references
Alevtina Zhegoshkina
10.05.2016
Positives
I rested at the Smetana Vysehrad Sanatorium from April 28 to May 5, 2016. Very good sanatorium, pleasant staff, good food, the whole environment is conducive to relaxation and positive emotions. The location of the sanatorium is simply excellent, there is time to walk, it is very quiet and peaceful. This is the best hotel in its price category.
Дмитрий Федотов
10.05.2016
Positives
I had the most positive impressions from my stay at Smetana Vysehrad. Excellent location of the hotel, beautiful quiet place, near a park. Friendly staff, good room. We thank Sanatoriums for the reliable information posted on the site.
юрий громаковский
10.05.2016
Positives
The best thing is that there is an “obligation” to walk along different paths to drink at the springs. Another plus is that there are many options for excursion services.Negatives
There is only one negative thing - the increasing number of people wishing to go to the same hotel where we were recovering.
виктория смирнова
28.04.2016
Positives
I liked everything: the accommodation, the food, and the friendly staff. Treatment at the dispensary level. I would like more variety in food (still 4 stars).Negatives
There is clearly a shortage of massage therapists, because... in 2 weeks there were only 5 manual massage sessions, but I would like 10, and every day, not every other day. The place is good, quiet, close to nature, but far from the sources, this is especially felt in the mornings, when you need to drink water 45 minutes before meals, and have breakfast, and be in time for the procedure if it starts at 8 am.
ВЛАДИМИР СИДОРОВ
27.04.2016
Positives
The hotel itself impresses with its architecture. I liked the location too. The room is spacious, the view from the window is amazing. The staff is polite and responsive. I also liked the food. very tasty and varied.Negatives
My wife, instead of the paid 29 procedures, was given only 23, and I was given 27. We did not insist, because... They decided that the main treatment was long walks, springs and a good mood.
Lyubov Ilina
27.04.2016
Negatives
The doctor doesn't really want to be useful anymore. Apparently retirement age!
Olga Asfandiiarova
26.04.2016
Positives
Good treatment facilities and relaxation area (swimming pool, sauna, jacuzzi)Negatives
not very good service in the restaurant: sometimes you have to wait a long time until you are served, they serve the wrong dishes that you order, the waiters talk loudly to each other and laugh (not very pleasant, especially when you don’t know the language)
Jelena Timonina
24.04.2016
Positives
Everything is fine. Treatment procedures. Especially the injections. The staff works as it should. responsive. everything is professional. Next time I will definitely stay at this hotel. Only bathrobes are changed once per arrival. Not every day as written in the description.Negatives
I would like more choice of salads. Not just cucumber, tomatoes and lettuce. It's healthy food too.Answer from Spa-Hotel Villa Smetana
Уважаемая г-жа Тимонина, спасибо за Ваш комментарий и Ваш импульс – количество овощей мы увеличили – на 6-7 салатов и кроме того еще тушеные овощи. Например сегодня можно выбирать конкретно из этих салатов: капустный, из красной свеклы, морковка + ананас, смесь разных листовых салатов, помидорный, огурочный и салат из руколы и черри помидоров. Надеемся, что Вашим следующим отдыхом у нас будете совершенно довольны! Менеджер отеля Smetana Vyšehrad Barbora Zemková
Светлана Запорожченко
20.04.2016
Positives
I liked the sanatorium, cozy atmosphere, friendly and helpful staff, booked again for next year
Анна Ларина
10.04.2016
Positives
Special thanks to the site for reliable information and assistance in choosing a hotel with treatment, as well as for the price/quality ratio. I will definitely use the services of your site and have already recommended it to all my friends and acquaintances. The hotel has polite, competent, friendly staff. I would like to especially note the excellent work of the medical staff, in particular, Peter, who gives gas injections - he is a highly qualified specialist, a professional and a polite employee, massage therapist Peter, who was able to significantly improve the state of my health and the health of my husband in a few sessions, he is simply a massage therapist God. In the restaurant, food and service are organized at a good level. I would like to note the excellent work of the waiters Yan and Pavel, who are always friendly, smiling and in a good mood. The hotel is located in a convenient location, it’s a 10-minute walk to the springs, it didn’t bother us at all, on the contrary, it only had health benefits. If the opportunity arises, we will definitely come to this hotel.Negatives
Suggestions to the hotel restaurant: add boiled vegetables to the menu.
VERA OVCHAROVA
10.04.2016
Positives
Many thanks to all the hotel staff for the very friendly atmosphere, quality treatment and food. Also, special thanks to the transfer drivers for their excellent service. The place where the hotel is located captivates with its beauty. And many thanks to the creators of the site "Sanatoriums.com", thanks to which I easily found what I needed.
Eduard Antonenko
25.03.2016
Positives
The sanatorium is small, it is convenient to go to treatments and to the pool. Very good massage, injections. Nice sauna, spa. Located near a picturesque forest. Quiet, the birds are singing.
Natalia Bogdanova
24.03.2016
Positives
at the Smetana-Vyshgrad sanatorium, I liked everything. The main thing is service, the work of the hospital staff. Dr. Ladislav Polivka, Art. nurse, massage therapist Tomas, all professionals in their field. Polite, knowledgeable employees work at the reception. The cuisine is delicious, home-style, without flaws. It’s good that the pool and sauna are open until 22-00 and are always available. Thanks to everyone, we will come again. Bogdanov family. KALININGRAD.
IRINA DEMINA
23.03.2016
Positives
Good varied food, polite waiters and staff, both in the restaurant and in the cleaning of the rooms, which were cleaned daily. We had to change the room, but the one we stayed in was very good. Snow-white, crisp new bed linen, which was changed every 3 days, snow-white towels and robes were changed upon request. Availability of slippers. The presence of a free Wellness zone was very helpful; you could warm up there in three saunas - Finnish, Turkish and infrared, take a nap on the Kneipp path, stand under different showers and gurgle in the jacuzzi.Negatives
Upon arrival, it was a little unpleasant when they asked to look at other rooms (because in the one we were given, the floor creaked very much, and the beds were next to the front door), at the reception the lady in glasses said that there was not a single room available. When they referred to the correspondence with the director Mrs. Chekhova, free rooms suddenly appeared, choosing from four, they settled on the one that suited us. Why did we have to deceive? It was blowing from under the balcony door, but this is not a strong minus, since the radiators worked very well, it was not cold in the room.
елена гаврилюк
22.03.2016
Positives
the hotel is located in a picturesque location; cozy room; polite staff; excellent food and treatment
TAMARA SEMENOVA
22.03.2016
Positives
Very cozy resort with friendly staff! Treatment at a high professional level. We were pleased with the delicious home-cooked dinners and a sea of fruit. The location of the sanatorium is very convenient, the springs and the center are 5-10 minutes away at a regular pace. The advantage of the sanatorium is the presence of a swimming pool and sauna (we used it every evening). The rooms are spacious, cleaned every day, towels and bathrobes were changed as needed at our request. Near the sanatorium there is a gorgeous forest and a small pond with ducks. Many thanks to the site, I hope to use your services again! And of course, we will return more than once with your help to our beloved Smetana Vysehrad! I didn't want to leave.....Negatives
I didn’t see any shortcomings
YURY LOKTIONOV
21.03.2016
Positives
I liked everything very much: the location of the hotel; friendly, friendly staff; quality treatment, competent medical staff. staff; service and food in the restaurant.
GALINA BLEDNIKH
20.03.2016
Positives
This is the sixth time we have vacationed at the Smetana-Vyshegrad sanatorium. We always receive a friendly, caring attitude from the staff. We are pleased with the beautifully renovated medical department of the sanatorium: new baths for water treatments, wellness. Doctor V. Palivka is attentive to all wishes. The sanatorium has a cozy, one might say, homely atmosphere. If you need to go somewhere, the reception staff will always help with planning a route, transport schedule, etc. At the reception you can purchase tickets to the theatre, concert or excursion. Excellent food, just wish there was more variety at breakfast. The rooms we stayed in were spacious, with beautiful views from the windows. I would like to come back again and again. THANK YOU !!!
Liudmila Ablizina
18.03.2016
Positives
The work of the entire team of this sanatorium is simply above all praise! These are not forced smiles, but smiles from the heart and doing your job well and professionally! A homely environment that was conducive to a good rest! Our opinion is that the success of the hotel is largely due to the good work of the team! Amazing spa! The location is wonderful, everything is close, the first week we bought a pass for a week with free access to two cable cars, but due to the proximity to all the necessary attractions, we didn’t have to travel much by bus. Dear Sirs and Madams, don’t believe that it’s far from the source, except for those who have problems with their legs.Negatives
I can’t list my review in the “Negative” section; it’s more likely to write negatives, but where they don’t exist, even in 5-star hotels. Our room on the 4th floor in room 415 was perfect, a large room and a wonderful renovation in the bathroom, but unfortunately the parquet floor creaked terribly, and there simply weren’t enough sockets in the room. Regarding the kitchen, I would like to note that everything was not so rosy, the omelette for breakfast was something terrible, we had to go to the kitchen and offer our services in preparing the omelette, the quality improved the next day, porridge, alas, we couldn’t Eating oatmeal porridge, the view was repulsively unpleasant. Believe me, there is something to compare with, for example, in “Richmond” last year, where the porridge was delicious! They praise the baked goods, but I don’t agree with this, but we didn’t care because... there was no temptation to eat! In a strange way, lunch was different from dinner; lunch was much better! We were told that the chefs should be changed soon, we think that this is the right decision.
Феликс Станевский
16.03.2016
Negatives
The negativity does not apply to the sanatorium, but to some employees of the reputable company Sanatoriums.com. My request for a transfer from the resort to Prague airport, transmitted through Reception, was not answered for several hours. I didn't have much time left, so I bought a bus ticket. It was then that numerous calls followed, almost demanding that I use the transfer, refusing the already purchased bus ticket. One of those who called, introducing himself as an employee of Sanatoriums, allowed himself to talk to me in a rude, insulting tone. “Do you understand Russian?!” he told me, not paying attention to my arguments. I don’t know if there is an alternative to your company’s services in the Czech Republic. If I find it, then, of course, I will not resort to the help of Sanatoriums in the future. As for assistance in choosing a sanatorium, I am grateful to your employee working in Moscow.Answer from Spa-Hotel Villa Smetana
Здравствуйте уважаемый Феликс! Мы понимаем, что обратная поездка из спа отеля в аэропорт вызвала у вас негативные эмоции, которые Вы описали в своем отзыве. Но, вместе с тем, наш сотрудник, который курирует трансферы, пыталась дозвониться Вам в течение всего дня. Более того, сотрудник службы поддержки клиентов sanatoriums.com также звонил Вам в течение дня неоднократно и от Вас не было ответа. Я совершенно точно знаю (так как у нас имеются записи телефонных разговоров), что никто не пытался навязывать Вам трансфер. С уважением, Владислав Буря, служба поддержки sanatoriums.com
Сергей Попов
16.03.2016
Positives
Paradise for vacationers! Great place, friendly staff, administrator Dana is a professional in her field. Sensitive care from the medical staff. Good schedule for visiting procedures. Doctor Polivka Ladislav is a true specialist in his field, as a doctor I declare with authority. A restaurant for all the tastes of the most discerning gourmets. All that remains are wonderful memories and the main thing is that the shoulder joint (on the left) stopped hurting! Well done! Keep it up. With uv. Popov Sergey and Elena Semenova. Omsk cityNegatives
No and never will be!
Maria Kanidi
02.03.2016
Positives
I liked everything, no complaints. The treatment, the food, and the pool were just wonderful.
Nadezda Rogozhnikova
02.03.2016
Positives
In Karlovy Vary I like to stay in the area of Sadovaya - King George streets. The Smetana Vyshegrad hotel is located a bit high, but walking to the springs three times a day is absolutely not stressful, but a pleasure. The shortest path is 115 steps past Villa Renan, a little longer - 135 steps through the Royal Regent and the longest, without any steps, past the Church of Peter and Paul along King George and Sadovaya. This February was snowy and rainy at times, but this did not spoil the impressions. In case of bad weather, Reception kindly offers a white and green Smetanovsky umbrella. Everyone in the hotel is distinguished by their courtesy and friendliness - the waiters, the maids, and the medical staff, which creates conditions for a comfortable stay. I had a small, cozy room on the fifth floor, with a standard set of furniture, an LCD TV and fresh flowers on the table. From the windows you can see the Orthodox church, and when the window is open you can hear the ringing of bells. The hotel has good medical facilities and an excellent new Wellness center.Negatives
Hardly ever...
наталия Розанова
01.03.2016
Positives
From a European perspective, the service is very friendly. It is very convenient that there is a free swimming pool, free parking, I went by car. The location is great. I love beautiful architecture, so it was very nice to be in this building. The food is both tasty and dietary. After the first three days I immediately wanted to book another one for summer or autumn!Negatives
no air conditioning
Anna Folak
29.02.2016
Positives
I have been vacationing in this sanatorium for many years. It was wonderful, but after the reconstruction it is now just a fairy tale.Negatives
Be prepared to climb. If you go down the steps, you can walk to the springs in 5 minutes. But if you want to take a walk, you can choose another road along the street, it will take about 15 minutes at a slow pace.
Ярослав Процик
27.02.2016
Positives
The food is excellent, a wide variety of dishes, both meat, fish and vegetables. Fruits, various pastries, juices, tea, etc. 3 times a day.
Elena Semidochnaia
26.02.2016
Positives
Very comfortable. Very good treatment for the price.Negatives
no cons
Yusuf Gafurzyanov
26.02.2016
Positives
The impressions from the sanatorium are the best! I liked the treatment, it was excellent. What I liked the most were the baths. The treatment center is clean and fast everywhere. Everything is debugged. There weren't many people, there were no queues anywhereNegatives
The only thing I would like is a diet menu, more vegetarian dishes, because the food is like in an expensive restaurant!
Анастасия Тюрина
25.02.2016