references
Андрей Бледных
18.03.2017
Positives
This is not the first time we have vacationed in Smetana-Vysehrad. We appreciate high-quality treatment and the friendliness of the staff. Every visit we find positive changes. Breakfast has become much better: the range has expanded. Additional baths have appeared in the balneo. Special thanks to the head physician L. Palivka, Art. nurse Irena, Peter (reflexive massage), reception staff Dana and Michaela for their responsiveness and competence. We are satisfied with everything: the organization of treatment (you wait no more than 5 minutes for the procedure, the break between procedures allows you to relax), the quality and variety of food, excellent cleaning and comfort in the room, the ability to solve any problem at the reception (book tickets to the theater, on an excursion, find out schedule of trains, buses, etc.). In general, only gratitude and pleasant memories with hope for the next meeting.Negatives
I would like to ask the administration of the sanatorium to reconsider the organization of work of the wonderful SPA complex, the appearance of which cannot but rejoice. BUT, maybe it’s worth making it paid again, as it once was, and limiting the number of visitors to 6 people? The size of the spa is in no way designed for the presence of 10-15 people. It’s probably worth warning visitors that swimsuits are required; situations can be quite awkward.
Answer from Spa-Hotel Villa Smetana
Уважаемяй г-н Бледных, спасибо за Ваш прекрасный отзыв! Нас очень радует, что у нас такой любезный постоянный гость! Тоже приятно читать, что Вы заметили все изменения, которые стремимся делать, чтобы нашим клиентам нравилось больше и больше. К организации работы спа комплекса я бы хотела сказать, что всех клиентов при приезде просим, чтобы записывались на конкретное время в спа комплекс и бассейн. Так как мы всегда можем записать ограниченное количество человек (примерно 6) и хотим, чтобы все были довольны. Но, к сожалению, все-таки есть у нас клиенты, которые эту просьбу не соблюдают. Очень надеюсь, что Вам это не испортило отпуск и ждем Вашего следующего посещения! Всего Вам самого доброго! Заместитель директора отеля Smetana Vysehrad Barbora Zemkova.
Anatolii Davydenko
18.03.2017
Positives
Adequate response from staff. There is everything you need for quick rehabilitation and relaxation.Negatives
My kitchen rating is 9 out of 10. That is, in ten days I had nine no problems with the kitchen. For a sanatorium, if it claims to be something, even serving something inedible once is too much. It's ok for a hotel.Answer from Spa-Hotel Villa Smetana
Уважаемый г-н Давыденко, спасибо за Ваш отзыв, мы очень рады, что Вам у нас понравилось! В течении Вашего следующего проживания будем признательны за Ваши пожелания к питанию, изменения конечно всегда возможны. Желаю Вам всего доброго и до встречи! Заместитель директора отеля Smetana Vysehrad Barbora Zemkova.
Natalia Reising
12.03.2017
Positives
I was treated at the Smetana Vysehrad hotel 2 times and I think everything was great, treatment, food, accommodation, staff work. The location of the sanatorium is magnificent and the architecture of the buildings is very fabulous. Thanks a lot!! 👍💕🌹
Irina Boyakova
10.03.2017
Positives
Excellent value for money. The hotel is located relatively close to the spring (15 min walk), in a quiet location, next to a forested area and an Orthodox church. The quality of treatment is excellent. Food for a solid four. I would especially like to respond to the friendliness and professionalism of the staff of the treatment area, the administrator Michaela, and the restaurant worker Aneshka. We are very grateful to them! We were a group of 5 people and occupied 4 rooms.Negatives
Room 105 smells like sewer, very dirty in the bathroom.Answer from Spa-Hotel Villa Smetana
Уважаемая г-жа Боякова, большое Вам спасибо за прекрасный отзыв, нас очень радует, что Вам у нас понравилось! Спасибо тоже за Ваше предупреждение, которое касается канализации, мы приняли меры, чтобы такое больше не повторилось. Желаю Вам крепкого здоровья и всего самого лучшего! Заместитель директора отеля Smetana Vysehrad Barbora Zemkova.
Владимир Клименко
05.03.2017
Positives
We are very pleased with our holiday in Karlovy Vary and the Smetana Vysehrad hotel. Wonderful room, friendly staff, pleasant treatment procedures, delicious and varied food. The location of the hotel is a 15-minute walk from the springs. We plan to stay at the same hotel on our next trip.
Ecaterina Procopciuc
04.03.2017
Positives
We stayed at the hotel for 2 weeks, which went by very quickly. The quality of service is at the highest level. The hotel is cozy and tastefully decorated. The staff is friendly. The medical base is good. Procedures are selected individually. The medical staff is competent. In the sanatorium there is a certain allo-rhythm of action that allows you to combine treatment and relaxation. The location of the hotel allows you to enjoy a beautiful panorama of the city and nature. The hotel's spa area is cozy and well equipped. And daily walks to the springs were an excellent addition to the motor regime. We will be happy to come again. Good luck to the management and all the staff of the Smetana Vyshegrad sanatorium!
Vera Mashkova
03.03.2017
Positives
The quality of treatment, accommodation, food and staff work is excellent. The food is plentiful. The location of the spa hotel is a little far from the springs, but it is good for those who like to walk a lot.Negatives
The impression was a little spoiled by paying for a product from the minibar, although I didn’t use anything from it and showed the product to the reception.
Светлана Евтеева
28.02.2017
Positives
The wonderful, fabulous city immediately made an impression. Stunning panoramas, forest, air - everything was amazing. The Smetana Vysehrad hotel is located far from the springs, which made it possible to take walks to the Colonade 3 times a day, which I don’t regret at all. The hotel staff is helpful and polite. Although we arrived late, we were still fed dinner and quickly checked into our room. I was pleased that during the medical examination, recommendations for attending procedures were immediately issued. A good set of procedures. The hotel restaurant is small, but the dishes were varied (according to the made-to-order menu). I rate my stay at the hotel as very good.Negatives
The furniture in the rooms is very old. In the restaurant, the buffet was filling slowly, so many visitors left without waiting for appetizers or fruit. There were long breaks in the schedule of procedures of 1-1.5 hours, which delayed the entire visit. Carbon dioxide baths sometimes took place in cooled water.Answer from Spa-Hotel Villa Smetana
Уважаемая г-жа Евтеева, спасибо за Ваш отзыв, мы рады, что Вам у нас понравилось. К Вашим высказанным замечаниям отмечу, что мебель в номерах будем постепенно менять, чтобы нашим клиентам было комфортнее. В ресторане мы усилили команду официантов, чтобы готовили блюда быстрее. К Вашим комментария по процедурам - между некоторыми лечебными процедурами нужно делать перерывы, чтобы не было большой нагрузки на организм. Углекислый газ охлаждает воду – эта лечебная процедура должна проводиться в теплой воде, так как если делать воду горячее, углекислый газ будет испаряться и лечебного эффекта не будет. Заместитель директора отеля Smetana Vysehrad Barbora Zemkova.
Irma Murenko
26.02.2017
Positives
This is my first time vacationing in this hotel. Everything is great, I want to come again.Negatives
No wall clock.
Olga Pravik
26.02.2017
Positives
We liked it very much, we will definitely come again.Negatives
The disadvantage is the lack of wall clocks in the rooms.
Tatiana Tikhomirova
26.02.2017
Positives
Mostly everything was fine. Accurate work of medical staff when performing procedures. Good room cleaning. The hotel is very quiet and cozy.Negatives
Breakfast is monotonous, omelettes, cold sausages, overcooked bacon.
Юрий громаковский
15.02.2017
Positives
the site itself is really good. I chose a hotel only with the condition that I would walk more and the site helped with this. I would like the site to give discounts to regular customers as they book (for example, the third, fifth, and further times) and thus attract a larger number of customers to itself.Negatives
from the negatives - I would like to be able to rent bicycles for an additional fee, even though I am over 65 years old
Кристина Лукаревская
13.02.2017
Positives
My husband and I stayed with you for one week, on average it was very good! The staff is friendly, the food is ok. There is FREE parking for guests! It is very comfortable! Thank you personally for the vacation "Sanatoriums" and the Hotel too!Negatives
The furniture in the room is old and the floors squeak a lot! But upon our first visit to the Spa Center, we immediately forgot about it😀
Елена Бандысик
12.02.2017
Positives
We liked everything very much, we will definitely come again!!!
Olga Nikkar
12.02.2017
Positives
Thank you everyone for the treatment and rest! First time at the sanatorium, we were satisfied. The hotel's amazing atmosphere, the location and decor creates a special mood. The staff speaks Russian, which makes it very easy to explain your wishes. Had a good time! I was especially impressed by the spa complex; it was nice and cozy to spend time there. The rooms are clean, the showers have been renovated.Negatives
The food did not live up to expectations, the dishes were often over-salted or burnt, and for breakfast everything was cold before it started. The staff should be more polite and attentive to the wishes of vacationers, although this is generally characteristic of the entire service sector in the Czech Republic: rudeness and often even rage when asked any question.
Alesia Trabskaia
12.02.2017
Positives
Everything is great! Both treatment and nutrition. The convenient location allows for good walking. Wonderful resort Karlovy Vary. Very beautiful and interesting. Starting March 1, your wife’s mother and her friend will come to you. We hope they like you too. Thank you very much!
NINA ELISEEVA
11.02.2017
Positives
Just being in the Czech Republic is already a huge plus, especially in Karlovy Vary, it’s a fabulous place and the people are amazing. The treatment is universal, as everywhere else, everything is often neat, thank you all so much. I was pleasantly surprised by the food, especially the dinner - such an interesting semi-buffet, the chef is 5, although the porridge is, of course, very thick, I would like it to be a little milkier and thinner. The room is clean and spacious, towels, bathrobes and bedding were changed. The hotel is located close to the bus stations, this is very good but to the sources It’s hard to walk far, especially back up the mountain, but three times a day we went out clearly, in principle it’s quite accessible.Negatives
Of the minuses, the floor in the room is very strong and the second remark is that the path and steps to the hotel are not cleaned at all, after all, it was a frosty and snowy winter, although no one cleans the sidewalks and in some places there is solid ice.
Елена Субботина
09.02.2017
Positives
The room was wonderful, with an excellent view from the window of Karlovy Vary. The room is spacious with high ceilings, the wooden furniture is not new, but gives the feeling of the atmosphere of a hotel with history. There is a regulator on the battery, it heats well, this is important in winter - the room was very warm and comfortable. We were pleased with the wooden windows of the old type; there was no draft from the window, and at the same time they could be easily opened for ventilation. The plumbing is good. Consumables were replenished in a timely manner. The towels were changed and the bed sheets were also changed within a week. Very good sound insulation. I didn’t hear my neighbors at all; sometimes, if there was noise in the hallway (for example, cleaning), I simply covered the second door. There are several Russian channels on TV, I liked that not only news, but also STS. WiFi worked very well. The food is bland and somewhat monotonous, but as a dietary food it’s ok. The variety of baked goods was especially lacking. The same few options for buns every day. But this didn’t stop me from gaining a little weight in a week, so maybe it’s for the better)))). It would have been better to limit ourselves to half board. It’s convenient that you have very long periods of time to eat, so you can adjust your treatment and drinking regimen. The pool is small and noticeably chlorinated, but it’s convenient that you can choose a time and swim alone. The water is warm, more for relaxation than for intense sports. Not all saunas worked there, but it was enough for me: Russian, hammam, jacuzzi. In Kneipp baths, the water temperature is not contrasting enough, in my opinion, and large pebbles are not comfortable, I would change smaller pebbles, but, of course, tastes may be different here. It’s convenient that there is a recording system, you can choose a time when there are fewer people and warm up without crowding. I always went at 6 pm - after a walk and before dinner, there was almost no one at that time. The entire hotel has a democratic style of service: friendly, but without the gloss and beaming smiles of the staff. This style is the most comfortable for me. All problems and requests were resolved without problems. Very nice receptionists. A lot has been written about the location of the hotel, you need to take this into account when choosing. For me, the advantage was the proximity to forest hiking trails, which you can walk in winter (many of them are well trodden or cleared), as well as close to the bus station (15 minutes of quiet walking in a straight line). That is, if you don’t have heavy luggage, you can do without transfers and get from the airport for little money on a comfortable bus with a monitor, Internet, etc. In general, I really liked the hotel for relaxation, and I want to come back again.Negatives
I didn't understand the treatment. True, I’m not a spa specialist and the treatment lasted only 5 days, but I didn’t feel any effect at all. The procedures are more restful and relaxing. In principle, I had only two complaints: pain in the lower back and swelling in the legs, but the degree of both did not weaken. The main procedures were pearl baths and magnetotherapy - there was no therapeutic effect, however, the bath was pleasant, but again with plain water, so you might as well just go to the jacuzzi. I'll know for the future. Massage and injections in pairs. After the injections, my back feels like it has painful bruises, after which the massage is very painful. Massage, injections, lymphatic drainage were only two procedures each, so there is no need to talk about the effect. It is probably necessary to focus more clearly on complaints and ask for correction of the prescribed procedures if they are not suitable. I liked the fairly informative blood test; one more time would not hurt. For those who find it difficult to walk a lot, I would like to point out that in winter not all stairs are cleaned and, accordingly, there are slightly fewer routes to the springs. And it is more difficult to walk on snow that is either melting or freezing, that is, the time of “watering” increases. February is the low season and not everything in the city is open, for example the geyser colonnade, funicular and observation tower were closed. If any important points need to be clarified before booking.
Anna Levintovskaya
07.02.2017
Positives
This was my second time staying at this sanatorium. There have been significant changes since last time. There is a swimming pool and wellness area. The room has new plumbing and a wonderful orthopedic mattress. The procedures are carried out with high quality. The hotel is warm and cozy. The staff is responsive.Negatives
My room (512) did not have a closet with shelves. There were 3 sections and all with hangers.
Karlen Aivazyan
06.02.2017
Positives
Procedures and personnelNegatives
In almost all rooms of the old building the floor creaks. Very loud. Especially at night. Despite its attractive location and good, helpful staff, the hotel itself does not deserve 4 stars.
Kozhukhov Dmitrii
05.02.2017
Positives
We only stayed at this wonderful SPA hotel for a week. In January we received excellent value for money. Many thanks to the reception staff for the magnificent room; instead of the double booked, we were given a two-room suite. Thanks to the doctor and all the medical staff. to the staff for their care and treatment, it was a pleasure to do all the procedures. Also thanks for the excellent cuisine to the cook and restaurant staff for their polite and conscientious service. We spent a wonderful week surrounded by caring and positive people! The room was cleaned by responsible maids, deliciously fed, treated with care, what else is needed for a great mood and relaxation after a long polar night? (We are from Murmansk)) I really liked the presence of a swimming pool and saunas.
людмила анисимова
03.02.2017
Positives
a calm hotel where you can comfortably spend time, relax, and take a wellness course.
Alexander Koptin
01.02.2017
Positives
We've been to Karlovy Vary 4 times. This is the 3rd time we have booked through the website www.sanatoriums.com. A very practical and review site. Good prices and fast booking. According to the formula: “price-quality”, the Smetana Vysehrad spa hotel, in our opinion, is one of the most worthy ones today. Bright and spacious rooms with high-quality daily cleaning. Sufficient and varied food. Standard procedures, but at a good level. Skillful and friendly staff. Special thanks to: Mrs. Michaela (reception), Mrs. Magda (parafango), Mrs. Peter (massage), Mrs. Sarah (restaurant) A large free swimming pool with counter-flow water and a sauna with convenient opening hours, as well as free parking - increase the comfort of your stay at the hotel .Negatives
- Distance from sources is at least 900 meters. In winter, walking on snow-covered and icy sidewalks is not a very pleasant experience. Especially back downhill. - Poor soundproofing of the rooms (perhaps this was only in our apartment); the neighbors' conversations in low voices were clearly audible. They probably heard us just as clearly. - The hotel is not well insulated. The transition between one of the residential and medical spa buildings has absolutely no heating. It’s very unpleasant to walk on it when it’s -12 outside and the passage in the full sense of the word is like being in a refrigerator. Especially in a robe and slippers, hot after a sauna-pool or procedure. - Planning of procedures should be more rational. On some days there were large time gaps between procedures. The first procedure is at 08:00-8:30, the next at 13:00. in my opinion this is not very convenient. -Acupuncture is not performed at the hotel, although it is still included in the hotel description on the website sanatoriums.com.Answer from Spa-Hotel Villa Smetana
Уважаемый господин Коптин, спасибо за Ваш отзыв. Мы рады, что Вам в отеле понравилось, и что Вы были довольны работой нашего персонала. Наши гости ещё никогда не жаловались, что у нас плохая звукоизоляция номеров, но наши корпуса действительно старые, им больше чем 100 лет. Проход между корпусами без отопления, к сожалению, в этом году в Чехии особенно холодно. Акупунктуру в отеле мы не делаем, на сайте только информация, что делаем газовые уколы (пневмопунктура). С уважением, директор отеля Ева Чехова
Naizabek Baisunov
31.01.2017
Positives
Treatment of the gastrointestinal tract with water in Karlovy Vary is very useful for all those in need. I have experienced this first hand over the past two years. The first time I booked through your website and visited the Krivan sanatorium was in 2015. This year I was at the Smetana Vysehrad spa hotel from January 10 to 27. I can only express the most favorable impressions from my stay in these sanatoriums. I would also like to note that your website provides very good services for choosing and booking treatment and vacation spots around the world. Thank you very much!Negatives
I didn’t notice any negativity from the resort. We can only complain about the weather, which was not entirely favorable this year during our stay in Karlovy Vary
Mikhail Martynov
31.01.2017
Positives
Excellent location of the hotel, near the forest, clean air, silence. The room was warm and quiet. I really liked the doctor, the appointment and examination were not formal. The procedures and recommendations are adequate. The staff of the balneo department are very attentive and friendly. The procedures took place without any complications. The food is good, close to diet food. Great job by the waiters. I am very pleased with my stay in Smetana-Vysehrad. Special thanks to Sanatoriums. The transfer is beyond praise.
Юрий Щенев
28.01.2017
Positives
The impression is very good, friendly staff, good rooms, procedures, parking, the cuisine is not very varied, it’s a 1 km walk to a watering hole. What is good for health. During the week of my stay in January, my health improved significantly. Next time I'll go there too.
Tatiana Carajeleascov
24.01.2017
Positives
Great stay! Completely positive from the holiday! Nice cozy atmosphere in this hotel! Well coordinated. friendly team! You feel it as soon as you cross the threshold of the hotel! Great doctor and all the staff! Excellent cuisine. Bravo chefs and waiters! Well done! Success and prosperity to the Smetana Vyšehrad hotel!!! We bring you our gratitude!!!
Alexander Schneider
20.01.2017