references
Positives
A beautiful hotel with a fantastic view. We received treatments tailored to our needs, which we enjoyed. The employees were very nice and tried hard. The food was very good - we could choose between three dishes for lunch and dinner, salads and dessert were always available in buffet form.Negatives
The hotel is on a slope and it is quite steep downhill to the spring water.
Positives
Excellent, friendly attitude of the medical staff towards clients. I have only positive impressions from all the service staff.Negatives
There was some confusion when scheduling procedures.Answer from Spa-Hotel Villa Smetana
Уважаемая г-жа Дорогобузова, Огромное Вам спасибо за прекрасный отзыв, которой Вы нам написали! Нас очень радует, что Вы у нас были довольны. Только нам жаль, что у Вас появились какие-нибудь замешательства в графике процедур. Вы здесь к сожалению были во время полной загрузки отеля, так что извиняемся, если не получилось Вам всегда выйти на встречу и надеемся, что в следующий раз все будет так, как Вы пожелаете. Желаем Вам всего доброго и до встречи!
Positives
Nice hotel, in a quiet, beautiful location. For some it may seem far from the sources, but if you like walking, then this hotel is for you (10-15 min walk). Attentive staff and hotel management.Positives
Great rooms. Cleaning every day. Varied and tasty food. Friendly staff. Free parking. Very quiet place. Excellent beds, slept very well.Negatives
The recording of the sauna visit stopped working and because of this a lot of people gathered in the sauna.Answer from Spa-Hotel Villa Smetana
Уважаемяй г-н Сионихин, Огромное Вам спасибо за прекрасный отзыв, которой Вы нам написали! Нас очень радует, что Вы у нас были довольны. Только хотим уточнить, что запись посещения сауны до сих пор работает, только это возможно с 10:00 по 17:00 за доплату 10 евро / человека и час. Такое посещение саун потом приватное и никто Вас мешать не будет. С 17:30 по 21:30 посещение саун бесплатное и потом может в сауне собраться больше человек. Желаем Вам всего доброго и до скорой встречи!
Positives
We had a wonderful rest in body and soul. Thank you very much for the wonderful mood.Positives
Everything was just great. Thank you for a wonderful holiday.Positives
We would like to thank all the staff of the sanatorium for their excellent work. We really liked everything. Excellent cuisine, excellent doctors, excellent people at the reception, a great wonderful excursion to Prague with guide Natalia.Negatives
No consPositives
I really like that you have to go to the springs and that the hotel is in a beautiful location. Hotel employees identify vacationers' grievances and immediately correct them.Positives
Quiet, lots of greenery, good treatment.Negatives
Keep a close eye on the minibarPositives
Excellent value for money and quality. Excellent location of the hotel. Very cozy and quiet hotel. Attentive, professional and friendly staff. Nice warm pool.Negatives
Poor quality of room cleaning. Double standard rooms have small open wardrobes and few hangers for clothes. Tasteless desserts. Lack of electronic locks on the doors.Positives
The hotel's location is good, but only for clients without musculoskeletal pathologies, because... the hotel is not on the first line. The hotel has very friendly staff both at the reception and in the restaurant, and I would also like to especially note the attentiveness of the medical staff, which is very important for patients who come to improve their health. The rooms are clean and comfortable.Negatives
The food system with ordering dishes several days in advance is very inconvenient. Sometimes the ordered dish did not match the quality (I still can’t understand how a chef with the appropriate education can cook potato casserole and potato dumplings with meat so badly). And the downside, of course, is that the dish cannot be replaced, and then the client is left without dinner! We constantly had to ask for green tea; for some reason it turned out to be a scarce product in the restaurant.Answer from Spa-Hotel Villa Smetana
Уважаемая г-жа Шнейдер, Спасибо за Ваш отзыв, нас очень радует, что Вы в нашем отеле провели хорошое время и остались довольны также нашим персоналом. Только нам конечно жаль, что Вам не понравилась система питания, но так как стараемся готовить только из качественных и свежих продуктов и не поднимать цену проживания, нужны нам заказы на день вперед. Официанты мне сказали, что Вы были не довольны именно картофельной запеканкой, но так как все остальные клиенты её хвалили, сложно мне сейчас решить, какая с неё была проблема. В следующий раз Вас прошу, скажите именно, что Вам не нравится, всегда стараемся, что бы все было как и должно быть. По поводу зелёного чая – конечно может быть, что в один раз его захочет больше клиентов. Но так как предлагаем более 10 видов чая и все бесплатно, думаю не большая проблема либо взять другой, либо попросить официанта, которой с уоавольствием желаемый чай принесет. Всего Вам доброго и до скорой встречи! -------------------------------------------- Barbora Svášková (Zemková) zástupce ředitele
Positives
We really liked everything. We had a wonderful time, super treatments, massages, etc. We'll be happy to come backNegatives
There are no negatives at allPositives
The location of the sanatorium in a park area is an additional source of positive emotions. I would like to note the attentive, friendly attitude of the reception staff and the entire staff of the sanatorium. I would like to note the attentive attitude of the chief physician, Yana Khelerova. The medical staff undergoing the procedures are very attentive and responsive. Many thanks to all the restaurant staff. The food was tasty and varied.Negatives
The big minus was the poor quality of room cleaning.Positives
A good SPA center, treatments are selected taking into account wishes and individual characteristics. Menu meals to choose from every day.Negatives
During the week of stay, the towels were never changed, and the cleaning of the room also leaves much to be desired. There is no place to relax outside (for sunbathing in summer).Positives
Very good sanatorium. I liked everything - the service, the attitude of the sanatorium staff, the procedures, the SPA, the pool, the food. There is one suggestion. The restaurant should create a mini menu in case vegetarians arrive, consisting of 5-6 dishes, which will greatly simplify both ordering and preparing dishes. A must I'll come here next year.Negatives
Didn't find it.Positives
Friendly staff, good food. We can't say anything about the quality of the treatments because we didn't book any treatments.Negatives
The room was on the 5th floor, the elevator only goes up to the 4th floor, so carry suitcases up the stairs from the 4th to the 5th floor. Room directly under the roof, so very, very hot. Upon request we were given a fan. There were also spiders on the ceiling in the room and there was no hot water in the shower on the last day.Positives
Staff friendly, some speak German. Treatment was also very good, overall very goodPositives
Hotel location, medical facilities, excellent room, friendly staffNegatives
Monotonous food, the quality of food is not always at a good level, no coffee at lunch, no scales to control weight in the room.Answer from Spa-Hotel Villa Smetana
Уважаемая г-жа Калинина, большое Вам спасибо за посещение нашего отеля и приятный отзыв. Нас радует, что Вам у нас понравилось. Конечно жаль, что Вам кажется питание однообразным, хотя ежедневно есть 5 разных блюд на обед и 5 других разных блюд на ужин. Кроме того 8 видом разных салатов, которые тоже меняются, фрукты и выпечка. При Вашем следующем посещении мы готовы выслушать Ваши предложения, что можно сделать лучше. Кофе правда на обед или ужин отсуствует, но мы как один из мало отелей предлагаем на обед и ужин 3 вида сока и более 10 сортов чая бесплатно. Думаем это достаточной сервис. Весами для контроля веса можно пользоваться у медсестры или круглосуточно они рядом с бассейном. Желаем Вам всего доброго и до встречи! С уважением, Барбора Свашкова – заместитель директора отеля
Positives
Very good sanatorium - excellent location, treatment, attentive and friendly staff. We wish you to stay in this sanatorium again next year, but for 21 days. I recommend it to everyone who wants to improve their health!!!Negatives
Meals for "4" - within 14 days, dishes on the menu were often repeated..Answer from Spa-Hotel Villa Smetana
спасибо Вам за Ваш прекрасный отзыв. Нас очень радует, что Вам у нас понравилось и планируете вернуться в будущем году. В течении 14 дней меняется у нас 126 разных главных блюд, поэтому надеемся, что каждому чт-то подходит. Желаем Вам всего доброго и до встречи!
Positives
Asya's family vacationed in this hotel. We were very pleased with our vacation. Wonderful staff, excellent treatment, food for every taste.Positives
The location of the hotel is very good, especially in summer, near the forest on the mountain, it is not so hot. The only downside for older people, walking from the hotel to the spring down to the river and back. The food is very good, the medical procedures are sufficient, small pool is open all day, you can swim a bit, sauna is open from 5:00 p.m. to 9:30 p.m., two steam rooms. everything at a good level.Positives
This is not the first time I have been relaxing and receiving treatment in Karlovy Vary. There is something to compare with. Let me start by saying that all the staff work great. The professionalism and friendliness of Dr. Gellerova is beyond praise. She not only sees you at the appointed time, but can provide additional consultation if the need arises. All procedures are carried out strictly on time, no delays or waits. The massage from Jarka put me on my feet after the third session. Always friendly and smiling Misa with such a light hand that the gas injections were not painful. There was a need to reschedule procedures due to excursions, the head nurse did everything. Mirka is a classic example of an ideal nurse. And, of course, Ian. Every day on top. I was pleasantly surprised when I ordered a cold dinner due to a late return to the hotel. He looked at the order sheet and said that there was no need to change it, he would cook and feed me normally, since he was on duty that evening. In my many years of travel, I have encountered such an attitude for the first time, to be honest. I would like, if possible, for the work of Jan and Dr. Gellerova to be especially noted by the hotel management.Negatives
Reviews that contain only advantages are often perceived as ordered. Let's be fair. There are some disadvantages. True, they are easy to eliminate, it seems to me. Everything is on the list. Shelves are a must in shower stalls. Put bottles of shampoo, gel and soap at the bottom of the cabin in a four-star hotel..... No comment, as they say. The floors on the balconies need to be washed; slippers simply stick to pollen, fruit juice and other things from previous residents. To be fair, I note that the maid washed everything immediately as soon as I asked for it and for the next 15 days the balcony was clean. And one last request. Porridge-porridge!!!! Rice for breakfast is great, but that much sugar is simply harmful to your health. I think that my comments will not seem very strict. I just want to come to Smetana again and again and see the pleasant changes. Thanks again everyone.Answer from Spa-Hotel Villa Smetana
спасибо Вам за Ваш прекрасный отзыв. Нас очень радует, что Вы хвалите нашу доктор и мед.персонал. Работа медицинского персонала очень важна для хорошего уровня лечения. Во всех душевых кабинах в номерах отела полочки. Жаль, что предидующие гости, которые проживали в номере перед Вами полочку сломали. Мы заказали новую, но только теперь её привезли. Рисовая каша на завтрак без сахара – сладкый был только молочный рис.
Positives
I would like to note the professionalism and friendliness of all the staff of the sanatorium; it was very comfortable to be treated and relax. All employees speak Russian, this was also important for me. Cozy spacious room with a balcony, clean air, near a forest and sports equipment. I really liked that you can use the pool at any convenient time. I would like to return here next year.Negatives
The only negative is that you had to walk up steep stairs to get to the springs. But you can also benefit from this for the body, if there are no problems with the musculoskeletal system.Positives
This is my second time staying at the Smetana Vyšehrad hotel. The highly qualified doctor Yana Gellerova approached the problem very carefully and prescribed the necessary course of treatment. The hotel staff, as always, is very hospitable and responsive, medical procedures are carried out with maximum benefit, the food in the restaurant is delicious, and the room is cozy. I will definitely come back to you)Positives
We rested from July 10 to July 20. On the plus side, excellent location - peace, quiet, gorgeous views from the windows. We had corner room 406. It is quite large, with a huge bathroom and two balconies. Quite cozy, there was new furniture on the balcony, the heated towel rail was hot, linen and towels were changed on time. The only thing we didn't have was a wardrobe in the room. Things had to be placed in the hallway closet, which was very inconvenient. Some things did not fit on the hanger due to their length, and it’s not nice to walk into a room and stare at the hanging things. The treatment suited us. Although we don’t have any special requests, this was our first time in such a place. There's not much to compare it to. We were satisfied with the attitude of the medical staff. There are no complaints. Everyone is very friendly, smiling, correct and punctual, they always treated our requests with understanding. Very nice sauna area and swimming pool. The food is quite normal. The made-to-order dishes are delicious, no complaints about the salt and pepper. There were always several types of fruit, and baked goods were always present. Yes, of course, there were always a lot of cabbage salads. But, besides them, there were always 3-4 more salads without cabbage or just chopped vegetables. And it’s very good that there were no salads with mayonnaise and potatoes! The reception staff is very friendly and competent. On the day of arrival we congratulated him on his birthday. It was a pleasure. In principle, almost everything suited us. We had a very good rest. It is very good that the administration monitors reviews, corrects shortcomings, and it is clear that they strive to make your stay at the hotel even more comfortable. Thank you!Negatives
The main disadvantage for us was the poor quality of cleaning. Very dirty balcony doors, dust on the bedside tables, stained carpet. The bathtub was washed only a couple of times. Sometimes linens and towels come across with holes. In a restaurant, after visitors leave, many waiters sweep crumbs from the tables onto the floor, the serving area and the protective glass are very often dirty, due to the carelessness of the guests. It would be good to periodically monitor its cleanliness. Perhaps these are little things, but they are also very important.Answer from Spa-Hotel Villa Smetana
спасибо Вам за Ваш прекрасный отзыв. Нас очень радует, что Вам в отеле понравилось. Ме меняли мебель в номерах пол года тому назад, Ваш номер по площади один из самых больших двухместных номеров по площади, к сожалении балконная дверь требует обновление краски. Номер очень востребован, мы пытаемся решить краску двери как можно скорее. Мы будем больше следить за уборкой в номерах и в ресторане, чтобы все клиенты были довольны.
Positives
Good afternoon The excellent location of the sanatorium outweighs all the shortcomings. A very beautiful place, a quiet and calm atmosphere, the views outside the windows are simply mesmerizing, a forested park area. What else do we need for a good holiday? Many thanks to the site staff for the opportunity to choose the best place, for the fact that you speak in great detail and truthfully about all the advantages and disadvantages. And the choice, of course, is ours. Many thanks to the staff for their hard work. Very good doctor and head nurse. They respond to all requests with understanding and are ready to help and give advice. Thank you very much again!Negatives
Unfortunately, there are moments that slightly spoil the impression of the holiday. Heated towel rails in the rooms are turned off, towels and swimwear do not have time to dry. They don't provide disposable bathing caps; there was only one in the double room upon check-in. And the menu is not very varied, not for a 4 star hotel. We counted 6 types of salads, it doesn’t seem bad, if not for one subtlety, they are all with cabbage... And so every day... You also need to put kefir for dinner, it is only offered for lunch. And very thick porridge. True, we left a note in the reviews, it seems like the taste of the porridge has changed. But these are minor things... Still, many thanks to all the staff!Answer from Spa-Hotel Villa Smetana
спасибо Вам за Ваш прекрасный отзыв. Нас очень радует, что Вы хвалите нашу доктор и главную медсестру. Отопление в номерах во времья летнего сезона выключено включая обогриватели для ванной комнаты, которыми можно пользоваться как полотенцесушителями. Если вы были бы попросили у официантов кефир вечером, они были бы Вам принесли. На обед и на ужин всегда 8 сортор салатов или нарезанных овощей и с капустой максимум два. Очень извиняемся за то, что в номере нехватала одна шапочка для душа при заселении.
Positives
The optimum ratio of price and quality. Excellent staff attitude. Good treatment, food, accommodation. There are many walking routes to the springs, and there is a forest park area around the hotel. The hotel has a good spa centerNegatives
Did not findPositives
Excellent location of the hotel, cozy rooms, quality treatment, attentive staff.Negatives
The only unpleasant impression left was from the work of the head nurse. Behaves in an unfriendly and unprofessional manner. Not wanting to fulfill the requests of patients, he deceives them, claiming that the computer is not working. He takes blood without wearing gloves or washing his hands.Answer from Spa-Hotel Villa Smetana
Уважаемая госпожа Оксана Алисова, Вы приехали 08.07.2018 и приём у доктора был 09.07.2017 в 09:00 часов утра, после этого Вы уже получила процедуры. Доктор мне сказала, что у неё в компьютере заметка, что Вы не хотели сдавать кровь на анализы. Поэтому я не понимаю откуда взялась информация о том, как себя ведёт главная медсестра при заборе крови. В отеле была один день проблема с компьютерами у доктора и медсестры – они 2 часа не могли работать. Если Вы в это время пришли к главной медсестре и хотели процедуры, к сожалению не было возможности это сделать. Доктор ждала Вас на окончательный просмотр перед отъездом, но Вы не пришла. Наши официанты дают один раз в неделю анкету, но мы от Вас заполненную анкету не получили. Мне очень жаль, что Вы ко мне не пришла, мы бы смогли Ваши претензии решить на месте. С уважением, Ева Чехова, директор отеля