references
Sigrid G.
20.01.2020
Positives
We stayed at the hotel for 7 days at the beginning of January. We felt very comfortable and had a good rest. The food was more than sufficient and we enjoyed it very much. The treatments were good, but some applications could perhaps take longer. The location of the hotel is very pleasant. It takes about 15 minutes to get to the springs, which you can use for a nice walk.
Answer from Grandhotel Ambassador
Sehr geehrte Frau Gültzow, sehr nett, Ihre Wörte zu lesen! Wir laden Sie nochmal herzlich zum Besuch! MIt freundlichen Grüssen Maria
Galina S.
19.01.2020
Positives
Everything is fine!!! Thank you.Answer from Grandhotel Ambassador
Уважаемая госпожа Суслина, очень рады читать такие сердечные слова! С уважением Мария
Robert B.
18.01.2020
Positives
Close to the bus station, there is a pub, a disco bar and a banquet hall.Negatives
The food for dinner is poor! It does not correspond to a 4-star superior grand hotel! We spent two New Years in a row in this hotel, and not once during the week did we have lamb, venison, rabbit, duck, wild boar, seafood or good fish for dinner ! A shame!!!Answer from Grandhotel Ambassador
Уважаемый господин Бакаляр, спасибо за оценку, постараемя устранить все недостатки. С уважением Мария
Александр Т.
14.01.2020
Positives
Beautiful hotel building, large rooms, consistent with the description of the sanatorium website. There is always free tea in the dining room. There is no restaurant, a modest buffet for three hot dishes. But for the money we paid it was quite good. There is a lot of air in the treatment department. Nice staff.Negatives
The only negative: On Fridays and Saturdays in the hotel building itself from 22.30 to 3-4 o'clock in the morning there is a real disco!!! Bass roars throughout the entire hotel. The deluxe rooms and apartments are located in the part of the building above the nightclub, you can even hear the words there)). It's impossible to sleep at all. We have to go there. But if the party is closed, and often it is, then just endure it. The receptionist told me that it was only two days - be patient. They changed our floor from the first to the third - this did not help. The next weekend we were given a room in addition to our apartment (free of charge) on the top floor in the farthest corner, but even there it was a bit noisy. Rooms overlooking the sports store will be noisy twice a week. It’s ideal to take a classic, it’s cheaper and quieter. But it is better to buy earplugs in advance.Answer from Grandhotel Ambassador
Уважаемый господин Ташнев, спасибо за высокую оценку наших услуг! Относителяно шума - наш отель один их самых известных отелей в городе, кде играет живая музыка и все считали это как преимущество. Постараемя понизить громкось музыки. С уважением Мария
Eugen D.
11.01.2020
Positives
it's all okAnswer from Grandhotel Ambassador
Sehr geehrter Herr Donhauser, lieben Dank für Ihre nette Wörte! MIt herzlichen Grüssen Maria
Alexey L.
10.01.2020
Positives
Once again we visited the Ambassador - once again we were satisfied with the treatment, staff, living conditions and cuisine (desserts became more varied and tastier). It's good that there is tea for lunch and dinner.Negatives
minus - lack of a coffee machine. . Tea and coffee leave much to be desired!Answer from Grandhotel Ambassador
Уважаемый господин Лалуев, спасибо за высокую оценку услуг, будем стремитяся улучшит качество кофе и чая. С уважением Мария
Вера Г.
08.01.2020
Negatives
Very poor and monotonous breakfast. Forgot to wish you a happy birthday.Answer from Grandhotel Ambassador
Уважаемая госпожа Гуленкова, извиняемся за все негативные моменты, постараемя устранить все эти недостатки чем быстрее. И Вам как наше извинение, что мы не поздравили Вас с днём рождения, предлагаем бесплатный апгрейд на высшую категорию номера. С уважением Мария
Aleksandr M.
05.01.2020
Positives
I would like to express my gratitude to all the employees of Sanatoriums.com. Everything is very well organized and very convenient and comfortable. Special thanks for the excursion to Prague. And special thanks to Guide Alena Reznikova. Sincerely, the Makogonchuk familyAnswer from Grandhotel Ambassador
Уважаемая госпожа Макогончук, спасибо за оценку. С уважением Мария
Валентина З.
05.01.2020
Positives
I am very grateful to SPA sister Katerina. A sensitive and responsive person.Negatives
Negative emotions from communicating with the Chief Doctor. I didn’t like the New Year’s programAnswer from Grandhotel Ambassador
Уважаемая госпожа Зайцева, спасибо за оценку, мы постараемя устранитя все недостатки. С уважением Мария
Александр Т.
05.01.2020
Negatives
I didn't like the New Year's dinner program. In our opinion (there were six of us), the chief physician is annoyed by all the patients. Completely different levels of professionalism among massage therapists. One woman with multi-colored hair is not an expert at all.Answer from Grandhotel Ambassador
Уважаемый господин Трис, му будем стремиться устранить все недостатки. С уважением Мария
Hans-Joachim M.
05.01.2020
Positives
New Year's Eve party was good but very loud and no dance music, was much better three years beforeNegatives
Very cold in the building, there is a draft in the building, especially at breakfast on January 1st. Food wasn't particularly good to my tasteAnswer from Grandhotel Ambassador
Sehr geehrter Herr Meinke, wir werden uns bemühen, alle Nachteile zu beseitigen. Mit freundlichen Grüssen Maria
Galina Z.
02.01.2020
Positives
I really liked the hotel, especially the medical center. The hospital staff are very friendly and professional in their field!!Negatives
In the first days of our stay at the hotel, we were very pleased with the hotel restaurant. Everything was deliciously prepared, there was enough of everything. The girls and the hall workers cleared the table very quickly. But after a few days, our opinion changed greatly. By the middle of lunch or dinner, all the hot dishes were often gone dishes and had to repeatedly ask for at least something to be taken out. The baked goods also got worse, it’s good if you find one thing. I think that the cooks were changed, and the new team that took over had no work experience.. I’d especially like to say about the pool. Indoors There was such a strong smell of sewage in the pool that I had no desire to use the pool!!! I really liked the location of the hotel!!! If the hotel management takes into account the comments, then I would recommend the Ambassador Hotel for relaxation and treatment!!!Answer from Grandhotel Ambassador
Уважаемая госпожа Золотарева, спасибо за искреннее выражение к уровни наших услуг, постараемся устранить все недостатки. С уважением Мариа
Светлана В.
02.01.2020
Positives
I liked everything.Answer from Grandhotel Ambassador
Уважаемая госпожа Воронова, спасибо за положительную оценку. С уважением Мария
Владимир С.
01.01.2020
Positives
Everything was wonderful! I especially liked the reflex massage.Negatives
Did not haveAnswer from Grandhotel Ambassador
Уважаемый господин Соколов, спасибо за положительный отзыв, мы будем стремиться повысить нашу уровень. С уважением Мария
Andrej B.
30.12.2019
Positives
everything was good and everyone was happy with the food and treatment, except for the behavior of some employees. In general, I can recommend it. P.S. it’s bad that there is no place where you can sit and chat. A small cafeteria without the obligation to order anything will not hurtNegatives
some employees could be more polite: this is the doctor sitting at the reception, the woman who does the dirt; the manner of conversation is like when training dogs, as well as the cleaning lady in the sauna and pool .... she throws and expresses dissatisfaction that she has to often wipe the floor. ....I’m sorry to ask, why is it there then and who is to blame that when leaving the pool and showering, the water runs down to the floor????????? .P.S. it’s bad that there is no place where you can sit and chat. A small cafeteria without the obligation to order anything will not hurtAnswer from Grandhotel Ambassador
Уважаемый господин Buchsbaum, спасибо за оценку, мы постараемся устранить все недостатки, приезжайте проверить! С уважением Мария
Oleg K.
28.12.2019
Positives
Nice hotel, good food, good location, large room, good facilities.Negatives
Room cleaning service could be better. Diet/allergen labeling on food in the buffet would be a big help. Unfortunately, this was not done even when asked.Answer from Grandhotel Ambassador
Vielen Dank für Ihren Aufenthalt und Ihre Bewertung. Verbesserungsvorschläge werden an einzelne Leiter dieser Abteilungen weitergeleitet.
Татьяна М.
26.12.2019
Positives
Booked through sanatoriums. com, and I would like to note the impeccable organization of our arrival and stay in Karlovy Vary by this company. The Ambassador has a fairly good medical facility and location, but the old and worn carpets give the hotel a cheap and unkempt look. The doctor doesn’t bother with special focus on the well-being of patients after procedures, just for show, but replaces them with a reasoned request. He starts work either at 9 in the morning or at 10. Excellent nurses - at the reception of the medical department, in physiotherapy and in the baths. Cleaning is good, every day, towels are changed according to the green program. I just don’t understand why normal pillows can’t be placed right away; they have to be ordered, because the ones we have are terrible! There is a disgusting smell in the pool in the evenings. The reception work without any complaints, the staff is friendly. But the manager does not know how to organize work in his absence. The restaurant “forgets” to give out dry rations ordered through her; She congratulates some guests on their birthday in front of others (who also had a birthday the day before, but were not shown the slightest sign of attention). That is, the manager allows situations where some guests feel disadvantaged compared to others, which is unacceptable for a professional. Problems arise in a restaurant when (two hours before the end of dinner time!) there is no longer any hot food, only salads that are prepared from cuts left over from lunch. The good thing is that, if necessary, lunch can be replaced with dinner and vice versa (if, for example, you are on an excursion). There was no live music offered during the stay (or other entertainment). This hotel could have been wonderful if it weren't for all these shortcomings that prevent us from recommending it to new guests. Tatiana
Helmut S.
26.12.2019
Negatives
We stayed at the hotel over Christmas. Service is a disaster, no smile, not a word in our language. We imagine something different when it comes to service. We both come from the service industry.Answer from Grandhotel Ambassador
Wir bedauern Ihre schlechten Erfahrungen. Das Personal spricht in allen Zentren Deutsch und ein servierender Manager ist immer anwesend. Informationen über das schlechte Personal im Restaurant werden dem F & B-Manager übergeben.
Dina S.
26.12.2019
Positives
Liked everything. Starting from the meeting at registration, service personnel, medical staff. sister and doctor. The food is tasty, fresh and quite varied. Room cleaning is good.
Григорий Л.
25.12.2019
Positives
We are relaxing and undergoing treatment in this hotel for the 3rd time. We plan to continue our holidays at this hotel. Moreover, the hotel provided us with discount cards for three families. The work of the medical staff and cooks is very good. Moreover, this year they serve tea for both lunch and dinner. (before there was only tea for breakfast) This is a big +++Negatives
But! I can’t help but say about the cleaning of the rooms! This year they cleaned up very poorly. They didn’t vacuum at all, they forgot to change and put in clean towels, they completely forgot to put out shampoo, etc. Bed linen and bathrobes were changed only once (in 12 days). Although on other floors they changed it twice. And even for an additional fee, nothing changed 🙄 It’s a shame!!! And further! When we started paying for accommodation, a resort fee (0.6 € per day per person), this was written on your website. They told us that our numbers were incorrect and provided us with their data - 21 crowns. It was a little unclear. What to do in such a situation?
Viktor Z.
23.12.2019
Positives
There's not much to say, just very good. We will be back.Negatives
The pillows could be a little thicker.Answer from Grandhotel Ambassador
Während Ihres Aufenthalts ist eine Auswahl an Kissen erhältlich. Wir werden Ihre Kissen jederzeit gerne wechseln oder nachfüllen.
Konstantin R.
23.12.2019
Positives
It is impossible for everything to be five stars, just as people are all different, but in general the service, food, and treatment deserve high praise. Thanks a lot ! We would really like to come to Ambassador again.Negatives
The only downside is that the time flies by quickly. But this does not apply to you.Answer from Grandhotel Ambassador
Уважаемый господин Ryazanov, спасибо за высокую оценку наших услуг, надеемся на новую встречу в нашем отеле! С Новым Годом! Мариа
Nataliya K.
18.12.2019
Positives
I would like to note the good food, I liked the room, good sound insulation.Negatives
The procedures correspond to a spa hotel (not a sanatorium). It is very difficult to communicate with the head doctor of the hotel, but it depends on her what procedures you get and from what sources you drink water.....Answer from Grandhotel Ambassador
Уважаемая госпожа Коган, спасибо за Ваши слова, приглашаем вновь к нам! С Новым Годом! Мариа
Mudaris G.
16.12.2019
Positives
Large selection of buffets, quality, type and taste of food. Accommodation service.Negatives
I’m a Muslim, I don’t eat pork, but especially in the mornings, sometimes there was no choice... pork sausages, pork meat, and even cold cuts! I think you should think about this...
Olga B.
15.12.2019
Positives
-The sauna is super -a lot of fruit -the procedures are good, if not for some of the staffNegatives
-The food is bland -some of the staff during the procedures are not friendly, they don’t say hello, they don’t say goodbye, they silently do their job, thanks to no reaction from them, the same thing can be talking to the wall. Namely, on the mud compresses and on the gloves, the lady is completely out of this world, we have never seen such an unfriendly person at all, she has no place in such an area. -the pool has a terrible smell of sewage
Johann I.
12.12.2019
Positives
Room good. Eat good.Negatives
Medical staff needs improvement in terms of politeness. Some were not only rude, but sometimes also rude
Natalya Y.
08.12.2019
Positives
Nice staff, not bad food. For breakfast there is always porridge, with or without milk. Dinner often includes delicious desserts. Sometimes for dinner there is bulgur or rice, which is not suitable for everyone’s diet; fast carbohydrates are not eaten in the evening.Negatives
When we checked in, there was a smell in the toilet and it was poorly cleaned. The pillows are terrible. I brought my own. I asked for a second pillow for my husband, but it never arrived. The room we got was small, about 12 square meters.Answer from Grandhotel Ambassador
Уважаемая госпожа Ефремова, спасибо за отзыв, му будем стремиться устранить все недостатки. С уважением Мариа
Галина Х.
05.12.2019
Positives
I really liked the efficient work of the staff, everything without queues, strictly on schedule. The staff is friendly. Special thanks to Marina, who gives gas injections and Helen, who does underwater massage. Very good dietary food, for every taste.Negatives
We arrived on Friday, two days were wasted, there was no doctor at 15.00. And in general I got the impression that the doctor was working without desire, I didn’t like it. You almost had to beg for meager Rations when you went on excursions. The declared mineral water in the pool is not mineralAnswer from Grandhotel Ambassador
Уважаемая госпожа Худобина, спасибо за отзыв, му будем стремиться устранить все недостатки. С уважением Мариа
Galina Е.
04.12.2019
Positives
Thank you everyone for a good rest and treatment!!!Negatives
no consAnswer from Grandhotel Ambassador
Уважаемая госпожа Еsau, огромное Вам спасибо за милую оценку, мы надеемся на дальшие встречи у нас в отеле! С Уважением Мариа
Alla L.
02.12.2019