references
Nataliya Vedeneeva
12.09.2018
Positives
Nice rooms, great staff, delicious food.Negatives
A little far from the sources. This was not a problem for us.
Ирина Черкас
09.09.2018
Negatives
The fees for additional procedures are very expensive. They don’t know how to do massage other than general classical massage. I needed a massage for my leg (due to a fracture), I paid extra, but it turned out that no one knew how to do it correctly, I had to refuse and continue just a classic massage.
Ирина Барановская
07.09.2018
Positives
The sanatorium is a fairy tale!!!! Clean spacious room, bathrobe, rubber slippers, all toiletries, regular cleaning. Very good food - rabbit, duck, turkey, different fish every day. The cook is a pro!!!!!!!! Many thanks to him!!! Pleased!!! We had no problems with the staff - everyone was polite and helpful. We were satisfied with the treatment. For 11 days, nothing marred our vacation.Negatives
Expensive parking 9 euros. We found it in 3. Leave the hotel parking lot and turn left, go around the station and at the T-shaped intersection at the traffic light turn the same way, after a couple of minutes there is a huge parking lot on the right.
Elena Sushko
06.09.2018
Positives
All liked it! The reception staff were very responsive and quickly responded to our requests and questions! Great food! The work of the medical staff is clear and conscientious! We want to come to Ambassador again!Negatives
There is no negativity!
yakov shvartsman
03.09.2018
Positives
popravili sdopovie, otdohnuli horosho.Negatives
malo razvlechenii dlya takogo goroda.
Tatiana Diachkova
25.08.2018
Negatives
I didn’t like one thing regarding the procedures, I had an inhalation procedure scheduled for 7 am, but I couldn’t come to it so early, I came later and asked to do the procedure, all the machines were free, but no, no one made concessions , it was the same with another procedure, the staff does not make concessions. And the same applies to the distribution of procedures, I needed more massages, but they only gave me two; the rest of the procedures were not very interesting to me. So, when visiting your hotel in the future, I would not use the procedures. And also, regarding the linen, it is excellent, except for the pillows, I have never seen anything like it anywhere, I suffered for all 10 days
Владимир Созырь
24.08.2018
Positives
The room is not bad, the food is ok but the choice is not very large, the staff is friendly. The rooms are cleaned every day, the toilets are of good quality but there is no hair conditioner.Negatives
The website says that the rooms have air conditioning, it seems like something is installed but it doesn’t work, and for two weeks at night I had to open the windows and turn on the fan, otherwise it’s very stuffy, there’s another problem: you order the amount in euros, and when you need to calculate it, they calculate it based on and in the end the amount in euros comes out completely different. You need to walk 20-25 minutes to the springs if you have no problems with your legs.
Liliya Petlah
18.08.2018
Positives
Very good location of the hotel. Large and bright rooms. excellent sound insulation. comfortable beds. Very good staff and quality treatment.Negatives
Terrible pillows (it's time to change them!). You can hardly feel the air conditioning. Breakfast is good. but monotonous. Lunch - average. dinner is practically inedible. The doctor does not listen to patients’ complaints and prescribes treatment at his own discretion.
Лев Островский
18.08.2018
Positives
SPA: Works like a well-oiled machine. Excellent organization, not a single hiccup in the schedule. They gave everything that was promised. Friendliness, ease of communication, widespread knowledge of the Russian language. Hotel: The room is good. Everything is working. The air conditioning was a relief in the heat. It is advisable to have one more chair in the double room. If one sits on it, the other must sit on the bed. Not civilized. Room service is excellent. Every day, including weekends, cleaning. Daily replacement of towels. Frequent replacement of bed linen and terry robes. SPA-friendly plastic slippers were provided. The food was completely satisfactory in both variety and quality. Internet works great.Negatives
The biggest negative is the work of the hotel reception staff. Day one: we arrived after a difficult road from Vienna by car. The journey took 3 hours longer than expected. Complete renovation. Getting to Karlovy Vary by car is now extremely difficult. My wife and I are elderly people. 73 years old. I wanted to quickly finish all the formalities and get to my room. And then it began. Our credit card (from a reputable Austrian bank) was not accepted by the hotel system. To say that we were shocked is to say nothing. All the money was on her. The most unpleasant thoughts arose. In a panic, I run across the road to the ATM and withdraw a small amount - it works. I went into a tiny store to buy a bottle of water - it worked! I can immediately say that during our entire stay, we never paid in cash, only with this card. And not one failure. At the reception we made at least 4 attempts, the card did not go through. The most unpleasant thing is the behavior of the staff. To the question of what to do, there is only one answer: everything is working fine for us. We resolved the situation: the daughter from Vienna contacted the reservation department and organized a direct bank transaction. I asked for confirmation. Without hesitation, they also sent all the correspondence from the reception. It was in Czech, but Google helped translate it. This is something! Questions from the reception to the reservation department: “Where should I put this figure, what VAT should I charge.” Etc.. Complete incompetence!!! Lack of even attempts to solve the problem. Last day: Out of habit, I went to the reception and asked if we had any debts. Answer: 100 CZK. -For what? -You took beer in a restaurant. He was so stunned that he meekly took the money out of his wallet and gave it to him. Then he came to his senses and asked to see the receipt. There was a signature on it. In front of the manager, he took a piece of paper and signed it. The signature on the check was not mine. Muttering something under his breath, the manager gave back 100 crowns. NO APOLOGIZES!! This is amazing. This is the first time we encounter such a technique. And we traveled a lot.
Наталья Колесова
14.08.2018
Positives
1. Hospitable reception staff 2. Excellent soundproofing in the rooms 3. Excellent cuisine
Svetlana Mironova
06.08.2018
Positives
I really liked the treatment center, the doctor and all the medical staff. Great pool, saunas and restaurant. The food is tasty and varied.Negatives
For a healthy person, walking to the springs is not a problem; for an elderly or disabled person it is a bit far. But you can take 2 bus stops.
Илья Мошняга
01.08.2018
Positives
Treatment rooms are located nearby. Bed linen and towels are changed every 2-3 days. Cleaning is done daily.Negatives
At night it is noisy from bars and traffic. I did not use the promised free excursion to Prague, since procedures were programmed on Sunday.Answer from Grandhotel Ambassador
Улица а в выходные дни может быть шумной, но по вашему желанию мы с удовольствием предложим вам более тихую комнату на 4-м этаже. Экскурсия в Прагу - это услуга, предоставляемая sanatoriums.com, а не нашим отелем.
Viktoria Nemerman
30.07.2018
Positives
I really liked the hotel. The staff is very friendly. I would like to visit this hotel again. The only negative is that it is far from the first source
Elena Kurig
30.07.2018
Positives
Thank you very much for a wonderful holiday and treatment. It’s a bit far from the thermal baths, and if there are a lot of procedures, you don’t have time to go.
Mark livshitz
27.07.2018
Positives
We stayed for the second time. Everything was fine. The spa was excellent, the pool was good.Negatives
Of the minuses: the pillows are terrible, I would like tea and coffee at dinner. The chair in the room was wobbly, they asked to replace it, but they didn’t replace itAnswer from Grandhotel Ambassador
Спасибо за ваше повторное прибытие в наш отель, мы ценим вашу преданность. Подушки можно изменить или добавить в любое время, для этого в каждой комнате вы найдете меню подушек. Кофе и чай можно всегда заказать за обедом и ужином в любое время.
Elizabeth Nielsen
25.07.2018
Positives
I am very pleased with the work of the medical staff, Thank you all very much The room cleaning is excellent Very satisfied Overall I am satisfied with everythingNegatives
Negative, as others write here, again ill-fated pillows, I spent 2 days trying to get an anatomical or feather pillow, but I didn’t get it, and with my headaches, this was a problem for me. Why write in the pillow menu if there are no pillows or they can’t provide them.
Irina Eckert
22.07.2018
Positives
Excellent rooms, no hotel smell, toilet and shower in excellent condition, daily cleaning. Food in the restaurant for every taste. The masseuse named Petra is the GODDESS OF MASSAGE!!!! THANK HER SO MUCH!!!!Negatives
Disgusting, nervous! The massage therapist is rude and constantly whispering something! Not only my opinion, but also that of other vacationers. Bring pillows with you 😂 - small, uncomfortable. I arrived with neck problems, and left with an even bigger problem from these pillows!Answer from Grandhotel Ambassador
Добрый день, благодарим Вас, что выбрали наш отель, и нам очень жаль, что Ваше пребывание было омрачено негативным опытом. Менеджер лечебного отделения проведет с массажистом беседу о его поведении. Если Вы были недовольны массажистом, можно было сообщитя об этом и его бы без проблем заменили. У нас есть так называемое меню подушек ( pillow menu), в котором Вы можете выбрать тип подушки и она Вам в любой момент будет предоставлена. Если во время проживания в отеле у Вас были постоянные боли, было необходимо обратиться к врачу за консультацией и врач бы мог пересмотреть Ваши процедуры или дать какие-то другие рекомендации. Благодарим Вас за отзыв. Martin Kumičík Sales & Reservation Manager Grandhotel AMBASSADOR Národní Dům Karlovy Vary
Владимир Тютрин
16.07.2018
Positives
Nice well-kept rooms, daily high-quality cleaning of the rooms, close location to the bus station, railway station and bus stop.Negatives
Far from sources. Low quality food, lack of choice. The pool is only open until 8 pm, which is very inconvenient for vacationers. No fitness room. WiFi in the rooms is weak.
Olga Lopyreva
14.07.2018
Positives
Excellent location of the sanatorium, next to the bus station, central bus stop, close to the springs. The food is good, delicious desserts. Very nice bathroom with shower. We extended our stay for 2 hours for free. Thanks to the great Ambassador Hotel!
Lioudmila Chapalina
07.07.2018
Positives
We spent a wonderful 7 days at the Ambassador Hotel. We were pleased with our stay: large room, excellent beds, good food and treatment. Excellent sound insulation, all rooms have double doors. Room 301 standard double on the 3rd floor, windows on the street. overlooking the rooftops of Zeerova Street. Clean, comfortable and quiet. you can sleep even with the window open and there is no noise. The “Ambassador” has very professional staff. We thank the receptionist Martin for his excellent work, for his practical advice and help. The food in the restaurant is of the highest standard - all the waiters work very efficiently and politely. European cuisine, buffet, variety. We paid for breakfast and dinner, you can change it if you wish, they go to a meeting without any problems if you notify us in advance. Everything is deliciously prepared. It’s a pity that tea and coffee for lunch and dinner are paid... (with such a delicious dessert) Drinks are included in the price only for breakfast, but for lunch and dinner there is water with mint, separately with lemon and separately clean. On the first day of arrival you are received by a doctor, examined, communicated and prescribed sources that suit you. The procedures are excellent, for improving health, pneumopuncture, electrotherapy, Charcot, massages, baths, masks, paraffin, etc. 4-5 procedures per day Many thanks to the attending physician and medical staff, Attentive team of employees! Any questions are resolved instantly! The nurses at the spa are all attentive and smiling. Excellent quality of procedures. All procedures were strictly within the specified time. The registration employee, Ekaterina, is always ready to help. Thank her very much! Friendly honey. staff, I would especially like to mention the masseuse with extensive experience Iva (room No. 34) for an excellent massage! The sanatorium is very well located, although a little far from the colonnade, but this did not overshadow us, even just 30 minutes of quiet walking in the fresh air, an excellent warm-up before meals, and plus a magnificent road along the main street and along the river. We will definitely come back and preferably for 2 weeks!Negatives
The climate control in the room worked strangely, i.e. the temperature did not drop below +21.5 degrees, it was stuffy in the room, so we slept with the window open. The chair in the room was rickety, a piece of plastic from a decorative chandelier fell to the floor, we had to call a repairman., due to a draft in the room, a glass for which we paid 50 crowns fell and broke. Unfortunately, there is no coffee maker or kettle in the room (you took your own kettle) Cleaning: Linen was not changed for 7 days, towels were changed daily. It's a bit far from the colonnade (20 minutes one way). With such a busy schedule of procedures, there is not always this time (you need to drink medicinal water 3 times a day - 30-40 minutes before meals). Expensive monitored parking owned by the hotel, reserved in advance (9 euros per day). Entrance from Jugoslavská 360 01 Karlovy Vary i.e. directly into the hotel parking lot.Answer from Grandhotel Ambassador
Уважаемая госпожа Lioudmila Chapalina, Кондиционер в номерах наставлен на самую низкую температуру 21.5 °C, а в случае если открыто окно, то автоматически отключается. Отель не несет вину за возникший сквозняк и ущерб, который этим был вызван. В номерах не предусмотрен электрический чайник, однако его можно взять напрокат на рецепции отеля. Смена постельного белья проводится раз в 5 дней или по необходимости ( по просьбе гостей отеля). Отель расположен в центре города, а не в центре курортной зоны, однако регулярные прогулки к источникам являются неотъемлемой частью курортного пребывания. Парковка расположена прямо рядом с отелем, платная для всех гостей нашего отеля, но при этом является самой дешевой в центре города. С уважением, Martin Kumičík, Sales & Reservation Manager
Elena Guseva
30.06.2018
Positives
This time, the new doctor took into account all the wishes (regarding the procedures), which could not but rejoice. As always, reflex massage therapist Lucia works professionally, for which special thanks to her. The restaurant menu (for our taste) is quite varied, except for fish dishes.Negatives
The negative points include: 1) the hood in the toilet does not work, 2) I personally asked the service staff several times for cotton pads to remove makeup, because they were simply absent in the bathroom. 3) for some reason, there is a shortage of paper napkins in the restaurant (one in the morning, a rag one at lunch and dinner, they asked and they said that the authorities do not allow it).
FAIG KAZIMOV
27.06.2018
Positives
The staff is very responsive and ready to help in any matter. An excellent doctor, she really helped my wife and I a lot.Negatives
There is no negativity.
Ilia Belevitch
18.06.2018
Positives
Maids work, good sound insulation. Not a bad location. I liked the work of the masseuse Peter, the girls who performed lymphatic drainage and pneumopuncture procedures. Both sisters are responsive during the procedures.Negatives
The food in the restaurant is not very tasty. Absolutely unprofessional supervisor of the waiters, arrogant, arrogant, out of place. Mr. Novan. Air conditioners do not work well. Very rude and inept 2 women in treatment. One is on mud compresses, the other is on massages and she is on baths, she is elderly, always unfriendly and rude, I stopped going to both of them for treatments for the last 2 days.Answer from Grandhotel Ambassador
Уважаемая Ilia Belevitch, Благодарим Вас за рецензию, нам очень важно знать как наши гости оценивают качество предлагаемых нами услуг. Наши повара стараются каждый день порадовать гостей вкусными и свежими блюдами, очень жаль что вам не все понравилось и пришлось по вкусу. Будем стараться уделять этому еще большее внимание. С господином Томаном и персоналом как ресторана, так и спа отделения, директор отеля провел беседу, и от имени руководства отеля приносим свои извинения за созданные вам неудобства. Мы постоянно работаем над повышением уровня квалификации и поведения персонала нашего отеля. Надеемся, что несмотря на некоторые неприятные впечатления, вы все же вернетесь к нам снова. С уважением, Alla Mocová, Менеджер отеля Grandhotel AMBASSADOR
Nadezhda Kirilova
13.06.2018
Positives
Very clean, comfortable rooms. Climate control in the room, it is very comfortable. Friendly staff. Everything is for you. Any requests were fulfilled promptly and with a smile. I was late for the procedure and without further ado they rescheduled it for another time. Amazing desserts. Thank you, your stay at the hotel was pleasant.Negatives
Still a bit far from the sources. If you have problems with the musculoskeletal system, this is definitely not your option. I have no problems with this, but it takes a lot of time, I had to run, get up earlier in order to have time to drink water and have breakfast before the procedures. Of course, if you are a morning person, then this is not an obstacle. I am a night owl, I really didn’t want to get up in the morning. The food is quite monotonous, the choice of dishes is small, after a week it became a little boring (except for desserts).
Vladimir Shneidmyuller
04.06.2018
Positives
Good treatment, pleasant attitude from the staff, calm atmosphere, convenient schedule of procedures, pleasant stay.Negatives
For several days we saw a poster at the entrance to the restaurant: “all seats are taken”; we were told: “come back later, there are no seats...”. I think this is not right for a four star hotel.
Olga Nizamova
04.06.2018