references
Irina Dyagileva
24.09.2017
Positives
The 2 week stay with treatment was simply wonderful! Liked everything !Negatives
No
Валентина Касымова
19.09.2017
Negatives
Far from the sources, the pros are walking, the cons: if you are late for treatment for this reason, it disappears and there is no replacement.
ceslav poplavskij
17.09.2017
Positives
Quiet, calm and beautiful city, nice and helpful people. Thank you.Negatives
There are no downsides as such. It was my first time and of course I plan to go again in the future.
Olga Danshina
06.09.2017
Positives
Wonderful hotel! I liked everything very much! Thank you ! I will definitely recommend it to my friends!
Olga Buzhina
04.09.2017
Positives
very nice polite staff, liked the spa treatmentsNegatives
No
Boris Kolkin
03.09.2017
Positives
Very good service staff!Negatives
It is not convenient to select an individual schedule of procedures,
Алексей Драске
02.09.2017
Negatives
No hot drinks (tea, coffee) during lunch; they must be ordered separately. It’s strange to have it at breakfast but not at lunch. In Russian it is called.... .
Elena Zakharenko
28.08.2017
Positives
I liked everything very much: the treatment and procedures were at the same level, the food was varied and rich, the staff was friendly and ready to help at any time, the location was also very good, not too crowded, but not very far from the sources. It was especially pleasant that all the staff spoke Russian + many tourists from Russia, so there was no language barrier, which is an important factor for me personally. I would like to come again to this hotel.Negatives
For dinner there was not enough tea, which is not provided, although it can be bought for some money.
Elena Volkova
23.08.2017
Positives
We vacationed in this hotel for the first time, we decided to try a hotel located not in the resort area. We were pleased with our vacation: large room, excellent beds, good food and treatment. Excellent sound insulation, all rooms have double doors. We arrived on Sunday, but nevertheless, a doctor was invited for us, who immediately made all the appointments, which was a pleasant surprise (according to the experience of other sanatoriums, the doctor is usually there on Monday). The doctor was from another sanatorium, but she really liked her. Almost all of the procedures took place before lunch, exactly at the appointed time (it will not be possible to “sneak in early”). As everywhere else, the quality of the procedures varies, depending on who is doing it (especially massage). The pool was not impressive, so we only went once. The food is varied, lots of fruits and fresh vegetables. For lunch there is always a meat dish, fish and chicken or rabbit. The specificity of the hotel is that groups of tourists often stay there for the weekend, at least in the summer. This does not affect the quality of rest in any way, there is no crowding in the corridors, but there are more people at breakfast (in this case they open an additional room in the restaurant). The hotel is located in the city center, on Masaryk Street, 6 springs are a 15-20 minute walk. This is good in principle, because you are provided with the necessary amount of movement when drinking water, but people who have problems with the musculoskeletal system should take this into account. In addition, 40 minutes for drinking water must be included in the procedure schedule. The staff is polite, attentive, all issues are resolved promptly.Negatives
The only note is that the air conditioning in the room was not regulated, but there was no heat, so this did not affect the holiday experience.
Larisa Kotova
21.08.2017
Positives
Modern medical department. Large selection of procedures. Compared to the sanatorium where we stayed last time, the food was very good.Negatives
The staff was very busy, their work schedule was tight, we were assigned an underwater massage, which we couldn’t get into because only one employee did it, and his schedule was scheduled 7 days in advance.
Антон Шурло
20.08.2017
Positives
We were very pleased, we liked everything. The food and room cleaning are excellent, the location is not suitable for people with mobility problems, since you have to walk about 20 minutes at a brisk pace to get water. For us personally, it’s the opposite of a plus, walking before eating!!!Negatives
The male doctor seemed insufficiently qualified, a cursory examination and the prescription of incomprehensible procedures, otherwise there were no cons.
Сергей Фёдоров
20.08.2017
Positives
Friendly, qualified staff. High-quality room cleaning. Attentive staff in the restaurant. Lots of fruits and vegetables. Convenient location of the hotel.Negatives
In the bathroom there is no way to independently turn on and off the heater, so the room smells damp, the towels don’t dry, you have to keep the door open. There is no room for exercise equipment and few exercise equipment. There are no hot drinks (tea and coffee) during lunch; you have to drink dessert with cold water.
Лола Джураева
19.08.2017
Positives
Wonderful attitude of the doctor and very good organizationNegatives
The light in the corridor did not function well, or rather practically did not work.
Михаил Казовский
13.08.2017
Positives
This is my second time at Ambassador. Our good impressions from last year were confirmed. There are practically no comments. Wishes to employees: keep it up!
Efim Giller
12.08.2017
Positives
It was our first time in Karlovy Vary. Complete delight. Delight from the city, delight from the hotel. Everything is at the highest level. We will visit this fabulous city and stay at Ambrassaore. Many thanks to the entire hotel team.
Zhanna Dyakun
10.08.2017
Positives
We stayed at the Ambassador Hotel for the second year. We were satisfied with the treatment and the staff. Everyone was very friendly. The food was excellent.Negatives
They put us in room 414. It was very hot, the air conditioning didn’t work. The room under the roof had a small window and no ventilation. I went to the reception, but they didn’t change anything. They brought a fan. And that’s 4 stars! The vacation was ruined. Next year I will think about whether to vacation in Ambassador.
Юрий Гейдек
06.08.2017
Positives
Hello! In general everything was fine. A beautiful town, a lot of greenery, beautiful architecture of ancient buildings, well done for preserving such historical beauty. Very clean. We were accommodated right away, we arrived early in the morning, they met us at the airport and took us quickly to the hotel, thank you for the quality transfer. The treatment is good, the procedures are standard, but you can change something if you are not satisfied. They fed a lot, high-calorie food, to suit everyone. Very tasty pastries and bread. Nice pool, three saunas, all working, clean, comfortable. The hotel is located in the center of the town.Negatives
Rather, wishes for those who have trouble falling asleep - it’s noisy at night, the center, there are a lot of cafes, you can’t open the window, they make noise all night, and the air conditioners are set automatically and don’t work very well. In the summer, I want more vegetables and greens (zucchini, cabbage, stewed, baked eggplants), but there was very little of this. The doctor Irena Tsypakova does not work, and the male doctor did not even listen, we brought extracts from the medical history, we realized that no one needed this.
Gusev Igor
03.08.2017
Positives
1) High-quality work of all personnel: medical, maintenance. Professional, friendly people. Thanks everyone! 2) Restaurant. We generally (except for fish dishes) like the cuisine, and especially the desserts, they are simply delicious!!! It's a pity, but this year there was no ice cream, that was the specialty of the Ambassador Hotel! Special thanks to the chefs! 3) I am very impressed by the fact that the presence of smoking vacationers is not felt, even with the windows constantly open! And when they are closed, you can’t hear the noise (sometimes young people walk until the morning, talking very loudly, laughing) on the street.Negatives
1) Monotonous fish on the menu, a bit dry. 2) There is no hood in the bathroom. 3) Sometimes you have to ask for a set of cotton pads and swabs yourself. You have to remove makeup from your face every day, and they forget to put the set on the table in the bathroom.
Марина Артемьева
30.07.2017
Positives
treatment is carried out precisely on the clock, you don’t have to wait
Viktor Schneider
30.07.2017
Positives
We were treated at the sanatorium from July 9 to July 16. The location of the hotel is very good. The food was tasty and not greasy. but there was not a lot of choice, the fish was dry and not tasty. The only drinks for lunch and dinner were water in carafes. The treatment was good, without queues, everything was convenient and in one place. I really liked the pool and saunas.Negatives
.The staff was very nice and polite, with the exception of nurse Yulia, who was always in a bad mood and answered questions rudely, but after my conversation with the head nurse, everything worked out. Regarding the cleaning of the rooms, everything was fine, except for one incident for which the manager did not even apologize before us. My advice to all those who come is not to leave everything in sight, put it away. They took the reusable battery out of our laptop and put in their old and non-working one, this is a small thing for us, but it was not pleasant when at the reception they told us that we replaced it ourselves. Botareks from the Czech Republic are not sold to us in Germany, and why did we just have to blame someone? We just need to get everything out of sight to avoid trouble.Answer from Grandhotel Ambassador
Tento incident jsme řešili osobně a bohužel jsme nedohledali důkaz o tom že tato situace mohla nastat, prověřovali jsme i kamerový systém a neshledali jsme žádné pochybení našeho personálu. Nechci vyvracet Váš názor a vzniklé škody jsme ochotni Vám kompenzovat, je možné doložit fotografii sériového čísla Vašeho notebooku a sériové číslo baterie? Prosím zašlete tyto údaje na rezervační oddělení a osobně věřím že se tato situace vyřeší k Vaší spokojenosti. Martin Kumičík Sales & Reservation Manager Grandhotel AMBASSADOR Národní Dům Karlovy Vary
Алла Дорошина
26.07.2017
Positives
The food and range of treatments are excellent, including room service. Wonderful staff at the reception, attentive doctor, overall I liked everything!Negatives
There was no kettle in the room, they offered about 120 rubles per day for an additional fee, which is expensive. After taking a bath, they do not offer rest, you go straight to the next procedure, this happened in other hotels, for example in Windsor. The treatment cabins are very small and they have a common ceiling, you can hear everything, there is no insulation, so it is not possible to completely relax in the bath.Answer from Grandhotel Ambassador
Dobrý den, Čajový set není součástí pokojového vybavení ale je možné si jej zapůjčit na recepci za doplatek 50 CZK/den. Naše velmi prostorné SPA oddělení bylo architektem navrhnuto do prostorů 115 let staré budovy a je velmi prostorné oproti ostatním hotelům, mrzí nás jestli pro Vás tento prostor nebyl dostatečně odpočinkový a dáváte přednost uzavřenějším prostorům. Martin Kumičík Sales & Reservation Manager Grandhotel AMBASSADOR Národní Dům Karlovy Vary
Майя Куковенко
26.07.2017
Positives
Have a nice day, everyone! I was happy with everything, there was half board and 18 procedures. I swapped dinners for lunches, went to dinner once after the excursion, the food was very good, everything was delicious. I am satisfied with the procedures, they changed the schedule completely free of charge.Negatives
They forgot to take my blood for analysis, the nurse from the laboratory simply did not come))) this issue was also resolved the next day, everyone smiled, no one cursed.
TAMILA RAGIMOVA
23.07.2017
Positives
I liked everything very much. Hotel service, food, procedures - everything is excellent. We will definitely come to this hotel again. Thanks for recommending this hotel
mark livshitz
21.07.2017
Positives
The medical facilities are excellent, good massages and water treatments. the staff is friendly and helpful. The standard room is large, towels are changed every day. we liked. Recommended. Thanks to all the hotel and spa staff for a wonderful stay
Galina Lychenkova
14.07.2017
Positives
Friendly staff, convenient location of the hotel. Towels are changed daily, bed sheets are changed every 3 days. We stayed at the hotel for the second time, everything was fine.
Valerij Mezker
06.07.2017
Negatives
You need to carry money with you, on the last day, I discovered that the money was missing, they called the administrator, she said, but you didn’t have it. They didn’t call the police. The amount was small, and this sorting out would have been of no use, but the money was there in the evening. So everything was fineAnswer from Grandhotel Ambassador
Dobrý den, Mrzí nás Vaše špatná zkušenost ale za své stálé zaměstnance se můžeme zaručit, pro všechny případy je na všech pokojích umístěný trezor a doporučujeme ho všem klientům používat, nemůže poté dojít k takovému nedorozumění. Děkujeme za Váš pobyt. Martin Kumičík Sales & Reservation Manager Grandhotel AMBASSADOR Národní Dům Karlovy Vary
Юрий Озиранский
02.07.2017
Positives
Respectable hotel Excellent treatment rooms and SPA Swimming pool with jacuzzi Very competent spa doctor Ms. Tatyana Kotova, PhD Nurse technician Ms. Petra Hotel locationNegatives
Lunches and dinners in a restaurant - the assortment can be improved Not all nurse technicians in the treatment rooms were polite and attentive - the quality of service on their part can be improved
Elena Gelfand
30.06.2017