references
Irina G.
21.07.2019
Positives
1. Procedures: all our wishes were taken into account (we did not do gas injections, although we saw that the elderly were queuing up for them), the procedures were carried out very efficiently, the staff was friendly and friendly. Of course, people are different and some nurses have more experience, some less. But overall we were VERY pleased. I especially liked Helena and her underwater massage and Charcot shower. 2. We arrived at the hotel before check-in, but were settled instantly. In the process: we asked for extra pillows, there were some nuances with the TV, we clarified information about concerts at the colonnade - everything was resolved instantly. Again: some are more hospitable, some are not, but in general the Reception function is performed clearly. 3. Restaurant (we had breakfast/dinner): not very good, but we weren’t hungry. 4. The hotel is located in a good location, close to restaurants/cafes and shops. It's about 20 minutes to the springs, but we deliberately chose to walk. 5. Separately about wellness: we were often alone there. Swimming pool: 3-4 people maximum, no more room. Saunas: hammam, sanarium and Finnish. VERY COMFORTABLE.Negatives
1. The food is ok, but not 4 stars. It may have been due to the hotel being unoccupied.
Faig K.
15.07.2019
Positives
The procedures were carried out well and to a high standard. I would especially like to mention pneumopuncture (gas injections). The nurse performing these procedures, Marina, did an excellent job! The rest of the procedures are also up to par. The only thing: the nurse who took the blood for analysis from my wife could not take a sufficient amount, after we noticed that half of the tests were missing, I insisted that they take the blood again and do the remaining tests. They did everything, but When checking out from the hotel, they announced to me that we had an unpaid procedure. I said that we didn’t order additional procedures other than those in the package, and I wouldn’t pay. In the end, the reception agreed with me, and I checked out.Negatives
Everything was fine until one fine day (more like night) towards the end of our stay, I don’t remember Friday or Saturday, at 01.00 at night the siren in the room howled furiously with the words SHAME (“attention” in Czech). There was a fire alarm. The entire hotel began to urgently vacate rooms. The alarm turned out to be false, but my wife and I could not sleep until the morning, and the next day we were completely overwhelmed. Not a single person or administration apologized for the inconvenience caused. It’s as if everything is in the order of things. In short, it seems like Europe, and upon closer examination, the Soviet Union during perestroika.
Аnna G.
09.07.2019
Positives
Very pleased with our stay at the hotel Good food and very attentive attitude of all the staff We plan to come again
Olena M.
06.07.2019
Positives
We vacationed in June 2019. I am delighted with the hotel, I really liked the procedures and thermal water, I came with atopic dermatitis, and within a week it became much better. However, as the doctor said, it is optimal to come for at least two weeks, since the first week is adaptation. Special thanks to the doctor, she gave me some good advice about the disease for the future. We were also very pleased with the food, despite the fact that we had to follow a diet, there were quite a lot of dietary dishes. It takes about 20 minutes to get water. This is neither a plus nor a minus, since after drinking water you need to walk a little more, so we walked to the hotel. Also, the price-quality ratio completely covered the small minus.Negatives
The windows looked out onto a noisy street.
Johann J.
24.06.2019
Positives
Excellent sanatorium, polite staff, very good treatments, food. In general, everything is great.Negatives
Very boring. There is nothing to do in the evening. The sanatorium has a large hall, very spacious and beautiful, but there is always something going on there for outsiders, and not for the guests of the sanatorium. And one more thing about procedures on weekends. We additionally purchased several treatments, including a full body massage. We were given these procedures for the weekend. A very young girl trainee came. She sat down next to her on the couch, stroked her, just smeared massage oil on her skin and that’s it. Full body massage includes finger and toe massage. She didn't do this at all. Looking out the window, I stroked my back and thighs - and that’s it! For both me and my husband. And so on both days off. A body massage costs 60 € per session in the sanatorium. Sorry, for that kind of money you still expect normal work. And then, it is stated that the body massage lasts 50 minutes, she does 40 minutes. Each time 10 minutes less. We just threw away money and wasted our weekend time. Therefore, I do not recommend getting a massage on the weekend.Answer from Grandhotel Ambassador
Добрый день, уважаемый господин Yanisch, спасибо за отзыв, мы постараемся улучшить уровень процедур. Относительно программы, вечером есть возможность посетить музыкальный бар Какаду с живой музыкой или поседеть в ресторане с чешским пивом, отель в центре города с множеством ресторанов, баров и концертных залов, коллеги на рецепции готовы каждому из гостей что-то порекомендовать. Спасибо за посещение отеля и положительный отзыв, приглашаем Вас посетить нас еще раз и узнать, если уровень услуг улучшилась. С уважением и наилучшими пожеланиями
Elena K.
18.06.2019
Positives
Very friendly staff. Medical staff and treatment at a high professional level. Special thanks to the wonderful Petra (massage), Marina (pneumopuncture, gas injections). Both the administrators and the receptionist are always very friendly, respectful and attentive.Negatives
The pillows do not stand up to any criticism) The restaurant administrator, very emotionally, in the presence of other guests, made a remark when we replaced dinner with lunch (although we were offered this opportunity upon check-in) This was the only time, I think it can be attributed to an annoying misunderstanding.
Halyna K.
11.06.2019
Positives
Overall I liked everything!!! Cleanliness (cleaning every day)! Food! The quality of the procedures is excellent! I would especially like to mention the massage (Perth) and gas injections (Marina)! Procedures were rescheduled upon request. Success to the team and good clients. Sanatoriums thank you very much for fulfilling all obligations 100%. We recommend the hotel, it was a pleasant experience and we will come again!!!!!!!!!Negatives
There are no minuses, one is small. note - there is no flag of Ukraine in front of the hotel entrance!!!!!!!!!!!!!!!!!!!!!!!!!!!
Marina V.
10.06.2019
Positives
I was pleased with the friendly and always ready to help staff at the reception. Very nice and helpful employees in the restaurant. The quality of treatment is very good and professional, I would especially like to mention the gas injection specialist Marina. The hotel is located near the springs, almost in the center of the tourist area.Negatives
I would like to improve the work of the maids, make them more friendly and professional.
Valentina F.
10.06.2019
Positives
Treatment and procedures are at a good level. The medical staff is neat and polite.Negatives
Complaints about service at the reception desk. The location of my luggage that was left behind from the plane was not clarified for 4 days. Only after the scandal, on the 5th day, my luggage was delivered, and the staff just smiled and said that everything would be settled soon. They drove me to neurosis.Answer from Grandhotel Ambassador
Уважаемая госпожа Филенко! Благодарим Вас за тёплые слова в наш адрес, конкретно отдел лечение. Нам очень жаль, что у вас остались негативные эмоции по поводу Вашего багажа. К сожалению, персонал рецепшена не может повлиять скорость доставки Вашего багажа из аеропорта. Так как они ошиблись и отправили багаж в другой отель. По этой причине доставка чемоданов длилась долгое время.
Tatjana H.
03.06.2019
Positives
I stayed at this hotel with my girlfriend at the end of May to the beginning of June. We were more than satisfied, the treatments, the staff, the food, the room, the service in general were great. We went there without expectations and were more than positively surprised 👍🏻 I can only recommend it 🙂
Sofia S.
02.06.2019
Positives
I really liked everything. I chose the location myself so that I needed to walk more. The treatment and service are excellent, the staff is friendly and friendly. Would recommend to friends
Tatiana P.
28.05.2019
Positives
I stayed in this hotel for the second time. All good. Special respect to the chef and pastry chef. Czech cuisine in his execution is beyond praise. The desserts are fabulous.Negatives
It is unpleasant to wash down magnificent cakes, buns and pies with cold water with cucumber, which is served instead of hot tea at lunch and dinner.
Любовь Я.
20.05.2019
Positives
A wonderful hotel in the Art Nouveau style of the late 19th century. A superbly refurbished building with cozy stylish rooms and beautiful comfortable bathrooms. Very well equipped spa therapy facilities. We liked the food and service in the restaurant. All staff speak Russian well.Negatives
Medical staff sometimes speak very impolitely to patients like: “There are many of you, but I am alone!”, and scolds them for the slightest delay for procedures. It's quite cold in the restaurant, the air conditioning is too strong.Answer from Grandhotel Ambassador
Уважаемая госпожа Яковлева, Спасибо за приятную оценку наших услуг, мы постараемся устранить все неприятности, которые Вам мешали в полном расслаблении. С уважениeм Гранд отель Амбассадор
Natalia W.
14.05.2019
Positives
The treatment was worth it, the treatments are personally recommended and arranged. The staff is very pleasant and friendly. The cuisine was plentiful and delicious. The location is good, a few minutes walk to the thermal springsNegatives
The cleaning of the rooms wasn't that good, a lot of dust everywhere
Tatiana W.
14.05.2019
Positives
I liked everything!! cleanliness and beauty!!! the sauna is wonderful!! the pool is a little small.... but the cleanliness and water are excellent!! THANK YOU TO ALL THE HOTEL STAFF!!!! the room was gorgeous!! huge.... with an entrance hall.. .two TVs....two bathrooms...all the furniture is in old decor!!the beds are snow-white....an excellent minibar...and most importantly CLEAN AND ORDER!!!THANK YOU!!VERY SATISFIED!!!
Andreas F.
12.05.2019
Positives
Very nice staff. No queues for procedures. Always fresh fruit when eating. Very tasty cakes. Good location. Very great sauna. Everything was great, we had a good rest.Negatives
No tea at lunch and dinner. Very noisy on Friday and Saturday because of the Kakadu nightclub.
Natalja P.
08.05.2019
Positives
We want to say a big thank you to all the service staff for their warm and attentive attitude. Everything was wonderful. We will recommend your hotel to our family and friends, and we ourselves will try to come again to get a lot of impressions and health again. We wish the team health and success.
Anatolii S.
08.05.2019
Positives
Overall, the sanatorium left a pleasant impression. Treatment and service at the proper level. The nutrition is ambiguous, sometimes very good, sometimes mediocre. The location is good for those who like to walk; the round trip to the 6th spring is 2.5 km.
Олег Ф.
06.05.2019
Positives
Almost nothing but advantages. The medical staff deserves special thanks. All with a smile and friendliness. We liked.Negatives
The food does not correspond to the star rating of the hotel. Ordinary dining room. Everything is very monotonous. Same cheese, same ham. You can't look at vegetables without crying. Fruits are melon, watermelon which is not edible and pineapple. The cheapest cakes and cookies. The coffee is terrible. At lunch and dinner there are no hot drinks, none at all, only for money and of very dubious quality, they brought coffee from a machine. In general, food for 3 s -!Answer from Grandhotel Ambassador
Уважаемый господин федоров, спасибо за Ваш отзыв! Нам очень жаль, что Вам еда и обслуживание в ресторане не понравилось, мы обязательно постараемся все спешно решить. Приглашаем Вас в гости, лично проверить все изменения.
Alexander Z.
05.05.2019
Positives
This is our first time at the hotel. We liked everything. We hope to return next year.
Vera S.
02.05.2019
Positives
The Ambassador Hotel was chosen for the third time. I like everything, even the distance from the sources. It is useful and very pleasant to walk. I would like to note the quality of treatment; all health workers treat each guest very carefully. And, of course, many thanks to all the restaurant workers.
Elena R.
30.04.2019
Positives
All the staff are very punctual and efficient, which makes your stay at the hotel even more comfortable. The hotel is located some distance from the sources, but this is only a plus. It's very nice to take a walk in the morning or evening.
Инна Д.
29.04.2019
Positives
We rested and recovered in April 2019. It looks pompous, but very cozy hotel. It is equipped with the latest equipment, offers an extensive list of treatment procedures, and attentive and responsive staff. I was impressed by the spa treatments; use of the saunas is included in the price. The food is tasty and varied. It may seem that it is a little far from the drinking springs, but in my opinion this is only a plus, a 10-15 minute walk along the picturesque route. With a light heart I recommend this hotel to friends and acquaintances.Negatives
Sometimes waiters in a restaurant remove empty plates from the table too quickly
Tatjana H.
28.04.2019
Positives
Thank you all very much! The hotel is wonderful, the staff is very attentive, everything is resolved quickly, the attitude is very respectful and the result of treatment is felt immediately. We will definitely come again and again.Negatives
Sorry, I didn’t come up with anything, there’s no negativity.
Ольга М.
22.04.2019
Positives
Very nice staff and nurses.Negatives
There are a lot of disadvantages. It will take a long time to write, if you want, call me back, I’ll tell you. The doctor is terrible, she doesn’t need to practice medicine.Answer from Grandhotel Ambassador
Добрый день, уважаемая Ольга! Благодарим Вас за оставленный отзыв. Жаль, что Вы не обратились к нам во время Вашего пребывания, мы бы уладили все недостатки. Надеемся увидеть Вас снова в нашем отеле
Ирина Р.
15.04.2019