references
Светлана Даровских
18.04.2023
Positives
Hello from Kazakhstan! We vacationed in Karlovy Vary for the sixth time! This time we chose the Ambassador Grand Hotel "and we were not mistaken! We liked everything very much! The holiday was a success! Despite the vagaries of the weather! During our holiday we managed to: get medical treatment, see the sights of Karlovy Vary and go on excursions! Everything was very well prepared and thought out! We met very good people with whom we became friends! I would like to especially mention the employees of your company: our vacation was booked and paid for back in 2019, but the current circumstances in the world postponed our vacation for three years. All this time, the employees of your company were in touch, All questions that arose were answered quickly. I would like to wish you success in your work and prosperity of your company!
Answer from Grandhotel Ambassador
Убажаемая госпожа Даровских, мы очень рады такой красивой награде. Приезжайте вновь и оставайтесь снова и радуйте свою душу и тело. С уважением Мария Бенякова
Elena Kopieva
15.04.2023
Positives
A wonderful stay at the Ambrassador Hotel, wonderful staff, excellent treatments, a variety of delicious food. Special thanks to the massage therapist Alexander. Everything was at the highest level.Negatives
There are no cons.
Daiana Kouchkhova
15.04.2023
Positives
I rated the hotel's overall performance as satisfactory, as I did not like some aspects of the service. The meeting with the doctor was average: he mechanically prescribed medical procedures without delving deeply into the patient’s diagnosis. My friend was prescribed treatment, which caused her blood pressure to rise. Then they changed her procedures. This happened because the doctor did not take into account all the nuances of the disease. Further, the massages were of average quality: some simply stroked the body, just to finish everything quickly. This shows that the priority is making money, not results. In this case, you need to take into account that massage therapists get very tired. They have 20 massages every day, which is unacceptable even under Czech law. Workers must be protected; the total number of hours per day and breaks must be taken into account. If they all decide to complain together, then the administration may have some pretty serious problems with the law. It is clear that an economic crisis has occurred and inflation is extremely high, but this is a temporary phenomenon. Human resources must be a priority, as there is a risk of losing them. Further, the Internet speed is low. It was impossible to watch the video freely, much less download the content. The food was good specifically for patients with problems, but could have been even more varied.Answer from Grandhotel Ambassador
Уважаемая госпожа Kouchkova, спасибо за стимулирующий анализ ситуации. Мы очень надеемся, что с помощью наших гостей сможем вернуть качество наших услуг на уровень до пандемии. С наилучшими пожеланиями Мариа Бенакова
Weizel Viktor
14.04.2023
Positives
Treatment rooms are conveniently located in one compartment
Hossein Fankhauser
14.04.2023
Positives
Room was very clean.Negatives
The choice for dinner was very limited and the food was very bad, the dinner time was very short, one night at 7:30 a.m. the buffet was already cleaned up and no one helped us at the reception. Swimming pool very small and the water very cold, the shower was broken and only cold water came out. Yes, everything was still very expensive...never again.Answer from Grandhotel Ambassador
Sehr geehrter Herr Fankhauser, wir bedauern Ihre Unzufriedenheit sehr. Wir haben sofort wichtige Schritte unternommen, um diese Situation zu korrigieren. Wir hoffen, Sie wieder im Hotel begrüßen zu dürfen, damit wir das Ergebnis dieser Maßnahmen beurteilen können. Mit freundlichen Grüssen Maria Benakova
Ella Klaus
12.04.2023
Positives
That was really nice. We would be happy to repeat our treatment at the Hotel Ambassador
yechiel fichshohn
11.04.2023
Positives
Friendly staff, professional and tactful service. The food is not fancy, but quite varied. You can create a meal to suit every taste. Everyone is happy. We plan to stay at this hotel in the future.Negatives
Not detectedAnswer from Grandhotel Ambassador
Уважаемый господин Fichshohn, очень рады Вашей оценке, надеемся приветствовать Вас вновь у нас. С уважением Мария Бенакова
Vladimir Yekimov
11.04.2023
Positives
I really liked it! Cozy Hotel, polite Staff! I recommend!
Georita Kerker
09.04.2023
Positives
Everything was very good, can only be recommended, nice hotel, large room, plenty of delicious food, large selection of dishes, nice staff and employees, very nice doctor and the treatment staff, treatments were very good, an extra thank you for the masseuse Irina, The massage was great and successful, the oxygen therapy is also very good 👍 everything was really, really nice and good, the hotel has a very nice view, in the center of the city, nice for walks, we would like to thank everyone involved Hotels, keep it up...we'll definitely be back.Negatives
Nothing negativeAnswer from Grandhotel Ambassador
Hallo, Frau Kerker, sehr nett, Ihre Wörte zu lesen: Wir hoffen, Sie schon mehrmal bei uns herzlich zu willkommen! Mit freundlichen Grüssen Maria Benakova
Friedrich Remchen
01.04.2023
Positives
We liked everything. Good hotel, good service, good food too. Keep it up
Galina Ekkert
25.03.2023
Positives
We really liked it, we stayed for a week, but next time we'll come back for two weeks
Расим Рагимов
25.03.2023
Positives
Everything is fine.Negatives
Terrible pillows and kitchen smell everywhere.
Telman Ahmadov
21.03.2023
Positives
First of all, thank you for your friendliness and hospitality. From the first minutes of check-in, the hotel staff greeted and accommodated us clearly and professionally. We made an appointment with doctor Natalya Larina, who listened and determined a course of treatment. The staff of the medical building carried out all the doctor’s instructions with special care. I would especially like to mention Irina Havlenova from electrotherapy, Lucia Totkhova - Lucie (reflexive massage) and Veronica (therapeutic baths). Many thanks for your concern!Negatives
Negative or statement of facts - unfortunately, the cuisine leaves much to be desired. Given the availability of high-quality products, they managed to prepare food that I simply did not want to try. Of course there were exceptions, but overall the rating is a stretch of 3.
Aziz Aliyan
19.03.2023
Positives
The entire sanatorium can only be recommended! The surrounding area in particular had delicious restaurants and beautiful nature to offer. The staff was extremely accommodating and attentive. Questions or requests were received in a friendly manner and implemented. We booked by chance and had the most relaxing 10 days ever. It wasn't the last time! Thank you very much
Irina Buß
19.03.2023
Positives
The treatments were good, very friendly staff, good food. We liked it
Viktor Maurer
13.03.2023
Positives
Very nice staff, especially during the treatments, the kitchen was very good. Thanks again to the chef and we really liked the nice doctor.
Tatiana Habibi
12.03.2023
Positives
Is very centrally located, close to the thermal baths and springs.Negatives
The sauna in the hotel closes at 7 p.m. You can no longer take a sauna after dinner.
Vasilij Perezogin
12.03.2023
Positives
Price-performance is great.Negatives
Parking is too expensive. 10€ per day. The entrance slip is too slippery where the carpet is. In some places there are no handrails.
Anatolij Hirschfeld
11.03.2023
Positives
A very good sanatorium, food, service, medical procedures, etc. are at the highest level, I recommend it and you will not regret it.
Thomas BLUMHARDT
06.03.2023
Positives
We liked everything very much and we will come again. Very friendly and nice medical and hotel staff!
Gerda Vanner
04.03.2023
Positives
Staff very helpful specially in the LobbyNegatives
Sorry to say for disability persons it is not very user friendly specially entering and living the hotel no Handrails to be seen
Lydia Djatschkow
04.03.2023
Positives
The hotel is in an excellent location, about 10 minutes walk to the springs. The treatment is excellent, it helped, the pain has subsided (I have a problem with my entire spine). I don’t know how long the effectiveness of the treatment will last, it was my first time, but I know for sure that I will go again next year. The staff is friendly. The rooms are cleaned every day, everything is clean and comfortable.Negatives
The food is good, but it’s very bad that the hall itself is small, there aren’t enough seats, you had to stand and wait until a place becomes available. And another minus, parking is expensive, although it applies to the hotel.
Gennadi Steier
28.02.2023
Positives
Have a good, relaxing holiday weekNegatives
The food is cold, this could be fixed quickly, but it isn't.
Margarete Sander
27.02.2023
Positives
All treatments were top notch and carried out without any problems. The trip to Prague was also very well organized. Come again.Negatives
Short opening times for sauna and dinner.
Valentina Gorincioi
27.02.2023
Negatives
We stayed in this hotel from 02/12/2023 to 02/25/2023, the hotel does not qualify for 4 stars, the water in the pool is very cold, the food, especially the breakfast, leaves much to be desired - the same thing for 13 days. One plus is the staff is attentive, especially the doctors.
Anton Herb
22.02.2023
Positives
Staff was great, helpful! It was warm in the room! Food was perfect! Happy to come back!Negatives
Carpet in the room!
Michael Uwarow
22.02.2023