references
Positives
Basically, there are only advantages, so this is not the first time I have stayed only in this sanatorium.Negatives
I would like to update the interior of the rooms.Positives
The fish is cooked very tasty. There is good tea for lunch and dinner.Positives
We had a very good rest. Excellent food. The staff is excellent, everyone is kind and helpful. The rooms are very good. I recommend this hotel to everyone. The sauna and pool are excellent.Positives
Upon arrival, we were greeted very well, the rooms were clean, comfortable, with a balcony. Very beautiful view, nature. We arrived at the sanatorium on the weekend, despite this, in the evening we were received by a doctor and a nurse, i.e., in order not to waste time, get started treatment. The procedures are good, healthy, the medical staff is conscientious, polite, they will explain everything and with a smile. The food is varied, many varieties of salads, pastries, various fruits, hot when ordered and the polite attitude of the waiters. The restaurant is always clean, white tablecloths, We went with pleasure. The rooms are cleaned daily, even on Sunday. The hotel has a sauna and a swimming pool, where we went in the evenings and spent time with pleasure. At the reception everyone is greeted by pretty, polite ladies, with any question to them, everything is immediately clear. The hotel has parking for cars, this is also very important. We were with friends and we really liked everything, we were all very pleased and next year, without a doubt, we will go to the Smetana Hotel! Many thanks to all the staff and great success in work and health!Negatives
There is no negativity.Answer from Spa-Hotel Villa Smetana
Уважаемый г-н Розентал, большое Вам спасибо за прекрасный и подробный отзыв! Нам с Вами тоже было очень приятно, общаться с такими клиентами, какими Вы, это не работа а одно большое удавольствие! Желаем Вам крепкого здоровья и до скорой встречи! -------------------------------------------- Barbora Zemková zástupce ředitele Léčebný hotel Smetana Vyšehrad **** Krále Jiřího 7, 360 01 Karlovy Vary
Positives
We rested at the Smetana Vyšehrad Spa Hotel for 10 days. I liked everything very much. We came to this hotel on the advice of friends and did not regret it. Placed within 5 minutes, and we asked for a specific number. but because it was busy, we were offered a similar one, with a wonderful view from the balcony, for which many thanks to the reception worker Michaela, who, by the way, very quickly resolved an unexpected problem with the police when parking the car. Medical procedures were carried out on time, the staff was very friendly, I especially want to thank the nurses Majka and Misa. as well as masseuse Ms. Bednarova. Thank you very much for the clear organization of the procedures st. nurse Irena! The hotel restaurant offered a variety of food. without any special frills, but everything is very high quality and tasty. Suffice it to say that over 10 days a lot of fish dishes were offered: salmon, trout, carp (very tasty!!!), there was no shortage of meat dishes: pork. beef, lamb, chicken. turkey, rabbit, crab claws, etc. Everyone will find something they like. The waiters are also very friendly. They do everything quickly and always with a smile! Rooms are always cleaned quickly and efficiently, linen is changed every three days, towels are changed upon request. It’s great that the pool and saunas are open until 22.00. The location of the hotel is on a hill and you have to go uphill to return from the springs. The hike to the colonnade took 35-40 minutes. But I consider this more as a plus than a minus! Hiking. and even with a load - very useful. Thank you very much for a great vacation!Negatives
If they were, they were so insignificant that they were not worth mentioning.Positives
We stayed in the sanatorium for 7 days, which is not enough, we need at least 10 days, the staff is very friendly, I especially want to highlight Magda with the paraffin packages, the massage therapist Peter, and in general all the very good specialists, next time I will go there again, only for a longer time, many thanks to them.Positives
The only positive thing is air and silence. And the medical staff during the procedures is not bad.Negatives
A terrible hotel does not correspond to 4 stars at all, the rooms are old with a musty smell, the furniture is all old and not comfortable, and these terrible skeletons of leaves on the walls and in general it felt like I was in the 60s of the last century. The hotel is located not only far from the sources are very far away. If you can still go down quickly, then going up the steps is hard, and on the road it’s hard and very long, and walking back and forth three times a day is not realistic. Some procedures are paid, for example mud baths, which is why I mainly chose This hotel does not say anywhere that they are for an additional fee, the same shock wave, the same, and this despite the fact that thermal water is not supplied to the hotel. There is no shampoo or shower gel in the rooms, the blanket on the bed is small like a child's. The hood does not work; the whole hotel smells of food from the restaurant, but this hood is so humming that it is not possible to sleep at night. The rooms are poorly cleaned even after I told you about it Nothing has improved for this director. The head doctor has changed and now he comes and only comes at 13 o’clock and it turns out that you start doing procedures only on the 3rd day of arrival. The head nurse does not fit her place, is not at all friendly, I would even say angry, and then she forgot to write down analysis, then I forgot to write down the procedure, then I forgot to make an appointment with the doctor, takes a blood test without gloves and without even washing my hands. There is no information about what procedures and what to wear. The infrared sauna was always cold. It’s cold in the treatment department, you lie there during the procedure and become numb . The dishes do not correspond to any diets, the cook manages to dry not only the beef but also the chicken fillet so that it is impossible to chew and the second courses are always too salty, the salads can hardly be called salads, they are just chopped greens, you don’t even have sliced cheese and sausage for dinner if you can’t If you eat hot food, you remain hungry. Only the waitresses save the situation with their friendliness and fast work. The hotel is clearly overrated by you, I have been to many sanatoriums in the Czech Republic, this is the worst, I will never come to it again.Answer from Spa-Hotel Villa Smetana
Уважаемая г-жа Шипилова, спасибо за Ваш подробный отзыв, я с коллегами все Ваши мнения решила, потому что клиент у нас всегда на первом месте. Попробую Вам тоже подробно ответить. Отель получил официально цертификат на 4 звезды от Асоциации отелей и ресторанов Ческой республики. Мы стремимся, что бы наши клиенты билы нашими услугами всегда доволны и что бы им у нас нравилось. В прошлом году мы закончили ремонт всех ванных комнат и в этом году мы постепенно меняем мебель в комнатах. Именно в номере, в котором Вы жили, мы только день до Вашего заезда покрасили и поменяли в нем мебель. В номере на раковине находится жидкое мыло и в душе гель для тела и волосов. Мне очень жаль, что Вам номер не понравился. Это наш самый большой одноместный номер и это единственный одноместный номер, у которого есть балкон. Правда, он не оборудован в современном стиле, он оборудован в стиле, которой подходит зданию нашего отеля построенного в 1900 г., наверное ни кто здесь не ожидает интерьер из стекла и метала. Я посмотрела видео на сайте sanatoriums.com, где Вы бронировали свое проживания и там указаны номера перед ремонтом, значить старше, чем в котором номере жили Вы. Отель расположен на горке, но на сайте sanatoriums.com о расположению отеля Владислав предупреждает, так сьемки это показывают. Также говорит о том, что в отель пока не подведена минеральная вода из источников. Все процедуры в рамках оплаченого пакета получаете бесплатно, только можно некоторые процедуры сверх того доплатить. Я посмотрела именно Ваше расписание процедур и Вы получили бесплатно грязевую ванну (первая у нас всегда бесплатно, следующие правда нужно доплатить). Также в этом расписании вижу, что Вы не начинали процедуры с 3 дня заезда. Вы приехали 28.8.2017 и 29.8.2017 у Вас был прием у врача и в 9:30 Вы уже получили первую процедуру – парафин. Количество процедур соотвествовало Вашему сроку проживания, кроме того Вам старшая медсестра вышла на встречу и ванных процедур по Вашему желанию у Вас не было, расписала Вам другие процедуры. Поэтому мне очень жаль, что Вам не понравился ее подход к Вам, я ей всю информацию передала. Сказала мне, что дейстивтельно не берет кров в перчатках, она пользуется всегда дезинфекцией. Информацию, на какие процедуры в чем ходит, можно найти в комнате, в отеловой информации кроме других различных информаций. И кроме того еще об этом предупреждает медсестра устно. Инфракрасная сауна у нас включается автоматически по запису клиентов и выключается автоматически в 22 часов. У нее правильный подогрев только 50 градусов, может Вам казалась холодной? В лечебном отделении получает каждый клиент покрывало и если ему все таки холодно, можно сказать и получит еще второе. По поводу питания – на обед и ужин можно выбирать из 5 разных блюд, номер диеты написан рядом с названием блюда. Если все таки еда не подходит Вашей диете, то в каждом меню написана инструкция, что надо это сказать официанту – и он с Вами договорится отдельно. Пишете, что официантки Вам понравились, тогда верю, что Вам всегда вышли на встречу. На ужин действительно нету нарезки сыра и колбасы, у нас всегда холодная закуска, 8 видов салата, из горячих всегда в буфете гречка и тушённые овощи или овощи на гриле. Кроме того на ужин всегда есть сладкая выпечка и фрукты. Плюс вами заказанное горячее блюдо или ежедневно можно заказать холодной ужин, где эта нарезка из сыра и колбасы конечно есть. Мне совершенно очень грустно читать такой плохой отзыв. Тем более, что Вас наш директор встретил и пытался у Вас узнать, что Вам не понравилось, Вы вместе выяснили вопросы на тему уборки и других претензий у Вас не было. Поэтому мы к сожалению не знали, что Вам у нас на столько не нравится и после Вашего отъезда уже нету возможности Вам отдых сделать лучшим. Мне очень жаль, что у Вас осталось такое впечатление, но считаю, что все эты ситуации одно большое недоразумение. За Ваш отзыв Вам большое спасибо и желаю Вам крепкого здоровья. Barbora Zemková zástupce ředitele Léčebný hotel Smetana Vyšehrad **** Krále Jiřího 7, 360 01 Karlovy Vary
Positives
We stayed at the hotel for 2 weeks. We were accommodated very quickly. We got a wonderful room with a balcony and a beautiful view of the church. I would like to note the excellent work of the staff - at any time of the day we were greeted everywhere with a smile and a willingness to help in solving any problem. Cleaning was carried out every day, bed linen was changed every 3 days. The restaurant workers were always polite and friendly, the bowl of fruit was constantly replenished. The medical staff was very polite and professional. If you wanted to change one or another procedure, the head nurse was always willing to help. Overall we were very pleased with our holiday and are considering visiting this hotel again next year.Negatives
We did not find any serious shortcomings.Positives
Wonderful hotel, very helpful staff, full price/quality ratio. I got the impression that the team was very friendly, which gave me a complete feeling of a homely, cozy atmosphere. Yes, this is not a luxury hotel, yes, in some places it requires cosmetic repairs, but the price is not exorbitant. The location away from the main promenade and springs was a plus for us, the place is quiet and peaceful. If you find it difficult to walk uphill, choose a hotel closer to the springs. We took an apartment, we got a room with a balcony. The room had everything you needed. The furniture was a little outdated, but everything functioned. The beds were comfortable, the linen was changed every 4 days, it even seemed to us that this was too often. The cleaning is fast, unobtrusive, it’s even surprising how the maids managed to do everything in those fairly short periods of time while we were undergoing procedures. The audibility between numbers is noticeable, but the audience is very quiet, this did not bother us at all. The food is decent, not culinary delights, but everything is very tasty. I would not call the food dietary (in my opinion, gravy and batter still do not belong to diet food), but if you have special wishes, you can always voice them, ask, for example, to replace potatoes with rice. Large selection of fresh salads, herbs, excellent soups. During the 10 days of our stay, the soups were never repeated. Orders for lunch and dinner a la carte are accepted a couple of days in advance. For dinner there was always boiled buckwheat and stewed vegetables, so if nothing on the menu suits you, you won’t remain hungry in any case. The hotel has a good wellness center, it has three baths, a jacuzzi, and contrast foot baths. The center is asked to make an appointment at the reception in advance. Treatment procedures are at a good level. I really liked the hot tub, it was great for relaxing and relieving stress. The doctor and staff at the treatment center are very responsive, they will always ask how you are feeling and if everything is okay. Fortunately, we don’t have any special health problems, we traveled more with the goal of relaxing and unwinding, and in Smetana Vyshehrad we succeeded 100%.Negatives
The bar was sometimes very smoky and the smell of smoke wafted into the room. And in terms of cleaning and dusting, you should pay a little more attention, especially in places such as radiators.Answer from Spa-Hotel Villa Smetana
Уважаемая г-жа Бойко, огромное Вам спасибо за подробный и прекрасный отзыв! Нас очень радует, что Вам в нашем отеле с домашним уютом понравилось. Только мне конечно жаль, что Вы пишете, что в баре было накурено. Весь наш отель некурящий, включая бара, значить нельзя, что бы было накурено. Может быть, что запах дыма поднимался в номер из балконов других комнат. Надеюсь, что Вас это не очень помещало и Вы остались довольны. По поводу уборки – спасибо за информацию, мы ее передали уборщицам. Так что верю, что Ваш следующий отдых в нашем отеле будет безошибочный. Желаю Вам всего доброго, крепкого здоровья и до скорой встречи в нашем отеле! -------------------------------------------- Barbora Zemková zástupce ředitele Léčebný hotel Smetana Vyšehrad ****
Positives
Excellent quality of treatment procedures, friendly medical staff. Good location of the spa hotel.Negatives
Not all medical procedures prescribed by a doctor are included in the price of a hotel reservation.Positives
We liked. Have recommended to friends and relatives.Positives
Excellent booking system, very convenient, reliable. I would like to inform you in advance about the booked room. The rooms are different, despite the same amount stated. It is advisable to show information about a specific room directly when booking with the ability to change something, possibly for an additional fee.Negatives
There are no negative points regarding the reservation system. Regarding hotels, perhaps the inconvenience should be noted regarding the limitation of the ability to use boiling water. It would be much more comfortable if there was always boiling water in the restaurant or there was a boiler in the rooms. It is somehow inconvenient to carry an electric kettle with youAnswer from Spa-Hotel Villa Smetana
Уважаемая г-жа Бахтиярова, большое Вам спасибо за Ваш отзыв, все мнения наших клиентов для нас очень полезные и важные. Только мне очень жаль, что на месте Вы нам только сказали, что было бы хорошо, если был был круглосуточный доступ к сокам и чаю бесплатно. Но мы не знали, что Вам нужен чайник. На следующий раз хватит это сказать любому работнику отеля и мы Вам чайник в номер добавим. Надеюсь, что Вы у нас хорошо отдохнули и в Карловых Варах Вам понравилось и желаем Вам крепкого здоровья! До скорой встречи, Барбора Земкова – заместитель директора отеля Сметана Вышеград
Positives
I especially want to say. A very good and sympathetic doctor and a nurse who gives gas injections. Unfortunately, I don’t remember his last name.Positives
The entire staff does a great job, everyone is attentive and responsive! I am pleasantly surprised by the friendliness and courtesy, the desire to help at any time of the day. Special thanks to the transfer service! Many thanks to the head doctor: he is attentive and competent!!!Negatives
I wanted to sleep on firmer mattresses. Garbage removal was not at 5 o'clock in the morning, and I was woken up by the noise of the containers rattling.Positives
The sanatorium is located on a hill in a beautiful old building. You can go down the hill to the springs in 5-7 minutes. Rooms with high ceilings, cleaning is carried out every day, bed linen is changed every three days, towels and a robe are provided upon request (just leave them on the floor in the bathroom), if due to the procedures you did not have time to replace the robe, go to the reception , tell me and they will bring you a fresh one within 2 hours. Food for breakfast, as everywhere else, is a buffet (cottage cheese, yogurt, cereals, cheeses, sausages, sausages, sausages, fried bacon, vegetables, pastries, pancakes, pancakes, scrambled eggs); For lunch and dinner, choose a hot dish from 6-7 offered, add salt and pepper to taste. There are always seasonal fruits and baked goods. The staff is very friendly, they will always help and explain everything. The procedures are carried out in accordance with the prescribed volume and time, exactly as they should be done in a sanatorium, and not in a hospital. It has its own small wellness center: Finnish sauna, infrared, Turkish, jacuzzi, path for stimulating blood circulation of the lower extremities and a swimming pool, everything is included in the price of the tour, open from morning until 22 o'clock. I would recommend it to everyone who loves movement (the location of the sanatorium is on a hill ) and a pleasant holiday combined with preventive treatment.Positives
-the staff strives to do everything to ensure a good stay for you - a calm atmosphere in the hotel, a well-organized regime for taking procedures, the restaurant is usually free and not crowded - personal wishes are taken into account when prescribing proceduresPositives
I liked everything very much. fresh air, silence, friendly staff, room, SPA, treatment, cleanliness. This was our first time vacationing in this sanatorium. value for money is very good. special thanks to the head nurse, massage therapist Peter, the waiters in the restaurant and everyone at the reception. we loved you. thank you for a wonderful vacation.Negatives
I would like the vegetables and fruits to be fresher and the breakfasts to be more varied. sometimes the food was over-salted or over-acidified. but in general the cook cooks deliciously. Cleaning is not always at a convenient time, so sometimes it’s hasty.Positives
After staying at the spa hotel, I was left with a huge feeling of gratitude and satisfaction. The transfer delivered me there and back accurately. At the reception desk, Mikhaela and Dana are always attentive and responsive to any question or request. Qualified approach of the chief physician Igor Kochubey. Responsiveness and flexibility when placing procedures of Senior Nurse Irena. The entire medical staff is extremely attentive and positive. I would like to note the waiters Nikola and Sarah and Yana are always attentive and correct. Very good work by the maids Yana and Nina. The location is amazing. There is a mixed forest and a lake with ducks around. I want to come back here!Positives
Good location, near the park, excellent food, SPA.Positives
Hello. I just arrived today. I am very grateful to the staff for the quick accommodation and for the attention they showed. I especially want to emphasize the work of all the medical staff, headed by the head physician Igor Kochubek and the senior nurse. I rested with my husband. We really enjoyed it.Negatives
No negativityPositives
I rested in the sanatorium for the second time. The work of the medical department is at the highest level. All, without exception, led by head nurse Irena. Dana works promptly at the reception and never forgets anything. Many thanks to her! It's nice to be remembered, although a year has passed and so many vacationers pass before the eyes of the hotel workers! During my arrival, it was she who greeted me with the words: “Good afternoon, Mrs. Fedorova.” The restaurant has a responsible waiter, Jan, and friendly young waitresses. It's a pity I don't know their names. Thanks to them for the speed and precision of their work and for the smiles with which they greeted the guests! The hotel floors are clean. Many thanks to V. Bure for his efficient work. For a perfectly organized transfer from the airport. I would like to hope that I will turn to you more than once for help in choosing a hotel for a vacation.Negatives
Compared to last year, the quality of food has deteriorated noticeably. According to the proposed menu, the hotel does not qualify for 4 stars. The fruit plate is not replenished. If you come to breakfast an hour before the end, 4 apples and a crumpled orange can be waiting for you. In response to my request to bring more oranges, the waitress Simone brought out the same crumpled ones. Neither apricots nor peaches are added. The same goes for dinner. I don’t even want to talk about so-called snacks for dinner! We had to ask for yoghurt at breakfast. And when asked to close the window (it was cold, and the windows were open to a draft), Simone replied: “But we’re hot.” There were days in the room when they didn't even vacuum it. They were just taking out the trash. I'm not talking about dust that has never been wiped off. I did this for the maids myself. It wasn't difficult for me, but I think it's not my responsibility. And when I got into the room, the first thing I did was wash... the balcony. I brought a cloth for cleaning shoes from home. In 21 days the bed linen was changed...2 times. But I had 2 beds, and I slept alternately. Do the staff really need to be reminded about changing linen? The conclusion suggests itself: the hotel was overpraised. Too many enthusiastic words are written. Relaxed. In October 2016, my husband vacationed there on my recommendation. I was delighted! Both from food and from room cleaning! Now my children are going there (on my recommendation). It would be a shame if they had the same impression of the hotel. There are many hotels to suit every taste. And the choice is always up to the client. It's a pity that the doctor changed.Answer from Spa-Hotel Villa Smetana
Уважаемая г-жа Фёдорова, большое Вам спасибо за Ваш подробный отзыв, мы конечно очень интересуемся о мнение наших клиентов. Единственное, что мне жаль, что Вы нам все это не сказали во время Вашего проживания, мы бы сразу все решили. Правда, что если фруктов достаточно много, не пополняем больше. Как Вы точно заметили, клиенты (не смотря на то, что это у нас запрещено) выносят именно фрукты в большом количестве из столовой. Но как Вы сами пишете, если Вы просили другие фрукты, Вы их получили, такой момент у нас без вопросов. Мы правда в шоке от Вашего коментария официантки Симоны. На эту тему с ней поговорим и будем за нее следить – так конечно вести себя нельзя. Что касаетя уборки номера - каждый день горничные пылесосят в номере, если непылесосят, то только по желании клиента. Балконы вытирают только один раз в неделю. Постельное бельё меняют каждый 3-тий день. К сожалении доктор, который у нас работал ушёл уже на пенсию. Очень извиняемся, но во времья Вашего пребывания была возможность Ваши пожелания сказать в ресепшне, или встретиться с менеджером или с директором отела и всё решить на месте. Если на следующий раз к нам приедете, очень рады Вас встретим и будем слушать все Ваши напоминания. Желаем Вам крепкого здоровья и всего доброго! Barbora Zemková zástupce ředitele Léčebný hotel Smetana Vyšehrad **** Krále Jiřího 7, 360 01 Karlovy Vary
Positives
We stayed at the Sanatorium from July 9-17. Excellent location, 10 minutes walk from the center and from all sources. Amazing nature around. Good medical staff.Negatives
A sanatorium that characterizes itself as a SPA must have access to all recreational amenities - sauna, swimming pool - at any time for the client, but here everything was by appointment only and only for 30 minutes and free space was not always guaranteed. One of the administrators did not behave very favorably and was even somewhat angry; one got the impression that she hated all vacationers and was tired of life in general. Because I’m from Western Europe, bringing gifts to doctors and nurses is not accepted here, I didn’t like the subtle hints... One of the massage therapists, to my horror, had a long manicure, she didn’t serve me, I wouldn’t allow it, but yes to my mother! The only ones who were always the nicest and most accommodating were the waiters.Answer from Spa-Hotel Villa Smetana
Уважаемая г-жа Головков, большое Вам спасибо за Ваш отзыв, рады читаем похвалы, но также конечно следим за тем, что можно сделать лучше. Как Вы знаете, бассейн и вэлнесс у нас небольшие, если бы туда все клиенты пришли сразу, не были бы довольны, по этому администраторы записывают клиентов по времени. Вход свободный, не возможно, что там клиенты будут одни. С администратором и с массажисткой поговорим, невозможно так себя вести. Надеемся, что эты моменты не испортили Ваш отдых, Вы наслаждались другими процедурами, едой и природой вокруг. Желаем Вам всего доброго и до встречи! Barbora Zemková zástupce ředitele Léčebný hotel Smetana Vyšehrad **** Krále Jiřího 7, 360 01 Karlovy Vary
Positives
Very good spa center, swimming pool. Always smiling medical staff / except for the head nurse / I liked the food, three meals a day was too much. Two meals a day would have been enough for me. The location is beautiful, there is a park nearby, and outdoor exercise equipment.Negatives
It’s a bit far from the springs, I was tired of running there 3 times a day before meals, I didn’t want to go down to the city in the evening, I sat in my room or in the sauna, the TV is old, there are few Russian channelsAnswer from Spa-Hotel Villa Smetana
Уважаемая г-жа Васильева, большое Вам спасибо за Ваш отзыв, рады его прочитали. Именно в рамках питания у нас было много изменений, поэтому нас радует, что Вам питание (и не только оно) у нас понравилось. Только мне жаль, что здесь не было столько русских каналов, сколько Вам было нужно. Надеюсь Вам это отпуск не испортило и Вы хорошо отдохнули и укрепили свое здоровье. До скорой встречи в нашем отеле! Barbora Zemková zástupce ředitele Léčebný hotel Smetana Vyšehrad **** Krále Jiřího 7, 360 01 Karlovy Var
Positives
Dear ladies and gentlemen, I express my deepest gratitude. Everything went at the highest level. The hotel itself has wonderful staff, wonderful massage therapists who give their full energy and good mood. Responsive doctor. All questions regarding procedures and treatment were completed 100 percent. The waiters in the restaurant provided top-notch service. Taking into account the illnesses of clients, they always helped. I especially want to mention Ian. He is a true professional in his field. It was my anniversary and on this day everyone in the whole hotel congratulated me and said only good and kind words. There was, of course, a surprise from the Hotel. Thank you very much for the gift!!!!!!!! Human and sincere communication is very important to us elderly people. Wonderful hotel, wonderful people!!!!Negatives
The food in the restaurant was very tasty, but when you are there for 21 days, you would like a little variety.Answer from Spa-Hotel Villa Smetana
Уважаемая г-жа Зубкова, Не представляете, как нам приятно читать Ваши слова! Огромное Вам спасибо за прекрасыный отзыв, кажется, что кроме того, что Вам у нас понравилось, Вы отлично отдохнули и удачно лечились. Что касается разнообразия еды, мы над этим работаем, только что поменяли меню и верим, что все изменения только к лучшему. Но на следующий раз – если будут у Вас другие пожелания, рады с Вами о них поговорим и сделаем максимум, что бы Вы от нас всегда уехали доволны 😊 Barbora Zemková zástupce ředitele Léčebný hotel Smetana Vyšehrad **** Krále Jiřího 7, 360 01 Karlovy Vary
Positives
We really liked the Smetana Vyshegrad Hotel. Very good service, snow-white bed linen, which is often changed, friendly, friendly waiters in the restaurant, responsive, sincere medical staff. Many thanks to all the staff. Special thanks to the receptionist - they will always help and advise you in any matter.Negatives
I wish all female massage therapists would watch the length of their nails :)Positives
As always we were very pleased! We will definitely come again!Negatives
It would be nice to return towels to the saunaPositives
The location of the spa hotel is great. There is a forest nearby. It is wonderful. The need to go to sources forces us to walk and move a lot. This is useful. The atmosphere in the hotel is wonderful. Vacationers are focused on the positive, and so are the staff, who try to be attentive to everyone.Negatives
Unfortunately, I noted for myself that the massage, instead of the prescribed 20 minutes, took 15, or even 12 minutes. It's a pity. Overall the massage was good. And in the restaurant there were fruits with mold (apricot and nectarine)Answer from Spa-Hotel Villa Smetana
Уважаемая г-жа Киселева, спасибо за Ваш отзыв! В нашем отеле массаж классический частичный делается 20 минут, в случае если клиент на массаж прийдёт позднее массажист может только по договору с клиентом массаж укоротчивать. И клиенты лучше принимают такой массаж, чем потерять процедуру вообще. Но это единственный вариант, когда такая массаж делается меньше, чем 20 минут, поэтому также у наших массажистов дигитальные часы, что бы как клиент, также массажист мог проверить время. Мне очень жаль, что Вы встретились с фруктами не большого качества, я уже официантам и поварам сказала, что бы за качеством фруктов больше следили, в так горячих днях к сожалению фрукты испорчены быстрее, чем обычно. Надеюсь, что Ваш отпуск таким испорчен не был и желаю Вам всего доброго! Barbora Zemková zástupce ředitele Léčebný hotel Smetana Vyšehrad **** Krále Jiřího 7, 360 01 Karlovy Vary