references
Полина Санжаровская
10.10.2016
Positives
Located relatively close to the center, with a park and mountains nearby - space for walks and fresh air. The hotel's spa center has been recently renovated, everything is clean and tidy. Visiting the pool by appointment was not annoying, because, on the contrary, it is possible to swim almost alone. Bathrooms and treatment rooms are all modern and renovated. The food is quite varied and very filling. I liked everything very much and would come back here again if possible.Negatives
I won’t say that these are disadvantages, but there are some nuances in the service staff - if you arrive for the procedure 3 minutes late, they can tell you why you’re late! It was not very pleasant, it felt like being at school. But this is the case in many hotels in Karlovy Vary, I often came across this, that what is more important is not the client, but the employee of the balneo or treatment room. The partial massage according to the card is 20 minutes, but in fact it was always a little less, on average 12-15 minutes.
Answer from Spa-Hotel Villa Smetana
Уважаемая г-жа Санжаровская, спасибо за Ваше посещение нашего отеля и за Ваш отзыв! Мы очень рады, что Вам у нас понравилось и будем стремиться, чтобы Вам еще больше понравилось в следующий раз. Поэтому Вас на будущее попросим, если Вас не устроит назначенное время процедур, скажите это нашей медсестре, она с удовольствием пойдет навстречу и найдет для Вас удобный вариант. Массажи у нас всегда на 20 минут, но если опоздаете на массаж, например, на 5 минут, то потом можно сделать только 15 минутный массаж, так как после Вас очередь других клиентов, которые ждут. Всего Вам самого лучшего и до встречи! С уважением, директор отеля Ева Чехова.
ТАМАРА ДЕМИРЧЯН
02.10.2016
Positives
We were only there for a week, so it was not possible to fully evaluate the treatment program, but nevertheless we really liked everything! Very friendly staff at the hotel, at the reception (Mr. Karl greeted us), and in the restaurant. I really liked the doctors, nurses, all good specialists, very friendly! The food is delicious and varied. The hotel is located on a quiet street, from which there are springs not so far away - the walk was always pleasant and useful. The bus station is nearby - you can go to Prague or the airport for little money. We really enjoyed our stay at the Smetana Vysehrad hotel, we will definitely try to come again. Thank you!
VLADIMIR MARTYNOV
02.10.2016
Positives
The stay at the sanatorium left only positive emotions. Everything was at a very good level - the work of all the staff, especially the medical staff. The rest was also at a high level. Even the weather worked out and was simply excellent all three weeks of our stay. Special thanks to the site sanatoriums.com for assistance in booking and for truthful information about the sanatorium, for the price/quality ratio.Negatives
No
Alexander Feschenko
30.09.2016
Positives
A very cozy hotel, located in a quiet place, inexpensive, but in no way inferior to others. Right behind the hotel there is a forest, always fresh and clean air. The entire staff is polite and responsive, starting with the competent employees at Rezeption. The medical staff does a wonderful job, they work quite professionally, we are very grateful to them. The massage is great! We are not very picky about food. We think that the quality of food and organization of service in the restaurant are very good. My wife lacked the traditional porridge for all of us as a side dish. But every day the chef prepared something tasty and unfamiliar. We have never seen him, but he is a Master! Thank him very much! The cheerful and pretty girls and guys in the restaurant hall worked very conscientiously, they always managed to do everything, well done! Many thanks to them! In general, we were very pleased with everything!Negatives
No!
Elena Bukovets
24.09.2016
Positives
Optimal combination of price and quality. Responsive staff, all issues were resolved promptly. Proximity to a forested area, distance from the center, beautiful view from the window - some advantages!Negatives
There are no cons.
Людмила Белокриницкая
23.09.2016
Positives
Everything is fine! The price-quality ratio suited us and we booked our next trip to Smetana!Negatives
There is no negative, there are some small wishes. The hotel management would be advised to optimize customer service in the restaurant, for example, at lunch, offer first courses, as well as salads, i.e. like a buffet. In some rooms it would be desirable to renovate the bathrooms and replace wooden window frames with plastic ones.
Ирина Блинова
21.09.2016
Positives
Thank you for a good rest and treatment. Special thanks to masseuse Irene and waiter Jan Sultys
david gofman
20.09.2016
Positives
The price corresponds to the qualityNegatives
Because the hotel is located far from drinking sources, the time spent traveling there and back is not taken into account, which forces you to constantly sacrifice either food or procedures
ANATOLII SELEDTCOV
20.09.2016
Positives
Good afternoon Thank you very much for your polite attitude and a good rest.Negatives
No
валентина степанова
15.09.2016
Positives
The Smetana Visegrad hotel is located in a very picturesque place. Nearby there is a forest of incredible beauty with many paths. A park with a small lake in which ducks swim. The hotel staff is very polite. The service is wonderful.
Larisa Semenova
08.09.2016
Positives
Very attentive staff. The procedures are performed with high quality and on time; if possible, the staff reschedules the procedures at your request. Delicious food, friendly waiters.Negatives
The hotel is far from the springs, and the intervals between procedures are short, so there is no opportunity to go to the springs before lunch, especially if you are relaxing with your family. There is a desire to diversify the cuisine and pay attention to the freshness of fruits and baked goods (not always fresh)
Александр Богданов
05.09.2016
Positives
The location of the hotel is not bad, but for those who want to lose weight. And since the treatment involved drinking mineral water from the springs, I had to run back and forth up and down the mountain three times a day. The staff is friendly and welcoming. They will always come to the rescue and tell you where things are.Negatives
The first and second courses were almost always too salty. Poor choice.
Vladimir Sharafan
29.08.2016
Positives
The spa hotel is located on the “second line”; behind the hotel there is a forest, the road in front of the hotel is not at all busy. The hotel is quiet and has wonderful forest air. Walk to the springs for 25-35 minutes. The gastrointestinal tract is well treated with water from springs. Not bad pearl, carbon dioxide baths. The food in the restaurant is delicious and varied. All the staff speak Russian. The rooms are cleaned daily and towels are changed; bed sheets are changed every three days.Negatives
If your legs are sore, it’s hard to go to the springs.
Andrey Danishevsky
23.08.2016
Positives
Everything was great! Great location of the hotel! Polite staff!!!Negatives
It's time for the chef to retire!
Маргарита Котванова
17.08.2016
Positives
The hotel has a very good location (not too close to the springs, you need to walk back and forth at least three times a day - this is very good; the place is beautiful and not crowded). A range of healing procedures, a swimming pool, a sauna - everything is very good.
Marina Doyan
07.08.2016
Positives
Very polite staff, excellent sauna, good treatments. We had a great holiday!!! The atmosphere in the hotel is very warm and homely. We are planning to visit this resort again in the future.Negatives
The downside was that in our building the elevator only went to the fourth floor, and we lived on the fifth, it was a little difficult for those who have problems with the musculoskeletal system. And it seemed to me that the gas injections were not done very professionally. But in general, everything was fine.
Alina Scheuermann
06.08.2016
Positives
I liked everything very much! I recommend it, you won’t regret it!
Ervand Hakopjan
05.08.2016
Positives
We visited the Smetana - Vysehrad Hotel for the first time. We were pleasantly surprised and very pleased with the work and organization of the administration, medical staff, kitchen and restaurant, as well as the maid service. We remember with gratitude the atmosphere of friendliness, attention and respect for hotel visitors and their wishes. During our stay at the hotel, work was carried out to improve the comfort in certain rooms. These works were organized in such a way that the hotel guests had a rest without the slightest disadvantage, which once again confirms the professionalism of the administration and respectful attitude towards guests. I would like to wish the hotel guests themselves a more attentive and respectful attitude towards the requests of the administration and their implementation. Read the information, ask questions, consult with people who are trying to organize your vacation and treatment in the best possible way. The lack of air conditioning in the rooms is not a big minus, but their presence could be a big plus.
Larisa Senatsky
04.08.2016
Positives
Charming small hotel, cozy room, good cleaning every day, elevator, friendly staff, breakfast - simple but sufficient, dinner - more refined with a Czech flavor. Very good treatment, swimming pool, sauna. The hotel is located far from the center, but in a very beautiful place, near a forest, freshness, silence. I was very pleased! Thanks everybody!Negatives
There is no air conditioning in the room, although the weather was beautiful with cool nights, but you have to keep in mind the time of year. And I would recommend hanging a clock in the rooms - every day the procedure is at a different time, you have to constantly look for your wristwatch and check the time.
Vasilij Tomkus
02.08.2016
Positives
The hotel has a swimming pool and sauna free of charge at any timeNegatives
The food does not correspond to 4 stars, they fed on potatoes, the baked goods in the morning and evening are not fresh Gas injections are not done professionally, bruises do not go away for three weeks
viktor hansen
27.07.2016
Positives
The location for me was very easy to walk to the source and back with beautiful views from all sides, amazing!!!! the massage in rooms B1 and B2 is good with positive energy. I would like to note the employee in the office named Bara is always positive and attentive!!! In principle, all the staff are good. The saunas are completely to my taste 5 out of 5 thanks. I was satisfied and would like to visit this wonderful place again!!!!!! It’s a big plus that the staff understands and speaks at least a little Russian, especially the waiter Ian, a positive fellow.Negatives
In the kitchen, two chefs work in shifts and this is noticeable. As I understand, one chef prepares fish professionally and the other needs to learn how to cook fish products, it’s just fish, not meat, it doesn’t need high temperatures and a lot of time for cooking. Mud baths are not included in the procedures, this is a minus, like some other procedures that are in the video
ALEXANDER GVOZDKOV
22.07.2016
Positives
Everything was wonderful. .The staff is attentive. The procedures are good. Great sauna, free of charge. The location of the hotel is excellent. Sanatoriums offers reasonable travel conditions. I will be happy to use the services of Sanatoriums again and come to the Smetana Vysehrad SPA Hotel. Thanks to all.
Андрей Иванов
18.07.2016
Negatives
I had booked an apartment, but upon arrival the administrator on duty tried to place us in a category lower than expected and at the same time ordered us to be happy with what she provided.Answer from Spa-Hotel Villa Smetana
Добрый день уважаемые Ивановы, после приезда Вы получили аппартамент, который Вы заказали. Аппартамент был без балкона а Вы хотели балкон. В отеле только 1 аппартамент с балконом, который был в этот период занят другими клиентами. Поэтому мы предложили Вам просторный двухместный номер с доп.кроватью и с балконом и по договору с фирмой sanatoriums.com понизили цену, чтобы Вы цену за аппартамент не платили. С уважением, Ева Чехова, директор отеля
Aleksandr Popov
18.07.2016
Positives
Hello. For the first time, we decided to spend our vacation not at sea. Our family was not complete, me and my wife, and two daughters (9 years old and 10 months old). And we want to write our review for families with children who are considering a holiday in this hotel. I would like to note right away that the price-quality ratio corresponds to this hotel. We vacationed from June 12 to June 30. During this period the weather was good. Not hot, not cold, occasional short-term rains (the hotel provides umbrellas). The location of the hotel is convenient for regular walks to the city center and springs (15 min.). The food is good, we ordered separate dishes for the baby. After the doctor’s examination, the appropriate procedures were prescribed, which we were very pleased with. Because The swimming pool in some hotels is included in the procedures, but here you can swim every day by appointment. Also a wellness center. The staff is great. We are grateful to everyone. By the way, we noticed that most hotels do not have places to sit outside. There are tables and benches here, which is very convenient; you can have a cup of coffee while waiting for your mother. We also thank the team of professionals at the online service Sanatoriums.com for detailed information when choosing hotels. Well done. And a big hello to all vacationers during this period. Very friendly and good people. In the end, I didn’t want to leave. And the next trip will not be to the sea, as the eldest daughter said, but to Karlovy Vary!!!Negatives
Since we were on vacation, this did not concern us. And even the creaky floor never bothered us during the wonderful time we had in this wonderful castle.)
Надежда Зацепилина
15.07.2016
Positives
A very convenient way to pay for the hotel. Excellent location next to the park. Good food menu. Thank you for your stay and Sanatoriums.com.
SVETLANA MELNIKOVA
11.07.2016
Positives
The hotel is designed for those who are not afraid to walk far to the springs. We considered this as part of the treatment. Great staff. We have never met with negativity or simply an indifferent attitude. The three of us lived in a room. And our adult daughter's bed was faulty. After our appeal, the master came. But the night showed that his efforts were in vain and the bed needed to be changed. They changed it without any questions. Absolutely all the staff speaks Russian.Negatives
The doctor's attitude seemed superficial. He asks several questions and does not delve into who came to Karlovy Vary why. Prescribes procedures and water formally. I have huge bruises from gas injections. This is not a question of the professionalism of the one who puts them. My husband doesn't have a single bruise. And the question is about concomitant diseases that may be a contraindication for their use. But the doctor didn't ask about them. The kitchen gets boring after a week. It seems like they are trying to cook different things for hot dishes, but almost everywhere they have the same gravy and the same boiled potatoes. The fish is not cooked tasty.
Александр Пашенцев
10.07.2016
Positives
All liked it. We are satisfied with the results of treatment and placement. The food is excellent, in two weeks I gained 4 kg, although I repeatedly refused hot food at dinner.Negatives
I would like the staff to introduce themselves before the first procedures, as Thomas does, which would provide vacationers with good communication and trouble-free completion of the questionnaire proposed by the hotel administration.
Мирра Кушнир
10.07.2016
Positives
Special thanks to the head nurse Irena, the massage therapist Thomas, the waiter Ian, a very good wellness area, I liked the food and treatment, the location is simply wonderful, we enjoyed the birds singing and the view of the Orthodox church from the window, we liked everything, we will come again. Also thanks to the sanatorium website for the truthful video and good work.Negatives
On the first day, we were 7 minutes late for the procedures, since we had not yet figured out how long lunch would take, they took me for a massage, but my husband was not there for the hydroser, and the lady who worked there (I don’t know her name) very harshly refused the procedure . My mood was spoiled, and it was unpleasant to go to her for procedures afterwards; such an attitude from the staff was simply unacceptable.
LARISA ZAMORSKAYA
10.07.2016