references
Negatives
For a month now I have been asking the sanatorium to provide me with an invoice for the procedure in euros for my health company, but nothing has been helpful. When I was at the sanatorium, I didn’t know that a separate bill was needed, but now there’s nothing I can get from them. They have already called and written many times, but they only promise and do not deliver. It's a pity!
Answer from Spa-Hotel Villa Smetana
Thank you for rating your stay. We will issue a certificate for the insurance company for a fee of 8 euros; unfortunately, we cannot issue a certificate without payment. Veronika Drdova FOM
Positives
The staff is very, very nice. The rooms are large and clean! The coffee from the machine at breakfast is great and delicious. There are different types to choose from!Negatives
Breakfast: Scrambled eggs are thin and watery. Pool uncomfortable. Cold. Sauna with clothes on, terrible! Parking 15 euros, much too expensive. Location up on the mountain is nice, but long and tiring to the center.Answer from Spa-Hotel Villa Smetana
Thank you for evaluating your stay and also for your comments. Veronika Drdová FOM
Positives
I liked everything very much. The architecture of the hotel buildings is amazingly beautiful. Three steps away is the Russian Orthodox Church.. Polite staff. Every day there are a lot of delicious salads and pastries. A room with a comfortable bed and soft linens. Thank you - I rested my body and soul!Negatives
I got an appointment with the doctor the next day, I would like it on the next day of my stay. On the day of the appointment with the doctor, I had to wait 30 minutes. The doctor did not have time to meet the allotted time. Therefore, a queue formed. I also felt pressure on the honey. staff, especially the head nurse, who had to answer all counter questions and change unwanted procedures. A pearl bath is just a beautiful name, it’s just a Jacuzzi bathtub. There was no cult program. This is really lacking in the evenings. I would like, for example, an evening of dance or music.Answer from Spa-Hotel Villa Smetana
Thank you very much for rating your stay. Veronika Drdová FOM
Positives
A very nice hotel. Great food. There is plenty of choice every day and always something different. The staff are always nice and friendly. The rooms are clean. A really nice spa area. We were really satisfied. Unfortunately we were only there for ten days. But we will definitely come back.Answer from Spa-Hotel Villa Smetana
Thank you for your review. We look forward to your next stay. Veronika Drdová FOM
Positives
Friendly and always helpful staff and very tasty prepared dishes!Answer from Spa-Hotel Villa Smetana
Thank you very much for your wonderful review of your stay at the hotel. We are very glad that you enjoyed your stay with us. Veronika Drdova, Villa Smetana
Positives
Thank you very much for a great vacation..!!Everything was great!Answer from Spa-Hotel Villa Smetana
Thank you very much for your wonderful review of your stay at the hotel. We are very glad that you enjoyed your stay with us. Veronika Drdova, Villa Smetana
Positives
GreatAnswer from Spa-Hotel Villa Smetana
Thank you very much for your wonderful review of your stay at the hotel. We are very glad that you enjoyed your stay with us. Veronika Drdova, Villa Smetana
Positives
Very good. I would happily recommend the hotel!Negatives
A grab bar in the bathtub/shower for getting in and out would be desirableAnswer from Spa-Hotel Villa Smetana
Thank you for evaluating your stay and also for your comments. Veronika Drdová FOM
Negatives
I bought a voucher for my parents for my birthday, because I heard a lot of good reviews about the sanatorium... but I was not satisfied for several reasons: the first is that my parents came up several times to sign up for a trip to Prague, which was included in the price of the voucher, they were told well and well They didn’t write down the kitse result and said that there were no places, it was too late... They said that there is only room for a paid trip and not for the one that is included in the price of the trip... secondly, they checked in on Monday, the doctor was able to examine them only on Wednesday (although I was told that there is a doctor every day) and they had to take all their procedures from Wednesday to Friday, that is, three days in advance because Saturday and Sunday are nothing doesn’t work... I really didn’t like these two points...Answer from Spa-Hotel Villa Smetana
Thank you for your feedback and for your comments. Regarding treatment - treatments work even on weekends, if clients have an appointment with a doctor the next day after arrival due to a large number of visitors, they will receive the planned treatments upon arrival at the hotel. The excursion to Prague is organized by Sanatoriums.com.. Veronika Drdová FOM
Positives
all is wellAnswer from Spa-Hotel Villa Smetana
Thank you for your review. We look forward to your next stay. Veronika Drdová FOM
Positives
Overall it wasn't badNegatives
The treatments should be better distributed in time! Especially for massages... definitely in the morning before eating!!! They should provide better information about using the pool... I wanted to swim a bit and then the water gymnastics group came so I had to leave! That wasn't so nice! It's much too far for the drinking cureAnswer from Spa-Hotel Villa Smetana
Thank you for evaluating your stay and also for your comments. Veronika Drdová FOM
Positives
We rested in the sanatorium in mid-September 2023. I have nothing to compare with, but I really liked the sanatorium. Clean, tasty and the care of all the workers is at a high level. I would especially like to highlight the efforts and care of the head nurse Idka and sisters Suzana and Irena.Negatives
No.Answer from Spa-Hotel Villa Smetana
Thank you very much for your wonderful review of your stay at the hotel. We are very glad that you enjoyed your stay with us. Veronika Drdova, Villa Smetana
Positives
We were very pleased with the treatment, food, and the hotel itself. The first time we booked a hotel without prepayment, we thought that there would be some unpleasant moments when checking in, which we were very worried about. But to our surprise, everything was clear, we checked in immediately, the cost of the hotel remained the same as when booking as part of the promotion. The only thing I would like to lower the rating for is the transfer. Why is there such discrimination - transfer from the airport to the hotel is free, but from the railway station there is a fee?Negatives
transfer from Prague railway station (paid) to the hotelAnswer from Spa-Hotel Villa Smetana
Thank you very much for rating your stay and thank you for your comments. Transfer to the hotel is organized by Sanatoriums. Veronika Drdova FOM
Positives
Excellent and different food every day, rooms are cleaned every day. The staff speaks Russian. Magnificent sauna and jacuzzi.Negatives
It’s hard to go to the colonnade for medicinal water, but not everyone is prescribed itAnswer from Spa-Hotel Villa Smetana
Thank you very much for your wonderful review of your stay at the hotel. We are very glad that you enjoyed your stay with us. Veronika Drdova, Villa Smetana
Positives
Everything is great. The staff is very polite and friendly. The hotel is clean. Food at a high level.Negatives
One drawback is the distance from the sources and the center. Both the road from the mountain and up the mountain. It is very difficult for the elderly. BUT This is not the fault of the hotel and staff. The city could use a normal pedestrian path. It exists, but you can only walk through it with mountaineering skills. Once again, THIS does not apply to the Hotel and STAFF. Many thanks to themAnswer from Spa-Hotel Villa Smetana
Thank you for your feedback about your stay. Veronika Drdova FOM
Positives
The comfort and care are great, I can recommend the stay; the service is courteous, the treatments are well organized and the therapists are courteous. Anytime again. S. HornAnswer from Spa-Hotel Villa Smetana
Thank you for your review, we look forward to your next stay. Veronika Drdová FOM
Positives
A small cozy hotel on the border with the forest. Friendly staff. There is a desire to visit there again.Answer from Spa-Hotel Villa Smetana
Thank you very much for your review of your stay at Villa Smetana. We are very glad that you enjoyed your stay, Veronika Drdová, Villa Smetana
Positives
The hotel, the staff are all excellent, super. I especially liked the doctor, a very correct and competent examination.Negatives
No.Answer from Spa-Hotel Villa Smetana
Thank you very much for your wonderful review of your stay at the hotel. We are very glad that you enjoyed your stay with us. Veronika Drdova, Villa Smetana
Positives
It was a very pleasant, comfortable stay.Answer from Spa-Hotel Villa Smetana
Thank you for reviewing your stay. Veronika Drdová FOM
Positives
The staff is who made this a better than average experience. Pavel, at the front desk, so kind, friendly and helpful and Jan, a waiter, always with a friendly Hello and a Czech lesson.Negatives
I just wish I spoke Czech. The occasional misunderstanding with treatments wouldn't have happened.Answer from Spa-Hotel Villa Smetana
Thank you for the feedback, we are happy that you enjoyed your stay. we also apologize for any misunderstandings. Veronika Drdová FOM
Positives
Everything is greatNegatives
NoAnswer from Spa-Hotel Villa Smetana
Thank you very much for your wonderful review of your stay at the hotel. We are very glad that you enjoyed your stay with us. Veronika Drdova, Villa Smetana
Positives
Everything we wished for in advance was fulfilled. Tasty, varied food with starters and desserts. Clearing the used plates couldn't have been quicker. The spa treatments, according to the instructions of the family doctor, were carried out by friendly, expert staff.Negatives
There were no compartments in the spacious wardrobe for storing the contents of the suitcase.Answer from Spa-Hotel Villa Smetana
Thank you for rating your stay and also for your comments. We look forward to your next stay. Veronika Drdová FOM
Positives
really pleasant place, helpful staff, excellent services, the hotel would definitely increase the number of customers if the massages in the package were full-body, lymphatic massages were manual, I prefer fewer procedures and longer full-body procedures. Staff very experienced, pleasantNegatives
noneAnswer from Spa-Hotel Villa Smetana
Thank you very much for the evaluation of your stay, we are glad that you enjoyed your stay with us. Thank you also for your comments, which we will take to heart and deal with. Veronika Drdová FOM
Positives
Super Personal. seer freudliche bedinung.Answer from Spa-Hotel Villa Smetana
Vielen Dank für die Bewertung Ihres Aufenthalts. Veronika Drdová FOM
Positives
The buffet was top notch! There was even a rabbit on the menu👍 They fixed my back and it really doesn’t bother me anymore. Everyone is very friendly, especially to children. The cleanliness is perfect.Negatives
I can't find it 😊Answer from Spa-Hotel Villa Smetana
Thank you very much for your wonderful review of your stay at the hotel. We are very glad that you enjoyed your stay with us. Veronika Drdova, Villa Smetana
Positives
We were very satisfied all round. Very friendly staff, good food and I really liked the treatments, a little away from the hustle and bustle, but everything is easy to reach on foot. We will be back, 7 days were much too short.Answer from Spa-Hotel Villa Smetana
Thank you for the wonderful review of your stay. Veronika Drdová FOM
Positives
The staff is very friendly and helpful. They speak several languages, and the visitors come from all over the world, which makes it also a socially attractive place. The rooms are very clean, the bathroom is well equipped and very nice, with sparkles in the stone tiles. As far as the treatment is considered, 9 days is probably not enough to really feel the results, but it is all done very professionally: medical intake with a doctor, professional staff and modern equipment. The location is great, a bit outside with the woods right behind the hotel, private parking lot (not free though). It'is only 10 minutes walk to the spa area, but it's steep (approx. 65 m elevation).Negatives
No negative point to mentionAnswer from Spa-Hotel Villa Smetana
Thank you for the feedback, we are happy that you enjoyed your stay in Villa Smetana. Veronika Drdová FOM
Positives
We have only positives, we are very happy with everything, next year we will definitely come again to the same hotel. Very nice and friendly staff.Answer from Spa-Hotel Villa Smetana
Thank you very much for rating your stay. Veronika Drdova FOM
Positives
The staff is very attentive, especially a big thank you to the doctor, my husband had an unpleasant incident, she helped immediately, a big thank you to all the medical staff, all the workers are very friendly, I recommend it to anyone who wants to relax in silence, we recommend itNegatives
One minus is if it’s hot there are no air conditioners in the roomsAnswer from Spa-Hotel Villa Smetana
Thank you for your review of your stay and your comments, which we will take into account. Veronika Drdova FOM
Positives
Sanatorium treatment was not our goal, but the week of “pleasant and useful” was 100% worth it. From the spacious Smetana apartment with a beautiful interior, we admired the landscape of the city and the domes of the Peter and Paul Cathedral. Wellness and the pool are small in size, but we got the impression that it was just the two of us. Special thanks for the heated towel rails in the bathroom! Organization of treatment, meals, reception work - everything is very professional and kind! We thank the entire team for our wonderful vacation in our beloved Karlovy Vary!Negatives
Unfortunately, Daria (restaurant) does not correspond to a service worker. We pay for our vacation, and not for dissatisfied grimaces and boorish attitude! There was a lot of dog hair on the carpet in the room, which remained after subsequent cleanings.Answer from Spa-Hotel Villa Smetana
Thank you very much for rating your stay and thank you for your comments. Veronika Drdova FOM