references
Seider A.
14.03.2016
Positives
Everything was at a good level, except for the food.Negatives
For such a hotel, the food was poor. There was a poor choice of salads, meat (only 2 types), there was almost no dessert. The food ran out quickly and you had to constantly ask. Only the breakfast was good. If you continue like this, you will not have clients.
Marat I.
14.03.2016
Positives
Extremely wonderful location of the hotel! Just in the middle of the city center, and at the same time you need to walk to get your sips from hot springs (which is actually strictly recommended by doctors!). Lovely and friendly staff in the hotel taking care of you all the time! Additionally big thanks from chocolate lover, for evening chocolate bites indeed! I was very grateful seeing of working with me professional and confident doctor and nurses. New equipment was recently installed in hotel spa, what gives you more guarantee of safely and quality of procedures. I was congratulated for my stay in the hotel (in German, but still) – it’s very pleasant from the hotel management! Definitely will come back and recommend this hotel to all my friends and relatives!
Людмила .
12.03.2016
Positives
A wonderful team, everyone is very attentive and does their difficult job well, starting from the reception (Natalia received me and Margarita saw me off - both are highly professional and with great warmth) and ending with cleaning the room - they did it impeccably, trying not to disturb me. The restaurant staff also deserve an excellent rating - excellent cuisine, especially desserts - such variety and delights! Well done. And special thanks to you - Sanatorium.com. - you know how to show in the best way what is called “the product face”.Negatives
turned out to be a negative for me (considering my age) - the distance from water sources, but this is also surmountable in the end, but the location of the treatment center is not the best (here it was in vain to save on “space” - the baths are not equipped, as expected, with couches for short rest after their appointment, and the cabins for electrical procedures (lymphatic drainage, for example) are narrow and therefore not convenient for patients, while, for example, the spinal traction room takes up an excessively large space - the technological features of the treatment procedures are not taken into account during the reconstruction. .but taking into account the efforts and responsiveness of the nurses, the result of the treatment is still positive and many thanks to the entire team!!!
Zamzagul P.
09.03.2016
Positives
The hotel is very good, clean, everything is new. There are no foreign odors, if someone is sensitive to them. The room is very good, everything you need is there. We took 2 meals a day - breakfast and dinner, which was more than enough. The food is delicious, lots of vegetables, which is very good for those who are serious about healthy eating. There are also a lot of delicious pastries that are tempting. The procedures are laid out conveniently. Despite the fact that the pool is not that big, there weren’t so many people that we had plenty of time to swim. A very pleasant experience overall.Negatives
For me personally there are no negatives
Vasilii K.
09.03.2016
Positives
Nutrition. Room cleaning.Negatives
This is the House of Culture named after "People's House"! The hotel seems to have nothing to do with it. Buffets are held and the cafe and bar are not available to hotel guests. Music from buffets in all rooms until 2-3 am. In short, “scoop” in Czech. I was surprised by the closure of access to the Kakadu bar and the Grand Cafe, except for buffets, due to the fact that VIP guests are relaxing, and hotel guests are not allowed to enter! At the reception they recommend bars in other hotels! If this establishment is assessed as a hotel, then for groups like “tumbleweeds” it is from China.
Victor K.
09.03.2016
Positives
Friendly staff, good service and food, very good cultural programNegatives
In the absence of the chief doctor (due to a 2-week vacation), medical care was scheduled only on the third day, sometimes the procedures were slightly delayed.
Лариса Щ.
04.03.2016
Positives
I liked the kitchen. Varied, tasty, corresponds to the status of the hotelNegatives
Indifferent staff. Very noisy. The radio plays loudly around the clock. When the music bar is open, the noise continues until 2 am, making it impossible to fall asleep. It is very noisy during the procedures, it is impossible to have the procedure calmly (the radio plays loudly, due to the lack of isolation of the rooms, any rustling noise can be heard. This is annoying. Oxygenometry procedures are carried out practically in a bathhouse. Looking at naked Germans is a little pleasure. This is a long procedure and it should conducted privately.
Михаил .
04.03.2016
Positives
Special thanks to the sanatoriums.com team for the clear, well-coordinated organization of the trip without any glitches or hiccups. I am sure that next year’s trip, for which I hope, will be prepared at the same high level.Negatives
The only thing that let me down a little was room 308, where I was accommodated. He's kind of "clumsy", like the letter "G". This is the first time I've been in one of these. It looks like it was made from some back room. But this is true, by the way. In general, the overall picture of the holiday turned out well.
Жанна А.
03.03.2016
Positives
We had a great time!!! Now they are as good as new. I would recommend “Ambassador” to those who work a lot (relaxing treatments for the “brains” are super!). We tried to be “harmful” but it didn’t work, the staff are professionals! We are going again in March. Already with the company! Vivat, "Ambassador"!
Yelena K.
02.03.2016
Positives
We express our gratitude to the hotel administration for their understanding, for creating comfortable conditions of stay, for showing attention, for creating conditions and trust. Thank you! Rakhmet! Sincerely, Your clients Kim E.B. and Park B.K. See you in the new 2017!Negatives
Wish! Consider doing tests based on the results of treatment for comparison and getting an additional positive mood. Sincerely your clients Kim E.B. and Park B.K.
Римма Б.
02.03.2016
Positives
First of all, I want to thank your work, everything is very prompt and clear. Next time I will book only through your website. I was very pleased with the rest and treatment. Nice, just renovated hotel. We were put in a double room, although we had booked a single room. Cleaning is daily and high quality. The cuisine is varied and very tasty. I was also satisfied with the treatment. I can’t say that the distance from the sources is a minus; for me it’s a joy to walk once again.Negatives
No
Marina M.
29.02.2016
Positives
We visited from February 18 to February 28, 2016. Everything we booked was received without any problems, transfer, accommodation, meals. The hotel is very nice, the food is good and varied. Friendly staff, procedures exactly on time. The overall impression is good.
Elena .
25.02.2016
Positives
I stayed at the Grandhotel AMBASSADOR from 02/12/16 to 02/23/16. I would like to express my sincere gratitude to the spa manager Nicole, as well as Yana. All the best to them in life! I wish there were more such wonderful people in this hotel! And personally to the SANATORIUMS.COM team - many thanks for the accommodation and the provided transfer! Prosperity to you!Negatives
It’s a pity that the head doctor was on vacation during my stay. At my insistence, of course, another doctor came on Saturday and prescribed all the necessary procedures for me. The work of local massage therapists is not the work of professionals, but simply the left-handed work of some self-taught people. I was shocked! At the reception we were greeted unfriendly, and our request to change the room was politely refused.
Andrey S.
25.02.2016
Positives
We stayed at the AMBASSADOR hotel from January 31 to February 14, 2016. This is not the first year we have been vacationing in Karlovy Vary, there is something to compare with. I really liked the AMBASSADOR hotel. Especially the food. Every day there are new dishes and prepared as in a restaurant. A lot of fruits. For the wife's birthday, the chef gave her a beautiful and very tasty cake. It was very nice and touching. The staff is friendly. There are no comments regarding placement and treatment. It takes 10-12 minutes to walk to the source. This is also a plus, because... I need to walk more in Karlovy Vary. We recommend. Andrey, Sveta.
Galini M.
15.02.2016
Positives
We really liked everything. The hotel is magnificent, the service is at a very high level, the treatment is great, the food is excellent! To be honest, the overall impression exceeded all expectations. Super! I liked it so much that upon returning home I immediately booked the same hotel for the fall.Negatives
No matter how we searched, we couldn’t find any cons
Lena T.
14.02.2016
Positives
We really enjoyed our stay at your sanatorium and would be delighted to host you again. Excellent location, very nice staff.Negatives
If you arrive on Saturday before lunch, you could start taking procedures, or at least already on Sunday. We hope that the administration will consider this issue positively in the future, because... People sometimes come for a short period of time, for which Saturdays and Sundays are available.
Алексей Б.
14.02.2016
Positives
The staff work is excellent.Negatives
There was audibility in the rooms. The food was good the first week. The second week, not so much. I didn’t like the massage. The rest of the procedures were good.
Ekaterina O.
14.02.2016
Positives
Everything was excellent: a very nice room (spacious, comfortable, good soft mattresses, the maid takes them apart in the evening before bed, the room has good climate control, very quiet since the rooms have 2 entrance doors, excellent room cleaning). Everyone speaks Russian. I liked the pool and spa area. Very convenient location of milking treatment rooms. I'm glad it was released. There is also a robe for attending procedures. The food is good for the diet. Excellent transfer from the sanatorium (clear, on time, polite).Negatives
There were no cons, everything was just great. A small negative moment when the nurse makes a stern remark that you cannot be late for procedures!
Olga E.
10.02.2016
Positives
We stayed at the sanatorium for 10 days and were very pleased. Very attentive staff! And this smooths out minor imperfections, any problem is solved instantly! It's like psychotherapy, very nice! The procedures are standard, the masseuses are good. The food is good, by the end of your stay, of course, you get tired of everything, but no one is left hungry. The location is convenient, close to shops, restaurants... In general, I recommend it.Negatives
There was one small negative regarding the sauna, but the staff resolved this issue instantly, so there are no negatives for us!
Ильмира М.
05.02.2016
Positives
A magnificent building, very conveniently located. Cozy, comfortable and clean rooms. The staff (reception, restaurant, maids, honey) are always ready to help. The cuisine is excellent, a real test for dieters)))))) and it’s impossible not to mention the symphony orchestra, fabulous!
Елена К.
26.01.2016
Positives
1. Everything is new 2. Perfect cleanliness 3. The best doctor and person! IRENA TSIPOVA 4. Ideal location - just as much from the sources as you need to walkNegatives
1. Not a bad kitchen, but everything is overcooked and dry all the time - how can you make cardboard out of salmon? You have to try hard (((and chicken breasts - the same song.. 2. Add stewed or baked vegetables - as an obligatory dish, and not a rare delicacy))
Евгения Р.
25.01.2016
Positives
I was given room 220 - a very comfortable room, facing a quiet street, you can sleep even with the window open and there is no noise (the only inconvenience is when there is an event in the Orpheum hall that ends well after midnight, it is very loud, I could not sleep until it was over; not very I remember well, but in my opinion it was January 9th). Dr. Irena Tsipova is a high-level professional; according to the treatment she prescribed, a very convenient schedule for attending procedures was drawn up. Thanks to all the medical staff for their excellent, friendly attitude towards patients. Meals breakfast, lunch and dinner are very convenient in time (on the day of arrival I was able to have lunch before 15 o’clock), the menu is varied, you can choose from fish, meat, soups and various snacks, and it is also important for breakfast, porridge omelettes and always a choice of fruits and fruit salads. Room cleaning is top five, and chocolate in the evening is a pleasant addition to a wonderful stay at the hotel. I have no cons, there is a small remark in the shower stall there is no shelf where you can put shampoo, gel, or soap; it would be more convenient if there was one. If possible, I will definitely come to this sanatorium for a longer period.
Tatiana I.
24.01.2016
Positives
Thank you Ambassador for the renewed optimism and new strength for further life and work.
Марина .
17.01.2016
Positives
Good condition of the hotel after renovation, friendly staffNegatives
The first two days the room was cold; the defect was corrected after the fourth call to the reception.
Igor A.
12.01.2016
Positives
I would like to thank the doctor at the sanatorium. A very good and sympathetic person! Manager Natalya helped solve all the problems, I would like to thank herNegatives
At the reception desk, Ondrej did not want to listen to complaints about the quality of the room's location upon check-in. As a result, you could hear all the concerts very well in the room, but you should go to them and not listen to them in room 200. The holiday was ruined, the child could not sleep. For the third concert I had to go change my room at 12:00 at night.Answer from Grandhotel Ambassador
Уважаемый Игорь Андрюшин! Я передал от Вас благодарность Наталье, она была очень рада, что смогла Вам помочь. Приносим Вам наши извинения за возникшую ситуацию. Мы сейчас активно занимаемся вопросом по снижению слышимости музыки в некоторых номерах во время концертов и делаем всё возможное, чтобы как можно скорее получилось исправить этот недостаток. Martin Kumičík, Sales & Reservation Manager
Andrej G.
07.01.2016
Positives
We vacationed in December for 19 days. Very nice spa hotel. The staff tries very hard to please customers and is extremely courteous. Breakfast-lunch-dinner (buffet) at a good level. Rooms are cleaned, towels are changed daily, linen is changed every three days.Answer from Grandhotel Ambassador
Уважаемый Андрей! Благодарим Вас за отзыв. Мы очень рады, что Вы хорошо отдохнули во время пребывания и лечения в нашем отеле. Будем очень рады видеть Вас во время Вашего следующего посещения. Я лично передам Вашу благодарность работникам нашего отеля. Martin Kumičík, Sales & Reservation Manager
Irina K.
29.12.2015
Positives
One positive. Wonderful staff. Sensitive and attentive doctor - Mrs. Irena Sipova. Modern medical base. Delicious and varied food. Cleanliness everywhere, like in an operating room. A fairly large distance to the sources, some may regard as a minus. For me this was a plus. The opportunity not to be lazy, to walk a lot and breathe clean air. Thanks to everyone who took care of me these 2 weeks, all the best to them in the new year.
Александр А.
27.12.2015
Positives
If you dream of visiting the fairy tale of Karlovy Vary, I recommend the Grand Hotel Ambassador, where my husband and I vacationed in December. The friendly receptionist Martin met us, took care of our luggage and showed us to our room. Natalia and Kamila, hospitable at the reception desk, offered us a lot of interesting excursions to choose from. The medical department of the sanatorium pleasantly surprised us with the number and variety of procedures, and Ch. Doctor Tsypova Irena professionally and competently prescribed a course of treatment that corresponded to the diagnoses of our diseases. The food (buffet) left an indelible impression with an assortment of delicious dishes and desserts. The chefs never ceased to amaze with dishes made from venison, quail, partridge, turkey, and duck. Confectioners offered all kinds of pastries and desserts. The maids carried out high-quality cleaning every day in cozy, tastefully furnished rooms. I didn't want to leave. If you decide to relax in Karlovy Vary, we recommend the Grand Hotel Ambassador! Believe me, you won't regret it.Negatives
There are no cons, only pros.
Ольга Р.
22.12.2015
Positives
First of all, thanks to the sanatoriums team for their help in choosing. Location - close to buses, the center, the Orthodox Church, sources. I just don’t want to call the staff by name, I’m afraid I’ll forget someone. Well done everyone, everyone, everyone. Thank you. The food has no taste and color, but for my wife and I it’s excellent. We lived in a double room, I don’t know when, but the maids cleaned quickly and efficiently. Thank you. Treatment - Doctor Irena selected a complex for my back, thank you very much. We are 100% satisfied with everything.
Ekaterina Y.
21.12.2015