references
IULIIA KIRILLOVA
30.09.2019
Positives
A beautiful, old building, recently renovated. Friendly staff, they speak Russian. Delicious buffet. I underwent underwater massage and Charcot showers, nurse Helena does them perfectly! There is a swimming pool, you can swim, it is small, but as a rule there are no visitors there, I swam alone or with someone else. The medical building is conveniently located, from the room in a cozy soft terry robe and slippers, straight to the procedure, literally next door! The sanatorium is not located in the center of the resort area, but there is an advantage - daily walks to the mineral water, a walk of 10/15 minutes. We like to walk. There are many shops in the city, the closer to mineral water sources, the more expensive. In the area of the Ambassador hotel there are good shops with reasonable prices, many cafes with delicious national cuisine. Not far away is Lidl, a grocery supermarket, where beer starts from 5 crowns. Near the hotel beer from 27 CZKNegatives
The carpets in the dining room and rooms are difficult to keep clean... I suggest you just remove them!
Answer from Grandhotel Ambassador
Уважаемая госпожа Кириллова,большое спасибо за тёплые сердечные слова! В начале ноября будем менять ковьёры на 1. этаже и около лифта, мы уверены, что гостям обстановка понравится. Сердечно приглашаем посетить нас вновь!
Людмила Комарова
30.09.2019
Positives
A pleasant impression from the work of all the staff. We will have the opportunity to come again. As for the food, good breakfast.Negatives
It’s a little far to walk to the springs, especially when it’s cold. As a result, I caught a cold.
Albina Rukosueva
29.09.2019
Positives
Excellent food, clean rooms, excellent spa and treatment area. A little far from the sources, but there is always a chance to take a walk. Russian TV in the rooms and excellent Wi-FiNegatives
The pillows in the rooms were terrible, they asked to replace them, but this was not successful. Dirty carpet on the stairs in the hotel.Answer from Grandhotel Ambassador
Добрый день, госпожа Рукосуева, спасибо за Ваш отзыв и´высокое оценение услуг. Относительно кобёра на лестнице – будем менять ковёры в течение нескольких недель, подушки постараемся менять постепенно, приглашаем Вас на следующий год проверить все изменения. С уважением и наилучшими пожеланиями
Larisa Pettersen
25.09.2019
Positives
I liked everything very much, I didn’t even want to leave.Negatives
I didn't see any downsides.
виктор пилипенко
25.09.2019
Positives
I liked the Ambassador Hotel. There are no complaints about the service staff, as for the kitchen, they are great, during the two weeks of stay the dishes were never repeated and were delicious, special thanks to the chefs. In general, the holiday and treatment were a success, thanks to all the ambassadors, I will recommend this hotel.
Naum Bespaly
24.09.2019
Positives
The hotel is located one and a half kilometers from the springs, on average we walked ten kilometers a day and it was wonderful. Service is good, food is good. Nothing to complain about. Thank you. The meeting at the airport was good, the excursion was good. Everything is fine.Negatives
There is no negativity.
Alexander Renk
22.09.2019
Positives
Good afternoon. We are very pleased with our stay at your hotel. The quality of treatment is excellent. The food is good. The people are kind.
Дмитрий Кудряшов
17.09.2019
Positives
Huge beautiful hotel room. Responsive staff.Negatives
They offered very few procedures; I had to go to another sanatorium. You also had to go far to get mineral water. And what struck me most was that blood pressure in the sanatorium cannot be measured from Saturday to Monday, although procedures are provided. The food in the restaurant is good, but not very well prepared.
Эрна Гулабян
17.09.2019
Positives
I would recommend the Grand Hotel Ambassador without hesitation to anyone who wants to receive good treatment. All procedures are on time - no need to wait for hours; everyone is very attentive and helpful. And most importantly, if you need to see a doctor without an appointment, this is possible. In my opinion this is one of the biggest advantages.Negatives
I'm not sure if this can be described as a negative, but if you want to live closer to the sources, Ambassador is not the best choice. When the weather is good, a 20 minute walk is not a problem, but when it is raining or windy, it is no longer a walk. We must keep this in mind.
Оксана Малыч
16.09.2019
Positives
Good treatment, cleanliness in the medical building, friendly, friendly medical staff. The location of the hotel is good, everything is within walking distance.Negatives
Poor, meager food, disgusting pillows. The room was never cleaned in 14 days, i.e. The carpet was not vacuumed at all. They only cleaned the bathroom and took out the trash. The dust in the room was wiped off once in our presence. I wiped it myself once, because... There was a large layer of dust; I didn’t want to breathe the dust. The hotel is called 4-star Super Rio, but only deserves a weak 3-star. In connection with the excursion, I asked to postpone the paid procedure to another time, there was no free time, and the money was not returned either, they promised on the day of departure, and when they left, they promised to return it within three days. I’m not sure, if they didn’t return the money within 4 days before departure, let’s see if they will return the money within 3 days after departure?
ZINAIDA KIREYCHEVA
13.09.2019
Positives
The hotel is very beautiful both from the outside and from the inside. The location of the hotel is very convenient - not close to the colonnades and not far away, which allowed for more walking and movement. The staff is very welcoming and friendly. I really liked the girl who gives gas injections - she is friendly, cheerful and has a sense of humor. I liked that they distribute the procedures in accordance with our excursion plans. The food (buffet) is quite simple and you can choose vegetarian dishes. Overall we really enjoyed our stay at this hotel.Negatives
There are no cons. Someone complained about the pillows that they were thin and small, but we liked it. You can't please a living person.
michael naumann
12.09.2019
Positives
All in all a good spa hotel. Room clean. Eat good. A good spa area. The swimming pool could be a little bigger, but you can't have everythingNegatives
The treatments are very good, but the partial massages on the back leave a lot to be desired. I didn't like these
Kamil Garifulin
10.09.2019
Positives
The pool and three types of saunas were very pleasing. The procedures are also generally very good and useful. The food is varied and tasty.Negatives
I didn’t like that we were accommodated in a wing with additional steps, although we saw that we had a small child with whom we could only move with a stroller. There was no ventilation in the room.
Lidiia Scherbakova
10.09.2019
Positives
Very friendly staff. Very tasty dinners.Negatives
Despite numerous emails, no one knew about the replacement of residents. And each time I had to start my story anew.
Наталия Иванова
09.09.2019
Positives
We were in Karlovy Vary for the first time with my mother, I took her to improve her health and take a course of the famous gas injections. We liked everything! The location is excellent, 15 minutes to the springs. If it were closer, we would move less, but 3 times a day to the springs and an excellent promenade. All the staff are great. The treatment program helped a lot, it is still difficult to fully assess the effect, but the result has already appeared
Олег Блувштейн
09.09.2019
Positives
Our family evaluates our stay at the Ambassador Grand Hotel in one word - wonderful. The medical staff works very well. We really enjoyed the location of the grand hotel, the accommodation inside the building. I liked everything: food, service. We left with such a feeling that we wanted to go back there again. Thank you very much for the treatment, rest, and time spent with all the staff.Negatives
As a wish, I would like to say something about working more clearly when meeting you at the airport. I would like to note this point. The reception desk at the hotel is staffed by young guys who need to be more attentive, because... at the moment of departure, it suddenly turns out that they did not check the box in the computer about the additional payment made the day before. This situation of anxiety during departure is undesirable.
Liliia Dubianskaia
09.09.2019
Positives
Thank you to the staff of the Ambassador Grand Hotel for your hospitality. We rested in your sanatorium for the fourth time, we will be happy to come again. We had a good rest and improved our health with your help. I would especially like to note the work of the reception staff in welcoming guests. Very courteous young people Yaroslav and Jacob helped us with accommodation. They took into account our wishes regarding the choice of room and were attentive to our requests throughout our stay at the hotel. We are grateful to Dr. Dagmara Versecka for her professionalism, courtesy and attention in choosing and replacing procedures. We express our gratitude to the reflex massage specialist Lucia for the luxurious massage and to the classical massage specialist Petra and the lymphatic drainage treatment sister Petra.Negatives
I would like to replace despite the good mattresses and bed linen, the pillows are not very comfortable for sleeping.
Raina Asakeeva
08.09.2019
Positives
The medical staff is very good.Negatives
Doctor Bratislava is rude, inattentive; you can expand the menu and add a little meat to your diet; update and renovate the hotel. Thanks a lot!
IRINA SHERMAN
08.09.2019
Positives
I really liked everything, in particular the excursion to Prague with guide Lena and the excursion to Loket with guide Valeria. The sanatorium doctor and medical staff are very polite and professional.Negatives
No.
NATALIA ANTIPOVA
05.09.2019
Positives
The sanatorium has high-quality medical facilities, everything is new and fresh. Nice pool area (swimming pool is small, maximum 3 people can swim at the same time) and three different saunas. Everything is very clean, fresh, tidy, it’s a pleasure to be there. Good medical staff of the sanatorium: chief physician Dr. Vratislava, among the nursing staff I would like to mention Petra, Helena, Yulia, Marina, Lenka. Everyone is friendly, they try their best, procedures are performed on time, in the sanatorium building, which is very convenient: even in the 15-minute interval between procedures, you can return to your room and lie down. As for the rooms, you can see the renovation that was done in 2015, the rooms are good, not shabby, the only negative, in our opinion, is the carpeting, which has already lost its fresh appearance and can cause allergies and people sensitive to it. There is parquet, but, as we understand, only in apartments or suites. Our elderly parents were given a room for people with disabilities, next to the doctor and nurse's office and the help button. Thank you for such a personal approach, although we did not ask for a special room for them. More about the individual approach: my husband was congratulated on his birthday with a bottle of good wine, it was unexpected and very pleasant. The food in the dining room is delicious, fresh, the dishes change, especially for lunch and dinner, there are always 2 types of soup, 2 types of meat, something fish, fruits, desserts, herbs and salads. My parents and husband were prescribed a diet, they were brought special diet dishes.Negatives
There is no negativity, just a wish: to replace the gloomy and sometimes food-stained carpet in the dining room with a light, easy-to-clean floor. Carpeting in a dining room is impractical and difficult to maintain. It would also be good to remove the carpeting in the rooms. On the morning of the day of departure, an unpleasant and unworthy of a 4-star hotel incident occurred at the reception desk upon check-out. The fact is that we extended our stay at the hotel by 4 days. Initially, we planned to spend these days in Prague and fly home, but then we decided that it was better to receive treatment in a hotel for more days. A verbal agreement was received with the manager Maria that we could extend our stay at the same cost per night and stay in our rooms. We had two rooms booked for two pairs of people. However, when we wanted to make a payment for additional days of staying at the reception, it turned out that the manager had not made any changes to the computer and had gone on a day off, so they could not accept payment from us, moreover, no one guaranteed us the preservation of our rooms. By that time, having received confirmation from the manager, we had already canceled our hotel reservation in Prague and found ourselves in a situation that after September 4 we would have nowhere to go (our flight was on September 8). I won’t write for a long time about how we solved this problem; as a result of several of our calls to the reception, one of the clerks called the manager and, following her instructions, made some changes to the computer. But a new problem arose: for some reason, the clerk was unable to enter payment for the second number into the computer. One of our numbers worked, but the second did not. As a result, he took payment for both numbers, but paid everything to one number, promising to deposit the money into the account of the second number after the problem was fixed. After that, I approached different clerks twice on different days to check whether everything was in order and whether payment for both rooms had gone through. They told me that everything was fine. However, early in the morning on the day of departure, when a taxi was already waiting for us at the entrance, we were asked to pay about 550 euros for the second room. We went through a humiliating procedure of making excuses and proving that everything had already been paid for and it was their mistake. Even payment documents with hotel stamps were not immediately accepted as proof of payment. It was very unpleasant to receive such an attitude when leaving. A good impression can be ruined by one such incident.
Владимир Гуревич
30.08.2019
Positives
Excellent service, from ordering to transfer to Prague airport. Every request received an immediate response. A very beautiful place. We expected very modest (dietary) food, but the reality exceeded all our expectations. There are many interesting medical procedures that were not even known about before. Spacious and comfortable room. In general, we were very pleased. Thank you!
Лариса Абоймова
28.08.2019
Positives
I vacationed in Karlovy Vary for the third time. This is my first time at the Ambassador Hotel. One big wish to the hotel is further prosperity and stability. The work of ALL hotel employees who ensured our holiday was impeccable and professional. I will definitely recommend this hotel to my friends, and if possible, I will come here next time. With respect and deep gratitude to the wonderful staff and management of this hotel!
Роман Чечко
28.08.2019
Positives
Wonderful hotel, I liked everything, I would especially like to mention the chefs, who cooked excellently, all the staff are responsive and friendly, there are no complaints about the cleaning of the room. Thank you for a wonderful vacation!
Александр Самохвалов
24.08.2019
Positives
The home environment is calm, comfortable, good climate, clean air.Negatives
No
Lidiya Alekhina
22.08.2019
Positives
The technical equipment of the Spa area is in good technical condition, but some of the staff work very poorly! The massage therapists and staff providing paraffin baths are no good, and they speak extremely rudely! The SPA reception works well. staff on gas injections and laser, as well as cosmetologists! The hotel reception works poorly, unmannered and rude! They even refused to order a taxi to the airport and I had to look for a taxi on the websites myself! The restaurant staff is also ill-mannered and rude! Moreover. The sanatoriums staff also refused to provide me with a transfer, although the offer I accepted from you indicated an Airport-hotel transfer! At the same time, they refused to place an order even for additional money!
Алла Калеева
21.08.2019
Positives
Great hotel. Everything is very clean. Cleaning daily. Linen is changed every three days, but it is also possible upon request. Excellent medical department. Everything is done professionally, quickly and efficiently. There is a large parking lot. The food is varied, buffet style. Everything is delicious and for every taste. The room is excellent, two-story, huge, with two bathrooms, a beautiful view from the window. The great thing is that procedures are carried out on both Saturday and Sunday. The hotel is located a 10-minute walk from the colonnade, but we booked it specifically so that there was a need for a walk (especially since walking among such beauty is a positive thing!) Thank you so much for a great vacation and treatment!Negatives
No.
INTA Gillere
15.08.2019
Positives
We have been staying in this hotel for 4 years in a row. Everything is great. Even the 15-minute walk to the “drinking water” is not a burden...after all, walking is useful...the food is delicious, it’s very clean, they clean every day...there are a variety of procedures anyone...Thank you for the pleasant wellness course.
Марио Климов
12.08.2019