references
Ольга Теленкова
03.03.2020
Positives
We vacationed for the third time at the Ambassador Hotel. We booked a sanatorium on the website. The vacation was great. We are trying to change the hotel, just for the sake of impressions, but as soon as we start studying the information more deeply, we abandon this idea. What is so good about the Ambassador? 1.42 procedures, instead of 36.2. Procedures are suggested by the doctor, the patient chooses. 3. Procedures are provided 7 days a week from 7.00 to 19.00. 3. Robes and slippers are included. 4. Buffet, everything is delicious, varied. 5. Room cleaning is excellent, I don’t understand people who write the opposite. I don’t think that they wipe the dust at home every day. They vacuum and wash the plumbing, change their linen every three days. 6. The location of the hotel, if your feet don’t hurt, is wonderful. Close to the bus station, close restaurants where Czechs go, souvenir shops, supermarkets, etc. 7. Wonderful staff from reception to doctor. Thank you to the sanatorium for the opportunity to choose a convenient time to visit at an affordable price. Special thanks for the wonderful excursion to Prague. Guide - Alena Reznikova.
Answer from Grandhotel Ambassador
Уважаемая госпожа Теленкова, очень приятно читать Ваши слова, спасибо за прекрасную оценку, будем стремиться не терять уровень наших услуг. С наилучшими пожеланиями Мария
Андрей Горький
02.03.2020
Positives
A good, comfortable spa hotel with a fairly new treatment facility. The food is moderately varied, the products are of high quality.Negatives
The personnel management in this hotel was an unpleasant surprise: -over the last 3 years, 3 doctors have changed (?!) I wonder - why, exactly? - it seems that the rest of the staff was snatched from the street; of the “veterans” there are only 2-3 employees left in the spa, the qualifications of the rest, to put it mildly, leave much to be desired... - the cleaning ladies are “not good”, they will forget to change the linen on time, or they will put the wrong towels... Chef- the cook seems to be new too. Compared to 2016, the quality of food has noticeably decreased and is getting closer to the Soviet canteen.Answer from Grandhotel Ambassador
Уважаемый господин Горький, спасибо за оценнку, постараемся устранить все недостатки. С уважением Мария
valeriy popov
02.03.2020
Positives
We were very pleased with everything. Thank you very much!Answer from Grandhotel Ambassador
Уважаемый господин Попов, спасибо за оценку, надеемся на встречу в отеле в будущем! С уважением Мария
Sviatlana Shypula
01.03.2020
Positives
Treatment: in general it is. It's better in Belarusian sanatoriums. Accommodation: we lived in an apartment on the first floor. The renovation is fresh, the bed linen is clean, the room is cleaned every day, the cosmetics in the bathroom are quite good. Sound insulation is good, especially considering that there is a night music club on the floor below. The music is audible, but not aggressively. Food: very good. If you come late, then there is no such assortment as at the beginning. But the rest can also be refreshed. There were always fresh fruits: citrus fruits, kiwi, plums, melon, apples, pears. And everything is fresh and ripe. Yogurt, cereal, dried fruits. Dessert. And, importantly, all food is prepared using the principles of healthy eating: low-fat, non-fried. Choice of side dish: if you want potatoes, if you want vegetables. Location of the sanatorium: 1.2 km to the springs. There and back respectively 2.5 km. If you walk three times a day, as recommended, then 7.5 km. Excellent physical activity. It’s just a pity that due to the schedule of procedures, it only worked twice.Negatives
Quality of treatment. To be honest, I'm not impressed. Just like in our sanatoriums, they try to impose unprofitable procedures. And in demand, such as massage, underwater massage, you have to beg. After assigning the minimum procedures included in the package, paid ones begin to be imposed. Seeing a doctor is a different story altogether. I went with curiosity, for the first time to the vaunted overseas doctors. First, in the hallway, in front of everyone, she scolded me for being late. Later it turned out that the nurse had mixed up the time. The doctor apologized, but not in front of everyone. She was in a hurry and inattentive. The reception is purely formal. She complained about feeling unwell and probably high blood pressure, but the doctor responded by complaining about too many people (60 people) and the need to work on Sunday. I didn't measure my blood pressure. She complained of pain in the thoracic spine and wrist joints. For some reason, treatment (mud and electric) was prescribed for the lower back. I was also somewhat surprised by the randomness of the prescribed procedures. There is no concept of course treatment: when suitable procedures are selected and a course is prescribed. Everything was scheduled for two or three sessions. Of the three manual massage procedures (all three were performed by different specialists), Olin was carried out shockingly poorly. The whole hope is that people won't complain. I immediately went to the doctor and asked to invite the manager of the medical department, and insisted on changing the procedure. Of course, they resisted and tried to convince them that this was subjective, but since I am a health worker, I convincingly convinced them otherwise. Accommodation. The sanatorium building is old. Therefore, communications breakdowns constantly occurred. The first night I didn’t sleep for a minute because something in the heating system was broken and was loudly knocking monotonously all night (as if the neighbors were hitting the radiators with a hammer). It was just horror, which provoked a nervous breakdown and hypertension. At the reception they couldn’t help, they told us to wait until the morning when the engineer would come. In the morning (it was Sunday) an engineer came, opened the technical hatch, and did something. Two hours later everything happened again. Panic seized me; I couldn’t stand another night like this. Contacted sanatoriums. To my honor, they reacted and called quickly. We will omit the tone in which the conversation was conducted with me; that was not important at that moment. They said that they would look into this issue and notify me in writing. That's all. As you understand, I did not receive any notification. I realized that I had to solve the issue myself, I found an engineer, took his contact information and phone number and contacted him directly. He, in turn, promised that at any time of the day, if there were problems, he would come and fix it. The next night there was no knocking, but... something broke in the climate control system and hissing sounds were heard from there all night. The sounds were not aggressive and the previous sleepless night took its toll; it did not interfere with sleep. Well, it should be noted for sensitive people that music from the nightclub, of course, can be heard. We refused to do any cleaning because it was done using products that smelled too much of bleach. Nutrition. If you like to eat, then you need to come when the restaurant opens, because by the end there is nothing left or replenished. There was one married couple who always argued about this. The waiters, seeing them, rushed to the scattered place so as not to communicate, but the man then went to the reception. Staff. Extremely unfriendly and impolite. But, walking around the city and then for three days in Prague, talking with local residents, it became clear that this was not the hotel’s problem. Such a national feature.Answer from Grandhotel Ambassador
Уважаемая госпожа Shypula, спасибо за Вашу оценку, хотя не совсем положительную постараемся улучшить наши услуги согласно Ваших рекомендаций. С уважением Мария
Alexey Orlov
24.02.2020
Positives
Excellent hotel, very good medical facilities, good location, excellent rooms!Negatives
NoAnswer from Grandhotel Ambassador
Уважаемый господин Орлов, большое спасибо за высокую оценку наших услуг! С уважением Мария
Stanislau Skers
23.02.2020
Positives
I’ll be honest. I chose the sanatorium not by its location to the mineral springs, but by its location to the pubs. The second criterion was the presence of a buffet not only for breakfast, but also for lunch and dinner. And the third criterion was the price of the 4* sanatorium. Before that, we were in sanatoriums Richmond (everything is excellent. but very far from the center of K.V.. where there are shops and bars) and in Smetana Vysehrad (no buffet). The Ambassador met all my criteria. I started monitoring prices and reviews about half a year ago. In at the end of November I caught the price of 1740 euros with three meals a day for 17 days. (Please note! Prices on the website are indicated in euros. Sanatoriums issue an invoice in Czech crowns at their rate + exchange rate difference at the bank. In total it turned out to be 1800 euros - because I need It was necessary to pay by bank card. And in the sanatorium they can also take payment in cash in euros. And exactly as much as indicated on the website.) I read all the reviews written by clients. Therefore, I knew all the pros and cons of the Ambassador in advance. Almost all reviews are true. are reliable and give you the opportunity to correct what many consider to be shortcomings. Well, for example: -thin pillows (although I was quite satisfied) - ask and they will give you additional ones. Or dust and garbage in the room - two words at the reception and the room is washed every day. (also with replacement of linen, bathrobes, towels, etc. .) In the dining room (yes, yes, after all, in the dining room, and not in the restaurant) there is not enough, let’s say, croissants - ask the cook and they will personally bring you some delicious food. As for food. For lunch and dinner there is always fish, meat, chicken. Sometimes it’s deliciously cooked, sometimes not. In 17 days everything gets boring. BUT! What saved the situation were simply awesome desserts (cakes, pastries, cheesecakes, picenies, etc. three times a day - and they never ran out). Believe me, this was not even close to happening either in Richmond or in Smetana. I won’t write about the treatment, medical staff, procedures, reception work. Everything is of a standard high level. Special thanks to the specialist with gas injections, Mrs. Marine, for her customer love. Special thanks to the chief reservations manager, Mrs. Maria Benakova, for the free room upgrade - room 309 Junior - just BOMB!Negatives
Very cold beer!.Everywhere! In all the bars! - I ended up with a sore throat.Answer from Grandhotel Ambassador
Уважаемый господин Скерс, как приятно читать эти слова! Спасибо за высокую оценку наших услуг будем ждать Вашего приезда согласно нашему договору! С уважением Мария
Ida Gruslak
17.02.2020
Positives
Hello guys, we really liked it. We stayed in a nice room with three people. We didn't miss anything. Treatments very good. Doctor friendly. Kitchen staff great and helpful. Even drinking or fetching spring water was fun. It was a nice walk for us with fresh air. Come again. Cloppenburg, Essen, Sindelfingen.Answer from Grandhotel Ambassador
Liebe Frau Gruslak, vielen Dank für Ihre nette Wörte, so dann nächstes Mal! Mit herzlichen Grüssen Maria
Rosa Martin
16.02.2020
Positives
The applications were good, the med. Staff was friendly and topNegatives
It was a bit loud during the events in the theater downstairs and the fact that there were few seats in the restaurant was simply unpleasant when some people were standing aroundAnswer from Grandhotel Ambassador
Sehr geehrte Frau Martin, sehr nett, Ihre Wörte zu lesen! Wir werden uns bemühen, alle Nachteile zu beseitigen. Mit herzlichen Grüssen Maria
Ирина Шевченко
16.02.2020
Positives
This is our 4th time staying at this hotel. Friendly staff. Good food. Take into account the wishes of clients when scheduling procedures. A doctor using gas injections not only improves our physical health, but also creates a mood for the whole day. Thanks to the head doctor of the sanatorium for the clear and professional work of the entire team.Negatives
We tried not to notice.Answer from Grandhotel Ambassador
Уважаемая госпожа Шевченко, очень приятно читать Ваши слова, приглашаем сердечно вновь посетить нас. С уважением Мария
Makhmud Makhmudov
05.02.2020
Positives
Thank you very much for everything. My wife and I really enjoyed it. Everything was rated excellentAnswer from Grandhotel Ambassador
Уважаемый господин Махмудов, большое спасибо за высокую оценку наших услуг! Будем ждать Вашего приезда в будущем! С уважением Мария
надежда максимова
01.02.2020
Positives
Many thanks to doctor Marina Kratochvilova for her individual approach to treatment with gas injectionsAnswer from Grandhotel Ambassador
Уважаемая госпожа Максимова, спасибо за Вашу оценку, приезжайте к нам вновь. С уважением Мария
Peter Klassen
30.01.2020
Positives
Very good support!!!(Knowledge of Russian is an advantage). The food is not too fatty, mostly steam cooked, large selection of meat but little pork, very varied. All treatments take place in the spa hotel. After winter walks, you can relax well in the sauna. Friendly staff.Negatives
A little too far to the mineral water springs for those with walking difficulties or restrictions. It could also be a problem for those who are too lazy to go for a walk.Answer from Grandhotel Ambassador
Sehr geehrter Herr Klasse, sehr, nett, Ihre Wörte zu lesen! Wir freuen uns auf Ihren weiteren Besuch! Mit freundlichen Grüssen Maria
Валерий Лесин
23.01.2020
Positives
Very attentive and polite staff, excellent masseuse Petra, thank you very much to everyoneAnswer from Grandhotel Ambassador
Уважаемый господин Лесин, спасибо за высокую оценку наших услуг! С уважением Мария
NASTASSIA RYZHEVICH TRYFONOS
23.01.2020
Positives
Everyone was very pleased, we will come again 💯Answer from Grandhotel Ambassador
Уважаемая госпожа Трифонос, спасибо за сердечные слова, приглашаем сердечно посетить нас вновь! С уважением Мария
Sigrid Gültzow
20.01.2020
Positives
We stayed at the hotel for 7 days at the beginning of January. We felt very comfortable and had a good rest. The food was more than sufficient and we enjoyed it very much. The treatments were good, but some applications could perhaps take longer. The location of the hotel is very pleasant. It takes about 15 minutes to get to the springs, which you can use for a nice walk.Answer from Grandhotel Ambassador
Sehr geehrte Frau Gültzow, sehr nett, Ihre Wörte zu lesen! Wir laden Sie nochmal herzlich zum Besuch! MIt freundlichen Grüssen Maria
Galina Suslina
19.01.2020
Positives
Everything is fine!!! Thank you.Answer from Grandhotel Ambassador
Уважаемая госпожа Суслина, очень рады читать такие сердечные слова! С уважением Мария
Robert Bakalyar
18.01.2020
Positives
Close to the bus station, there is a pub, a disco bar and a banquet hall.Negatives
The food for dinner is poor! It does not correspond to a 4-star superior grand hotel! We spent two New Years in a row in this hotel, and not once during the week did we have lamb, venison, rabbit, duck, wild boar, seafood or good fish for dinner ! A shame!!!Answer from Grandhotel Ambassador
Уважаемый господин Бакаляр, спасибо за оценку, постараемя устранить все недостатки. С уважением Мария
Александр Ташнев
14.01.2020
Positives
Beautiful hotel building, large rooms, consistent with the description of the sanatorium website. There is always free tea in the dining room. There is no restaurant, a modest buffet for three hot dishes. But for the money we paid it was quite good. There is a lot of air in the treatment department. Nice staff.Negatives
The only negative: On Fridays and Saturdays in the hotel building itself from 22.30 to 3-4 o'clock in the morning there is a real disco!!! Bass roars throughout the entire hotel. The deluxe rooms and apartments are located in the part of the building above the nightclub, you can even hear the words there)). It's impossible to sleep at all. We have to go there. But if the party is closed, and often it is, then just endure it. The receptionist told me that it was only two days - be patient. They changed our floor from the first to the third - this did not help. The next weekend we were given a room in addition to our apartment (free of charge) on the top floor in the farthest corner, but even there it was a bit noisy. Rooms overlooking the sports store will be noisy twice a week. It’s ideal to take a classic, it’s cheaper and quieter. But it is better to buy earplugs in advance.Answer from Grandhotel Ambassador
Уважаемый господин Ташнев, спасибо за высокую оценку наших услуг! Относителяно шума - наш отель один их самых известных отелей в городе, кде играет живая музыка и все считали это как преимущество. Постараемя понизить громкось музыки. С уважением Мария
Eugen Donhauser
11.01.2020
Positives
it's all okAnswer from Grandhotel Ambassador
Sehr geehrter Herr Donhauser, lieben Dank für Ihre nette Wörte! MIt herzlichen Grüssen Maria
Alexey Laluev
10.01.2020
Positives
Once again we visited the Ambassador - once again we were satisfied with the treatment, staff, living conditions and cuisine (desserts became more varied and tastier). It's good that there is tea for lunch and dinner.Negatives
minus - lack of a coffee machine. . Tea and coffee leave much to be desired!Answer from Grandhotel Ambassador
Уважаемый господин Лалуев, спасибо за высокую оценку услуг, будем стремитяся улучшит качество кофе и чая. С уважением Мария
Вера Гуленкова
08.01.2020
Negatives
Very poor and monotonous breakfast. Forgot to wish you a happy birthday.Answer from Grandhotel Ambassador
Уважаемая госпожа Гуленкова, извиняемся за все негативные моменты, постараемя устранить все эти недостатки чем быстрее. И Вам как наше извинение, что мы не поздравили Вас с днём рождения, предлагаем бесплатный апгрейд на высшую категорию номера. С уважением Мария
Aleksandr Makogoncuk
05.01.2020
Positives
I would like to express my gratitude to all the employees of Sanatoriums.com. Everything is very well organized and very convenient and comfortable. Special thanks for the excursion to Prague. And special thanks to Guide Alena Reznikova. Sincerely, the Makogonchuk familyAnswer from Grandhotel Ambassador
Уважаемая госпожа Макогончук, спасибо за оценку. С уважением Мария
ВАЛЕНТИНА ЗАЙЦЕВА
05.01.2020
Positives
I am very grateful to SPA sister Katerina. A sensitive and responsive person.Negatives
Negative emotions from communicating with the Chief Doctor. I didn’t like the New Year’s programAnswer from Grandhotel Ambassador
Уважаемая госпожа Зайцева, спасибо за оценку, мы постараемя устранитя все недостатки. С уважением Мария
АЛЕКСАНДР ТРИС
05.01.2020
Negatives
I didn't like the New Year's dinner program. In our opinion (there were six of us), the chief physician is annoyed by all the patients. Completely different levels of professionalism among massage therapists. One woman with multi-colored hair is not an expert at all.Answer from Grandhotel Ambassador
Уважаемый господин Трис, му будем стремиться устранить все недостатки. С уважением Мария
Hans-Joachim Meinke
05.01.2020
Positives
New Year's Eve party was good but very loud and no dance music, was much better three years beforeNegatives
Very cold in the building, there is a draft in the building, especially at breakfast on January 1st. Food wasn't particularly good to my tasteAnswer from Grandhotel Ambassador
Sehr geehrter Herr Meinke, wir werden uns bemühen, alle Nachteile zu beseitigen. Mit freundlichen Grüssen Maria
Galina Zolotareva
02.01.2020
Positives
I really liked the hotel, especially the medical center. The hospital staff are very friendly and professional in their field!!Negatives
In the first days of our stay at the hotel, we were very pleased with the hotel restaurant. Everything was deliciously prepared, there was enough of everything. The girls and the hall workers cleared the table very quickly. But after a few days, our opinion changed greatly. By the middle of lunch or dinner, all the hot dishes were often gone dishes and had to repeatedly ask for at least something to be taken out. The baked goods also got worse, it’s good if you find one thing. I think that the cooks were changed, and the new team that took over had no work experience.. I’d especially like to say about the pool. Indoors There was such a strong smell of sewage in the pool that I had no desire to use the pool!!! I really liked the location of the hotel!!! If the hotel management takes into account the comments, then I would recommend the Ambassador Hotel for relaxation and treatment!!!Answer from Grandhotel Ambassador
Уважаемая госпожа Золотарева, спасибо за искреннее выражение к уровни наших услуг, постараемся устранить все недостатки. С уважением Мариа
Светлана Воронова
02.01.2020
Positives
I liked everything.Answer from Grandhotel Ambassador
Уважаемая госпожа Воронова, спасибо за положительную оценку. С уважением Мария
Владимир Соколов
01.01.2020
Positives
Everything was wonderful! I especially liked the reflex massage.Negatives
Did not haveAnswer from Grandhotel Ambassador
Уважаемый господин Соколов, спасибо за положительный отзыв, мы будем стремиться повысить нашу уровень. С уважением Мария
Andrej Buchsbaum
30.12.2019
Positives
everything was good and everyone was happy with the food and treatment, except for the behavior of some employees. In general, I can recommend it. P.S. it’s bad that there is no place where you can sit and chat. A small cafeteria without the obligation to order anything will not hurtNegatives
some employees could be more polite: this is the doctor sitting at the reception, the woman who does the dirt; the manner of conversation is like when training dogs, as well as the cleaning lady in the sauna and pool .... she throws and expresses dissatisfaction that she has to often wipe the floor. ....I’m sorry to ask, why is it there then and who is to blame that when leaving the pool and showering, the water runs down to the floor????????? .P.S. it’s bad that there is no place where you can sit and chat. A small cafeteria without the obligation to order anything will not hurtAnswer from Grandhotel Ambassador
Уважаемый господин Buchsbaum, спасибо за оценку, мы постараемся устранить все недостатки, приезжайте проверить! С уважением Мария
Oleg Krasovytskyy
28.12.2019
Positives
Nice hotel, good food, good location, large room, good facilities.Negatives
Room cleaning service could be better. Diet/allergen labeling on food in the buffet would be a big help. Unfortunately, this was not done even when asked.Answer from Grandhotel Ambassador
Vielen Dank für Ihren Aufenthalt und Ihre Bewertung. Verbesserungsvorschläge werden an einzelne Leiter dieser Abteilungen weitergeleitet.