references
Любовь Яковлева
20.05.2019
Positives
A wonderful hotel in the Art Nouveau style of the late 19th century. A superbly refurbished building with cozy stylish rooms and beautiful comfortable bathrooms. Very well equipped spa therapy facilities. We liked the food and service in the restaurant. All staff speak Russian well.Negatives
Medical staff sometimes speak very impolitely to patients like: “There are many of you, but I am alone!”, and scolds them for the slightest delay for procedures. It's quite cold in the restaurant, the air conditioning is too strong.
Answer from Grandhotel Ambassador
Уважаемая госпожа Яковлева, Спасибо за приятную оценку наших услуг, мы постараемся устранить все неприятности, которые Вам мешали в полном расслаблении. С уважениeм Гранд отель Амбассадор
Natalia Walger
14.05.2019
Positives
The treatment was worth it, the treatments are personally recommended and arranged. The staff is very pleasant and friendly. The cuisine was plentiful and delicious. The location is good, a few minutes walk to the thermal springsNegatives
The cleaning of the rooms wasn't that good, a lot of dust everywhere
Tatiana Wegel
14.05.2019
Positives
I liked everything!! cleanliness and beauty!!! the sauna is wonderful!! the pool is a little small.... but the cleanliness and water are excellent!! THANK YOU TO ALL THE HOTEL STAFF!!!! the room was gorgeous!! huge.... with an entrance hall.. .two TVs....two bathrooms...all the furniture is in old decor!!the beds are snow-white....an excellent minibar...and most importantly CLEAN AND ORDER!!!THANK YOU!!VERY SATISFIED!!!
Andreas Feideiheimer
12.05.2019
Positives
Very nice staff. No queues for procedures. Always fresh fruit when eating. Very tasty cakes. Good location. Very great sauna. Everything was great, we had a good rest.Negatives
No tea at lunch and dinner. Very noisy on Friday and Saturday because of the Kakadu nightclub.
Natalja Peters
08.05.2019
Positives
We want to say a big thank you to all the service staff for their warm and attentive attitude. Everything was wonderful. We will recommend your hotel to our family and friends, and we ourselves will try to come again to get a lot of impressions and health again. We wish the team health and success.
ANATOLII SHVAGREV
08.05.2019
Positives
Overall, the sanatorium left a pleasant impression. Treatment and service at the proper level. The nutrition is ambiguous, sometimes very good, sometimes mediocre. The location is good for those who like to walk; the round trip to the 6th spring is 2.5 km.
Олег Федоров
06.05.2019
Positives
Almost nothing but advantages. The medical staff deserves special thanks. All with a smile and friendliness. We liked.Negatives
The food does not correspond to the star rating of the hotel. Ordinary dining room. Everything is very monotonous. Same cheese, same ham. You can't look at vegetables without crying. Fruits are melon, watermelon which is not edible and pineapple. The cheapest cakes and cookies. The coffee is terrible. At lunch and dinner there are no hot drinks, none at all, only for money and of very dubious quality, they brought coffee from a machine. In general, food for 3 s -!Answer from Grandhotel Ambassador
Уважаемый господин федоров, спасибо за Ваш отзыв! Нам очень жаль, что Вам еда и обслуживание в ресторане не понравилось, мы обязательно постараемся все спешно решить. Приглашаем Вас в гости, лично проверить все изменения.
Alexander Zavarzin
05.05.2019
Positives
This is our first time at the hotel. We liked everything. We hope to return next year.
Vera Slutskay
02.05.2019
Positives
The Ambassador Hotel was chosen for the third time. I like everything, even the distance from the sources. It is useful and very pleasant to walk. I would like to note the quality of treatment; all health workers treat each guest very carefully. And, of course, many thanks to all the restaurant workers.
ELENA ROZHKOVA
30.04.2019
Positives
All the staff are very punctual and efficient, which makes your stay at the hotel even more comfortable. The hotel is located some distance from the sources, but this is only a plus. It's very nice to take a walk in the morning or evening.
Инна Дашкина
29.04.2019
Positives
We rested and recovered in April 2019. It looks pompous, but very cozy hotel. It is equipped with the latest equipment, offers an extensive list of treatment procedures, and attentive and responsive staff. I was impressed by the spa treatments; use of the saunas is included in the price. The food is tasty and varied. It may seem that it is a little far from the drinking springs, but in my opinion this is only a plus, a 10-15 minute walk along the picturesque route. With a light heart I recommend this hotel to friends and acquaintances.Negatives
Sometimes waiters in a restaurant remove empty plates from the table too quickly
Tatjana Herdt
28.04.2019
Positives
Thank you all very much! The hotel is wonderful, the staff is very attentive, everything is resolved quickly, the attitude is very respectful and the result of treatment is felt immediately. We will definitely come again and again.Negatives
Sorry, I didn’t come up with anything, there’s no negativity.
ольга миронова
22.04.2019
Positives
Very nice staff and nurses.Negatives
There are a lot of disadvantages. It will take a long time to write, if you want, call me back, I’ll tell you. The doctor is terrible, she doesn’t need to practice medicine.Answer from Grandhotel Ambassador
Добрый день, уважаемая Ольга! Благодарим Вас за оставленный отзыв. Жаль, что Вы не обратились к нам во время Вашего пребывания, мы бы уладили все недостатки. Надеемся увидеть Вас снова в нашем отеле
Mark Ozerskii
15.04.2019
Positives
We had a good rest, attentive staff, excellent food.
Ирина Резчик
15.04.2019
Positives
Treatment RestNegatives
It is advisable to diversify your diet
Andrej Jenike
15.04.2019
Positives
The hotel is located in a very convenient location. All chain stores and services are nearby.
Olga Postnikova
14.04.2019
Positives
The treatment is very good, the staff is beyond praise, the food is excellent. It is located far from the springs, but if there are no problems with walking, it is very beneficial to take a walk after drinking some water.Negatives
No
TAISA NOVIK
13.04.2019
Positives
I liked everything very much, friendly medical staff. All procedures were very competently selected and executed. Thank you so much everyone. Only positive emotions. We feel rested and rejuvenated. We really liked the location of the hotel, which is a little distant from the springs, even though there are 10,000 steps to walk, everything is super!! Thank you for the excellent organization of our holiday!!!
Nina Zabolotskaya
10.04.2019
Positives
Staying at the hotel left only positive emotions. The treatment is excellent. I thank the hotel staff for the wonderful service.
Olena Lysyuk
03.04.2019
Positives
We liked the treatment and food.Negatives
Not all the staff are friendly, there is a biased attitude if you speak Russian. The guy with the ponytail at the reception didn't even greet my mom back. They also talk a lot and loudly, especially the women in the restaurant. The heater in the room did not work - we were freezing for the first week, until we finally asked for a portable heater.Answer from Grandhotel Ambassador
Здравствуйте, Уважаемая Olena Lysyuk! Спасибо за Ваше пребывание. Если Вас не устраивает ресторан отеля, мы рекомендуем вам связаться с менеджером F&B у менеджера фронт-офиса и менеджера фронт-офиса. Мы можем наказать конкретных сотрудников немедленно за их поведение. Мы приносим извинения за неудобства и, несмотря ни на что, мы надеемся, что вы посетите еще раз наш отель. С уважением, Мартин Кумичик Менеджер по продажам и бронированию Grandhotel AMBASSADOR National House Карловы Вары
Konstantin Yurchenko
01.04.2019
Positives
Great hotel, great location, excellent food. Cleanliness, comfort - everything is great!Negatives
Careless work of junior medical staff during procedures. Either from a lack of qualifications, or from a lack of proper control by management. The doctor prescribes procedures, writes in Czech on the spa card, and the nurse during the procedure (mud applications) asks me: “I don’t understand what the doctor wrote to you!” Should I know Czech? But she can’t ask the doctor herself?! And a number of similar comments. It seems that the medical personnel for the procedures are recruited from low-qualified visitors.Answer from Grandhotel Ambassador
Здравствуйте уважаемый Константин Юрченко! Спасибо за Ваше пребывание, и мы приносим свои извинения за осложнения во время лечения. Наш персонал очень опытный и очень хорошо обучен. В этом случае это должны были быть только временные сотрудники для оказания помощи. Вы можете обсудить все ваши комментарии в любое время с нашим менеджером спа или врачом.
Лариса Богачева
01.04.2019
Positives
I arrived at the hotel at 12.30 and they checked in immediately, which made me happy. The room was cleaned every day and towels were also changed. I came for treatment for the first time, the results were pleasantly surprising: I came with my own blood tests, with high cholesterol, sugar, etc., at the end of my stay I donated blood for biochemistry: sugar and cholesterol were normal!!! The quality of food is beyond praise: two soups to choose from, several main courses, incl. dietary, different fruits every day, delicious desserts. Respect to the cook! I'll definitely come back if possible.Negatives
A small minus - I would like to have a kettle in the room, and in the restaurant tea should be free for dinner. Still 4 stars. The distance to the colonnade in time is 10 minutes to the first source, if you need the last one, then another 10 minutes, and accordingly, back, and you need to walk three times a day before meals, so count on your strength.
Gerda Setzepfand
01.04.2019
Positives
The spa and wellness area is brand new and very beautiful.
Svetlana Baliura
29.03.2019
Positives
Clean, cozy, quiet, very friendly staff everywhere, varied, tasty food, excellent interior in the hotel and in the medical department (there is no feeling of a hospital). We were very pleased. Thank you very much to all the staff for your kindness and hospitality.Negatives
There is an unpleasant smell in the pool from the drain hole, which does not affect the water in the pool at all. We swam with an 8 month old baby, the water was clean and odorless.
Margrit Schneider
29.03.2019
Positives
Very friendly staff. Measures for the environment such as washable tablecloths, simple white (!) paper napkins, and few packaged items on the buffet. But also that the heating in the rooms switches off when the window is opened, and the lights only turn on and off with the room card. We would be very, very happy to come back.Negatives
Please help us to be environmentally conscious, e.g.: no plastic bags in the trash cans in the rooms, bathrobes not changed automatically during your stay, but only as needed, a brown towel for treatments that you always bring with you and only change when requested
Viktor Lehl
24.03.2019
Positives
Everything was very good. Cozy rooms, friendly staff, central location of the hotel. Reliable, secure parking at an affordable price. Good value for money. We really enjoyed!
Людмила Семергей
22.03.2019
Positives
friendly and polite staff, excellent treatment, comfortable sleep, excellent plumbing, possibility of using an electric kettle in the room (on request)Negatives
no coffee machine for breakfast, poor quality coffee, had to be ordered for an additional fee
Natalia Tarasenko
21.03.2019
Positives
Nice room, linen changed on the 3rd day, quiet.Negatives
Far from sources. If you do it 3 times a day, you run 8-10 km. Check-in exactly at 13.00 Late for the procedure by 3 minutes, cannot be restored Earrings were stolen from a set. Silver with agate, not cheap. It was in a box in a purse. Maids serve 4-6 people in a group. Two are removed, and the rest are fumbling, it turns out. I contacted the reception, they were not surprised, and did not even apologize. Not pleasant, to put it mildly. Disgusting. Past this hotel. Spoiled my vacation. I’ve loved Vary since 2005Answer from Grandhotel Ambassador
Здравствуйте, уважаемая Наталья Тарасенко! Большое спасибо за Ваше пребывание, и мы очень сожалеем, если Вы потеряли свои серьги во время отдыха. Там нет воровства во всем отеле, и все камеры безопасности охраняют все районы. В случае, если что-то будет потеряно в отеле, записи с камер будут доступны в любое время. Для абсолютной безопасности мы рекомендуем использовать сейф, который включен в каждую комнату.
Tetyana Bondarenko
18.03.2019
Positives
Everything was great except the weather. But we took the time to enjoy the city and its history by visiting the Karlovy Vary Museum including our trip to Prague with the exceptional guide Nelena. Of course, one week is not enough, so we wanted to do everything we had planned. We had excellent procedures, 18 of them were included in the package. But I especially recommend buying a massage that you won’t regret: Thai for all parts of the body, we took 1 hour - just fine, or Thai for the legs for 30 minutes if it’s a little tight financially. We plan to visit the same hotel in the warm season. Yes, I want to say thank you to sanatoriums.com for the excellent work, thereby making our rest and treatment easier. Have a nice holiday.Negatives
There was one minus, but only for my daughter, since she does not eat meat products, the choice for her in the hotel restaurant was limited. I wanted more vegetables, boiled, steamed, stewed, and not just raw. And put less salt in the prepared dishes, since people come for treatment, I think those who need it can add more salt if their health allows it.Answer from Grandhotel Ambassador
Уважаемая госпожа Татьяна Бондаренко! Большое спасибо за ваше пребывание в нашем отеле, и мы рады, что вы остались довольны качеством лечения и предоставленными процедурами. Мы передадим Ваш отзыв нашему менеджеру по питанию для улучшения диеты. Спасибо за ваш отзыв, который помогает нам улучшить наш сервис. С уважением, Мартин Кумичик Менеджер по продажам и бронированию Grandhotel AMBASSADOR Карловы Вары
valeriy popov
18.03.2019