Reviews about Grandhotel Ambassador Národní Dům 4* (Karlovy Vary, Czech Republic) for 2023 - 2024 – Hotel rating and expert opinion

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Grandhotel Ambassador

T.G.Masaryka 1088/24, 36001 Karlovy Vary
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Exceptional Reviews: 964
9.3
10
overall rating
9.5
10
treatment rating

references

Anatolii Pavlenko
30.10.2023

Positives

All liked it! I would especially like to mention Dr. Natalia, who was very helpful in the treatment and psychological support of my husband!
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Helga Friedrich
29.10.2023

Positives

Very friendly staff, hotel is nice and clean. Very cheap
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Ulrich Friedrich
29.10.2023

Positives

Nice place, many shops nearby. For me, 1400 meters to the springs is not far, so I’ll count that as a plus. The hotel is nice. Dietary feeding. The staff is responsive. Comfortable beds, slept great (I don’t understand so much negativity about the pillows, they suited me)

Negatives

The staff is sometimes overworked and does not immediately listen to us. The hood works strangely, room 220 sometimes smelled of smoke at night. The restaurant is a bit cramped and there are few drinks. Why not offer juices during lunch/dinner?
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Keith Marshall
28.10.2023

Positives

Hotel in great location, nice rooms, staff very professional and friendly, good wellness facilities.

Negatives

Hotel could do with slightly updating but it’s a minor point.
Elene Nikitjuk
24.10.2023

Positives

We liked the hotel very much. We will be back definitely.

Negatives

The food was varied, tasted very good but the only negative point was that it was lukewarm. Warming containers were probably at the lowest temperature.
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Andreas Litau
22.10.2023

Positives

The procedures were all good The massage therapist, one only stroked, no effect, the other two did a good massage and the man also did a good massage Gas injections, one with blond hair did not inject much, only the necessary ones, the other two pierced well Food - buffet, there is a choice, well prepared

Negatives

At check-in, an elderly man with a dissatisfied face did not explain anything, we arrived and asked about lunch, he pointed his finger that until half 2, but in general until two, although we have full board, we were not fed. He did not say where and when to make terms for doctor and procedures. Swimming pool - cold water Room - for three of course small, we have a 2 year old child, the crib was at the feet, there is no place to walk and play
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Irina Domnikova
20.10.2023

Positives

All liked it

Negatives

the pillows were not comfortable
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Yelena Pantus
17.10.2023

Positives

This was my second time in this hotel. The medical staff is very friendly. They do their job very well. Also, the girls who clean the rooms do their job conscientiously.

Negatives

Upon arrival, there was indifference at the reception desk. The first time we were at this hotel, we were offered excursions. This time there was nothing like this, either these services are no longer available, or the workers are not interested in it. The food became much worse than the first time. Maybe the chef is different. It’s too bad that the saunas and swimming pool are only open until 20:00. I think next time I will look for another place to stay
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Valentina Wiebe
13.10.2023

Positives

I can only recommend!!! You will be satisfied!
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Johannes Herzog
08.10.2023

Negatives

Unfortunately it was not possible to book a package of spa treatments on site.
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Alexander Sabolotnikow
08.10.2023

Negatives

Not suitable for smart people
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Guļnara Hasanšina
29.09.2023

Positives

Most of the medical staff did their work very efficiently, conscientiously and professionally. Excellent cuisine and choice of dishes. The products were prepared very well. Eating regularly and nutritiously, following a drinking course, I lost 3 kg in 11 days.

Negatives

Half of my stay there were problems with the heated towel rail. Some of the health workers were irresponsible in their work. Perhaps it was due to fatigue and heavy workload.
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Walentina Gerber
26.09.2023

Positives

We liked it very much. Thanks for the good performance.
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Michael Zhuk
18.09.2023

Positives

My wife and I are very pleased that we chose the Ambassador sanatorium. We simply received a wonderful relaxation and treatment. Liked everything. The service staff is very attentive. The food is varied and tasty, the procedures are timely. Even the weather pleased us with rain, after our 45 degrees,

Negatives

NO cons.
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RADA DIDZUS
13.09.2023

Positives

The treatment is very good, all the staff are very polite and qualified, the hotel location is very convenient

Negatives

Food could be improved, not much choice
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Marina Henrichs
06.09.2023

Positives

Very friendly staff, large selection of fresh products for breakfast and dinner (I didn't book lunch), very quiet room, own video-monitored parking lot. We will be happy to come back!!!

Negatives

The water in the swimming pool was a bit too cold in my opinion.
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Olga Czarnota
03.09.2023

Positives

Many thanks to all the staff. Everything was fine, special thanks to the medical staff.

Negatives

The bat invasion was stressful
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Helene Klobuk
31.08.2023

Negatives

At night is too loud because of nightclub
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Leonid Kazhdan
31.08.2023

Positives

cool hotel, staff works very well. The rooms are cleaned even on Saturday and Sunday. The room we lived in was very spacious and comfortable, with a lot of beautiful and comfortable furniture. A large selection of treatment procedures, the treatment department is open seven days a week. Doctors also work seven days a week. High-quality and varied food.

Negatives

- the air conditioner in the room did not work - weak Internet - often at night drunken youth were screaming under the windows - it is advisable to put some kind of handrails on the stairs at the entrance, since it is difficult for sick people to climb - there are very uncomfortable sunbeds in the room for oxygen therapy, it is advisable to put chairs instead
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Alexander Wolter
31.08.2023

Negatives

Prague trip was a disaster. Our travel companion showed no consideration for us. We didn't hear anything and could hardly take any photos. 👎I won't be forgotten by anyone. Our travel companion was called Valentina.
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Sergej Pavlenko
27.08.2023

Positives

We would like to thank you very much for a great stay at the Hotel Ambassador. We will be back.
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Alexander Sali
27.08.2023

Positives

The hotel has its own parking spaces. I think that's very good
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Jakob Lang
27.08.2023

Positives

Sauna and bath without additional payment is very good
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Nelli Prieb
27.08.2023

Positives

I was particularly pleased with the treatments
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Galina Schartner
27.08.2023

Positives

I have only excellent grades and positive impressions
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Volodymyr TRETYAK Kyrilenko
24.08.2023

Positives

Everything was great, we hope to return.

Negatives

Not noticed
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Wezeslav Ivanov
21.08.2023

Positives

Close to the center and close to the forest.

Negatives

The waitress stole my mushrooms, which I asked her to help me dry... Well, of course, the rest of the staff was in no hurry to give her away ;)... Because of the mushrooms, I didn’t start a panic, I got new ones... but go ahead, maybe this is indicative...
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Galina Malarenko
14.08.2023

Positives

Excellent hotel. The food is varied and very tasty. All the staff (waiters, maids, nurses, administrators) are very friendly, answer all questions and solve problems. The city itself is just a fairy tale! Special thanks for the excursions: The guides are patient and erudite. Thank you all so much for a great vacation!
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Anna Jaenicke
10.08.2023

Negatives

Hello, the room could be cleaned better. Lots of dust and superficially cleaned.
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Evgeny Ananyev
03.08.2023

Positives

Conveniently located, pets friendly

Negatives

Few procedures in the package, the choice of dishes is very limited
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