references
Vladimir K.
04.10.2018
Positives
This is our second time staying at this wonderful hotel! LIKE EVERYTHING!!! We'll be there soon!
Татьяна К.
26.09.2018
Positives
The sanatorium is located in an excellent location in an ancient building. The rooms have modern equipment including climate control. Food and treatment at an excellent level.Negatives
The lack of tea at dinner is inconvenient.
Аnatolii I.
24.09.2018
Positives
I liked almost everything)))Negatives
The pillows are just rags!!! For a European hotel that has 4 stars, this is indecent!!!
Татьяна П.
19.09.2018
Positives
The staff are very nice, helpful and attentive people. Food - tasty and variedNegatives
Lack of hot tea or coffee at lunch and dinner.
Petra L.
18.09.2018
Positives
The hotel was very well renovated. The treatment rooms are in very good condition. The organization was right. The guarded parking lot was right next to the hotel. The hotel's own restaurant had a very good selection.Negatives
Unfortunately the cafe was closed. The drinking cure was difficult to implement due to the distance to the springs (12 - 20 minutes on foot).
Tatyana E.
17.09.2018
Positives
Third time in this hotel. When booking, I asked for a room on the 2nd-3rd floor. The hotel promised by email to accommodate my request. As a result, they offered the 1st or 4th floor. I chose the 4th floor and did not regret it. Very quiet, with the windows closed you can't hear the street noise. True, there was an unpleasant smell in the toilet, room 403. I read on the Internet that the doctor does not see on Sundays, I was pleasantly surprised, the doctor did and made all the appointments. Treatment and nutrition are at the same good level. I really liked the masseuse Petra. Gas injections are just great! There were no questions about cleaning the room, the maids were smart, everything was replenished on time. Towels were changed every day, bed linen every three days. This is a hotel where I want to return again and again.Negatives
This is not even negative, but just a wish - bring back the shower caps. If I had known that they were no longer issued, I would have brought them with me. How to take a bubble bath or hydroxer without a cap?
Filippova M.
17.09.2018
Positives
Clean, quiet, tasty, wonderful treatments.Negatives
There was a real shortage of hot drinks (tea-coffee) or just boiling water for lunch and dinner)
Lidia S.
14.09.2018
Positives
Good hotel. All liked it. The room is big. The furniture is new, the bed is comfortable, they cleaned it every day and very well. The food is quite varied and tasty. Close to the sources. If I go again, I will choose this hotel.Negatives
There is no negativity.
Nataliya V.
12.09.2018
Positives
Nice rooms, great staff, delicious food.Negatives
A little far from the sources. This was not a problem for us.
Ирина Ч.
09.09.2018
Negatives
The fees for additional procedures are very expensive. They don’t know how to do massage other than general classical massage. I needed a massage for my leg (due to a fracture), I paid extra, but it turned out that no one knew how to do it correctly, I had to refuse and continue just a classic massage.
Ирина Б.
07.09.2018
Positives
The sanatorium is a fairy tale!!!! Clean spacious room, bathrobe, rubber slippers, all toiletries, regular cleaning. Very good food - rabbit, duck, turkey, different fish every day. The cook is a pro!!!!!!!! Many thanks to him!!! Pleased!!! We had no problems with the staff - everyone was polite and helpful. We were satisfied with the treatment. For 11 days, nothing marred our vacation.Negatives
Expensive parking 9 euros. We found it in 3. Leave the hotel parking lot and turn left, go around the station and at the T-shaped intersection at the traffic light turn the same way, after a couple of minutes there is a huge parking lot on the right.
Elena S.
06.09.2018
Positives
All liked it! The reception staff were very responsive and quickly responded to our requests and questions! Great food! The work of the medical staff is clear and conscientious! We want to come to Ambassador again!Negatives
There is no negativity!
Yakov S.
03.09.2018
Positives
popravili sdopovie, otdohnuli horosho.Negatives
malo razvlechenii dlya takogo goroda.
Tatiana D.
25.08.2018
Negatives
I didn’t like one thing regarding the procedures, I had an inhalation procedure scheduled for 7 am, but I couldn’t come to it so early, I came later and asked to do the procedure, all the machines were free, but no, no one made concessions , it was the same with another procedure, the staff does not make concessions. And the same applies to the distribution of procedures, I needed more massages, but they only gave me two; the rest of the procedures were not very interesting to me. So, when visiting your hotel in the future, I would not use the procedures. And also, regarding the linen, it is excellent, except for the pillows, I have never seen anything like it anywhere, I suffered for all 10 days
Владимир С.
24.08.2018
Positives
The room is not bad, the food is ok but the choice is not very large, the staff is friendly. The rooms are cleaned every day, the toilets are of good quality but there is no hair conditioner.Negatives
The website says that the rooms have air conditioning, it seems like something is installed but it doesn’t work, and for two weeks at night I had to open the windows and turn on the fan, otherwise it’s very stuffy, there’s another problem: you order the amount in euros, and when you need to calculate it, they calculate it based on and in the end the amount in euros comes out completely different. You need to walk 20-25 minutes to the springs if you have no problems with your legs.
Liliya P.
18.08.2018
Positives
Very good location of the hotel. Large and bright rooms. excellent sound insulation. comfortable beds. Very good staff and quality treatment.Negatives
Terrible pillows (it's time to change them!). You can hardly feel the air conditioning. Breakfast is good. but monotonous. Lunch - average. dinner is practically inedible. The doctor does not listen to patients’ complaints and prescribes treatment at his own discretion.
Лев О.
18.08.2018
Positives
SPA: Works like a well-oiled machine. Excellent organization, not a single hiccup in the schedule. They gave everything that was promised. Friendliness, ease of communication, widespread knowledge of the Russian language. Hotel: The room is good. Everything is working. The air conditioning was a relief in the heat. It is advisable to have one more chair in the double room. If one sits on it, the other must sit on the bed. Not civilized. Room service is excellent. Every day, including weekends, cleaning. Daily replacement of towels. Frequent replacement of bed linen and terry robes. SPA-friendly plastic slippers were provided. The food was completely satisfactory in both variety and quality. Internet works great.Negatives
The biggest negative is the work of the hotel reception staff. Day one: we arrived after a difficult road from Vienna by car. The journey took 3 hours longer than expected. Complete renovation. Getting to Karlovy Vary by car is now extremely difficult. My wife and I are elderly people. 73 years old. I wanted to quickly finish all the formalities and get to my room. And then it began. Our credit card (from a reputable Austrian bank) was not accepted by the hotel system. To say that we were shocked is to say nothing. All the money was on her. The most unpleasant thoughts arose. In a panic, I run across the road to the ATM and withdraw a small amount - it works. I went into a tiny store to buy a bottle of water - it worked! I can immediately say that during our entire stay, we never paid in cash, only with this card. And not one failure. At the reception we made at least 4 attempts, the card did not go through. The most unpleasant thing is the behavior of the staff. To the question of what to do, there is only one answer: everything is working fine for us. We resolved the situation: the daughter from Vienna contacted the reservation department and organized a direct bank transaction. I asked for confirmation. Without hesitation, they also sent all the correspondence from the reception. It was in Czech, but Google helped translate it. This is something! Questions from the reception to the reservation department: “Where should I put this figure, what VAT should I charge.” Etc.. Complete incompetence!!! Lack of even attempts to solve the problem. Last day: Out of habit, I went to the reception and asked if we had any debts. Answer: 100 CZK. -For what? -You took beer in a restaurant. He was so stunned that he meekly took the money out of his wallet and gave it to him. Then he came to his senses and asked to see the receipt. There was a signature on it. In front of the manager, he took a piece of paper and signed it. The signature on the check was not mine. Muttering something under his breath, the manager gave back 100 crowns. NO APOLOGIZES!! This is amazing. This is the first time we encounter such a technique. And we traveled a lot.
Наталья К.
14.08.2018
Positives
1. Hospitable reception staff 2. Excellent soundproofing in the rooms 3. Excellent cuisine
Svetlana M.
06.08.2018
Positives
I really liked the treatment center, the doctor and all the medical staff. Great pool, saunas and restaurant. The food is tasty and varied.Negatives
For a healthy person, walking to the springs is not a problem; for an elderly or disabled person it is a bit far. But you can take 2 bus stops.
Илья М.
01.08.2018
Positives
Treatment rooms are located nearby. Bed linen and towels are changed every 2-3 days. Cleaning is done daily.Negatives
At night it is noisy from bars and traffic. I did not use the promised free excursion to Prague, since procedures were programmed on Sunday.Answer from Grandhotel Ambassador
Улица а в выходные дни может быть шумной, но по вашему желанию мы с удовольствием предложим вам более тихую комнату на 4-м этаже. Экскурсия в Прагу - это услуга, предоставляемая sanatoriums.com, а не нашим отелем.
Viktoria N.
30.07.2018
Positives
I really liked the hotel. The staff is very friendly. I would like to visit this hotel again. The only negative is that it is far from the first source
Elena K.
30.07.2018
Positives
Thank you very much for a wonderful holiday and treatment. It’s a bit far from the thermal baths, and if there are a lot of procedures, you don’t have time to go.
Mark L.
27.07.2018
Positives
We stayed for the second time. Everything was fine. The spa was excellent, the pool was good.Negatives
Of the minuses: the pillows are terrible, I would like tea and coffee at dinner. The chair in the room was wobbly, they asked to replace it, but they didn’t replace itAnswer from Grandhotel Ambassador
Спасибо за ваше повторное прибытие в наш отель, мы ценим вашу преданность. Подушки можно изменить или добавить в любое время, для этого в каждой комнате вы найдете меню подушек. Кофе и чай можно всегда заказать за обедом и ужином в любое время.
Elizabeth N.
25.07.2018
Positives
I am very pleased with the work of the medical staff, Thank you all very much The room cleaning is excellent Very satisfied Overall I am satisfied with everythingNegatives
Negative, as others write here, again ill-fated pillows, I spent 2 days trying to get an anatomical or feather pillow, but I didn’t get it, and with my headaches, this was a problem for me. Why write in the pillow menu if there are no pillows or they can’t provide them.
Irina E.
22.07.2018
Positives
Excellent rooms, no hotel smell, toilet and shower in excellent condition, daily cleaning. Food in the restaurant for every taste. The masseuse named Petra is the GODDESS OF MASSAGE!!!! THANK HER SO MUCH!!!!Negatives
Disgusting, nervous! The massage therapist is rude and constantly whispering something! Not only my opinion, but also that of other vacationers. Bring pillows with you 😂 - small, uncomfortable. I arrived with neck problems, and left with an even bigger problem from these pillows!Answer from Grandhotel Ambassador
Добрый день, благодарим Вас, что выбрали наш отель, и нам очень жаль, что Ваше пребывание было омрачено негативным опытом. Менеджер лечебного отделения проведет с массажистом беседу о его поведении. Если Вы были недовольны массажистом, можно было сообщитя об этом и его бы без проблем заменили. У нас есть так называемое меню подушек ( pillow menu), в котором Вы можете выбрать тип подушки и она Вам в любой момент будет предоставлена. Если во время проживания в отеле у Вас были постоянные боли, было необходимо обратиться к врачу за консультацией и врач бы мог пересмотреть Ваши процедуры или дать какие-то другие рекомендации. Благодарим Вас за отзыв. Martin Kumičík Sales & Reservation Manager Grandhotel AMBASSADOR Národní Dům Karlovy Vary
Владимир Т.
16.07.2018
Positives
Nice well-kept rooms, daily high-quality cleaning of the rooms, close location to the bus station, railway station and bus stop.Negatives
Far from sources. Low quality food, lack of choice. The pool is only open until 8 pm, which is very inconvenient for vacationers. No fitness room. WiFi in the rooms is weak.
Olga L.
14.07.2018