references
Оксана Б.
20.01.2019
Negatives
The shampoo and gel are very small, one for two people, in a very inconvenient package, with contents difficult to remove.
Jiri O.
14.01.2019
Positives
Very nice care from the staff, especially in the spa/treatment areaNegatives
There are not enough loungers in the sauna
Elena A.
11.01.2019
Positives
Friendliness of the staff, pleasant atmosphere, excellent varied food, lots of fruit, wonderful rooms, orthopedic mattresses, good organization of treatment.Negatives
There were problems paying for the hotel using a card in euros. As it turned out, the card can only be paid in Czech crowns or dollars. As a result, additional costs arose, which could have been avoided by providing payment information on the site in advance.
Антонина Г.
10.01.2019
Positives
First time in Karlovy. The sources are removed from the hotel, this was planned in advance. Great benefit, Water plus movement. Sugar dropped from 12 to 7.5-8.0, the staff is friendly. Amazing city! Thank you!
Ирина Ш.
09.01.2019
Positives
The hotel corresponds to 4 stars. The staff is friendly. You can ask the maid for the second pillow. The food has become more varied. Very tasty croissants! We wish the hotel prosperity!Negatives
There were no downsides for our family.
Наталья К.
09.01.2019
Positives
Friendly staff, clean rooms, convenient locationNegatives
The all-inclusive package does not include any drinks for dinner or lunch. This was not stated anywhere when booking. The pool is just tiny
Alexander B.
07.01.2019
Positives
I would like to especially note the work of physiotherapist Lucia. I arrived with a problem: a lumbar hernia pinched a nerve and my leg lost sensation. During my consultation, the doctor offered me individual exercise therapy classes, reflex massage and water aerobics in the pool - all of this is carried out by Lucia. Reflex massage is almost manual therapy for your problem. The exercise therapy complex, which Lucia patiently and meticulously taught me to do in three lessons, I now do at home myself. Well, of course, a swimming pool with water aerobics is a very useful thing. Lucia is a very conscientious, energetic girl with a good education in physiology. And she is also a fan of her work. I express my gratitude to her for the treatment.Negatives
It is clear that a vacation costs a lot of money and we are able to buy tea, coffee or rent a kettle. But apparently for a Russian person the lack of the opportunity to drink tea and coffee in the room, at lunch and dinner “in the public domain” is a kind of inconvenience.
Валентина К.
07.01.2019
Positives
we really liked it and we think we will come again everything was great New Year's dinner the ball was magnificent thank you. Raize on Prague was a very interesting guide, she told us the history of the Czech Republic very well, thanks to her, but it was cold on the bus and some got sick on the way back to the sanatorium
Robert B.
06.01.2019
Positives
All procedures are at a high level and compact in time!Negatives
The food does not correspond to a 4 star grand hotel! During the week I never had it for dinner: duck, rabbit, venison; there was lamb once!
Djordje K.
05.01.2019
Positives
Everything was very nice, the Hotel Ambadsador, the rooms, the food and the treatments were great... highly recommended... we'll be back...
Andja B.
05.01.2019
Positives
Everything was very nice, the Hotel Ambadsador, the rooms, the food and the treatments were great... highly recommended... I'll be back...
Igor R.
04.01.2019
Positives
Excellently organized New Year's Eve party. Very good service.Negatives
Unfortunately, the quality of treatments depended very much on the staff who provided the treatment.
Ulrich J.
04.01.2019
Positives
Everything is positive, from good to excellent. You can see at every glance how much effort went into restoring the hotel. This creates a feel-good factor and this hotel is recommended to everyone. This is written by an old regular who has always stayed at the Narodni Dum for decades. especially in the period 1970-1989Negatives
There are also criticisms or important information. Areas in the house that should not be entered must be locked from the inside or signs must be put up. Otherwise you will be trapped for hours - as happened to me, on December 24th of all days, if you got into a stairwell but couldn't get back because the doors on the way back were all locked.!!!!!!!!!!!! !!! 2.) It would be nice if 1 reserved table in the restaurant opposite the reception (i.e. Pilsner restaurant) was reserved for hotel guests - because when you as a hotel guest want a place and everything is reserved - that's not good if you then rely on others I have to avoid hotels nearby.
Juris M.
04.01.2019
Positives
Staying at the hotel left a very pleasant impression. Spacious, high ceilings, clean rooms. We were with our 13 year old son. An extra bed could easily fit. The food is varied and, most importantly in my opinion, delicious. There is always poultry, fish and beef or pork. Built-up block for procedures. Comfortable and bright. All procedures are as scheduled, no need to wait. I am not an expert in the field of spa treatment, but I really liked it. Thank you! The hotel was completely renovated several years ago. The hotel hosted a New Year's ball in a magnificent hall with a stage and two balconies. We sat at a table with the residents of Karlovy Vary. They go to these evenings every New Year after the hotel is restored. Index! I really liked the location of the hotel. It's a ten-minute walk to the springs, but that's good. There is a bus station nearby. Calm Old Town without pompous boutiques (all of this is available in some quantities near the springs). Very good pub!!! Entrance is possible directly from the hotel. Comfortable! Opposite there is a cafe with all kinds of pastries and marzipan figures. Thanks to all the hotel staff for a very comfortable and relaxing stay!Negatives
From the negative - a trifle. There are not always free spaces in the parking lot, but I understand that the parking area cannot be expanded... And! On the last day of our stay, I took a clean glass, poured water, and there was someone’s lipstick...
Greta U.
01.01.2019
Positives
Thanks to everyone, we were very pleased with the treatment, the service, and the location of the hotel in the city center. Thank you.
Tamara G.
05.12.2018
Positives
I went to Karlovy Vary 8 times and each time I stayed in a different sanatorium! The Ambassador hotel is the best of all, it is located a little far away, but this is a big plus, but we walked a lot! The room was super, everything worked and was cleaned every day and exceptionally well!! The food is varied and dietary and very tasty! The staff is polite, competent, works quickly and everything is pleasant!! The treatment was satisfactory and they even wrote out a prescription at my request! Thanks a lot!!Negatives
You can't find any downsides if you want!!
Нина М.
04.12.2018
Positives
This was our second time at the Ambassador sanatorium. Everything was great!!! They provided us with a room earlier than they should have, accommodation in an excellent room on the 3rd floor, the service staff is very friendly, welcoming, knows their duties and clearly performs their functions, the head doctor is an excellent specialist, the food in the restaurant is super varied and everything is very tasty, the room is cleaned daily and very thorough, the procedures are excellent, the staff is attentive, polite, smiling. I was there with my husband, we like everything, we definitely intend to visit this sanatorium more than once!Negatives
Sometimes the VERY loud music was disturbing, apparently coming from the bar, after 12 at night.
Natalya O.
28.11.2018
Positives
Excellent location of the hotel, within walking distance of cafes, shops, bus station. The distance to the springs is 1 km - an excellent reason to take walks every day.Negatives
The quality of food and assortment of dishes leave much to be desired. Few fish dishes, several times a week
Bernard K.
24.11.2018
Positives
Room and procedures - perfectNegatives
Food was better a year ago
Vitali P.
20.11.2018
Positives
Everything is just very great, we will always come again with pleasure.
Алексей З.
17.11.2018
Positives
I liked everything very much. One drawback: it's a little far from the colonnade.
Yury A.
13.11.2018
Positives
Very good location of the hotel, close to the bus station and railway station. station, a little far from the springs. Responsive, smiling staff, many reviews about small pillows, asked the maid, brought additional, large ones in 2 minutes. Advice on paying for a trip. Do not pay with cards, neither ruble nor euro. Change it to Czech crowns at exchange offices, otherwise the loss from 1000 euros will be approximately 30 euros. The treatment is very high quality. An attentive doctor who prescribes only the procedures that are necessary for you. For dinner there is water and kefir. Cleaning is daily.Negatives
The menu is monotonous, although everything is prepared with high quality and tasty.
Николай Я.
12.11.2018
Positives
I liked everything, kind, helpful staff, clean and comfortable rooms, I will definitely come back to you.Negatives
There was one minus: weak massage
Stella B.
07.11.2018
Positives
This is our second time and we were very pleased with everything, thank you very much for your service and respect, continue to please people
Николай Х.
31.10.2018
Positives
We rested in October at the Grand Ambassador Hotel. We left with a very good impression. Nice rooms, attentive staff, excellent medical procedures (in Karlovy Vary for 14 years already - there is something to compare with). Delicious breakfasts. Lunches and dinners are much more modest. It’s too bad that there was no tea during the day and evening.
17.
25.10.2018