references
Andrej Gavlik
19.02.2023
Negatives
Rooms where procedures are carried out are cool. The water in the Bathroom cools down quickly, the staff does not always control it.
Natalia Riffel
19.02.2023
Positives
A nice, well-kept and clean hotel. The staff very helpful and very friendly. Good value for money The food was very good. We will be back.
Irina Ermisch
19.02.2023
Positives
Everything was perfect. Only one minus. The water in the swimming pool was 19 degrees. Could be warmer
Elena Ignatcenko
13.02.2023
Positives
The Hotel has a good medical base, many procedures, and an experienced doctor. It will take about 15 minutes to walk to the first source, which means that the hotel is only suitable for mobile patients. At the same time, everything you need is nearby, shops, salons, etc.Negatives
There are no particular complaints, only the food could be better.
Svetlana Pankratz
12.02.2023
Positives
Good afternoon. We underwent a wellness treatment at the Ambassador with our friends from January 18 to January 27, and since this is not the first time we have been to this hotel, each time there are pros for the better and, of course, cons. But everything is in order. Sanatoriums, as always, thank you very much, everything was clear and fast when booking. Check-in, room everything is fine. I would like to express my special gratitude to the head doctor, Larina Natalya, who listened to our problems and prescribed us procedures that really help us. I was very pleased with the fact that the massage therapist has changed and now Yaroslav and Katarina are not just stroking, but actually massaging. I would like to mention the girls and say thank you to them, this is from the physiotherapy room, unfortunately I don’t know the name, Rosa, who did the underwater massage, was also friendly and welcoming, thank you Rosa!!! for your sensitive and attentive attitude, for your professionalism, for your kindness and positive attitude towards recovery. Margarita, the young girl who distributes the procedures, is CLEAR, listens to our opinion, thank you for your attentive attitude and conscientious approach to your duties, but the older, dark one should learn from the young one, be more attentive, learn to say hello and also hear our wishes . Unfortunately, not all nurses have this attitude! I sincerely hope that these reviews, both positive and negative, will not go unnoticed. Because there is a great desire to come again. I would also like to mention the maids who created comfort and coziness in our rooms. Thank you!Negatives
And as always, a little negativity that left an imprint. This, of course, as I noted above, the nurse who distributed the procedures, who is older in age, should not raise her tone, but talk and hear us, this is about replacing the massage therapist Yana. Another imprint is that on January 25 (you can see who was working the shift), my husband and I went into the restaurant at 20 minutes past seven, and they told us that the restaurant was already closed and left us practically without dinner, although there were still people sitting in the restaurant. I think THIS IS UNACCEPTABLE!!! Another disadvantage is that the tables are placed so close to each other that it is difficult to walk with food to your table, is it really impossible to place them in 3 rows as before, because there is also an additional room. This is, I think, the wishes of many of the people we talked to. Well, the rest was all good
Vitali Maier
12.02.2023
Positives
Everything was great, we really liked it.Negatives
Housekeeping is not very clean.
Aliaksandr Stsiashenka
08.02.2023
Positives
We had a great and healthy rest. Accommodation, food and treatment in one place. The food is varied: dietary lunch and dinner, greens, vegetables. For breakfast there is a choice of diet and fried food, muesli, fruit. Sauna and swimming pool without restrictions on the number of visits. Parking is available and relatively inexpensive - 10 euros, but you can park your car for free on Moskovskaya Street, behind the police.Negatives
Bad pillows. Instant coffee for breakfast. Despite this, very good price/quality ratio.
Sabir Manafly
05.02.2023
Positives
In general, everything is fine.Negatives
The pillows are terrible. Bring your own pillows. Shampoo gives allergies. Massage oil causes allergies.Answer from Grandhotel Ambassador
Уважаемый господин Manafly, пасибо за оценку, постараемся устранить вот ети недостатки. Очень жаль Ваших неприятностей с качеством косметики, под вопросом можно у дежурной получить другую марку косметики или масла. С уважением Мариа
Nikolay Zapodovnikov
04.02.2023
Positives
Good afternoon. AMBASSADOR - everything was wonderful: - starting from check-in at the hotel, the food was exceptional! - everything was delicious, different dishes every day. I liked all the procedures, the staff was polite and attentive. Good sound insulation - we rested in silence. The room is clean.Answer from Grandhotel Ambassador
Уважаемый господин Zapodovnikov, огрмное спасибо за оценку нашич услуг, надеемся на дальнейшие встречи с Вами!. С наилучшими пожеланиями Мариа
Krimhild Heesen-Conrads
31.01.2023
Positives
When we arrived, the staff in the dining room were very stiff and didn't bat an eyelid. 🫣 Later it became more relaxed and pleasant because everyone had smiles on their faces. The entire stay was very, very pleasant 👍👍👍
Barbara Boveleth
30.01.2023
Positives
Everyone is very friendly and helpful. I felt very comfortable here and would love to come backNegatives
Unfortunately, the visiting times for the sauna and swimming pool are too short. It closes at 8:30 p.m.
Nikolai Ivanov
24.01.2023
Positives
Everything was very good, one small note not about the hotel, but rather about the description of the hotel, there is a fitness room with exercise equipment, which, unfortunately, was not indicated in the description. We found out about it on the last day before leaving, we would have gladly studied it if we had known earlier 😊
Elena Messerli
20.01.2023
Positives
Very good hotel with friendly staff. I'll be backNegatives
Restaurant closes too early.
Claus Duncker
17.01.2023
Negatives
The building is not barrier-free. All stairs except the central internal staircase have handrails that are too short. Due to the impersonal management, the house lacks any “atmosphere”. There are no common rooms for day stays. The cost of goods for the food was apparently at the lowest possible level; as a rule, fish was far too dry and meat was hard and fibrous, potatoes were watery and tasteless. The fact that this kitchen also prepared the New Year's Eve buffet was the height of disappointment.
Viktoriya Borissova
10.01.2023
Positives
I thank all the staff of the sanatorium. Everyone was polite and good-natured. I can only say positive words about the treatment. I didn’t even expect what I received, the treatment is just super, I recommend it. Thank you ❤️❤️❤️
Andreas Kress
08.01.2023
Positives
Good treatments, comfortable rooms, good food, excellent Saunas + relaxation area. Everything is very clean. Very good excursions to Prague.Negatives
The procedures take place within 4 walls, but with an open roof. Everything is very audible and when you want to relax it’s not comfortable. There are not enough tables for all the visitors, sometimes you have to wait. Our procedures turned out to be monotonous.
Barbara Duncker
04.01.2023
Negatives
Food: too salty, meat too dry, potatoes very wet and undercooked, vegetables overcooked or undercooked, salads (cabbage or cucumber) much too coarse. I've never had such shabby food in a hotel. What kind of Christmas dinner was that anyway? Apart from a glass of champagne, everything was as usual. Therapies: Tub baths are not suitable for older people because it is difficult to get out of the tub. There are no grab handles outside the tub. Very dangerous. I decided not to take any more baths. I didn't feel like breaking my legs. It's a very impersonal house. Where did you get the 5 *****?
Lida Janke
03.01.2023
Positives
The hotel is good. The staff was super good, from the doctor to the cleaning staff, everyone was super nice and accommodating. The applications were great.Negatives
The negative was the food, the same every day. Breakfast was good, but dinner was a steamed fish every day and always the same meat. The food was always cold. This is insufficient for a 4 star hotel.
Alexander Hermann
02.01.2023
Positives
We liked everything. Hotel location, food, staff. We will definitely come again!!!
Ольга Майстер-Фрайсдорфас
01.01.2023
Positives
We liked everything and had a good time. The hotel staff are welcoming and friendly. There were only good impressions
Elisabeth Kritz
31.12.2022
Positives
Good location, friendly staff. Nice sauna.Negatives
Food was good, but manageable.
Juliana Wollmann
28.12.2022
Positives
We liked everything. Thank you all for the good work.
Alexej Schwarz
26.12.2022
Positives
Treatments, staff performance, hotel location and food were very good.Negatives
No negatives.
Serghei Zagrebelinai
18.12.2022
Positives
I liked everything very much. Location in the city center. Shops, banks, bars, restaurants for locals, bus station within walking distance. You need to walk about 7-10 minutes to get to the springs, but the road is without steep climbs and picturesque. Spacious room, comfortable beds, quality linen, you can ask for an extra pillow, modern bathroom with heated floors and heated towel rails, fluffy white towels and bathrobes. The corridors of the sanatorium and spa are warm. The food is of high quality, varied, perhaps a little bland, but for a sanatorium this is a plus. The buffet system is convenient due to its flexibility. Free drinks are offered for every meal: in the morning coffee, 4 types of tea, juices; water and tea during the day; in the evening tea and very tasty kefir. You can also order alcoholic drinks for a fee. The service in the restaurant is at an excellent level: fast, efficient, friendly. The spa area is new, nicely decorated with wood, very clean. The staff is professional and very friendly, meeting the patient’s wishes whenever possible. All procedures are exactly on schedule, the assortment is good. We took a treatment package. Within 12 days, I felt much better, pain in the neck and lower back went away, and my sleep improved. Many thanks to the Ambassador sanatorium and the website sanatoriums.com.
Rudolf Mittelstein
11.12.2022
Positives
All treatments were great, including the reflex massage despite the rude lady, otherwise everyone was very nice.Negatives
Unfortunately no lounge. Wellness area could be larger, not enough loungers. The room was clean at first glance, you just shouldn't look under the bed and table (drawer side), where it was very dusty. Table surfaces and bedside tables also seem to rarely be wiped down.
Tatjana Gebensbauer
09.12.2022
Positives
The location is very good, central. We always like to come again.Negatives
Actually everything was fine except for little things.
Viktoriya Niederberger
09.12.2022
Positives
I liked it all very much. Sanatoriums are on top as always! We met, brought, took back. Always punctual, emails are answered very quickly. Thank you for the excursion to Prague! The guide Valentina is the best! I really like the Ambassador Hotel. Location, treatment, food, staff. I would especially like to mention the medical worker Lucia, she did reflex massage. Just a sorceress. Thanks a lot!!!
Victoria Stavila
04.12.2022