references
ALFIIA KHOROSHILTSEVA
05.11.2015
Positives
Many thanks to the sanatoriums.com team for their highly professional work. Everything is clear, understandable and correct. Thank you for your trust, which is very important for further mutually beneficial relationships. I will be happy to recommend you to my friends. As for the Grandhotel AMBASSADOR, I liked everything. Very kind attitude of all the staff. The impressions are the most favorable. In a word, the holiday was a great success, for which we thank everyone very much.
ELENA KHARCHENKO
30.10.2015
Positives
It was my first time on vacation in the Czech Republic, the excellent location of the network of sanatoriums, the cleanest air, the stunning beauty of autumn nature. I have the best impression from the work of the entire staff of the Grand Hotel, Ambassador, a decent level of treatment, the most attentive attitude towards patients. Dr. IRENA CIPOVA works great and is suitable for prescribing all the necessary procedures, the very friendly staff of the entire SPA department works professionally. I would especially like to thank the sisters - NIKOL ROSOVA, JANA HYTMANOVA, DAGMAR WEISSOVA, LUCIE TOTHOVA, massage professional - ANDREA LIDAKOVA - for the highest professional level and amazing plastic hands. The best impression from the work of RECEPTION - KAMILA, IVAN, NATALIA, LUKAS - I am very grateful to you for your participation, willingness to help in any situation, kindness and hard work. YOU REPRESENT THE HOTEL FROM THE BEST SIDE. The restaurant workers left a very good impression; the quality of the dishes was high and quite varied. I am sincerely grateful to the restaurant employees - ANDREY CHEH, IVETTA KANLECHKOVA, DENISA JINESOVA. I was left with a very good impression from the work of the hotel maids. I am especially grateful for the conscientious work - RENATA PEKAZOVA. The overall impression of the ten days spent at the AMBASSADOR hotel was very pleasant. The TRANSFER SERVICE also left the best impression. BIG THANKS TO THE DRIVER CARLOS.Negatives
There are several wishes regarding the hotel's operation - I was not at all bothered by daily walks to the springs for 10-15 minutes. Also, in the hotel rooms - 120, 220, 320 - there is a problem with the supply of hot water - from the tap, where there should be hot water, there is cold water in the morning. We had to constantly contact RECEPTION, where Kamila, Natalya or Lucas instantly responded to the request and asked the technician to fix the problem. Unfortunately, hot water was available for no more than a day. And then I had to ask for help again. There are also wishes for the restaurant workers - unfortunately, juices and tea are given to visitors only during breakfast. And if during lunch or dinner someone wants tea, he must additionally buy a glass of tea for 45 CZK. Those who book a hotel in advance with treatment and three meals a day are not told anything about this. I believe that a 4-star hotel could well afford to provide its visitors with juices and tea for lunch and dinner - without additional payment. And I would also like to see a greater variety of dietary dishes and fruits on the menu. And not just sliced pineapples and oranges. And the last thing, which does not relate directly to the hotel, but everyone who flies from Prague Airport should know this - After passing through customs control and checking in their luggage at Prague Airport in terminal number one, many passengers of our flight flying on the Prague-Tel Aviv route On October 29, 2015, they discovered at Ben Gurion Airport, having arrived in Israel, that their luggage had been opened, their suitcases had been damaged, things had been disgracefully scattered throughout the suitcases, and valuables had been stolen - mostly expensive jewelry that was easy to hide and take out unnoticed. Among other things, very expensive jewelry, two rings and earrings, disappeared from my luggage. The bag, which was supposed to be hand luggage, passed all the parameters and weighed up to 8 kg. BUT - THE CUSTOMS OFFICER FORBIDDED ME TO TAKE IT AS HAND LUGGAGE, CHECKED IT AS A SECOND SUITCASE, AND DEMANDED TO REMOVE THE LOCK AND CODE FROM THE BAG. When I arrived at Ben Gurion Airport and received my luggage, I saw that the suitcase and bag were damaged, things were scattered haphazardly in the bag and suitcase, and expensive rings and earrings were missing. Jewelry boxes left empty in luggage. Of course, this really darkened the whole holiday. No one expected such dishonesty from the customs workers at Prague Airport, terminal number one. I warn everyone who will be flying out of Prague airport - BE MORE ALERT!
Татьяна Романенко
27.10.2015
Positives
underwent treatment from October 19 to October 26, 2015. Everything is great except dinner. The hotel is new, very clean. The attitude of the staff is beyond praise, especially the medical staff. Special thanks to the nurses and masseuses for the pleasure we received from the treatment.Negatives
The choice of dishes for dinner is very small both in quantity and volume. I didn’t order lunch, I can’t say anything, breakfast is good. No matter what time you arrive for dinner, several pieces of meat float at the bottom of the tray in the gravy. At the same time, the quality of the food is good, the dishes are tasty and well prepared. The only question is the assortment and volume.
Юлия Тимченко
23.10.2015
Positives
Lovely hotel, great location, everything is in the center. It’s a 10-15 minute walk to the springs, but it’s not at all annoying. The rooms are clean, comfortable, the bathroom is bright, new plumbing, large shower. Towels were changed every day. The room is cleaned every day, at 18.00 pm the maid comes in to put chocolates. The staff is polite. They smile, they all speak Russian. As a doctor, I rated the treatment center as excellent, the staff is trying hard. The food at the hotel is not very varied, but you could always choose from several dishes. Pastries and desserts are different. Delicious soups. The waiters monitor the room and immediately remove dirty dishes. The spa center is also good, in the evening after dinner there are no people, you can go and all the saunas and a swimming pool with a jacuzzi are at your disposal.Negatives
Did not find.
zoia vartan
23.10.2015
Positives
very good work of the staff, pleasant atmosphere in the hotel. I was impressed by the cleaning of the room.Negatives
weak kitchen not four stars
Olena Tkhorivska
21.10.2015
Positives
Thank you very much to Grandhotel AMBASSADOR and Sanatoriums.com for the opportunity to spend a great week of relaxation in Karlovy Vary. The week's stay included 20 treatments at the hotel's spa. I had an early check-in and it was very nice to take advantage of the bonus - early check-in. I would like to note the positive and attentive attitude of the reception specialists. The spa center made a very positive impression - from the number and variety of treatments, the latest equipment to the teamwork of the whole team. I was pleased with the opportunity to use the pool and sauna complex until 21:00. The food in the restaurant was a buffet for breakfast and a buffet/custom menu for lunch and it matched my food preferences. During the entire holiday, I felt individual care and, at the same time, such unobtrusive service of a European level. Thank you for the comfort and coziness! And Karlovy Vary, as always, was beautiful!
Светлана Вешт
13.10.2015
Positives
The location far from the springs is a plus for those who either love to walk or are trying to make walking part of their lifestyle. The distance is just such that you don’t get tired, but feel in good shape.Negatives
I often experienced the feeling of being a “poor relative.” You have already paid, apparently, in the opinion of some employees, you have not paid enough and they are doing you a favor - i.e. You are not a guest, but you are welcome. There is a lack of professionalism and ability to respond to the situation. Feeling like a time machine going back 25 years
Nadezda Tsernova
13.10.2015
Positives
Beautiful, cozy and clean hotel. Meals - buffet, varied menu every day. 10-15 min walk to the springs.Negatives
The room was cool.
Раис Исламов
11.10.2015
Negatives
All the positive things about the city were ruined by a certain Arkady from the Setel agency, from whom we took excursions. This is an arrogant grabber. Look, tourists, who are behind the cute street barkers, they are completely different...
Galina Rubinshteyn
11.10.2015
Positives
Very friendly staff. The rooms and all other areas are kept clean at all times. Good equipment for water procedures.Negatives
The food for vegetarians was not well thought out; we had to constantly remind them that all the food dishes on display had to be signed so that visitors understood what they were eating and not pick at the food. I would also like to note that the staff in the medical complex are not competent enough to operate the equipment. And the swimming pool is very small and is designed for a maximum of four people.
Marina Kalnitskaya
02.10.2015
Positives
The friendliness and professionalism of all the staff (all requests were satisfied), excellent living conditions, excellent treatment. The hotel is very beautiful and cozy, a wonderful new medical department with a large number of medical and spa procedures. The hotel is located a little far from the springs, but the quality of service fully compensates for this, and walking to the springs through an amazingly beautiful city and wonderful air can only be beneficial. The expectations were completely justified. I recommend Ambassador to everyone!Negatives
No comments.
Elena Serdyukova
01.10.2015
Negatives
The only negative thing is that you could often meet “nudists” in the sauna. I can’t say that I’m a prude, but it wasn’t very comfortable...
Dimitri Tenenbaum
28.09.2015
Positives
Very good hotel: very clean, tastefully furnished rooms. I would like to especially note the efforts and attentiveness of the staff, good food and excellent organization and quality of treatment. We will be happy to come again and will recommend this hotel to our family and friends!
Vladimir Dranovsky
28.09.2015
Positives
cleanliness, like everywhere else among the Czechs. pleasant workers. A wonderful biofeedback specialist who loves and understands his work. Highly recommend. But you need at least 5-6 sessions.Negatives
Near the bus station. The Cockatoo Club sucks. Although after 2-3 drinks and after 10 pm you can listen to live music from the 70-80s. A nominal doctor. Nothing at all. By the way, advertising is deceiving. They don’t treat anything except gastritis (drink water from the springs, but it’s free) and the baths are pleasant, but short and unnecessary. The massage is also bad and incorrect. 3-4 procedures of 15 minutes are spread over half a day. They break the day. Then you won’t be able to get anywhere to look around normally. A person doing laser procedures not only has no education and no idea of what, how and why he’s doing it, but he doesn’t even know the name of the laser he’s using. He doesn't know safety precautions either. The rest, except for the massage therapists, only draw and drain baths. There is nothing else there except biofeedback, about which I have already said good words.
Isaak Krinitski
28.09.2015
Positives
The hotel staff is very welcoming and friendly. I would like to note the high-quality cleaning of the rooms and the perfect cleanliness throughout the hotel. New and modern spa equipment as well as the attentive and friendly attitude of the staff creates a very pleasant feeling during all procedures. The professionalism and competence of the head physician of the sanatorium, Irena Tsipova, deserves special attention. Overall, the Ambassador Spa Hotel deserves a high rating! We highly recommend relaxing and undergoing a course of therapeutic procedures at the Ambassador Spa Hotel.
Ganna Tomchuk
27.09.2015
Positives
+ new hotel + Large and clean room, large bathroom + Diligent staff + High level of service + Parking next to the hotel + free WIFI excellent speedNegatives
- The food is not very varied, the quality of the dishes sometimes does not reach 4* - Some procedures indicated on official websites are currently not yet prescribed by a doctor, because the equipment is not ready or has not yet been delivered
Helen Shukhat
24.09.2015
Positives
very happy with hotel, food, hotel employees and treatment. Thank you !
Алина Савич
20.09.2015
Positives
A big plus is the location of the hotel. This is an opportunity to walk 10-15 minutes to the springs, and the historical center of the city - the best cafes and restaurants, museums and shops, bus and railway stations are within walking distance. The hotel is new. Stylish interior and impeccable cleanliness. A huge plus is the presence of a swimming pool, jacuzzi and sauna complex, open until 22.00, free for hotel guests. Excellent food. Always a large selection of meat dishes, salads, cheese. A large assortment of vegetables and fruits in unlimited quantities of excellent quality and simply beautiful service in the hotel cafe and restaurant. The hotel has its own concert hall, where the Karlovy Vary Symphony Orchestra and other musicians regularly perform. New medical facility with a wide range of procedures and well-trained staff. It's a pleasure to relax at the Ambassador Hotel! I want to go back there!Negatives
Absent!
VOLODYMYR PANASENKO
28.08.2015
Positives
We liked everything very much, we are completely satisfied with the hotel. Moreover, we will definitely return to Ambassador.
Лилия Лагун
27.08.2015
Positives
I liked everything very much - thank you. thank you very much for the transfer. keep it up!
Firudin Sadigov
22.08.2015
Positives
osobo otmechaem rabotu vsego personala,osobenno medpersonala
Irina Oudalova
22.08.2015
Positives
I liked everything, I went through procedures that I didn’t even expect. Now I’m telling my friends about the hotel, and I’m definitely planning to return.
MARINA PAVLOVA
16.08.2015
Positives
Above all praise. The hotel is clearly trying to make a name for itself, so any client’s whim is now a rule for him!Negatives
The air conditioner only works when the window is open
виктория заруцкая
12.08.2015
Positives
The Ambassador was recommended to me by friends as one of the newest hotels in Vary. I’m not a big supporter of changing hotels, as I’ve traveled often before, but this time I decided to take a risk. I didn’t regret it at all, the level of service surprised me, plus the fact that the rooms are completely new and the food is very decent. The treatment is excellent.
алла шестакова
11.08.2015
Positives
The hotel is decent, the treatment is good, the doctor is a professional, all the staff from the reception to the medical staff work efficiently.
геннадий королев
10.08.2015
Positives
My wife and I liked the hotel, it was spacious, we had a good room, everything was new. I think the food was very good, the balneo was new.
Нина Острожская
09.08.2015
Positives
We will definitely return to the Ambassador, I really liked that the hotel was new, clean and comfortable. Lots of procedures and efficient medical staff.
Михаил Гурьянов
09.08.2015
Positives
In general, the hotel is very decent, everything is completely new, the room cleaning is high quality, the restaurant has a decent selection of dishes, I am quite satisfied with the treatment
оксана кудрявцева
08.08.2015