references
Positives
Ambassador Grand Hotel. We stayed at this hotel twice, in winter and summer 2023. We liked everything: location, food, medical facilities and rooms. The service staff is attentive and responds kindly to requests. I especially want to note the work of Ch. doctor N. Larina. She is a very attentive and qualified doctor.
Positives
Friendly staff, free transfer, nice pool, good food. Without any objections, they fed me lunch on the day of departure instead of lunch, which we didn’t have time for on the day of arrivalNegatives
-Negatives
Not everyone spoke English which could be tricky for initial treatments, though fine once understood the process!Positives
I liked everything 👍I’ll come again and again, I think. I advise my friends to come to you in August. Everything is fine, thank you, see you later ❤️Positives
The applications were of very good quality and so was the planning.Negatives
Unfortunately, Russian was the main language; German and English didn't get much further. On two days there was no internet access in the room despite multiple consultations with reception. One day we couldn't have the restaurant bill booked to our room because we supposedly weren't guests there.Positives
The doctor was very nice. Food large selection. Unfortunately it's not always well seasoned.Negatives
Staff across the board weren't nice from the start. Afterwards we went.... At the reception an older man was rude and unhelpful. Hotel is far from colonnade, for older people. Not suitable for walkers and wheelchairs.Positives
Good location of the hotel. Excellent treatment. Friendly staff of the medical department.Negatives
Breakfast is good. Dinner leaves much to be desired, especially the meat selection and soup.Positives
We thoroughly enjoyed our relaxation and recovery at the Ambassador Hotel. Transfer to the hotel and home was also goodPositives
Everything was great! I am very happy to recommend itPositives
To be recommended and again and againNegatives
Lacks space to sit and chat in the eveningPositives
Nice and polite staff, great treatments, good location of the hotelNegatives
Unfortunately, the doctor didn't speak a word of German, as my wife speaks Russian, so communication was somewhat possible. It's a shame that you can't get very far with German alonePositives
Very nice rooms, large and comfortable. The bathroom and toilet are also good, the plumbing is good. Everything is clean and tidy. The food is varied. I also liked the proceduresNegatives
The pool needs renovationPositives
Thank you very much to the sanatorium for your help. Everything was at the highest level! We were met at the airport on time, taken to the hotel (in a great location - in the center, within walking distance), the rooms were ready: large and bright. The treatment was excellent, the food was good (plenty baked goods and cakes, tea, juices, coffee, fruits - always) The SPA is excellent - three saunas, towels, sheets, slippers, bathrobes... Thank you again, next time we will contact the sanatorium for help again. Please let us know when you can place an order for next year.Negatives
The saunas and pool are on different floors, so the water in the pool and jacuzzi seems cold.Answer from Grandhotel Ambassador
Уважаемая госпожа Пальянов, очень приятно читать Вашу оценку, надеемся Вас вновь приветствовать в нашем отеле! С желанием много здоровья М. Beňáková, Reservation manager
Positives
A very nice hotel, in the center of the city, the room was always clean, the staff was friendly, helpful and competent, the food was plentiful and tasty, large selection of dishes, the treatments were very good, an extra thank you to masseur Alexander. The trip to Prague was well organized. Thanks to everyone involved. The house can only be recommended.Answer from Grandhotel Ambassador
Sehr geehrte Frau Kondratenko, lebeen Dank für Ihre Bewertung, wir hoffen, Sie wieder zu uns herzlich zu begrüssen! Mit schönen Begrüssen M. Beňáková, Reservation manager
Positives
The hotel is very well located, close to the center of the city. All treatments were at the hotel, which was very convenient. The room was spacious, well decorated. Food was very good, with a large selection. We stayed in the hotel for three weeks and felt like we were at home. The staff was always friendly and helpful. I will highly recommend the hotel.Answer from Grandhotel Ambassador
Sehr geehrte Frau Klocke, sehr nett, Ihre Wörte zu lesen wir laden Sie wieder zu uns ein und wünschen Ihnen schöne Sommerzeit! Mit herzlichen Grüssen M. Beňáková, Reservation manager
Positives
We liked everything very much. Nice staff, good clean, everything was great except for the small attic room on the fourth floor.Negatives
Attic fourth floor with sloping, small rooms with small windows with one-sided curtains. Equipped like a single room with a double bed, there was no chair in the room, we brought a red chair like in the restaurant, which doesn't match the furniture at all. The slant on the window is over the bed and my wife injured herself twice on the corner of the window. The shower hose in the shower was leaking, I reported it, a man installed the sealing ring, he wanted to change the hose the next day but he didn't come and the hose remained broken until the end of the trip. Not recommended, after all this is not a KLASIK double room.Answer from Grandhotel Ambassador
Sehr geehrter Herr Dieterle, wir entschuldigen uns für den unangenehmen Eindruck des Aufenthalts, einigen Gästen gefiel das Zimmer aufgrund der Intimität und des romantischen Eindrucks sehr gut. Sollte Ihnen das Zimmer nicht zusagen, können Sie jederzeit an der Rezeption eine Änderung beantragen sofern weitere Räume verfügbar sind, kann der Umzug erfolgen. Wir laden Sie ein, das Hotel wieder zu besuchen, wir bieten Ihnen ein kostenloses Upgrade in eine höhere Zimmerkategorie an. Mit herzlichen Grüssen Maria Benakova, S&M manager
Positives
Clean and very quiet rooms where no extraneous noise penetrates. Good food and always enough space in the restaurant. Free choice of language for communication with staff. Wide stairs and corridors. Polite medical staff. A very qualified doctor Natalya Larina.Negatives
The hotel does not have supplied water from the source.Answer from Grandhotel Ambassador
Уважаемый господин Buchmann, спасибо за красивую оценку, надеемся Вас вновь приветствовать в нашем отеле. Сжеланием многа здоровья M. Beňáková, Reservation manager
Positives
Very friendly staff in room service.Negatives
Unfortunately, the entire staff did not speak German. The hardest part was talking to the nurse and doctor. Neither of them understood a word of GermanAnswer from Grandhotel Ambassador
Sehr geehrte Frau Zdero, ss tut uns sehr leid, auch wenn es etwas umständlich ist, der Arzttermin könnte von der Verkaufsabteilung oder dem Rezeptionspersonal, das gut Deutsch spricht, gedolmetscht worden sein. Bitte beantragen Sie in Zukunft die Anwesenheit eines Mitarbeiters, der Ihre Sprache spricht. Wir hoffen, dass Ihr Aufenthalt im Hotel zu Ihrer Entspannung beigetragen hat und laden Sie ein, uns wieder zu besuchen. Mit freundlichen Grüssen Maria Benakova, S&M manager
Positives
Very nice attentive friendly attitude of the doctor and staff to the problems of the patient, thanks to everyonePositives
- Varied and delicious food - Treatments were good - Medical staff were goodNegatives
- Small room -> We ordered 2 double rooms, one of which was half the size and had smaller furniture (small closet). More of a single room. - The safe didn't work. - Shower cubicle was leaking, so there was a lot of water outside the shower after use = In summary: Room did not meet expectations and is different from other equally expensive rooms.Answer from Grandhotel Ambassador
Sehr geehrter Herr Schlee, das große Zimmer lag zum Innenhof, einige der Gäste wollen es gerade deshalb nicht. Aber es ermöglicht das Zusammensitzen von Bekannten oder Verwandten, was wir bei Ihnen ermöglichen wollten. Zimmer 305 ist ein Standard-Doppelzimmer. Mit freundlichen Grüßen Maria Benakova
Positives
We stayed in the hotel for 8 days. The treatments were good and the staff was friendly and helpful. Special praise for masseur Alexander.Negatives
Unfortunately, the water in the swimming pool was much too cold, so we couldn't use it at all. Sauna on the other floor, we didn't find it that good. We had the room on the fourth floor, under the attic. Our air conditioning didn't work. At night it was very stuffy and too warm. We reported it at the beginning of our stay. Nobody did anything. On the last evening we were only offered to change rooms. A very bad service. Also the bathroom, the shower head and seal on the shower door were defective. That doesn't bother anyone. The food wasn't that good either, not enough choice for a four star hotel. Next time a different hotel!Answer from Grandhotel Ambassador
Sehr geehrte Frau Benke-Huhn, wir bedauern den unangenehmen Eindruck Ihres Urlaubs sehr. Wir haben Maßnahmen zur Beseitigung der genannten Mängel ergriffen. Wir freuen uns, wenn Sie uns wieder besuchen. Mit freundlichen Grüssen Maria Benakova
Positives
Almost perfect hotel in a top location in the middle of the city. Staff very friendly. Rooms very clean. Good service and very tasty food. parking spotAnswer from Grandhotel Ambassador
Hallo, Herr Gerber, sehr nett, Ihre Wöprte zu lesen! Kommen Sie und entspannen Sie sich wieder in unserem Hotel! Mit herzlichen Grüssen Maria Benakova
Positives
Nice staff, good location.Negatives
Uncomfortable beds, the food was OK.Positives
Very good hotel! Nice rooms, clean and helpful staff. The wellness is excellent and the food is very tasty.Answer from Grandhotel Ambassador
Уважаемя госпожа Kopisheva, очень приятно читать Вашу оценку, мы будем стремиться держат качество нашей работы. С желанием многа здоровья M. Beňáková, Reservation manager
Positives
The hotel is good. The treatment is wonderful. The food is delicious. The hotel is located in the city center and there are beautiful places to walk. The sources are a bit far away, but it’s a walk every day. Healthy. The staff is friendly. The channels in Russian have actually been removed, but on the one hand there is no time to watch. The rooms are clean and comfortable.Positives
Excellent hotel, beautiful rooms, good baths and a good pool. Great location.Negatives
There was not always enough staff and food for breakfast and dinner. No choice of drinks for dinner, dinner only two hours and early from 17:30 to 19:30. The pool and baths are on different floors, although this did not bother us too much.Answer from Grandhotel Ambassador
Уважаемая госпожа Schurmann, спасибо за положительную критику, мы приняли меры для предотвращения подобных ситуаций в ресторане. Мы надеемся, что вы посетите нас снова и оцените эффект от этих мер. С уважениме Мария Бенякова