references
Rasim Jafarov
10.04.2016
Positives
I liked everything, thank you for the excellent service at such a reasonable price. The hotel is new, the treatment is good. I recommend.
ИНЕССА КУЗЬМЕНКО
07.04.2016
Positives
Very attentive staff. The rooms are clean and comfortable.Negatives
The kitchen is rather weak. No hot drinks for lunch.
Владимир Оника
07.04.2016
Positives
All at the highest level! We really enjoyed. We hope to return!Negatives
The administration should pay attention to the restaurant. The weakest link in this hotel is the restaurant. There are many minor shortcomings that spoil the opinion of the hotel.
Андрей Золотов
06.04.2016
Positives
Very good!!! All liked it!!! We still want to come here!!! We won't even consider other options. Hurray!!!Negatives
There is not
Vera Veselina
05.04.2016
Positives
We rested at the end of March, we liked everything: a cozy spacious room on the 3rd floor, the windows overlooked the street. Zeerova, we don’t complain about noise, the music in the bar didn’t disturb us, the room cleaning was high quality, towels and bathrobes were changed upon request. Doctor Irena Tsipova is an excellent professional, very attentive, and gave valuable recommendations. When scheduling the procedures, our wishes were taken into account, and by lunchtime we were already free. The food is high quality and varied: I liked both fish and meat dishes. When contacting the reception, Margarita quickly and masterfully resolved all the problems we had: late check-out, extra lunch and attendance at a symphony concert in the Orpheum Hall. The hotel guests really liked the Easter gift - a concert by soloists of the Karlovy Vary Symphony Orchestra. I will recommend the hotel to my friends and will come again myself.
Olga Naumova
04.04.2016
Positives
Very good price-quality ratio. Everything is at the level of a solid "four". Thank you!Negatives
No
Сергей Будницкий
02.04.2016
Negatives
There are many customers with large dogs in the restaurant. They feed you right under the table! Outrageous!...Answer from Grandhotel Ambassador
Здравствуйте уважаемый Сергей! Мы приносим извинения за этот инцидент, собаки не допускаются в ресторан и возможно это была небрежность со стороны нашего сотрудника в ресторане, который недосмотрел. Ситуация больше не повторится. С уважением, менеджер Grandhotel AMBASSADOR Martin Kumičík.
Nataliia Evsiukova
01.04.2016
Positives
Everything is new, of excellent quality, comfortable beds and pillows, excellent choice and quality of treatments, friendly staff. The food is not bad - excellent dairy products, there is always well-cooked meat, the sources are not as far as it might seem.Negatives
The rooms facing Zeerov are quite noisy; young people walk around until the morning. Cooking soups and fish is not the strong point of restaurant chefs. Some treatment booths are too narrow.
Eduard Weisel
29.03.2016
Positives
New clean hotel. There were 7 days, we realized that 10-12 would be better. The room is good, but not big. The food is tasty, but there is not much choice. Water is free in the restaurant and in the Spa. The staff speaks excellent Russian. Special thanks to Margarita, a very responsive person. Excellent massage (thanks to Monica) We would also like to mention Yana (Spa Reception), very cheerful, with a sense of humor.Negatives
It’s a bit far to the colonnade (12-20 minutes one way). With such a busy schedule of procedures, there is not always this time (you need to drink medicinal water 3 times a day - 30-40 minutes before meals). The hood in the toilet did not work, the rooms were hot (the first night it was impossible to sleep, even with the window open). Sometimes noisy until 1.00 am (Kakadu bar). The SPA is noisy and it is impossible to relax (there are no doors between the cabins). The schedule of procedures is not always optimal (although Yana tries)
Нина Кононенко
29.03.2016
Positives
All liked it.Negatives
There was no heating in the room or treatment rooms, we were constantly freezing. I would like a more varied breakfast.
Natalya Yefremova
29.03.2016
Positives
We liked everythingNegatives
There was no blood test in the package stated upon purchase - there was no blood test and 21 procedures turned into 2 0
Viktor Mondonen
28.03.2016
Positives
We rested at the Ambassador Hotel in the second half of March. We liked the hotel, it was clean, beautiful, we had a wonderful, spacious room. The hotel staff is friendly and diligent. The food for us is quite good, we could diversify the main courses a little, just add boiled beef and chicken, mashed potatoes, cauliflower. It would be nice if the price of dinner included tea. It's about a 10-minute walk to the springs, which suits us. There is a bus station nearby, which is very convenient, especially when arriving late in the evening. We would love to visit this hotel again.Negatives
I was slightly disappointed that on the sanatorium website when booking, free tests were indicated, but in reality there were none, only for a fee.
Mykola Savchenko
28.03.2016
Positives
The positive aspects of the hotel are its location and renovation. Beautiful decor of the building, which is pleasant to be in and a convenient location (relative to thermal springs). Breakfast and dinner are not so varied, but prepared deliciously.Negatives
The quality of treatment requires a better attitude from the staff. Request a blood test at your first visit to the doctor, since it was announced to us that this would be done for a fee, only after discussing with the reception staff this service turned out to be free (as stated on this site). And Only after 5 days of stay the analysis was done, that is, during these 5 days we were treated according to a “verbal” description of our problems, not based on any laboratory data.
Elena Semenenko
28.03.2016
Positives
We rested at the end of March. Very good, pleasant hotel! Service at a high level, very friendly staff. Special thanks to Dr. Irena. He treats vacationing patients very kindly, attentively and at a high professional level. She prescribed the procedures that were necessary. The procedures were also carried out very clearly and professionally. Thanks to the chef. The food is varied and tasty. The room is cozy, the furniture and fixtures are new. Cleaning every day. Change of robes and linen every other day. In the evening, the maids also brought chocolates. Compliment. Many thanks to everyone at Ambassador! Health and all the best! Sincerely, ElenaNegatives
There is no negativity.
Natalya Biryukova-Ryjko
27.03.2016
Positives
I thank all the staff of the Ambassador-People's House sanatorium for their excellent work. Already at the reception you are greeted as a welcome guest, always ready to help in solving all your questions (Margarita, Suzanna, etc.). The doctor, Mrs. Tsipova Irena, is very attentive, friendly and quickly understands the problems of your health, prescribing the necessary procedures. The staff of the medical department are always kind and precise in their work (Yana at the reception, Petra, Elena, Eva, the masseuse). Thanks to the care of the staff on the 1st floor (Itka and others), the room was always clean, cozy + small chocolates in the evening. And this despite the fact that the food in the restaurant was so tasty and the choice was rich and varied.. The hotel is comfortable, aesthetically pleasing, “human” size, you quickly feel at home in it like a family. A certain distance to the sources only helps to take the walks that everyone needs so much. If I have to return to Karlovy Vary (and I have such a desire), I will choose “Ambassador” again.Negatives
Not negative, but suggestions: 1. It would be desirable if the hotel could offer a tour of Karlovy Vary in Russian on Sunday (since most clients are Russian-speaking) and 2. It would be nice to have several books and magazines in Russian in the hotel language (in small luggage there is not always room for this) 3. It’s a pity that tea and coffee at lunch and dinner are paid... (with such a delicious dessert) 4. If possible, provide some dishes for those who have an intolerance lactose.
OLGA PROHOROVA
26.03.2016
Positives
We rested for a week, time flew by quickly. We spent most of our time on procedures and going to the springs. The staff is responsive, all questions were answered accurately. Excellent spa. The beds are comfortable, pillows to choose from. We would be happy to stay again.Negatives
We lived in a luxurious room with two toilets, but neither of them had a working hood.
Наталья Логунцова
22.03.2016
Positives
Everything in the hotel is new, furniture, bedding, plumbing. Cool nightclub with live music. A very beautiful theater hall (it’s a pity that there wasn’t a single concert all March). The food is very dependent on the change of cooks. There was one shift during which it was a pleasure to eat (and the dishes were replenished on time and were very tasty and varied), but this shift happened approximately once every 3 days. Dr. Irena Tsipova is a very attentive and positive person. The girls at the spa are all attentive and smiling (but this depends on your attitude towards them). Cleaning is just 5+. In addition to cleaning during the day, they come in the evening, make the bed and leave two chocolates. Linen is changed every three days. Bathrobes upon request. You can freely use the swimming pool and sauna. By the way, they are almost always empty.Negatives
The big minus for us was the lack of any drinks other than water at lunch. Even tea is paid, despite the fact that there is a sufficient number of desserts (try washing down the cake with cold water...). It’s a long way from the sources, but for us it was more of a plus than a minus. The pool was not working for several days in a row. I didn't like the cads at all in the sauna complex. If you sit, your feet are cold and your head is hot. If you lie down, the bench is a bit narrow and you slide off (although I’m not big at all). And a very unpleasant smell. To be fair, I must say that the sauna is excellent. Well, the weather in March, of course, is so-so. .. Damp, gray, sunny in 18 days and relatively warm (about 12 degrees) it was only 2 days. The rest of the time it’s about plus 5-6, and in the mornings it’s 0.
Elena Glukhareva
21.03.2016
Positives
Very clean, the staff is polite, their work is very well organized. I would also like to note the quality of food: it is planned for people who came for treatment.Negatives
Therapeutic gymnastics are not organized. The pool was not working. Noisy music from ongoing events interfered with a night's rest.
Svetlana Petrova
17.03.2016
Positives
Very good level of service, treatment and food. Friendly and helpful staff. The services fully comply with the standards. Many thanks to all the hotel staff for a great time.
sergey savinkov
16.03.2016
Positives
Excellent complex: treatment + accommodation + food! The procedures are pleasant and not burdensome. Before visiting a doctor, think about what you want to focus on in treatment, otherwise you will be given an average package!
Tamara Boxan
16.03.2016
Positives
We stayed at the Ambassador Hotel for 17 days in January. The building has been superbly restored and reconstructed. The hotel has comfortable rooms, a convenient treatment center and a spa area with a swimming pool and saunas. The location of the hotel is very convenient: it’s close to the springs (a quick 10-minute walk), and close to bus stops, as well as close to the train station, which made it possible to travel around the Czech Republic on weekends. I really liked the attitude of the staff towards us. And I was captivated by the doctor, Irena Tsipova, with her charm and professionalism, who prescribed the procedures very optimally. We celebrate the massage therapists Philip and Monika, the nurse Petra, the staff Felicia and Nicole, and Margarita and Ondrej at the reception. Very diligent maids. The food is varied and of high quality in an excellent restaurant with attentive waiters. The highlight of the holiday were the concerts of the Karlovy Vary Symphony Orchestra in the beautiful gala concert hall. We have been at home for a month now, we are happy to remember our 17-day stay in a fairy tale and are planning our next vacation in this wonderful hotel. We recommend.Negatives
During the 17 days of stay, no shortcomings were found.
Irina Brandl
14.03.2016
Positives
The hotel is very beautiful, clean, new furniture, bed linen, snow-white towels. The food in the restaurant is good, you could choose fish, meat, poultry. Always fresh wax. The medical staff was friendly, if any questions arose, they were always willing to help. The location of the hotel, in my opinion, is very convenient: it’s 1 km to the Colonnade, you go and drink some water, which is highly recommended when drinking mineral water. There is free parking near the hotel. In general, the holiday was very pleasant, I will definitely come again! :-)Negatives
The only downside I can note is that upon arrival I was not able to immediately get an appointment with a doctor; I only started drinking water on the third day. And I also didn’t like the atmosphere in the Kakadu bar, which is located in the hotel. The fact is that smoking is allowed in restaurants and cafes, so I couldn’t sit for more than five minutes, but I wanted to :-) :-) :-). There is live music at the bar. We went to Kakadu a couple of times and didn’t go again because it was smoky.
Seider Alexandre
14.03.2016
Positives
Everything was at a good level, except for the food.Negatives
For such a hotel, the food was poor. There was a poor choice of salads, meat (only 2 types), there was almost no dessert. The food ran out quickly and you had to constantly ask. Only the breakfast was good. If you continue like this, you will not have clients.
Marat Imangulov
14.03.2016
Positives
Extremely wonderful location of the hotel! Just in the middle of the city center, and at the same time you need to walk to get your sips from hot springs (which is actually strictly recommended by doctors!). Lovely and friendly staff in the hotel taking care of you all the time! Additionally big thanks from chocolate lover, for evening chocolate bites indeed! I was very grateful seeing of working with me professional and confident doctor and nurses. New equipment was recently installed in hotel spa, what gives you more guarantee of safely and quality of procedures. I was congratulated for my stay in the hotel (in German, but still) – it’s very pleasant from the hotel management! Definitely will come back and recommend this hotel to all my friends and relatives!
Людмила Гинсбург
12.03.2016
Positives
A wonderful team, everyone is very attentive and does their difficult job well, starting from the reception (Natalia received me and Margarita saw me off - both are highly professional and with great warmth) and ending with cleaning the room - they did it impeccably, trying not to disturb me. The restaurant staff also deserve an excellent rating - excellent cuisine, especially desserts - such variety and delights! Well done. And special thanks to you - Sanatorium.com. - you know how to show in the best way what is called “the product face”.Negatives
turned out to be a negative for me (considering my age) - the distance from water sources, but this is also surmountable in the end, but the location of the treatment center is not the best (here it was in vain to save on “space” - the baths are not equipped, as expected, with couches for short rest after their appointment, and the cabins for electrical procedures (lymphatic drainage, for example) are narrow and therefore not convenient for patients, while, for example, the spinal traction room takes up an excessively large space - the technological features of the treatment procedures are not taken into account during the reconstruction. .but taking into account the efforts and responsiveness of the nurses, the result of the treatment is still positive and many thanks to the entire team!!!
Zamzagul Prendergast
09.03.2016
Positives
The hotel is very good, clean, everything is new. There are no foreign odors, if someone is sensitive to them. The room is very good, everything you need is there. We took 2 meals a day - breakfast and dinner, which was more than enough. The food is delicious, lots of vegetables, which is very good for those who are serious about healthy eating. There are also a lot of delicious pastries that are tempting. The procedures are laid out conveniently. Despite the fact that the pool is not that big, there weren’t so many people that we had plenty of time to swim. A very pleasant experience overall.Negatives
For me personally there are no negatives
Vasilii Kuznetcov
09.03.2016
Positives
Nutrition. Room cleaning.Negatives
This is the House of Culture named after "People's House"! The hotel seems to have nothing to do with it. Buffets are held and the cafe and bar are not available to hotel guests. Music from buffets in all rooms until 2-3 am. In short, “scoop” in Czech. I was surprised by the closure of access to the Kakadu bar and the Grand Cafe, except for buffets, due to the fact that VIP guests are relaxing, and hotel guests are not allowed to enter! At the reception they recommend bars in other hotels! If this establishment is assessed as a hotel, then for groups like “tumbleweeds” it is from China.
victor kotov
09.03.2016
Positives
Friendly staff, good service and food, very good cultural programNegatives
In the absence of the chief doctor (due to a 2-week vacation), medical care was scheduled only on the third day, sometimes the procedures were slightly delayed.
Лариса Щапина
04.03.2016
Positives
I liked the kitchen. Varied, tasty, corresponds to the status of the hotelNegatives
Indifferent staff. Very noisy. The radio plays loudly around the clock. When the music bar is open, the noise continues until 2 am, making it impossible to fall asleep. It is very noisy during the procedures, it is impossible to have the procedure calmly (the radio plays loudly, due to the lack of isolation of the rooms, any rustling noise can be heard. This is annoying. Oxygenometry procedures are carried out practically in a bathhouse. Looking at naked Germans is a little pleasure. This is a long procedure and it should conducted privately.
Михаил Пономаренко
04.03.2016