references
Inga R.
19.03.2024
Positives
everything was very nice!! We loved everything!! The food is excellent, the room is beautiful, the doctors and staff are great!!
Answer from Grandhotel Ambassador
Dear Ms. Rossbach, Thank you very much for the beautiful award, we hope to be able to welcome you again at GH Ambassador: Wishing you good health and many successes Reservations Department
Alexandra K.
19.03.2024
Positives
excellent location, good treatment, the food is not so varied, but always very tasty, very fresh products, not over-salted or over-sweetened, everything in moderation, there was never a feeling of heaviness, heartburn or other unpleasant moments, i.e. all products exactly the freshest. At the reception they responded to all requests, the sauna and hammam were very hot! This is such a rarity! Spacious pool, good cleaning. I definitely recommend both the sanatorium company and the Ambassador Hotel! The masseuse Lída in room 35 is miraculous! I really liked the city - compact, with amazing architecture. On March 8th, all women received a beautiful burgundy rose at breakfast! It's a little thing, but it's nice! 😍 God willing, we will be happy to return!Answer from Grandhotel Ambassador
Dear Ms. Alexandra, thank you very much for your beautiful award. We will continue to strive to maintain and improve the quality of our services. We hope that your visit with us was not the last: Best wishes to the reservation department
Elvira H.
18.03.2024
Positives
We were at this hotel for the first time. We really liked it. All the staff were very friendly. I would especially like to mention the doctor Natalia Larina. Very attentive and friendly. The procedures were chosen very well, there were no long gaps in time. The staff was very attentive during all procedures. The hotel has an excellent location with parking. The springs are about 1 km away, it took about 20 minutes there and back. Excellent sauna. We were very pleased. We will definitely visit again.Negatives
Small selection of dishes for dinner.Answer from Grandhotel Ambassador
Dear guests, thank you for your positive feedback, we will be glad to see you again at our hotel. Best regards Reservations Department
Sitdikova Z.
10.03.2024
Positives
Excellent location, good treatment, food is not so varied, but always very tasty prepared, very fresh products, not oversalted or oversweetened, everything in moderation, there was never a feeling of heaviness, heartburn or any other unpleasant moments, that is, all the products exactly the freshest ones At the reception they responded to all wishes, the sauna and hammam were very hot! This is such a rarity! Spacious swimming pool Good cleaning I would also like to say about the excursion to Prague with guide Eleanor! A very positive person who is passionate about his work I definitely recommend both the sanatorium and the Ambassador hotel! Oh yes ! More ! Masseuse Lida in room 35 is a miracle worker! The transfer is clear, on schedule, the cars are comfortable, the driver drives the car professionally, safely, and is not distracted by the phone. I really liked the city - compact, with stunning architecture On March 8, all women at breakfast were given a gorgeous burgundy rose! It's a small thing, but it's nice! 😍 God willing, we'll be back with pleasure!Negatives
I can’t remember a single negative thing 😊Answer from Grandhotel Ambassador
Dear guests, thank you for your positive feedback, we will be glad to see you again at our hotel. Best regards Reservations Department
Tamara K.
10.03.2024
Positives
The treatment was good. The nurses are friendly.Negatives
Unfortunately, I have to write you negatively about the number. The furniture was broken, the chair swayed, it was dangerous to sit on it, the refrigerator did not work, in the toilet the flush barrel had to be pressed several times to drain the water and then to stop the water you had to press it a couple more times; in the shower stall the rubber band was torn and water was getting on the floor. It was impossible to use soap; there was sediment at the bottom and the bottle was broken so it was impossible to get soap to wash your hands. There are cobwebs everywhere in the room on the walls and chandeliers, which looks very unpleasant.Answer from Grandhotel Ambassador
Dear Ms. Clem, thank you for your feedback, we apologize for the inconvenience. Your comments have been passed on to the housekeeping manager. We hope to see you again at our hotel. Best regards, reservations department
Oleg G.
02.03.2024
Positives
Everything was very nice!! We liked everything!! The food is excellent, the room is beautiful, the doctors and staff are great!!Negatives
The dessert is not tasty, everything is based on cream. Coffee powder, instant, terrible. But these are just minor things! We bought our own, ground, and brewed it with boiling water in the dining room. And you can live without dessert!Answer from Grandhotel Ambassador
Dear guests, thank you for your positive feedback. We will forward your comment regarding the variety of desserts to the F&B department. We will be glad to see you again in our hotel. Best regards, reservations department.
Alexander F.
01.03.2024
Positives
No waiting times: whether in the restaurant or during the treatments, friendly staff. Clean bathroom, top central location. The restaurant was generally too dark, a little more light and nice music would have created a completely different atmosphere. But overall - everything was wonderful. We drove home satisfied. 👍🏻Negatives
Too little variety in the dishes, whether salads or bread - the same thing every day. 1-2 masseurs couldn't do it at all: one only lightly stroked the back, the other almost broke bones.Answer from Grandhotel Ambassador
Dear guests, thank you very much for your comments. We will endeavor to eliminate the disadvantages as quickly as possible. Kind regards, Reservation Department.
Olga .
25.02.2024
Positives
I really liked the relationship between the doctor, Natalia and the nurse Elena.. the masseuse Ratka. The restaurant staff is also very responsive and has a very pleasant attitude towards customers.Negatives
The quality of food was disappointing. Very rarely were there successfully prepared dishes. We advise you to change the cook. The staff who perform the procedures are, for the most part, very inattentive and have a disregard for clients. Also, Victor, who oversees this hotel, ignored our request to leave us something to eat for dinner, since we arrived late in the evening, and we had paid for the whole day, including three meals a day. There wasn't even water in the room. Although, when talking with the employees, we realized that no one conveyed our request to them.Answer from Grandhotel Ambassador
Dear guests, thank you for your feedback. We will forward your comments regarding the shortcomings to the F&B and SPA... Best regards from the reservations department.
Tamara K.
23.02.2024
Positives
Medical treatment is very professional and I can recommend itNegatives
The seats in the restaurant are few and are then reserved for certain guests and the others have to stand and wait until a table becomes available where the table is free but is reserved.Answer from Grandhotel Ambassador
Hello, dear Ms. Kail, thank you very much for your comment. We will endeavor to eliminate the disadvantages as quickly as possible. Kind regards Raservation department
Michael K.
18.02.2024
Positives
First of all, a big thank you to the Sanatoriums team. Mr. Vilmanov gave us professional and very helpful advice and supported us with the booking. The hotel is located in the city center surrounded by shops and restaurants. It takes about 15 minutes to walk to the springs on the ground level. A very stylish hotel, very well maintained. Here you can only feel comfortable. Our golden retriever was also lovingly welcomed. The staff at the hotel is extremely friendly, helpful and accommodating. Nobody noticed us negatively. Our treating doctor surprised us very positively. A very detailed initial interview, she took a lot of time for us. Based on our medications and precise questions, she quickly created a clear picture of us. She gave us lots of tips and suggestions along the way. We would often like to see German doctors have a conversation like this. The quality of the treatments is VERY good. Personal needs are addressed individually.Negatives
We would have liked a more varied selection of fruit for breakfast. Always apples and oranges is a bit boring in the long run.
Eleonora S.
17.02.2024
Positives
We rested in February 2024. Only positive emotions. Convenient location, attentive and responsible staff. We took the maximum package with procedures. Everything is perfectly organized. Recommended for visitingNegatives
The husband decided to take advantage of the paid offer and donate blood from a vein for analysis. I consulted with a doctor at the sanatorium and received a referral. The nurse at the sanatorium failed to draw blood after three attempts on one arm and three attempts on the other! Analysis was refused. And one more thing, as a recommendation for the managers of the sanatorium. There is a stove in one of the saunas that is very dangerous. Without a fence, there is no passage between the sunbeds and the stove. In my opinion, this is not safe!
Maryna A.
10.02.2024
Positives
I really enjoyed the rest and treatment. All wishes regarding procedures were taken into account. Special thanks to nurse Elena for her attentive attitude towards clients. And all the staff during the procedures are pleasant and diligent. The maids Vladislava (Vladka) and Barbara cleaned the room efficiently and quickly, thank you. We will definitely come again :)
Woldemar F.
03.02.2024
Positives
The staff in the SPA area were very friendly and helpful, room cleaning was good. The funeral was very friendly in the restaurant.Negatives
The reception could be friendlier, the hotel is not suitable for disabled people. Swimming pool too small.
Alfons K.
21.01.2024
Positives
Hello, it was as always in this spa hotel: the spa treatments were very good and varied. Charcoal burnerNegatives
Hello, the room wasn't heated properly for this time of year. This is also the only criticism of our spa stay. Charcoal burner
Igor K.
13.01.2024
Positives
Excellent location, own parking, food not a lot of choice, but everything is very tastyNegatives
Cleaning in the hotel and rooms needs betterAnswer from Grandhotel Ambassador
Dear Mr. Kotenko, thank you for your feedback, we apologize for the inconvenience. Your comments have been passed on to the housekeeping manager. We hope to see you again at our hotel. Best regards, reservations department
Vitalij W.
10.01.2024
Positives
We were there for one week in December with two meals a day and a package of procedures for the 21st procedure. I advise you to immediately take a large package of procedures, because it is expensive to purchase more locally. The Ambassador sanatorium has a very good price-quality ratio. We were pleased with the room, food and treatment. The medical department is quite modern, everything looks decent and cozy. The staff speaks Russian, everyone was friendly. The sauna and swimming pool are located on the lower floors under the medical department and are free of charge. Limitation only on operating time. Three types of saunas, showers and snow for drying, towels, sheets, beds for relaxation. The dining room was not cold, as others have written. Only one day, when they opened the doors to the adjacent hall with the stage, there was a draft coming from there. The restaurant is not big and cozy, the staff tried to pick up dirty dishes on time. The food is just like in the video. We liked it. In the evening, 4 types of tea, water and kefir are provided free of charge. There were always cakes for dinner. The sources where we drank water (11th and 8th) were one kilometer away. We walked in one direction at a calm pace for about 20 minutes. There is parking, it costs 10 euros per day. There was a free trip to Prague. The procedures for this day were tailored for us. At Lazne 3 every day you can find a representative from Sanatoriums, who will offer other types of excursions. For a trip to Prague, we registered with her. I would also like to recommend a walking tour of Karlovy Vary. I liked her.Answer from Grandhotel Ambassador
Dear Mr. Wasilaschko, we are very glad that your stay in our hotel was comfortable and enjoyable for you. We will be glad to see you again in our hotel! Sincerely reservation department.
Daniel S.
08.01.2024
Positives
The food was very good. It is very much geared towards home cooking, i.e. hearty food for the German/Russian palate. Hotel rooms cleanNegatives
It was a bit stupid with the procedures that were mentioned and then had to be booked for a fee. It is assumed that whatever procedures are offered are included in the price. As a German, it is relatively difficult to communicate with the doctor.Answer from Grandhotel Ambassador
Dear Mr Zaitschenko, thank you very much for your comments. We will endeavor to improve our services. Kind regards, Reservation Department
Sergej K.
07.01.2024
Positives
Good location, excellent room equipment, new bed linen...can be recommended for a visit...Negatives
Food is poor, last supper due to an event in a beer restaurant, we were left without drinks at all.. we bought coffee and pastries at the pastry shop opposite (highly recommend). The girl apologized very much, but the residue remained...Answer from Grandhotel Ambassador
Dear Mr. Kleemann, thank you for your feedback, we apologize for the inconvenience. Your comments have been passed on to the F&B manager. We hope to see you again at our hotel. Best regards, reservations department
Wladimir K.
07.01.2024
Positives
I liked everything very much, it was our first time there, we will try to come there again.Answer from Grandhotel Ambassador
Dear Mr. Knoll, we are very glad that your stay in our hotel was comfortable and enjoyable for you. We will be glad to see you again in our hotel! Best regards, reservations department
Emanuil S.
07.01.2024
Positives
Everything was great!Answer from Grandhotel Ambassador
Dear Mr. Steibrenner, very nice to read your words, we hope to welcome you again! Kind regards, Reservation Department
Waleri D.
05.01.2024
Positives
Convenient location of the hotel, excellent parking right next to the hotel, good sauna, swimming pool.Negatives
Some of the medical staff are very unfriendly, the cleaning in the corridors and eating areas leaves much to be desired, there are cobwebs on the chandeliers, dirt and rubbish in the corridors and dinner also did not have much variety for a 4 star hotel.Answer from Grandhotel Ambassador
Dear Mr. Daiker, thank you for your feedback, we apologize for the inconvenience. Your comments have been passed on to the housekeeping and spa manager. We hope to see you again in our hotel. Best regards Reservations Department
Lyudmila K.
03.01.2024
Positives
I liked everything very much, everything is at the highest levelAnswer from Grandhotel Ambassador
Dear Mrs. Klein, it is very pleasant to read your words of gratitude, we will be glad to welcome you again to our hotel. Best regards, reservations department.
Tatjana S.
03.01.2024
Positives
Everything went wrong! 👍Negatives
NixAnswer from Grandhotel Ambassador
Hello, dear Ms. Strassheim, very nice to read your words and to welcome you again! Kind regards, Reservation Department
Olga J.
31.12.2023
Positives
I liked it, the food is delicious, the saunas are good.Negatives
This is not a negative, but a remark, the chairs in the room were worn to holes.
Friedrich S.
31.12.2023
Positives
We were in the hotel again, the location is very good, the SPA/treatments are also good... the staff is competent and also very niceNegatives
Rooms are ok, but a little renovation wouldn't be bad. Breakfast was very monotonous. There were also dogs in the hotel, I think a SPA hotel should be pet-free.
Артур М.
29.12.2023
Positives
Everything you need is: food, 3 types of sauna, swimming pool. The hot tubs are just a delight. The range of treatment procedures is impressive. What else do you need for relaxation? Walk for 10 minutes to get water. There are all sorts of shops nearby. The rooms are comfortable, recently renovated, large showers. The food is normal - for breakfast there were 2 types of sausages, eggs, there were pancakes once - very tasty, there are vegetables, 2 types of meat. Parking 10 euros per day.
Роман М.
29.12.2023