references
Алексей Грушак
05.07.2016
Positives
We got what we wanted on vacation. Everything (almost) went according to schedule. We are planning to repeat our holiday.Negatives
For the sanatorium: - you can add toothbrushes, air freshener, vases for fruits and flowers to the rooms. - the hood in the bathroom is weak. Regarding transfer from the sanatorium to the airport: - before calling about changing the schedule, you need to think everything through yourself. And if unspecified changes nevertheless occur, then you need to find an opportunity to send it not by mail, but by calling the room by phone. The departure time was changed three times and the last one - the fourth - was reported only by mail. Even the sanatorium reception did not have accurate information and only chance allowed us to leave on time. That's the downside.
sonia achdjian
01.07.2016
Positives
THE RECEPTION STAFF VERY GOOD THE HOUSEKEEPERS VERY GOOD THE TRANSFER VERY GOOD BRAVO VLADISLAS THANK YOUNegatives
THE CHOICE IS POOR AND REPEAT EVERY DAY POTATO + CABBAGE??????????????????????????? THE RESTAURANT IS MEDIOCRE KARTOCHKA + KAPOUSTA KAJDI DEN VERI BAD RESTAURANT
Elena Rastatueva
27.06.2016
Positives
In general, I liked everything. The meeting was carried out without any complaints. A very good doctor. The staff tries their best to answer all questions. You have to walk to the springs, but it's not scary.Negatives
The hotel's air conditioning does not work well. It so happened that it was hot for three days. And the presence of air conditioning is not felt. Please note this to whom it matters. Or relax not in the summer, when there is no heat. Everything else is great.
NATALIA KALABINA
26.06.2016
Positives
Taking into account 14 years of treatment experience in Karlovy Vary, in 4-5 different sanatoriums, the following can be said about the Ambassador sanatorium: a good renovated building; comfortable rooms; the hotel is quiet and peaceful; good location, 15 minutes to the main sources at a calm pace; procedures are performed efficiently, on time, without queues or fuss; cleaning is done daily, quickly and efficiently. The resort could be recommended if not for the problems with the kitchen described in many previous reviews, which the hotel management not only ignores, but also tries to hide.Negatives
poor quality preparation of some dishes, mainly hot ones: overdried fish, burnt potatoes, etc. The impression left (all guests of the sanatorium) is that the food is prepared and served by trainees, mostly kitchen workers and waiters no more than 18-20 years old. In addition, the rules of sanitation and hygiene are not observed, for us it ended in mass poisoning (18 people) with a temperature of 40, severe intoxication and all other signs. All 18 people fell ill at the same time after dinner, the sanatorium doctor provided virtually no assistance to the victims (2 tablets of activated carbon and 1 tablet of imodium were given - not treatment in this situation). The pharmacy opposite provided real help by selecting medications and doses. Further, the administration of the sanatorium and the chief physician referred only to the rotavirus infection that had spread throughout Europe. Even if this is so, we could only catch it in the sanatorium restaurant through food or service personnel, since before the poisoning the victims did not even know each other, did not eat together and lived on different floors. And why then, in the event of an “epidemic” in the Czech Republic and Europe, were the staff not wearing medical masks? Despite the fact that the administration did pay a small compensation of 30 euros per person, there is no desire to return to this sanatorium or recommend it to anyone. It was the work of the kitchen staff, the head doctor and the administration that influenced the rating poorly for the staff. The work of the nursing staff, reception and maintenance staff can be rated "very good". standard set of procedures (there are no new interesting procedures that have appeared in other sanatoriums recently)
Наза Рахматулина
19.06.2016
Positives
Good afternoon. I booked a hotel for my mother. It was a 70th birthday present. My mom really liked everything. Thanks to everyone, especially nurse Dana. She was very kind, attentive and responsive. And this largely influenced the fact that she will continue to prefer the Ambassador Hotel in the future.Negatives
While staying at the Ambassador Hotel, my mother celebrated her 70th birthday!!!! But unfortunately, the hotel staff treated this important event with indifference and without attention. A simple bouquet of flowers would add bonuses to the hotel.
Гаухар Алимбекова
11.06.2016
Positives
Comfortable hotel, polite staff, excellent treatments.
Olga Alekseeva
05.06.2016
Positives
I liked everything, the location, the rooms, the beautiful building. I will suggest it to my friends and maybe I’ll come again myself, but just fix the kitchen a little.Negatives
I didn’t really like the food, there were raw carrots and potatoes in the soup. Instead of fish, salmon (as it was written) they give catfish.
taniya ilyasova
24.05.2016
Positives
The hotel is excellent, everything is very wonderful: treatment, food and accommodation, the staff is friendly. I really liked it.Negatives
No
Hridziushka Dmitry
23.05.2016
Negatives
Very loud music until late from the bottom floor, making it difficult to sleep
Ольга Позднякова
22.05.2016
Positives
A good sanatorium for relaxation and treatment. New, fresh rooms, excellent mattresses (which is very important to me), snow-white bed linen, towels and bathrobes. Change frequently, robe upon request! Very quiet rooms, lived on the 1st floor, no interference from the bar, which is located on the -1st floor. Of course, you need to walk to the springs, but this did not bother us, on the contrary. I can’t say that the treatment evokes admiration, but there was no negativity either - the number of procedures is quite large, everything was on time, the treatment complex is new, which is very pleasant! Nice pool with jacuzzi and comfortable temperature! There are towels everywhere; you don’t need to take anything with you for treatments and to the pool, everything is available. The food could be more varied, you won't go hungry, but there isn't much choice. The hotel staff are friendly and provide assistance with all questions. Overall rating: GOOD!Negatives
There are no tea facilities in the rooms.
Lyudmyla Ispalani
14.05.2016
Positives
This is my 10th time coming to Karlovy Vary, I have been treated in 6 sanatoriums, Ambassador is one of the best. I am very pleased with the quality of the procedures: Dr. Cipova prescribed procedures according to my indications and taking into account my wishes, which helped me receive quality treatment. The procedures were carried out efficiently during the 24 days of my stay and strictly on time, without queues or failures. I would especially like to mention the massage therapist Zdenka, and the rest of the staff are always smiling, everything is very clean. The room was cleaned perfectly every day, bed towels were changed every three days, but upon request, towels and bathrobes were changed without any problems and more often. The food was varied and did not become boring after 24 days. Always 5-6 types of vegetables and fruits, wonderful desserts. Thanks to the chefs and service staff of the restaurant.Negatives
The downside is the fairly decent distance from the hotel to the springs/10 minutes at a slow pace/, but for me it was a plus - I lost 2.5 kg :)
ирина гусарова
13.05.2016
Positives
Attentive, responsive and responsive staff at the reception. Very convenient location of the hotel. Great spa. Wonderful spa doctor Irena.Negatives
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Лилия Денисова
13.05.2016
Positives
My husband and I were on vacation in May. Upon arrival at the hotel we were offered a welcome glass of champagne, which was welcome. In the hotel itself there are jugs of clean water, lemon and mint almost everywhere. We were greeted politely at the reception by competent and friendly specialists - we checked in immediately and carried our luggage to our room. I would like to especially say about the specialists at the meeting - they were all polite, they responded to any question - connecting the phone, organizing trips, concerts, ordering a transfer, explaining where to get there and how. Many thanks to Margarita and everyone!!! We stayed in a classic room. Quite spacious room, large (220) double bed, all hygiene items in the bathroom. I would like to definitely note the cleanliness - it is surprising and at the same time pleasant that all the linen does not smell of anything - neither fragrance, nor powder, and at the same time, it is snow-white and soft, so hello to the laundry!!! The food in the restaurant, as they say, is of the highest standard - all the waiters work very efficiently and politely. The cuisine is European, buffet style, the variety, of course, is not the same as in Turkey, BUT, no one suffers from this. We paid for breakfast and dinner, you can change it if you wish, they go to a meeting without any problems if you notify us in advance. This has happened to us more than once - it’s associated with trips and excursions. Everything is delicious and exquisite, both prepared and served. If it's duck, it tastes like duck; if it's turkey, it's tender and beautifully presented. As a lover of fish dishes, I would like to mention the excellent carp in oyster sauce! Here is an example of one breakfast - cottage cheese with dried fruits, egg white omelette with ham, vegetable pancakes, fruit salad, Bavarian sausages, rice pudding, meringue cakes and coffee, coffee...infinitely delicious. It was eaten by one person - why do we also need lunch or dinner?!:::))) And if we add to this a luxurious concert hall, where you can also have lunch, then Doctor Irena (chief physician) met in a wonderful mood for the whole day at the same time day, and immediately prescribed, if the necessary tests were available, the entire package of medical services. In the medical department, all the nurses are responsive, strictly adhere to time, and try to please while performing procedures. The treatment block itself is delightful, the decor is made of natural wood, you hardly meet anyone, you don’t sit in line. Everywhere is clean and beautiful. The pool is small, but a very cozy relaxation room, candles, soft sun loungers. We took aqua classes - it’s amazing, you sweat (sorry for the details) from real physical activity, considering that it was just the two of us in the pool with my husband! The resort very much welcomes family wellness. We were pleased with the paraffin baths for hands and feet. Excellent massage therapists - the procedure lasts 20 minutes, but it feels like an hour. I went to sessions on psychological relief - prevention of headaches and stress. A very useful device. My husband and I took gas injections. There is not enough space to list everything. We are satisfied with the treatment and relaxation. Thanks to the hotel director, we wish everyone prosperity and well-being!! Denisovs
Павел Васильченко
12.05.2016
Negatives
Dear gentlemen of the sanatorium, I am grateful to you for your attentive attitude to my request for a timely reservation, but I have only a negative impression about the ambassador. firstly, in the provided room there was some kind of persistent smell of an old person, maybe it was the smell of corvalol, which I reported to the reception, secondly, the medical facilities do not correspond to my ideas of a sanatorium of this level, thirdly, I chose this sanatorium because there There is a spinal traction procedure, but I was given only one session and so on I won’t list everything.. A day later I left this sanatorium for the beautiful Royal Regent sanatorium, which I will recommend to all my friends. Thanks PavelAnswer from Grandhotel Ambassador
Здравствуйте Павел! Благодарим за отзыв, по сути Ваших замечаний я уже информировал санаторий. Что касается тракции позвоночника, то это весьма серьезная процедура, которую не назначают регулярно (так как она может иметь некоторые негативные последствия). Ее должны проводить только после изучения снимков МРТ. И в Карловых Варах не специализируются на вытяжении позвоночника, поверьте нашему опыту в изучении санаториев курорта. С уважением, Владислав Буря, служба поддержки клиентов sanatoriums.com
Юрий Шевченко
10.05.2016
Positives
Wonderful staff at the hotel both at the reception and in the treatment department. We really liked the doctor. The location of the hotel suggests walking. which are necessary when taking water. Good bed linen.Negatives
There is simply no food at the hotel. We have been to other hotels (Imperial and Dvorak). The quality of the products and the level of preparation of the dishes reminded me of a student canteen. After visiting the hotel, I was once again convinced that the Imperial is the best. Thanks to the Sanatoriums website for your work.
Inna Nemirovskaya
05.05.2016
Positives
I liked everything, the main thing was that it was clean, the staff was very friendly and welcoming. The SPA is new and clean. The only negative for me is the small and understaffed fitness room, or rather the room
MIKHAIL SHALKO
02.05.2016
Positives
The sanatorium has a very good location, although it is far from the colonnade, but this did not overshadow us, even after a 15-minute quiet walk in the fresh air, near the thermal bath there are stalls selling fried sausages, liqueurs and sweets. Instead of lunch, sip mead and eat sausage with baked cheese and drink a glass of cold beer. Many thanks to the attending physician and medical staff, the massage therapist Zhdanka liked the special attention. The procedures are all good and most importantly everything is on schedule, the pool, although small, is free and available at any time, the sauna is just super. Many thanks to the girls and nurses, they are all friendly and kind and almost all speak Russian. Rating 9.2 out of 10.
SERGEY NIKITIN
02.05.2016
Positives
+ buffet for breakfast, lunch and dinner - I liked it more than the choice of dishes to order in other resorts. It is possible to create a menu to suit your taste - fish, chicken, meat, many vegetarian and dietary dishes + a large number and excellent quality of medical procedures, the friendliness of the staff + special thanks for the additionally provided orthopedic pillows + comfortable slippers, cozy bathrobes that were changed every three day
Ольга Ситюк
29.04.2016
Positives
Impeccable meeting and sending off (Sanatorium). A beautiful sanatorium building. The rooms were cleaned well. Lots of baked goods in the restaurant. There is always sliced fruit.Negatives
You don't feel welcome at this resort. Everything is very cold and indifferent! We left at 7-05 in the morning and couldn’t even get coffee - the restaurant simply wasn’t open.... The doctor’s appointment took 5 minutes, but we waited for him for 2 days. Inconvenient times for procedures - indifferent to requests and wishes! There are a lot of unnecessary staff in the restaurant who just stand and watch the guests eat. I don't want to come back here....
Nana Bisyukova
26.04.2016
Positives
It was amazing!!! I especially want to note the personal work of the waitress Yana, the cook Jacob, the girls from the reception Margarita and the entire staff of the Ambassador Hotel!!!!!! The list can go on and on.........! Thank you!
nikolay semenov
26.04.2016
Positives
I really liked the head doctor of the sanatoriumNegatives
Packed rations were not provided due to early departure Long waiting time for the stated range of products
Наила Яхина
25.04.2016
Positives
The hotel is very cozy, new furniture, comfortable bed. Well-trained staff create an atmosphere of peace and care for you. Excellent menu, healthy food and local products, very tasty and varied, I didn’t get tired of it after two weeks. I consider the disadvantage - far from the sources - to be an advantage; I had to do walking exercises at a brisk pace in order to get everything done. But I don’t recommend it to the elderly or those who have difficulty moving; it’s better to choose closer to the sources, since this is the main thing they go to Karlovy Vary for.Negatives
Far from sources. Not suitable for those who have difficulty walking.
Константин Афонихин
19.04.2016
Positives
Excellent location on a pedestrian street. The food is quite decent. In principle, I liked everything, everything is there for a good rest.
Виктория Темирова
15.04.2016
Positives
We rested in early April with my mother. Everything in the hotel is great: the rooms are clean, the spa area is new, it’s very pleasant to undergo treatments there, the staff is extremely attentive, the chefs are wonderful - the choice of dishes, although not huge, is all very tasty and aesthetically pleasing, the desserts are simply impossible to resist! Special thanks to the attentiveness of the receptionist and receptionist; when leaving, we left the laptop in the lobby, and 20 minutes later, already standing at the station waiting for the bus to the airport, we saw him with a laptop looking for us. Rare humanity and kindness, because we could have flown away and it would have been completely our fault!!! Thank you very much!Negatives
There was no negative at all, the distance of the hotel from the sources (12-15 minutes walk) can be considered as a plus - a walk after some water is only beneficial)))
Anatolii Itskov
13.04.2016
Positives
Great choice. I liked everything. The location is super, the cleaning is quite good, the rooms are good, the staff is friendly. Special thanks to Margarita at the reception - she always listens patiently and explains everything. In short, I will be back there again!!!Negatives
I didn't like the pillows, they were too soft, but that's not for everybody.
Irina Tsyrkunova
10.04.2016