references
Positives
Very nice staff, always helpful. The location of the hotel was good, everything was within walking distance.
Positives
Everything was great as always. Are very satisfied with staff with service. Simply great.Answer from Grandhotel Ambassador
Sehr geehrte Frau Dietz, sehr nett, Ihre Wörte zu lesen und Sie wieder bei uns herzlich willkommen! Mit Grüssen Maria Beňáková, Reservationsabteilung
Positives
Everything about this hotel is excellent. The doctor is very responsible, caring and professional. The staff is very friendly and well-mannered. All around cleanliness and order. The food is beyond praise - for every taste, very varied. The restaurant's hours are convenient. The treatment is also varied - massages, baths, inhalations, wraps, acupuncture - gas injections, laser, electrotherapy, physiotherapy (special thanks to Mrs. Lucia - a highly professional in her field), oxygen treatment, lymphatic drainage. The building has a sauna, hammam, and swimming pool. There is also a concert hall where concerts are usually given of classical music. It takes 15-20 minutes to walk to the springs. The street is central, within walking distance of bars and shops. I really liked everything. Thank you very much to the sanatorium. We will come here.Positives
Very friendly and competent people, everyone does their work with feeling. Thank you, happy to come again.Positives
We were very pleased with the service staff, as well as the buffet service in the restaurant.Positives
1.Very nice room.Clean.Good renovation. 2. The procedures we received were carried out very well! The spa is in excellent condition.Negatives
1. The restaurant is very small, people had to eat on the balcony of the concert hall, it’s cold there. Dishes do not correspond to 4☆. About 2.5-3☆ Products are laid out very carelessly.2. Upon arrival, it turned out that almost all the procedures had already been distributed and we did not receive a single massage, which were reserved for people without a medical examination. All that was left were baths and paraffin.Positives
Objections are very punctual, carried out correctly and professionally, especially classic massage. Class. Thanks.Negatives
Musty smell in building except sauna and application room.Positives
Very professional doctors, nice and friendly staff. Central location and yet a little away from the noise. Varied buffets.Negatives
Somewhat outdated upholstered furniture... Otherwise - very satisfactory ☺️Positives
Honey. the staff was great. The food was excellent and tasty. Constant cleaning of the room. The reception staff is always responsive. We will be glad to return here next year.Negatives
All was good.Answer from Grandhotel Ambassador
Уважаемый господин Paschenko, спасибо за Ваш положительный отзыв, мы надеемся на дальнейшие встречи с Вами в нашем отеле! С уважением Мариа
Positives
We were very happy to be in a hotel like this, it's in the middle of the city, clean room, great staff, great treatments and delicious food. We'll come again.Answer from Grandhotel Ambassador
Sehr geehrter Herr Wilms, wir sind begeistert über Ihre Bewertung, wir freuen uns an Ihren Besuch und wünschen Ihnen viele Gesundheit und Erfolgen! Mit Grüssen Maria Benakova
Positives
We received very nice staff and great treatments.Answer from Grandhotel Ambassador
Sehr geehrter Herr Kröcker, lieben Dank für schöne Hotelwerbung, wir hoffen, Sie wieder bei uns herzlich begrüssen zu können! Mit Grüssen Maria Benakova
Positives
I am very grateful to everyone for their work and wish everyone health and good luck. I recommend this hotel to everyone who wants to relax in Karlovy Vary.Answer from Grandhotel Ambassador
Уважаемaя госпожа Suslina, спасибо за Ваш положительный отзыв, мы надеемся на дальнейшие встречи с Вами и Вашими друзьями в нашем отеле! С уважением Мариа
Positives
It was not the first time we had a rest at the Ambrassador Hotel. Everything was fine. The food, as expected in such a hotel, is good... The rooms are spacious, cleaned daily. The health course is excellent (massages, bath treatments, etc.). Thank you .Answer from Grandhotel Ambassador
Уважаемaя госпожа Gillere, спасибо за положительную оценку, мы очень обрадовались! С уважением Мариа
Positives
Good quality of rest and treatment. Courtesy of the staff, delicious cuisine, large rooms with furniture, convenient location. Everything is excellent.Negatives
There is a lack of better cleaning of the rooms and the bathroom.Positives
This is not our first time at this hotel, and as always everything is good.Negatives
Very bad pillows.Answer from Grandhotel Ambassador
Уважаемая госпожа Dyakun, мы с удовольствием прочитали Вашу оценку и будем надееться на новую встречу у нас. Мы планируем поменять подушки в отеле в течение етого года. С наилучшими пожеланиями Мариа
Positives
It's my first time in Carlsbad and I'm very positively surprised. The hotel is great. The city is very beautiful with lots of walking opportunities. The treatment and the staff are perfect.Negatives
There were a few little things but they are unimportantAnswer from Grandhotel Ambassador
Liebe Frau Rashitova, sehr nett, Ihre Wörte zu lesen, hoffentlich, Sie besuchen uns nochmal. Mit Grüssen Maria
Positives
Very good and high-quality room furnishings, comfortable mattresses, clean and spacious rooms. All requests for settlement were fulfilled. The food is at a high level. The chefs cook very tasty food, there is a large selection. We also really liked the location, we had a great walk around the resort, enjoying the nature and beauty of Karlovy VaryAnswer from Grandhotel Ambassador
Dear Mrs. Silych, thank you very much for your assessment, we hope to see you again with us. Best wishes Maria
Positives
Wonderful wellness center, wonderful breakfasts and dinners, very friendly employees. We'll definitely be back!Answer from Grandhotel Ambassador
Dear Mrs. Birche, we were pleased to read your assessment and look forward to meeting with us again. Best wishes Maria
Positives
Treatments were very well organized, no waiting times, everyone was friendly and helpful, almost everyone could speak or understand Russian, and the food was tastyNegatives
A bit too far to colonnades and parking is too expensiveAnswer from Grandhotel Ambassador
Liebe Frau Saginajko, sehr nett, Ihre Wörte zu lesen, herzlichen Dank für Ihren Besuch, hoffentich, nicht letztes Mal... Mit freundlichen Grüssen Maria
Negatives
We stayed in the hotel for 2 weeks in room 309 Junior Suite, the air conditioning only ran one day after several conversations with reception and the answer was always the same, the mechanic and the 35-40°+Answer from Grandhotel Ambassador
Hallo, Herr Wedel, unsere tiefe Entschuldigung, doch leider reicht die Leistung der Klimaanlage nicht aus, wir planen, die Kapazität nächstes Jahr wesentlich zu erhöhen. Vielen Dank für Verständnis! Mit herzlichen Grüssen Maria Benakova,
Positives
Overall, I liked everything. The medical staff is very polite, they do their job perfectly. Thank you very much.Negatives
The coffee for breakfast was not tasty. For a 4* hotel there was not enough good coffee. The safe in the room did not work. We were also not happy with the opening hours of the sauna. But overall we were pleased.Answer from Grandhotel Ambassador
Уважаемый господин Eremin, постараемся улучшить работу наших сотрудников в ресторане и велнесс и , приглашаем Вас посетить нас вновь и узнать лично, если ситуация улучшилась. С желанием здоровья и успехов Мария
Positives
Thank you, we really liked it. We are planning to come in the spring.Answer from Grandhotel Ambassador
Уважаемый господин Bernhardt,, большое спасибо за Вашу оценку, будем надееться на новую встречу у нас. С наилучшими пожеланиями Мариа
Positives
I would like to express my special gratitude to the doctor Natalya Larina for her professionalism, sensitive approach and competent prescription of procedures. All the staff during the procedures are very friendly, they work with understanding and desire. The transfer is also excellent. We met him, despite the long delay, and delivered him to the airport on time. Thank you.Negatives
I cannot help but note that it affected me personally and left a negative aftertaste in my soul. I will talk about the worker who distributes procedures. Sorry, I don’t remember her name, but the one who is older in age. I had a package of 21 procedures and two meetings with the doctor. After the appointment and massage on the first day, an allergy to the oil began, and I asked to make an appointment with the doctor. I asked several times, is the second meeting free? They crossed out electrotherapy and made an appointment with the doctor at this time. It turned out that one procedure was taken away from me, leaving 20 and two meetings with the doctor. This is not pleasant, and I suffered because of the cancellation of the flight and, instead of July 7, I got there only on July 9. Everything was paid from July 8th to July 15th. There was also a long time interval between procedures, despite the fact that there were few people in the hotel. I was treated at Windsor twice and decided to return to this hotel again next time.Answer from Grandhotel Ambassador
Уважаемая госпожа Lagovsky, нам очень жаль, что Вы недовольна услугами СПА,. Но у нас информации, что чотя Вы приехала 2 дня позже, врачь решила с Вами всретиться индивидуально в субботу и коллега на рецепции все Ваши пожелания решила быстро и без задержек. Мы постараемся улучшить работу наших сотрудников на СПА рецепции, но если Вы решила снова вернуться в отель Виндсор в следующий раз, желаем Вам много позитивных впечатлений. С желанием здоровья и успехов Мария
Negatives
Hello, on June 25th, 2022 a cleaning lady stole my golden ring in room 115. Then I immediately reported it to reception. Good thing the cleaning lady gave the ring. People always look after their things. Thanks.Answer from Grandhotel Ambassador
Sehr geehrte Frau Eckart, wir widersprechen Ihrer Behauptung, dass das Zimmermädchen Ihren Ring gestohlen hat. Es wurde sofort im Bademantel gefunden und an der Hotelrezeption übergeben. Doch wir hoffen, dass Sie mit dem Aufenthalt im Grandhotel Ambassador zufirieden war. Mit Grüssen Maria
Positives
Service at the spa is at the highest level. Everyone is very friendly. I am very pleased with the treatment.Negatives
The food is disgusting. Not tasty, monotonous, not high quality. The assortment is very poorAnswer from Grandhotel Ambassador
Уважаемая госпожа Sokolovsky, постараемся устранить проблемы с питанием и будем надеется на новую встречу у нас. С наилучшими пожеланиями Мариа
Positives
Junior suite 50 m2 size good 2 televisions Extra toilet with bidet Bathroom 2nd toilet Floor heating Heated towel rail Bathtub with shower okNegatives
Not handicapped accessible No access ramp at the entrance with several steps! Dinner hardly good canteen 1 container of fish killed for the second time while preparing 2 containers of the simplest dishes 1 container of soup Breakfast ok German-speaking staff rarely Parking about 50 meters away, no journey when unloading luggageAnswer from Grandhotel Ambassador
Sehr geehrter Herr Widmer, es tut uns leid, dass Sie mit dem Restaurant nicht zufrieden waren. Doch wir sollen bemerken, dass im Hotel die Auffahrtsrampe und Sondereingang für Behinderte zur Verfügung ist. Schreiben Sie bitte beim nächsten Mal Ihre Wünsche als Sonderwunsch direkt in die Reservierung und wir werden uns bemühen, Ihnen die Anfrage auf jeden Fall zu erfüllen. Vielen lieben Dank für Ihr Versändnis! Mit freundlichen Grüssen Maria Beňáková, Reservierungsabteilung
Positives
There were many applications and they were very positive, as was the staff. The hotel is also in the center and therefore the walk to the springs was not very far. A spa stay in Karlovy Vary is always worth it!Negatives
Hello, we have stayed at this hotel several times. We couldn't really complain. But this time it was a little different. When we arrived at the hotel we were not given the room floor we wanted, even though there were many empty rooms on that floor. It was only through our persistence that we got a desired room on this floor. One could not speak of friendliness in this situation. The fact that our room cards didn't work properly for the first few days was another annoyance. We had to have our room cards reactivated several times. Everything is not guest friendly!Answer from Grandhotel Ambassador
Sehr geehrter Herr Kohler, es tut uns leid, dass Sie mit dem Personal nichzufrieden waren. Schreiben Sie bitte beim nächsten Mal Ihre Wünsche als Sonderwunsch direkt in die Reservierung und wir werden uns bemühen, Ihnen die Anfrage auf jeden Fall zu erfüllen. Vielen lieben Dank für Ihr Versändnis! Mit freundlichen Grüssen Maria Beňáková, Reservierungsabteilung
Positives
Very clean and quiet hotel in a central city location. Treatment staff are excellent, friendly and very professional.Negatives
The entire service staff in the restaurant was very puppet-like! No friendly faces or greetings. Reactions only when spoken to directly. Very impersonal. Drinks at lunch and dinner inadequate. Just water, kefir and tea/coffee.Answer from Grandhotel Ambassador
Sehr geehrter Herr Kolberg, es tut uns leid, dass Sie mit dem Personal nichzufrieden waren, doch wir sollen bemerken, dass 4 Getränke zum Mittag- oder Abendessen voll und ganz die Anforderungen an Hotels der Kategorie **** Superior erfüllen. Bei Unzufriedenheit wenden Sie sich bitte beim nächsten Mal an die Restaurantleitung, sie werden Sie auf jeden Fall zufriedenstellen. Danke für Ihr Verständnis! Mit freundlichen Grüssen Maria
Positives
Everything was good, we can recommend the hotel.Negatives
We were not happy with the reception. Parking fees were charged on the bill even though we don't have a car. There were also problems with the bill; we had to pay extra when we left because the employee couldn't handle the bill.Answer from Grandhotel Ambassador
Sehr geehrter Herr Gaube, lieben Dank für Ihre Bewertung, wir werden uns bemühen, die Qualität unserer Arebeit zu bessern. Mit freundlichen Grüssen Maria Beňáková
Positives
I'll be brief, everything was very good, thank you very much, only positive emotions....Answer from Grandhotel Ambassador
Уважаемый господин Schneider, большое спасибо за Вашу оценку, будем надееться на новую встречу у нас. С наилучшими пожеланиями Мариа