references
Татьяна М.
26.12.2019
Positives
Booked through sanatoriums. com, and I would like to note the impeccable organization of our arrival and stay in Karlovy Vary by this company. The Ambassador has a fairly good medical facility and location, but the old and worn carpets give the hotel a cheap and unkempt look. The doctor doesn’t bother with special focus on the well-being of patients after procedures, just for show, but replaces them with a reasoned request. He starts work either at 9 in the morning or at 10. Excellent nurses - at the reception of the medical department, in physiotherapy and in the baths. Cleaning is good, every day, towels are changed according to the green program. I just don’t understand why normal pillows can’t be placed right away; they have to be ordered, because the ones we have are terrible! There is a disgusting smell in the pool in the evenings. The reception work without any complaints, the staff is friendly. But the manager does not know how to organize work in his absence. The restaurant “forgets” to give out dry rations ordered through her; She congratulates some guests on their birthday in front of others (who also had a birthday the day before, but were not shown the slightest sign of attention). That is, the manager allows situations where some guests feel disadvantaged compared to others, which is unacceptable for a professional. Problems arise in a restaurant when (two hours before the end of dinner time!) there is no longer any hot food, only salads that are prepared from cuts left over from lunch. The good thing is that, if necessary, lunch can be replaced with dinner and vice versa (if, for example, you are on an excursion). There was no live music offered during the stay (or other entertainment). This hotel could have been wonderful if it weren't for all these shortcomings that prevent us from recommending it to new guests. Tatiana
Helmut Schmid
26.12.2019
Negatives
We stayed at the hotel over Christmas. Service is a disaster, no smile, not a word in our language. We imagine something different when it comes to service. We both come from the service industry.Answer from Grandhotel Ambassador
Wir bedauern Ihre schlechten Erfahrungen. Das Personal spricht in allen Zentren Deutsch und ein servierender Manager ist immer anwesend. Informationen über das schlechte Personal im Restaurant werden dem F & B-Manager übergeben.
dina shvartsman
26.12.2019
Positives
Liked everything. Starting from the meeting at registration, service personnel, medical staff. sister and doctor. The food is tasty, fresh and quite varied. Room cleaning is good.
Григорий Леванков
25.12.2019
Positives
We are relaxing and undergoing treatment in this hotel for the 3rd time. We plan to continue our holidays at this hotel. Moreover, the hotel provided us with discount cards for three families. The work of the medical staff and cooks is very good. Moreover, this year they serve tea for both lunch and dinner. (before there was only tea for breakfast) This is a big +++Negatives
But! I can’t help but say about the cleaning of the rooms! This year they cleaned up very poorly. They didn’t vacuum at all, they forgot to change and put in clean towels, they completely forgot to put out shampoo, etc. Bed linen and bathrobes were changed only once (in 12 days). Although on other floors they changed it twice. And even for an additional fee, nothing changed 🙄 It’s a shame!!! And further! When we started paying for accommodation, a resort fee (0.6 € per day per person), this was written on your website. They told us that our numbers were incorrect and provided us with their data - 21 crowns. It was a little unclear. What to do in such a situation?
Viktor Zimmermann
23.12.2019
Positives
There's not much to say, just very good. We will be back.Negatives
The pillows could be a little thicker.Answer from Grandhotel Ambassador
Während Ihres Aufenthalts ist eine Auswahl an Kissen erhältlich. Wir werden Ihre Kissen jederzeit gerne wechseln oder nachfüllen.
Konstantin Ryazanov
23.12.2019
Positives
It is impossible for everything to be five stars, just as people are all different, but in general the service, food, and treatment deserve high praise. Thanks a lot ! We would really like to come to Ambassador again.Negatives
The only downside is that the time flies by quickly. But this does not apply to you.Answer from Grandhotel Ambassador
Уважаемый господин Ryazanov, спасибо за высокую оценку наших услуг, надеемся на новую встречу в нашем отеле! С Новым Годом! Мариа
NATALIYA KOGAN
18.12.2019
Positives
I would like to note the good food, I liked the room, good sound insulation.Negatives
The procedures correspond to a spa hotel (not a sanatorium). It is very difficult to communicate with the head doctor of the hotel, but it depends on her what procedures you get and from what sources you drink water.....Answer from Grandhotel Ambassador
Уважаемая госпожа Коган, спасибо за Ваши слова, приглашаем вновь к нам! С Новым Годом! Мариа
MUDARIS GAMILOV
16.12.2019
Positives
Large selection of buffets, quality, type and taste of food. Accommodation service.Negatives
I’m a Muslim, I don’t eat pork, but especially in the mornings, sometimes there was no choice... pork sausages, pork meat, and even cold cuts! I think you should think about this...
Olga Bauer
15.12.2019
Positives
-The sauna is super -a lot of fruit -the procedures are good, if not for some of the staffNegatives
-The food is bland -some of the staff during the procedures are not friendly, they don’t say hello, they don’t say goodbye, they silently do their job, thanks to no reaction from them, the same thing can be talking to the wall. Namely, on the mud compresses and on the gloves, the lady is completely out of this world, we have never seen such an unfriendly person at all, she has no place in such an area. -the pool has a terrible smell of sewage
Johann Imberi
12.12.2019
Positives
Room good. Eat good.Negatives
Medical staff needs improvement in terms of politeness. Some were not only rude, but sometimes also rude
Natalya Yefremova
08.12.2019
Positives
Nice staff, not bad food. For breakfast there is always porridge, with or without milk. Dinner often includes delicious desserts. Sometimes for dinner there is bulgur or rice, which is not suitable for everyone’s diet; fast carbohydrates are not eaten in the evening.Negatives
When we checked in, there was a smell in the toilet and it was poorly cleaned. The pillows are terrible. I brought my own. I asked for a second pillow for my husband, but it never arrived. The room we got was small, about 12 square meters.Answer from Grandhotel Ambassador
Уважаемая госпожа Ефремова, спасибо за отзыв, му будем стремиться устранить все недостатки. С уважением Мариа
Галина Худобина
05.12.2019
Positives
I really liked the efficient work of the staff, everything without queues, strictly on schedule. The staff is friendly. Special thanks to Marina, who gives gas injections and Helen, who does underwater massage. Very good dietary food, for every taste.Negatives
We arrived on Friday, two days were wasted, there was no doctor at 15.00. And in general I got the impression that the doctor was working without desire, I didn’t like it. You almost had to beg for meager Rations when you went on excursions. The declared mineral water in the pool is not mineralAnswer from Grandhotel Ambassador
Уважаемая госпожа Худобина, спасибо за отзыв, му будем стремиться устранить все недостатки. С уважением Мариа
Galina Еsau
04.12.2019
Positives
Thank you everyone for a good rest and treatment!!!Negatives
no consAnswer from Grandhotel Ambassador
Уважаемая госпожа Еsau, огромное Вам спасибо за милую оценку, мы надеемся на дальшие встречи у нас в отеле! С Уважением Мариа
alla levinson
02.12.2019
Positives
The hotel has an excellent location, the room is gorgeous, the staff is great, polite, the service is at the highest level. The food is varied, dietary and at the same time everything is very tasty. Thank you very much for everything you give. Very satisfied.Negatives
No negativity.
Dmitrii Gudulin
01.12.2019
Positives
We were there in November 2018 and we really enjoyed it. The quality of treatment is very good, the staff is friendly, they changed procedures and treatment times without any problems, everyone speaks Russian, the doctor helped me choose the right treatment. The hotel is located a 15-minute walk from the springs, but it was convenient for us because... we wanted to walk a lot. Near the hotel there are a lot of shops and restaurants to suit every taste. We especially note the food, the choice is very good, both meat and fish cuisine, wonderful desserts, vegetables, soups, a lot of everything and without queues or crowding. Convenient meal times, you can catch an excursion in the evening. In short, we are very pleased and would like to return to this hotel.Negatives
No consAnswer from Grandhotel Ambassador
Уважаемый господин Гудулин, очень приятно читать Ваши милые слова! Спасибо за оценку надеемся на дальшие встречи у нас! С уважением Мариа
Iurii Ostroushko
01.12.2019
Positives
New treatment facility Regular (every 3 days) change of towels, bathrobes and bed linen.Negatives
Unfriendly staff, with some exceptions Visiting saunas is only possible in the nude You can sometimes hear music from the ground floorAnswer from Grandhotel Ambassador
Уважаемый господин Остроушко, спасибо а отзыв, мы постараемся устранить недостатки. Относительно одежды в саунах - oдежда для бани регулируется гигиеническими нормами. С уважением Мариа
Olesya Sazonova
30.11.2019
Positives
Amazing hotel! Magnificent resort. The staff of the sanatorium are professionals in their field. (Doctors, nurses). All procedures are very good! An unexpected surprise was birthday greetings with a card and good champagne! I will definitely come next year!Answer from Grandhotel Ambassador
Уважаемая госпожа Сазонова, мы очень обрадовались Вашей оценкой и надеесмя на дальшие встречи! С уважением Мариа
Vadim Ladygin
29.11.2019
Positives
The treatment is generally very good. Polite and punctual staff. All procedures are carried out exactly at the appointed time. medical equipment is used for treatment.Negatives
1. Nutrition, which was excellent in the first days, has become noticeably worse in recent days - the range of fruits, cereals, soups, desserts, etc. has decreased. 2. When a doctor prescribes lymph drainage, the maximum pressure on the device is set by default, regardless of the patient’s age and physical condition. And only when my wife became ill during the procedure, the pressure was reduced by half. In doubtful cases, patients should be prescribed low blood pressure in advance, without waiting until they feel unwell. 3. People come for treatment with their own medications. However, there are no glasses in the rooms to take medications, only shot glasses.Answer from Grandhotel Ambassador
Уважаемый господин Ладыгин, спасибо за оценку, постараемся устранить все недостатки. С уважением Мариа
Tatiana Serbina
27.11.2019
Positives
I vacationed with my daughter in early November. It was our first time in the Czech Republic. Liked everything. The location of the hotel, the cleanest air, the beauty of autumn nature. We arrived in the morning at 11-00, we were immediately checked into our room, we didn’t have to wait until 14-00. Excellent room on the 2nd floor, quiet and peaceful. Cleaning was done regularly. Thank you very much to the workers. The attitude of the staff is beyond praise, especially the medical staff. The staff is polite, smiling, everyone speaks Russian. Special thanks to the nurses and masseuses for the pleasure we received from the treatment. Also a nice bonus was a free transfer from the airport and an excursion to Prague. The restaurant has a buffet, there was enough of everything. The dishes are dietary, very tasty soups, there were always pastries and desserts. The impressions from the holiday were the most wonderful. Next year we want to come again. I recommend the Ambassador Grand Hotel to everyone.Negatives
No.Answer from Grandhotel Ambassador
Уважаемая госпожа Сербина, очень приятно читать такую-же оценку! Мы будем очень рады приветствоваь Вас вновь у нас, желаем много здоровья и успешный Новый год! С уважением Мариа
Heinrich Maslow
26.11.2019
Positives
We stayed at the hotel for 10 days at the beginning of November. We felt comfortable and recovered well. We enjoyed the food offered and there was always enough choice, whether breakfast, lunch or dinner. The treatments were good. The staff nice. We found it very good that there were also treatments on Saturday and Sunday if you wanted them. We found the location of the hotel in relation to the springs pleasant. This meant you could take lovely walks in the fresh air. It was about 15 minutes to the first spring.Answer from Grandhotel Ambassador
Sehr geehrter Herr Maslow, vielen lieben Dank für Ihre nette Wörte, wir laden Sie nochmal zum Besuch ein! Mit herzlichen Grüssen Maria
Oksana Burko
24.11.2019
Positives
The location of the hotel is what you need!!! I consider walking 6 - 8 km daily to the source a necessary and obligatory addition to medical procedures, especially useful for diabetics! Sugar levels drop significantly! The food fully corresponds to the purpose of this hotel, a varied and balanced menu. Excellent work by all the medical staff. Special thanks for the convenient transfer from the airport to the hotel and back. The reception staff are very attentive. Thank you very much everyone. We will be happy to come to the same hotel next year.Negatives
I didn’t find any negative!Answer from Grandhotel Ambassador
Уважаемая госпожа Бурко, очень приятно прочесть Ваши слова, мы постараемся содержать уровень наших услуг, приезжайте проверить! С уважением Мариа
Irik Jakupov
24.11.2019
Positives
. treatment, food, staff everything was great. Thank you.Answer from Grandhotel Ambassador
Уважаемый господин Якупов, мы очень обрадовались Вашей оценкой, спасибо Вам, приглшаем Вас сердечно посетить вновь наш отель! С уважением Мариа
Ernest Shvindelman
23.11.2019
Positives
The hotel is very conveniently located: close to the center and at the same time, in a quiet place. Very clean and cleaned conscientiously. The staff is mostly polite and friendly. Especially at the SPA reception. They always tried to meet halfway and help.Negatives
The hotel is located in an old building. And although it has undergone a major renovation, it looks quite neglected. The doctor's appointment was a complete disappointment. The doctor quite frankly said that she did not have time for us and that she was not going to talk about every procedure. That there are no more than 3 massage treatments per week (although nothing was said about this on the website at the time of ordering). Instead, she gave us procedures that did not interest us at all. And about food. Breakfast was standard and not bad. Lunches are quite varied, but not tasty. We didn't take dinner, so I can't say anything. I think the hotel is more consistent with 3 star status.Answer from Grandhotel Ambassador
Уважаемый господин Швиндельман, спасибо за оценку, будем стремиться устранить недостатки в обслуживании. С уважением Мариа
Johannes Grunau
19.11.2019
Positives
Thanks!!! We had a great rest 👍🏻Answer from Grandhotel Ambassador
Sehr geehrter Herr Grunau, vielen Dank für Ihre nette Wörte, wir freuen uns an Ihren nächsten Besuch! Mit herzlichen Grüssen Maria
Ирина Литвин
18.11.2019
Positives
Everything is very good, I especially liked the number of procedures and the quality of their implementation. There were no problems at all. Everything is very calm and of high quality. Special thanks to Marina for gas injections and ultrasound. Very attentive and conscientious. And everyone else is very kind and conscientious. The food is very good, one "drawback" is a lot of variety. But this is certainly a plus.Negatives
Negativity is not invented.Answer from Grandhotel Ambassador
Dear Madam Litvin, heartfelt thanks for your assessment, we will try not to lose our level, come check! Best regards Maria
Galina Timerbarva
18.11.2019
Positives
I liked everything very muchAnswer from Grandhotel Ambassador
Уважаемая госпожа Тимербарва, спасибо за высокую оценку наших услуг, надеемся на дальшие встречи! С уважением Мариа
ARTUR BOOLE
17.11.2019
Positives
A week in the hotel everything was great, friendly staff, location top so recommended!!Answer from Grandhotel Ambassador
Sehr geehrter Herr Boole, sehr nette Wörte, wir freuen uns an Ihren nächsten Besuch! Mit herzlichen Grüssen Maria
Waldemar Enbrecht
17.11.2019
Positives
We were very pleasedAnswer from Grandhotel Ambassador
Dear Mr. Enbrecht, it is very pleasant to read your words, we will strive not to lose the level of services, come check! Regards Maria
Olga Wibe
14.11.2019
Positives
We liked it very much. The treatments, food and hotel were great.Answer from Grandhotel Ambassador
Liebe Frau Wibe, sehr nette Wörte, wir werden uns auf Ihren nächsten Besuch freuen. Mit herzlichen Grüssen Maria
Frank Löffler
13.11.2019
Positives
Very central location. It wasn't far to the center. Restaurants and shops were in the immediate vicinity. The treatment department was very good. There were enough therapy treatments, even on weekends. The swimming pool and sauna area were fine, but unfortunately they were only open until 8 p.m. in the evening. We would like to come back next year, but only if the food and cleanliness in the restaurant improves or if a booking without half board is possible.Negatives
Unfortunately, we cannot agree with the other guests in their opinion that the food was very good. The fish that was served every day was always too dry. The choice at dinner was very limited. Most of the time there was very cheap food. We preferred to go to the restaurant next door and skipped half board. The breakfast was good and sufficient. The service was also very good. However, we missed the friendliness of the staff. One had the feeling that everyone was very reluctant to do their job. We were also not impressed by the cleanliness and the ambience in the restaurant. Not even the bed linen was changed in the entire 10 days of our stay. Otherwise the cleaning of the rooms was fine. The therapies were fine, the staff was friendly and we always arrived on time. Unfortunately, instead of the promised 28 treatments, there were only 26 and only one doctor's consultation instead of the promised two. But we found that less bad. It should still be mentioned. Unfortunately the cafe was permanently closed. Unfortunately, the cocktail bar, which was only open on weekends, only had a fraction of the drinks that were on the menu online.Answer from Grandhotel Ambassador
Sehr geehrter Herr Löffler, vielen Dank für Ihre aufrichtige Wörte, wir werden uns bemühen, die Probleme in der Restaurant zu beseitigen. Selbsverständlich, es ist möglich, nur Halbpension zu buchen, doch wir sind überzeugt, dass nächstes Mal alles super wird. Kommen Sie uns noch besuchen und Situation überprüfen. Mit freundlichen Grüssen Maria