references
Positives
Wonderful staff, excellent attitude towards vacationers. The location of the sanatorium in a forested area is an additional source of positive emotions.Negatives
The rooms require updating and refurbishment. The downside is that the food is very monotonous.
Answer from Spa-Hotel Villa Smetana
спасибо Вам за Ваш прекрасный отзыв. Нас очень радует, что Вам в отеле понравилось. Ме меняли мебель в номерах пол года тому назад и ускали мебель, которая подходит к стилу отела, который больше чем 100 лет стоит в прекрасном угольке Карловых Вар.
Positives
We rested as a family for 2 weeks, the three of us. Impressions from the hotel and all the staff were only positive. I would especially like to note the attentive attitude towards patients of the chief physician, Yana Khelerova. Medical staff performing procedures on Petra B., Irena, Misa, Yarka. Many thanks to all the restaurant workers, and especially to Ian. In general, thank you all very much.Negatives
A bit far from some sources.Positives
A very beautiful hotel building, located in an excellent location for those who love and can walk a lot on rough terrain, since from the central embankment you need to return to the hotel, going uphill. But there is a forest nearby and silence, broken only by the singing of birds. Karlovy Vary and its surroundings are very beautiful, which is important for me as a big travel lover. It's nice that the staff understands and speaks Russian. Very friendly reception and restaurant staff.Negatives
I missed good coffee; I think it would be inappropriate for a restaurant in a 4-star hotel to serve a drink that resembles coffee solely in color. When I was choosing a hotel, I really liked the video, which was filmed by an elderly male doctor of this sanatorium. To great surprise and regret, it turned out that he died last year. The doctor working now really disappointed me. The most amazing thing is that treatment is prescribed based on the patient’s words. I, like many others, arrived without a doctor’s report, without test results... She said that I had anemia, but the doctor did not even specify what my hemoglobin level was. I stopped going to the procedure, which made me feel worse (the doctor did not satisfy my request to change it), the doctor was not bothered by this, perhaps she did not find out about it. There was also no stated “final consultation with a doctor.” Procedures are prescribed without the necessary time interval between them... I am a doctor, and I am alarmed by the “courage” of colleagues who take the medical commandment “do no harm” lightly. Although any competent doctor knows the possible complications (I could talk about real cases of undesirable consequences of spa treatment, even death). This was the first time I was “treated” at a resort, and I admit that this is now the case everywhere, since the main thing is not improving the health of the “resort guests,” but increasing profits.Answer from Spa-Hotel Villa Smetana
Уважаемая, госпожа Liudmila Lordkipanidze Спасибо Вам за Ваш отзыв. Кофе в ресторане будем менять, но то которое есть, это стандартный продукт фирмы Douwe Egberts, с которым можете встретиться на завтраке в многих ресторанах во всём мире. На сайте sanatoriums.com в течении 2-х недел будет новый соотвеющий видеоролик. Нам очень жаль, что Вы как-то не нашли общий язык с женщиной-доктор, которая Вас принимала 30.05.2018. Новая женщина-доктор г-жа Геллерова начала у нас работать с 01.06.2018г. Вас принимала женщина-доктор, которая замещала постоянного врача. Вы не сдавали кровь для того, чтобы Вам сделали лабораторные анализы, по этому доктор не смогла сказать Вам какой у Вас уровень гемоглобина. Вы с доктором Геллеровой встретились, когда Вы хотели, чтобы она сняла оксигенотерапию. Она предлагала Вам, что можно добавить в план ещё процедуры. Я вместе с доктором Геллеровой смотрела на то, как Вам сделали расписание процедур – у Вас были всегда промежутки между процедурами так, как положено. Между некоторыми процедурами хватает пол часа, между некоторыми нужно, чтобы это было больше. Доктор, которая Вас принимала назначила на карте время заключительной консультации, доктор Геллерова Вас ждала, но Вы к сожалении не пришли. Жаль, что Вы не спросили у главной медсестры, когда прийти на заключительную консультацию, она бы показала Вам на карте, где это написано. В нашем отеле каждую неделю дают официанты всем клиентам при завтраке анкету, если Вы туда что-то написали, я бы с Вами с удовольствием встретилась и мы бы вместе всё могли решить здесь в отеле. С уважением, Ева Чехова, директор отела
Positives
Some of the staff are very friendly and helpful. In general, we evaluate the stay at the sanatorium positively.Negatives
The dust in the room was not wiped off on all the tables and the base of the floor lamp. The maids responded to the request: “Can’t you come and clean the room later?” They answered: “No, you can’t!” This happened twice during our week of stay.Answer from Spa-Hotel Villa Smetana
Уважаемая, Александра Тимофеева Очень извиняюсь за то, что горничные не сделали свою работу так, как положено. Жаль, что Вы нас не информировали во время Вашего пребывания, мы бы этот вопрос решили очень быстро. Спасибо Вам за Ваш отзыв. С Уважением, Ева Чехова, директор отеля.
Positives
EVERYTHING was excellent. I especially liked the food. Thanks to the cookPositives
Cozy hotel, polite staff. Big plus: proximity to the forest. where you can walk for a long time and listen to the wonderful singing of birds. I especially liked the sports ground, a two-minute walk from the hotel. You could say it was an open-air fitness club, where she willingly worked out using various sports equipment.Negatives
My remark about the kitchen and the wish to revise the menu for guests who have stomach problems was expressed by the hotel administration. I hope there will be better food on my next visit. Overall, I had a positive impression of my stay at this nice hotel.Answer from Spa-Hotel Villa Smetana
Уважаемая г-жа Гросс, Нас радует, что Вам у нас понравилось, спасибо за Ваш отзыв! Мы Ваши замечании о кухне получили и на сколько я знаю, пошли Вам на встречу. Так как Вы свое проживание еще на неделю продлили, есть такое ощущение, что все уже было так, как Вы желали. Желаем Вам крепкого здоровья и до скорой встречи! С уважением,
Positives
Duration of stay from 06/08/18 to 06/15/18. The quality of treatment, the quality of accommodation, the quality of food, the work of the staff is good. The location of the sanatorium is excellent for me.Negatives
on the night from 08.06 to 09.06 and from 09.06 to 10.06, it was impossible to sleep, the peace and quiet was disturbed by an event in the nearby Interactive Gallery. I think that this is just a disgrace. The administrator on duty, when asked to somehow resolve the situation, was just rude. I think that Such situations in the resort area are unacceptable.Answer from Spa-Hotel Villa Smetana
Уважаемая г-жа Баева, Спасибо за Ваш отзыв, нас радует, что Вам у нас понравилось! Только нам конечно очень жаль, что Вас беспокоила свадьба городского представителя, которая была в городской галереи рядом. К этому могу только сказать, что она там была только в виде исключения. Верю, что Вас здесь больше ничего мешать не будет. Желаем Вам всего доброго и крепкого здоровья! С уважением,
Positives
Wonderful hotel, excellent treatment, good spa, free parkingNegatives
In 2015, the quality and variety of dishes was much better. Unlimited number of people in the Spa, previously it was by appointment - an excellent system!Answer from Spa-Hotel Villa Smetana
Уважаемая г-жа Боу-Рахал, Спасибо за Ваш отзыв, мы очень рады, что Вам у нас понравилось. По поводу питания – в 2015 г. был у нас на обед и ужин выбор только из 4 блюд. Сейчас выбор из 5 блюд на обед, и из 5 блюд на ужин. И я к сожалению не получила в течении Вашего проживания ни какие предложения или идеи, что можно сделать лучше, поэтому Вас попрошу, на следующий раз не стесняйтесь и либо скажите обслуживающему персоналу либо напишите в анкету, все свои напоминая. Что касается спа, такую систему, которая сейчас, мы сделали на основанию пожеланий наших гостей. Сейчас тоже можно записаться, и еще лучше, если запишитесь, то спа будет закрытое и будет там только Вас, ни кто Вас смущать не будет. Желаем Вам всего доброго и до встречи! С уважением,
Positives
Very beautiful city, calm environment. Lots of greenery, ideal nature for walking. Very beneficial for healing.Negatives
Suggestion on the meal schedule, you can move lunch an hour forward from 12-30 to 15-00, dinner until 21-00. You can also extend the operation of the sauna, jacuzzi, and relaxation area until 23-00.Positives
I vacationed in Smetana for 1 week from June 3rd. I liked everything very much. Many thanks to all the staff of the sanatorium. I'm planning to come again next year. I read all the comments before the trip, and now I want to respond to some negative reviews. The food is varied, for lunch and dinner there are 8 different salads, 3 types of juices, kefir, tea all the time, and coffee in the morning. I was immediately told that if you can’t have spicy food, you must immediately write in your order (the second dish for lunch and dinner) without pepper, so there were no problems. The portions of the second one were large, I usually asked for half a portion, I really didn’t want to gain weight. I walked 4-5 hours a day, my appetite was very good, I ate much more than at home, I drank more than a liter of mineral water a day, but I managed to lose 1 kg. The doctor prescribed the procedures for me exactly what I asked for (I have back problems), sometimes I asked to reschedule the procedures so that I could take a longer walk in the morning - they changed the time for me. In the evenings every day I went to the pool, and then to the sauna and jacuzzi. In the sanatorium there was a truly Russian sauna, the temperature was 80-85 degrees, lasted for 2-3 minutes, then rested in the jacuzzi, and repeated everything. And after the sauna, the person in charge of the sauna (Alexander, many thanks to him) treated all visitors to green tea. I don’t know, maybe I was so lucky, but at 22.00 the sanatorium was quiet (the place itself is very quiet, but the neighbors were also very quiet), but we got up in the morning at 6 o’clock and went to the springs. Some wrote that the procedures are very short - 15-20 minutes. But for the money I paid for the sanatorium, I was happy to receive 3 meals a day and 17 procedures. Apparently those who were dissatisfied are not familiar with the prices in hotels in Europe. And of course the city itself is very beautiful and calm (especially at 6-7 in the morning), it was a pleasure to walk around it.Negatives
Now about some inconveniences of the hotel, not for me, but for those who have problems with their legs. The climb up the mountain to the hotel is really steep; despite my physical fitness (I walk at home every day for at least 2 hours), for the first 2 days my muscles ached, which I didn’t even know I had, but going up and down 3 times a day took its toll. Therefore, if it is difficult to walk, choose a hotel closer to the sources.Positives
Excellent organization on the part of Sanatoriums.com!!! Very cozy hotel, convenient location from the springs, excellent cuisine, good procedures.Negatives
The employees performing procedures talk very loudly among themselves. The windows were not washed. If the shower stall was clogged, it took two days to get the pipes cleaned. But overall this did not affect our mood from staying at this wonderful hotel and resort.Positives
The sanatorium is located in a green area, a quiet beautiful street. No noise from the road can be heard even during the day due to the good sound insulation of the windows and the thick walls of the old building. From the springs there is an uphill walk, but not a steep climb, and the rule is to walk for 20-30 minutes after drinking water. Positive staff at the reception, always happy to help and give advice. We were checked into a room before 2 pm, immediately upon arrival. They changed the number without any problems.Negatives
The cons outweigh the pros! The food does not correspond even approximately to the sanatorium. And it seems that there is no chef. The dishes are brought and heated or cooked, which is simpler - frozen semi-finished products are fried in oil. Purchased baked goods. Periodically fresh, but not warm. Breakfasts did not change for 18 days, an assortment of 2 types of sausages and 2 types of cheeses, porridge, buns, jam, apples, oranges, sometimes bananas (cut), pineapple or apricot compote. For lunch, the salad table consists of cucumbers, tomatoes, plain and red cabbage, and carrots. Everything will be cut and mixed in different proportions and so on every day. Two types of broths. Well, the second one is on order, but those with a sick pancreas should not eat anything. Everything with pepper and spices, fried. I tried to write in notes not to add spices, but it was no use (which is why I came to the conclusion that they deliver it ready-made and cannot be remade). Several times I witnessed a scandal between guests and waiters with a demand to invite a cook, but the cook was never shown! And so the list can go on for a long time. There are also many complaints about the medical center, as well as about the staff. During the procedures you feel like you are in a noisy gypsy camp. They behave noisily (during the massage, they can leave you and dry off several times, although the procedure only lasts 15 minutes and not always) and are not happy that you showed up and do not give them peace. The rooms are extremely cramped. Or rather, the ground floor is divided by partitions (not up to the ceiling, but symbolically) into tiny rooms. For several different procedures, up to 8 people sit in one such “room” at a time, along the wall on chairs. Both men and women (not relatives :)) are placed on the parafango in one nook at the same time, and they need to undress in front of each other. In general, I won’t list everything. The complaint is as follows: the price and star rating (4 stars) do not correspond to the quality of the services provided! The resort is not a four star resort! In 2017 I lived in three stars. - the quality of food and procedures is much higher than this sanatorium. I do not advise!Answer from Spa-Hotel Villa Smetana
Уважаемая г-жа Дмитриева, спасибо за Ваш отзыв, мнение клиентов для нас очень важное. Нас очень смущает, что Вы остались отпуском у нас не довоьны. Свой повар у нас конечно есть. Кажется, что Вы подумали, что его нету из-за того, что Вы спросили, если мы сами коптим мясо и коллеги Вам сказали, что нет. Это правда, мясо уже копчённое покупаем и потом из него готовим. Свежую выпечку ежедневно печём на обеды, только на ужины бывает покупная. Что касается завтраков, хотела бы уточнить, что ежедневно у нас 3-4 вида твёрдого сыра + 2-3 вида плавленного сыра. Потом 3 типа нарезанных ветчины, колбас и салями + горячие колбаски и сосиски. На обед и ужин всегда 8 разных типов салатов. Ваши пометки мы внимательно читали, повар для Вас готовил со всем отдельно, учитывая Ваших пожеланий и если Вам блюдо не понравилось, всегда старались по возможности Вам блюдо поменять. Тем более нам очень жаль, что Вы всё таки не получили то, что Вы хотели. Официанты мне сказали, что Вы хотели один раз говорить с поваром. Официанты Вам объяснили, что он может прийти, но по русски к сожалению не говорит, Вы обижались, что здесь каждый должен говорить по русски. Из-за того официантки думали, что с ним говорить уже не хотите и когда он пришел, Вас уже в ресторане не было. Если Вы на будущем опять приедете в Карловы Вары, конечно Вам будем очень признательны, если нам скажете Ваши идеи, как например разнообразить завтраки, что бы Вы были со всем довольны. Жаль, что Вы свои предложения не решили с нами на месте, хотя бы написать в пометку на меню бы нам очень помогло. Всегда стремимся делать все лучше. Нам тоже очень жаль, что Вам не понравилось, как современный архитектор запланировал кабинеты на лечебные процедуры. Правда, они небольшие, но набор процедур достаточный. Если клиенты седят и ждут на процедуры, то разговаривать незапрещено. В случае, если такие моменты были, почему Вы не сказали об этом во время Вашего пребывания. Может быть, была бы возможность перенести Ваши массажи в другое место. У нас есть кабинет, где делают массажи и на подвальном этаже. Он там совсем отдельно от других процедур. В кабинете, где делают парафанго и парафин всё отделено занавесами и дверями. Ещё такого не было, чтобы кто-то жаловался, что другие клиенты на него смотрели. Все таки еще раз спасибо за все Ваши напоминания и желаем Вам крепкого здоровья!
Positives
I really liked the hotel: beautiful building, great location, large and bright room. A nice addition in the form of a swimming pool and sauna with jacuzzi and hammam. The food was not bad, the choice of dishes was not large.Negatives
Very soft mattress by the bed. Sleeping with chronic osteochondrosis, let alone getting enough sleep on vacation, turned out to be a pipe dream ((. At the reception they said that yes, there really is such a disadvantage. And it really ruins the whole vacation.Positives
Very helpful staff, large, comfortable and clean room, good treatment. Special thanks to Dana at the reception, all the restaurant workers and Misa at the electrical treatments for their sincerity and creating an atmosphere of wonderful relaxation.Negatives
Not too much choice of dishes in the restaurant. It was 2 weeks, the monotony was a little tiring. The prepared dishes on the menu are of high quality, but it would be nice to have some variety in salads, vegetables, fruits and cereals. When pancakes appeared, once semolina porridge and from fruits to everyday apples and oranges they added once pears and a couple of times bananas, then there was a real holiday. There really wasn’t enough nuts or seeds to go with the muesli. It seems like all these are little things, but they affect the overall perception of the food provided. It would be good to extend lunch time to at least 2:30 p.m., many did not have time (when procedures are tight until 1 p.m. and you still need to go get a drink of water). In this case, you can start lunch later, since at 11.30 it’s somehow strange. The procedures were of high quality, but there was a lack of underwater massage. I usually always make it in sanatoriums, I really like it. Overall a wonderful holiday. I wrote comments so that the sanatorium would become completely impeccable :).Positives
I rested at the Smetana Vysehrad hotel. Administrator Dana greeted me very well, explained everything clearly, booked me tickets for both the excursion and the bus to Prague, thank you very much. I would also like to highlight from the medical staff the medical registrar, nurse Eva and masseuse Bozhena. I liked everything, thank you. Sincerely, Natalia.Positives
We were at the Smetana Vyšehrad sanatorium/hotel in May with a child (3 years old). May is a great month to stay in Karlovy Vary. The hotel is located on the mountain, there are 3 paths down to the colonnade, 2 of which pass by a very beautiful Orthodox Church and one of the steps goes straight to the 15th source of the colonnade. It is better to walk with a child along the not very steep street around the temple. Older people are better off taking steps. The total duration is 10-15 minutes. There is a lot to see on the promenade, but the shops are not affordable for everyone. Hotel Smetana Vyšehrad is very calm. You can't hear other guests. The rooms are clean and housekeeping is done every day. The only drawback is the lack of a wardrobe. There is only a mini section in the hallway where you can hang things. The food is quite good. There is always a salad bar. For lunch and dinner there is a choice of 5 dishes. There is also a café-bar that is open until 10 p.m. Particularly worth highlighting positively is the new spa department with saunas and jacuzzi and an excellent swimming pool. The entire staff works great. Well done girls at acupuncture and baths. An appointment with a doctor is very different, for example, from some sanatoriums in Poland. The doctor examines visitors in detail and carefully for 20-30 minutes and prescribes not only procedures but also numbers of sources for improving the intestinal tract. You can donate blood for analysis, the result is the next day. The work of the doctors and nurses is simply superb. Thank you very much everyone. We will definitely come again! Absolute Reisempfehlung!Negatives
There is no closet to hang things. There is no kettle, although we were given a thermos for boiling waterPositives
Great location. Great staff. Excellent room cleaning. All that remains are pleasant memories and a desire to come again. Thanks everyone!!!Negatives
They didn't want to.Positives
The hotel is located on the outskirts, on a mountain, next to the forest. Walking in the forest and admiring the views is great pleasure and undoubted benefit. The hotel itself resembles a small castle; our room was spacious with a high ceiling and furnished with the necessary amount of furniture. I would especially like to note the excellent WiFi throughout the building. The food quality is good, the service is excellent, very friendly. In general, the entire hotel staff deserves special praise. Now about the main thing - treatment. Despite my advanced age, I am not a very experienced patient, so my opinion will be especially subjective. I liked the head doctor, she was very friendly and gave a lot of useful advice. A wide variety of procedures performed by experienced, attentive, qualified specialists. It’s probably too early to talk about the result in my case, but 3 kg of weight has decreased, and my vigor has increased. Well, in general: Karlovy Vary is a very beautiful city, there is a lot to see and admire.Negatives
Now about small disadvantages, as a rule, consequences of large advantages. The downside of the location on the mountain, on the outskirts, is the distance from the center with the springs. Of course, the plus of this minus is the physical exercise of going up and down, but we still couldn’t go as expected 3 times a day for fresh magic water, we had to get it in bottles. The downside of the room is a very small bathroom (especially with a huge room. But this is ours; other rooms may be better. The disadvantages of food are, perhaps, a small variety for breakfast and pastries for tea for dinner. As for treatment, the downside is the number of procedures and their diversity is the impossibility of assessing how each one helped or not. This is a problem with the system: 35 procedures are prescribed for 2 weeks - you get 35. Perhaps it would be better not to record their number, or to make offers of different categories.Positives
I really liked the location of the sanatorium on the upper tier of the resort opposite the Orthodox church. Quiet, green, nightingales are singing. The best option for relaxation. We took the Vysehrad apartment with a balcony. Very cozy, spacious (50 sq.m.) and clean. The doctor listened very carefully to all the complaints and prescribed treatment. She prescribed the procedures we requested without any problems. The food is quite varied: for breakfast, cheese and cold cuts, porridge, omelettes, sausages, sausages, fried bacon, juices, muesli, cottage cheese, sour cream, yogurt, kefir, milk, pates, butter, pastries, cappuccino coffee, latte and espresso. For lunch and dinner, order a la carte plus salads. The waiters are just great, they work very quickly and professionally. The medical staff is friendly, polite, and speaks excellent Russian. The procedures are carried out efficiently, with the exception of some massage therapists. Yarka gives the best massage. Our absolute favorite was Michaela, a positive and cheerful girl who did many different procedures for us: gas injections, lymphatic drainage, sonopulse, etc., and all this with humor, positivity, and a smile. The work is literally burning in her hands. The sanatorium has a swimming pool and a wellness center: 2 saunas, Finnish and infrared, hammam, jacuzzi and Kneipp baths. We traveled by car, and we were very pleased to have our own free parking. Overall, the hotel left a very pleasant impression; the pros far outweighed the minor cons.Negatives
Very minor disadvantages are related to the work of the restaurant: once we had to wait 40 minutes for an order and once they brought us dishes that we did not order. Apparently there was just some kind of glitch. We didn't even think about being offended. The biggest disadvantage of our favorite sanatorium is the work of its massage therapists.Positives
We have been vacationing at the sanatorium since 2009. We really appreciate the excellent treatment, the friendliness and responsiveness of the staff, and the excellent living conditions. We feel like coming home and always receive a warm welcome. We are pleased with the improvements in the sanatorium: this year, for example, the rooms were renovated and new furniture was installed. We especially want to thank the manager Eva, Dana and Michaela (reception - they will answer any question, help you book tickets, excursions, etc.), Art. sister Mrs. Irena, a very good specialist and charming person Misha, restaurant staff and, of course, those who keep the room clean and tidy. Thank you all for making us feel great! We wish you health and prosperity!Positives
Hotel Smetana Vyshegrad is located in a quiet corner of Kalovy Vary next to a magnificent Christian church and a wonderful mountain forest park. The purest mountain air and silence.Negatives
There is absolutely no diet food. Without exception, all dishes contain a lot of pepper, spices and salt. It feels like you are being served Indian food. The first courses are prepared not from natural ingredients, but from cubes like "Galina Blanka" and, moreover, heavily peppered. If boiled potatoes are served as a side dish, then all the potatoes are generously sprinkled with pepper and seasonings. When we complained about this to the hotel doctor, she told us that this was national Czech cuisine. As a result of this food, at the end of a 15-day stay at this hotel, I was forced to call an ambulance, which did not help.Answer from Spa-Hotel Villa Smetana
Уважаемый г-н Скородумов, спасибо Вам за Ваш отзыв, нас очень радует, что Вам понравилось расположение нашего отеля. Только нам очень жаль, что Вам не понравилось питание. Все блюда у нас обозначены номером диеты и если у клиентов еще какая-то специальная диета или пожелание, всегда можно договориться. Также в Вашем случае такое было, мы именно для Вас готовили отдельно все блюда без специй и соли. Жаль, что Вам все таки питание не понравилось. Отварной картофель подаем всегда без любых специй, мне кажется, что это какое-нибудь недоразумение. Еще раз Вам спасибо за Ваш отзыв, мнение клиентов у нас всегда на первом месте. Желаем Вам всего доброго и крепкого здоровья!
Positives
I like everything very muchNegatives
Small pool, and no visit has been organized yetPositives
We were at the Smetana sanatorium from 03/04 to 14/04 (room 211). The impressions are the most positive: a very attentive and competent doctor, Mrs. Natalya, who prescribed all the necessary procedures and, at the end of the treatment, gave the necessary recommendations, massage therapist Petr J, reception staff, as well as the rest of the hotel staff. The room was cleaned every day, the bed linen was changed frequently, and when we said that we would go on an excursion for 2 days, they packed packed rations for 2 days. Also, due to the fact that we were forced to leave 1 day earlier (we had previously booked a room until April 15), they met us and recalculated 1 day less. I liked the pool, the sauna (the bathhouse attendant is generally a soulful person), where my husband and I went every evening. We took half board, which turned out to be very convenient: we had the opportunity to choose lunch or dinner (with daily breakfast). And all the hotel staff always have a smile on their faces (unlike the majority of many hotel guests who need to learn to be more friendly). We want to come again.Negatives
We weren't looking for any downsides. My only wish is to increase the number of procedures, since 3 procedures a day is not enough, and also to offer gymnastics in the pool, which we found out about by chance when we saw that classes were being held in the pool.Positives
It is necessary to move daily to the sources and back. And that's great.Positives
Location, proximity to the forest, silence, availability of parking, good sauna, swimming pool, proximity to an Orthodox church. Nice restaurant and reception staff. Attentive attitude of medical staff.Negatives
No refrigerator, broken balcony door handles. Preferably more dietary dishesPositives
very nice and friendly Mrs. Eva, also Mrs. Mirka and both massage therapists, both Petra. But they gave me a torn robe and when I asked to exchange it for a whole one, the girl who came to clean said that the robe was clean (why should it be dirty? (Very funny! Everything is fine in the dining room) Very sweet and friendly Nicole and MarinaNegatives
The doctor is incredibly indifferent and unfriendly. In my opinion, it wouldn’t hurt for her to take a course in medical ethics. A doctor should remain friendly towards the patient in all situationsAnswer from Spa-Hotel Villa Smetana
Благодарю Вас за похвалу работы нашего мед.персонала (медсёстр Евы и Мирки), массажистов (2 Петров) и официанток (Николь и Марины). Мне жаль, что Вы получили халат, который пришел к нам вырванный из прачечной. Горничная Вас может быть совсем непоняла и поэтому сказала, что он чистый. Мне жаль, что вы не нашли общий язык с врачом. Ева Чехова, директор отдела
Negatives
- The hotel is located far from the main sources: 1.6 km from sources 1-4, 1.2 km from 6-10. Moreover, the road back is uphill and the whole way back takes 40-60 minutes. Therefore, you have to choose between procedures and trips for water. - The water in the bubble baths and Godroxer is not changed after each visit, it is clear that there is a lot of dirt floating around from previous ones... - Procedures are canceled without prior warning - Unpleasant, rude staff at the reception and in the hotel - We were ripped off for a blood test that should have been free 620 CZK on the last day at the time of check-out, despite the fact that there was no prior discussion about the cost. The analysis took 3 days, although now such tests in the clinic are done in 5 minutes.Answer from Spa-Hotel Villa Smetana
расстояние до источников 800 метров или 1 километр в зависимости того, который источник доктор назначил Вам. Пешком это 15 минут вниз к источникам и 20-25 минут обратно до отела. Правда, что с коляской подниматься трудно. Вода в ваннах после каждого человека меняется – это верно. У Вашей жены было противопоказание, поэтому мы Вам несчитали за её лечение, только за лабораторные анализы 620,- крон. Ева Чехова, директор отдела