемая г-жа Ларина, иметь такого постоянного гостя, каким Вы, это одним словом радость! Большое спасибо за все Ваши комментарии, которые Вы написали и сказали лично нам на месте. Будем стараться, что бы Ваш следующий отдых в нашем отеле Вам понравился даже больше, чем в этом году :) Желаем Вам всего доброго и самое главное – крепкого здоровья!
Positives
We came on holiday to this hotel on the recommendation of friends. I liked everything very much. Thanks to all the hotel staff for a good stay and treatment. Excellent location of the hotel: there is a park nearby, we woke up in the morning to the singing of birds, the road to the springs was not annoying, but brought satisfaction. We will definitely come to this hotel next year.Negatives
no negativityPositives
The stay at the hotel was great! I liked everything: good treatment, excellent food, living conditions, and the location of the hotel (next to the park, fresh air, relatively close to the springs). Thanks to all the hotel staff for their friendly, attentive and sensitive attitude towards vacationers.Negatives
no negativityPositives
We stayed at the hotel on the recommendation of friends. I liked everything: treatment, food, living conditions. Many thanks to Sanatoriums.com and the hotel management for a wonderful stay. If the opportunity arises, we will come to this hotel again for a holiday.Negatives
no negativityPositives
Wonderful sanatorium, very tasty food, pleasant medical staff. I really liked it.Positives
We liked everything and plan to come back next yearNegatives
NoPositives
I liked the location of the sanatorium, on one side there is a forest, birds are singing, on the other there is a very beautiful temple. The girls at the reception are beyond praise. I liked the food and the service too. Overall great. Thank you!!!Negatives
inability to change prescribed procedures. The doctor does not accept under any pretext, the hotel director could not help. The doctor prescribed me 5 pearl baths and 5 hydroxer baths (I didn’t understand what they were - I thought it was an underwater shower-massage), as it turned out they were the same thing, in total I had 29 procedures, 10 of them were incomprehensible baths. I agreed to 5, but I wanted to refuse 5, but it didn’t work out. There was no water aerobicsPositives
This was my 10th sanatorium in Karlovy Vary. I was in Smetana-Visegrad from March 13 to 23, room 101. I want to say a big thank you to all the hotel staff (reception, medical workers, kitchen, guys in the catering hall, cleaning the rooms, I just fell in love with the doctor :-). Everything is fine. Especially Mrs. Danka at the reception (sorry if I wrote it wrong) is simply a close, dear person when you are in another country, especially now. Competently resolves issues of any complexity and puts you at ease with the hotel. Thanks a lot. I will definitely return if possible. I recommend this hotel to everyone.Negatives
They are not here.Positives
A small hotel in the quietest place of the city, a forest, an Orthodox church, many walking trails - both in the forest and in the city. A good walk to the springs (whether you like it or not, you have to go.) An intelligent, attentive doctor - we received valuable recommendations for about health. Excellent Spa complex. The pool is a little small, but according to the registration for 2 people it is quite sufficient. Room cleaning and service in the restaurant are good, everything is fast and high quality. Ideal price-quality ratio.Negatives
I really needed a massage because... I don’t have time at home to run around to massage therapists. We made an appointment with a woman (the hotel has two massage therapists: a man and a woman). I was greeted by a very unfriendly, stylish lady with a long manicure. She pressed on my back with her knuckles. This so-called massage lasted 10-12 minutes (she was with for hours).It’s very disappointing, because... my husband went to see the man and was very pleased. It is impossible in principle to change the procedures in this hotel. For my husband’s birthday we decided to go to Loket, but as a result we simply lost the procedures recorded for that time. The food is good, there are no frills, but quite decent for the money. The cook clearly has a problem with game. The chicken, rabbit and duck look beautiful, but the meat is so dry that it’s not very easy to cut it with a knife.Answer from Spa-Hotel Villa Smetana
Уважаемые друзья, большое Вам спасибо за приятный отзыв! Нас радует, что все Вам у нас понравилось. Я рада также прокомментировать проблемы, которые возникли в течении Вашего проживания. В отеле работают 2 массажиста и 2 массажистки – если вам не понравился массажист, можно было прийти и попросить медсестру, которая планирует процедуры, чтобы заменила массажистку на другую, или на массажиста. Извиняемся за то, что было тяжело менять время процедур. Также мне очень жаль, что Вам не понравилась дичь нашего повара, я его предупредила, чтобы больше такое не случилось. В любом случае – огромное Вам спасибо за Ваши комментарии, рады будем наши услуги улучшать таким образом, чтобы при Вашем следующем посещении все было замечательно. Желаю Вам всего доброго и до встречи в нашем отеле! Заместитель директора отеля Smetana Vysehrad Barbora Zemkova.
Positives
The sanatorium deserves an excellent rating. Very good medical department, attentive staff and good equipment. The food is simply wonderful, a lot of vegetables, and there was always fish in the ordered dishes. Upon arrival, they gave me a nice room on the fifth floor with a beautiful view, but I had to climb a flight of stairs, which was inconvenient for me. They changed it to the first floor without any problems, for which special thanks. The sanatorium is located on a hill, and this must be kept in mind, but the place is beautiful.Negatives
No.Positives
Fresh air, birds singing, there is a balcony. The price and quality correspond.Negatives
There is a negative point in the evening: it’s deserted, it’s scary to go if you’re alone.Answer from Spa-Hotel Villa Smetana
Уважаемая г-жа Иванова, большое спасибо за Ваш отзыв! Мы очень рады, что Вам у нас понравилось, отель правда рядом с лесопарком, с этим связано ощущение безлюдности. Но все-таки надеюсь, что это не испортило Ваше впечатление от проживания в нашем отеле и также верю, что Вы опять приедете к нам! Желаю Вам всего хорошего и крепкого здоровья! Заместитель директора отеля Smetana Vysehrad Barbora Zemkova.
Positives
The very fact that we went to this sanatorium for the second time speaks for itself. Liked. The treatment is professional. Attitude is on point. Nice ladies at the reception, they will tell you everything and tell you everything. The nurses are attentive during the procedures. Special thanks to Mrs. Irena for the baths and Mrs. Eva for the physiotherapy.Negatives
Not enough time for everything. We have to go for three weeks.Answer from Spa-Hotel Villa Smetana
Уважаемая г-жа Запорожченко, спасибо за Ваш приятный отзыв, это очень мило, что у нас такой постоянный гость! Все похвалы персоналу с удовольствием коллегам передаю и надеюсь на скорую встречу с Вами! Может в следующий раз Вам получится к нам приехать на 3 недели. Желаем Вам всего доброго! Заместитель директора отеля Smetana Vysehrad Barbora Zemkova.
Positives
We are relaxing and being treated at this spa hotel for the second year in a row. We are already planning to reserve our seats for next year. What do you like? First of all, the attentiveness of the staff and especially the administrators. It so happened that we changed the date of arrival and the composition of those arriving several times, in all cases they met us halfway. The accommodation was excellent. The treatment was also beneficial, thanks to Dr. Polivka (an excellent specialist!) and all the medical staff, Mrs. Irena, Mrs. Eva, Mrs. Mariyka, etc. Good nutrition, it has become better compared to last year. A cozy resort with a homely atmosphere.Negatives
The schedule of procedures was not always convenient. We didn’t have time to drink water before lunch. Maybe there will be fewer types of procedures, but in larger quantities... Let's say five procedures 7 times each. And small roughnesses... Where do they not exist? Thanks to the sanatorium and hotel "Smetana Vysehrad". Open your reservations for March 2018 soon.Answer from Spa-Hotel Villa Smetana
Уважаемая госпожа Звягинцева, спасибо Вам за хороший отзыв. Мы очень рады, что Вам и Вашим друзьям у нас понравилось и что Вы стали уже нашими постоянными гостями. Расписание видов процедур по назначению доктора, это вопрос, который нужно решить прямо с ним по приезду. Между некоторыми процедурами надо делать перерывы, так как нагрузка на организм достаточно большая. Когда отель полностью занят, бывает тяжело менять время процедур, но всегда стремимся, чтобы наши клиенты были довольны и возвращались, как и Вы. Желаю Вам крепкого здоровья и до скорой встречи в нашем отеле! Заместитель директора отеля Smetana Vysehrad Barbora Zemkova.
Positives
- good procedures, - polite staff - cozy, clean hotel - good cuisineNegatives
- the mattresses were slightly dented, - the front part of the territory was not cleanedAnswer from Spa-Hotel Villa Smetana
Уважаемая Агрипина, нам очень приятно читать, что Вам у нас понравилось. К минусам, которые пишете – спасибо за напоминание к матрасам, сейчас пытаемся решить эту проблему. Желаю Вам всего доброго и до скорой встречи в нашем отеле! Заместитель директора отеля Smetana Vysehrad Barbora Zemkova.
Positives
I would like to come next yearNegatives
no negativityPositives
I would like to note the professional work of the massage therapists from block B2. The waiters did a good jobNegatives
It’s not a pleasant association to have a nurse who prescribes procedures. We rested for 10 days and, according to information from the site, had to have 24 procedures. Despite this, 21 were prescribed, including inhalations. The blonde behaved openly with rudeness when she was late for the inhalation. At the same time, she expressed dissatisfaction that they did not greet her.Positives
Attentive and responsive staff at the reception and in the dining room, as well as management. A wide range of medical services offered and the attentiveness of the medical staff. Availability of all kinds of excursions in the Czech Republic and Germany.Negatives
The high location of the hotel makes it difficult for people with limited mobility to take a full drinking course.Answer from Spa-Hotel Villa Smetana
Уважаемый г-н Бирюков, рады читаем, что Вам понравился наш персонал и услуги. Но мне очень жаль, что расположение отеля для Вас было неудобное. Но все-таки верю, что этот момент не испортил Ваше впечатление из отпуска, и желаю Вам крепкого здоровья! Заместитель директора отеля Smetana Vysehrad Barbora Zemkova.
Positives
Everything was wonderful! The staff is very friendly, from doctors to maids. Food for 5! Unless, of course, you have strong culinary preferences, then you will like it! The hotel is located quite far and high from the colonnade, so if you are not very physically developed or have health problems, then it will be very difficult for you!Positives
We visited for the second time and liked it even more than the first. Everything is great.Negatives
Despite promises from the hotel about providing gluten-free food, there were problems with this. Although allergens are listed on the menu, it was not prepared accordingly. The hotel management should pay attention to thisAnswer from Spa-Hotel Villa Smetana
Уважаемая Лилия, спасибо за Ваш отзыв. Нам очень жаль, что Вы были недовольны питанием в нашем отеле. Мы предоставляли Вам продукты безглютеновые, например лапшу, йогурты, десерты и, к сожалению, не слышали от Вас, что Вы были чем-то недовольны. При Вашем следующем посещении нашего отеля если что-то будет не так или если для Вас сможем сделать еще что-то больше – мы конечно с удовольствием Вас выслушаем. Заместитель директора отеля Smetana Vysehrad Barbora Zemkova.