references
Михаил К.
08.08.2016
Positives
This was my first time booking a hotel on your website and I’m glad that everything you promised coincided with reality. The hotel, after renovation, shines with newness, the staff is friendly, always ready to help, solve all problems, speaks Russian well. The kitchen is excellent. All medical procedures were beneficial. Nice pool with a jacuzzi - you can always find time to swim if you want when there are few visitors there. In the future, when planning a vacation in spa hotels or sanatoriums outside Russia, I will only use your website and your recommendations.Negatives
A small drawback was that the hotel is located far from the mineral water sources prescribed by the doctor, and every day we had to walk a total of more than 2 km there and back. And at a fast pace in order to be in time for both procedures and breakfast. On the other hand, walking is good for your health, so this “disadvantage” is not that big of a deal!
Liudmila -.
08.08.2016
Positives
-Accommodation: 2-seater classic. spacious, well-equipped room, everything is modern, good quality, and working properly. -Treatment: The procedures take a long time, are carried out strictly according to schedule, there is no waiting for procedures. The staff comes in during the procedure and asks if everything is okay. -The swimming pool is freely available from 9 a.m. to 9 p.m., and three saunas/baths from 4 p.m. there are no or almost no people in them. -Nutrition. Varied, cooked with passion, beautifully served. You can choose dietary dishes. The waiters work quickly, used dishes do not sit idle on the tables. -Housekeeping: quickly, efficiently, with 4 hands, they try to clean in your absence. -Hotel staff: everyone, without exception, is friendly, they try to fulfill all your requests. -The location of the hotel near the bus and railway station is a plus for independent trips to cities in the Czech Republic and Germany. -Location in the shopping, central part of the town. There are cafes and shops nearby. I also thank “Sanatoriums” for the informativeness of the site and transfer from/to Prague airport at a reasonable price.Negatives
- Distance from sources. BUT you can take a weekly pass and ride 2 stops on bus No. 1. travel time: there 3 minutes; back - 5 min.
Sanzhar B.
08.08.2016
Positives
Pleasant and clean rooms, rooms are cleaned every day, friendly staff, good food, good treatment (it is noticeable that the equipment is new). I would like to wish that this sanatorium also carried out an intestinal lavage procedure. We were pleasantly surprised by the gift cards for drinks at the hotel upon arrival. The location of the hotel is very good.Negatives
The ironing boards are in very poor condition. The material is torn, burnt marks are visible. We also recommend checking the irons.
Lubov F.
08.08.2016
Positives
I liked everything very much, I felt better, I am very grateful to you.
Viktoria K.
04.08.2016
Positives
very attentive staff, very clean, everything is in excellent condition, just good. No complaints at all!!!
Игорь Г.
04.08.2016
Positives
Doctor +; medical staff +; treatment +; reflex massage - Totthova Lucie +++; kitchen +; service personnel +, number + . Thank you!Negatives
There are minor drawbacks: the hood is bad in the bathroom, there are no hot drinks for lunch and dinner
Юрий Д.
03.08.2016
Positives
The Ambassador sanatorium is better suited to the praphylactorium, I really liked it, the pleasant attentive staff, excellent food, comfortable rooms are all in the complex and create an atmosphere for a pleasant stay in this sanatorium.Negatives
There are small disadvantages everywhere and in everyone, if they clearly do not cause irritation in you, then they do not exist. Focus on the positive and your life will become better.
Лидия А.
31.07.2016
Positives
I liked the well-coordinated work, the friendly, welcoming attitude of all the staff; cozy room with all amenities, quantity and quality of various dishes, therapeutic procedures - everything is wonderful!Negatives
I don’t want to call this negative, but as a wish, I would like to see at least one drink served for lunch and dinner - instead of three for breakfast.
Akmaral I.
30.07.2016
Positives
Very attentive doctor, wide choice of procedures. Delicious and varied food.Negatives
For people with leg problems (LOA) it is a bit far from the sources (1.5 km).
Нина Р.
28.07.2016
Positives
Excellent treatment, thanks to Dr. Irena Chipova for her attentive attitude and competent treatment, as well as to all the medical staff! The rooms are very clean, clean everywhere! Excellent food - special thanks to the cooks and waiters - the food is tasty and healthy, very varied! Overall, I enjoyed my stay!Negatives
The only negative is the accommodation. The receptionist Ondrej, despite my request to be placed in a quiet room because... I have problems sleeping, I was given room 120, where there are 2 pubs and 3 parking lots under the window - I had to sleep with the window closed, my request to be moved to the other side was refused? In addition, this Ondrej for some reason decided to check my visa and allowed himself to ask I received incorrect questions, which was an unpleasant surprise. Upon arrival, we had to carry our suitcases along the stairs ourselves - no one helped. When leaving, Ondrej silently took the keys, did not say goodbye - behaved inappropriately?
Irina K.
26.07.2016
Positives
The hotel is excellent, clean, with good food. The entire staff works harmoniously, the treatment is excellent. Dr. Irena is a professional and you could always turn to her for help. The hotel staff is friendly and competent, we enjoyed our stay. I will recommend your hotel to my friends.Negatives
The hotel is located far from the springs. On the one hand, this is not bad; walking a lot is useful. On the other hand, going to the same place three times a day is not very interesting. It is difficult for people with bad legs (and I have a leg after a fracture) to walk such distances. In addition, we often had to go for water in the rain. But this in no way spoiled our holiday.
Aizhan S.
22.07.2016
Positives
1) The staff responded quickly to any problems. At least I tried.Negatives
1) The nurse who scheduled the procedures for me and my mother mixed up our sources, and we drank the wrong water for the first 4 days! 2) On the day before departure, when the room was cleaned, we were not given any soap or shampoo, and the towels were not changed. 3) Problems with plumbing: leaking from under the sink (fixed), after a shower there is always water near the wall, both taps with hot and cold water were leaking - not fixed, even though we reported it. 4) Midges were flying over the vegetables, the last few days the food was completely tasteless, there was no choice of side dishes even for those who don’t eat pork (there are quite a few of them!) 5) Once they offered burnt potatoes as a side dish. It was impossible to eat, I had to complain to the cook!
Алевтина К.
14.07.2016
Positives
I vacationed in Karlovy Vary for the first time, in June. I liked the Ambassador sanatorium. Everything was wonderful: very helpful staff at the reception, an excellent doctor, friendly staff in the SPA center and restaurant. High-quality room cleaning, very clean bed linen. In general, the holiday was a success! I recommend it to my friends!Negatives
No
Лариса В.
10.07.2016
Positives
Very responsive and attentive staff at the reception, in the SPA center and in the restaurant. High-quality room cleaning. Special thanks to Dr. MUDr.Cipova Irena. The holiday was a success! I wish all the staff health and all the best. Thank you very much!
Алексей Г.
05.07.2016
Positives
We got what we wanted on vacation. Everything (almost) went according to schedule. We are planning to repeat our holiday.Negatives
For the sanatorium: - you can add toothbrushes, air freshener, vases for fruits and flowers to the rooms. - the hood in the bathroom is weak. Regarding transfer from the sanatorium to the airport: - before calling about changing the schedule, you need to think everything through yourself. And if unspecified changes nevertheless occur, then you need to find an opportunity to send it not by mail, but by calling the room by phone. The departure time was changed three times and the last one - the fourth - was reported only by mail. Even the sanatorium reception did not have accurate information and only chance allowed us to leave on time. That's the downside.
Sonia A.
01.07.2016
Positives
THE RECEPTION STAFF VERY GOOD THE HOUSEKEEPERS VERY GOOD THE TRANSFER VERY GOOD BRAVO VLADISLAS THANK YOUNegatives
THE CHOICE IS POOR AND REPEAT EVERY DAY POTATO + CABBAGE??????????????????????????? THE RESTAURANT IS MEDIOCRE KARTOCHKA + KAPOUSTA KAJDI DEN VERI BAD RESTAURANT
Elena R.
27.06.2016
Positives
In general, I liked everything. The meeting was carried out without any complaints. A very good doctor. The staff tries their best to answer all questions. You have to walk to the springs, but it's not scary.Negatives
The hotel's air conditioning does not work well. It so happened that it was hot for three days. And the presence of air conditioning is not felt. Please note this to whom it matters. Or relax not in the summer, when there is no heat. Everything else is great.
Natalia K.
26.06.2016
Positives
Taking into account 14 years of treatment experience in Karlovy Vary, in 4-5 different sanatoriums, the following can be said about the Ambassador sanatorium: a good renovated building; comfortable rooms; the hotel is quiet and peaceful; good location, 15 minutes to the main sources at a calm pace; procedures are performed efficiently, on time, without queues or fuss; cleaning is done daily, quickly and efficiently. The resort could be recommended if not for the problems with the kitchen described in many previous reviews, which the hotel management not only ignores, but also tries to hide.Negatives
poor quality preparation of some dishes, mainly hot ones: overdried fish, burnt potatoes, etc. The impression left (all guests of the sanatorium) is that the food is prepared and served by trainees, mostly kitchen workers and waiters no more than 18-20 years old. In addition, the rules of sanitation and hygiene are not observed, for us it ended in mass poisoning (18 people) with a temperature of 40, severe intoxication and all other signs. All 18 people fell ill at the same time after dinner, the sanatorium doctor provided virtually no assistance to the victims (2 tablets of activated carbon and 1 tablet of imodium were given - not treatment in this situation). The pharmacy opposite provided real help by selecting medications and doses. Further, the administration of the sanatorium and the chief physician referred only to the rotavirus infection that had spread throughout Europe. Even if this is so, we could only catch it in the sanatorium restaurant through food or service personnel, since before the poisoning the victims did not even know each other, did not eat together and lived on different floors. And why then, in the event of an “epidemic” in the Czech Republic and Europe, were the staff not wearing medical masks? Despite the fact that the administration did pay a small compensation of 30 euros per person, there is no desire to return to this sanatorium or recommend it to anyone. It was the work of the kitchen staff, the head doctor and the administration that influenced the rating poorly for the staff. The work of the nursing staff, reception and maintenance staff can be rated "very good". standard set of procedures (there are no new interesting procedures that have appeared in other sanatoriums recently)
Н.
19.06.2016
Positives
Good afternoon. I booked a hotel for my mother. It was a 70th birthday present. My mom really liked everything. Thanks to everyone, especially nurse Dana. She was very kind, attentive and responsive. And this largely influenced the fact that she will continue to prefer the Ambassador Hotel in the future.Negatives
While staying at the Ambassador Hotel, my mother celebrated her 70th birthday!!!! But unfortunately, the hotel staff treated this important event with indifference and without attention. A simple bouquet of flowers would add bonuses to the hotel.
Olga A.
05.06.2016
Positives
I liked everything, the location, the rooms, the beautiful building. I will suggest it to my friends and maybe I’ll come again myself, but just fix the kitchen a little.Negatives
I didn’t really like the food, there were raw carrots and potatoes in the soup. Instead of fish, salmon (as it was written) they give catfish.
Taniya I.
24.05.2016
Positives
The hotel is excellent, everything is very wonderful: treatment, food and accommodation, the staff is friendly. I really liked it.Negatives
No
Hridziushka D.
23.05.2016
Negatives
Very loud music until late from the bottom floor, making it difficult to sleep
Ольга П.
22.05.2016
Positives
A good sanatorium for relaxation and treatment. New, fresh rooms, excellent mattresses (which is very important to me), snow-white bed linen, towels and bathrobes. Change frequently, robe upon request! Very quiet rooms, lived on the 1st floor, no interference from the bar, which is located on the -1st floor. Of course, you need to walk to the springs, but this did not bother us, on the contrary. I can’t say that the treatment evokes admiration, but there was no negativity either - the number of procedures is quite large, everything was on time, the treatment complex is new, which is very pleasant! Nice pool with jacuzzi and comfortable temperature! There are towels everywhere; you don’t need to take anything with you for treatments and to the pool, everything is available. The food could be more varied, you won't go hungry, but there isn't much choice. The hotel staff are friendly and provide assistance with all questions. Overall rating: GOOD!Negatives
There are no tea facilities in the rooms.
Lyudmyla I.
14.05.2016