references
Gwenda Glatzel-Hümer
25.04.2024
Positives
The staff was very friendly. We were even able to upgrade our room to a higher category on the day of arrival. Even "special requests" such as a bottle of sparkling wine for breakfast on the occasion of a birthday were easily implemented. Since we sat together in the evening, it was very pleasant to get the drinks in the public restaurant on the ground floor and have them booked in the room. The treatments were also pleasant and you could easily book more at your own expense. The food was plentiful and varied. We felt very comfortable!Negatives
Breakfast and dinner were usually ended quite abruptly half an hour before the stated times (lights out in the evening). We found the trip to Prague very unpleasant. At the latest then you realize that it is assumed that everyone who goes there speaks Russian. The bus escort spoke only Russian, so that 1.5 hours of the 2-hour bus ride were spent shouting at you in Russian over the bus loudspeakers at a volume that was practically loud. Headaches were guaranteed when you arrived. Of course it was a shame that we (13 Germans with no knowledge of Russian) didn't hear anything about the country or its people. The warning that it was too loud or that a break could be taken while talking just encouraged us to talk even more and even louder. Luckily, the German-speaking tour guide was the only thing that saved us and then the 2-hour stop in Prague (time for a leisurely meal). But we were already dreading the return journey. The day tour is therefore not recommended without any knowledge of Russian.
Answer from Grandhotel Ambassador
Dear guests, we would like to thank you very much for your positive comment. As a hotel, we are not responsible for the trip to Prague, but we are very sorry that you were not able to fully enjoy the trip. We will sort out the situation in the dining room. We hope that everything will be fine on your next stay with us. We look forward to it! Your reservations department
Alexey Fedorovskih
20.04.2024
Positives
We visited for the first time, so far there is nothing to compare with, but we were satisfied with our stay at the hotelNegatives
During our stay, it was my wife’s birthday, no one congratulated her, pay more attention to her guests, the doctor had five minutes
Olga Neumann
13.04.2024
Positives
Everything was good.Negatives
The drain in the pool smelled.
Alexander Trenin
13.04.2024
Positives
Polite, helpful staff, good procedures, beautiful room, good soundproofing - you can’t hear your neighbors. The hotel is spacious, in a good location, nice bar in the same building.Negatives
The food is somewhat monotonous, but for a treatment center it’s ok, tasty and not particularly harmful. In the bathroom there is a shower curtain and the shower itself splashes in different directions - the whole room is in water. There was no hot water for 2 days.
Oibek Halmetov
11.04.2024
Positives
We went to this hotel and Karlovy Vary for the first time. Let's start with the transfer, we only took it to the hotel. The car arrived on time, the driver was very polite and friendly, he informed us about everything and asked if everything was okay. In general, we arrived perfectly. The hotel is located on the central shopping street, in a pedestrian area. Everything you need is nearby within walking distance. To get to the thermal springs you need to walk 750...1.5 km, depending on the destination. If you have difficulty walking, then the hotel is not suitable for you. The rooms are spacious, the restaurant is small but cozy. Delicious kefir for dinner. I liked the medical department, professional and friendly staff, they try to accommodate everyone in everything. The procedures are carried out very well. Good saunas and a swimming pool, perhaps a little small for such a large hotel when fully loaded. Overall the impression is positive, we recommend it.Negatives
1. The attitude of the staff at the reception was a little unclear, some kind of indifference and lack of attention to visitors upon check-in. But further requests and questions were responded positively. 2. Room cleaning leaves much to be desired. Perhaps wet cleaning is not provided at all, because all the rooms are carpeted, and therefore there is a lot of dust around. The staff is friendly and upon request they immediately changed the pillows and slippers for the pool. 3. The biggest disappointment was the food. Very modest selection of hot dishes. Mostly all pork, not suitable for all visitors. Lack of designation of dishes, and sometimes erroneous designation. We didn't see any fruit except apples.
Viktor Jakob
07.04.2024
Positives
Very nice hotel, very central and with parking. We really enjoyed our holiday and would love to come back 🤣🫶🏻 Thank you 🙏Answer from Grandhotel Ambassador
Dear Mr. Jakob, it's very nice to read your words. We look forward to welcoming you back! Best regards, Reservation Department
Alexander Kniss
07.04.2024
Positives
We stayed at the Ambass Ador Hotels for one week. The hotel is located in the very center of Karlavy Vary, which is very convenient. Everything is within walking distance, such as shops, eateries, etc. Drinking springs are 10-15 minutes on foot. The hotel is beautiful in architecture, cozy, clean with friendly staff. I advise you to visit this Hotel.Answer from Grandhotel Ambassador
Dear Mr. Kniss, thank you for rating our services. We will be very pleased to welcome you again to our hotel. Best regards Reservation Department
Waldemar Mutt
05.04.2024
Positives
Very friendly staff during the procedures.Negatives
The rooms are very poorly cleaned during your stay.Answer from Grandhotel Ambassador
Dear Mr. Mutt, thank you for your feedback, we apologize for the inconvenience. Your comments have been passed on to the housekeeping manager. We hope to see you again at our hotel. Best regards, reservations department
Tatiana Tytschina
02.04.2024
Positives
The location was good. Parking was available, for a fee. Breakfast was fine!Negatives
Small selection at buffet. The food wasn't all labeled. Too much pork and little selection of beef and poultry. The towels in the sauna area smelled very unpleasant, as if they had not been washed properly. Weak WiFi in the room. In contrast to other hotels, there is no drinking fountain there. Sauna times until 8 p.m. unacceptable! Far too short for a health resort. The lady in the sauna area was unfriendly! Too few loungers in the relaxation area!Answer from Grandhotel Ambassador
Hello, Ms. Tytschina, thank you very much for your review. We are sorry that you are not completely satisfied with your stay. We will endeavor to correct any errors. Kind regards, Reservation Department
Irina Weirich
31.03.2024
Positives
This is not the first time I choose this hotel. The treatment is good, the girls during the procedures are very friendly and attentive. I liked the doctor Mikhail, he was very responsible, listened carefully and prescribed excellent treatment. The guys at the reception are also nice and attentive. I want to praise the restaurant workers, the young guys who clean the tables. Overall I would give it a solid four.Negatives
The food was not bad, but sometimes it was not hot, barely warm. The only big negative is that there is no automatic return transfer to the airport. I flew to Prague by plane for the first time, thanks to the sanatoriums company, they took me to the hotel without any problems (free of charge), but I have a question, why didn’t they take me back? After all, logically this should be the case. It’s good that on the last day of my stay at the hotel I asked at the reception about the car, and when they answered that there was no information on the computer, wait. I waited the whole day and in the evening when they told me that no one answers the phone at the sanatoriums, I had to order a taxi and pay 125 euros. I had such a good impression before and this incident ruined the whole mood. And also, I came to the Ambassador for my anniversary, the hotel could somehow celebrate and congratulate. It would be very nice.Answer from Grandhotel Ambassador
Dear Mrs. Weirich, thank you for rating our services. Regarding the transfer, this is the full responsibility of the agency where you booked your vacation. The hotel provides only individual transfers. With respect Reservation Department
Ирина Белогорич
21.03.2024
Positives
great hotel and nice spa center. We were there as a family with a dog for three days and felt very comfortable. The junior suite is super nice and very spacious. Even though it's in the middle of the city, it's very quiet and you can't hear the street going on in the room.Answer from Grandhotel Ambassador
Dear Mrs. Belogorich, it is very pleasant and encouraging to read such a beautiful award. It is a great incentive for us to continue working with the aim of improving the quality of our services. Best wishes Reservations Department
Zbinek D
21.03.2024
Positives
no waiting times: whether in the restaurant or during procedures, friendly staff. Clean bathroom, top central location. The restaurant was overall too dark, a little more light and pleasant music would have created a completely different atmosphere. But overall everything was amazing. We went home satisfied.Answer from Grandhotel Ambassador
Dear Mr. Zbyňek, thank you for the award and for the suggestions to improve the quality of our services and we hope to be able to welcome you again at GH Ambassador! Wishing you good health and many successes GH Ambassador Reservations Department
Viktor Tutchenko
19.03.2024
Positives
excellent location, good treatment, the food is not so varied, but always very tasty, very fresh products, not over-salted or over-sweetened, everything in moderation, there was never a feeling of heaviness, heartburn or other unpleasant moments, i.e. all products exactly the freshest. At the reception they responded to all requests, the sauna and hammam were very hot! This is such a rarity! Spacious pool, good cleaning. I definitely recommend both the sanatorium company and the Ambassador Hotel! The masseuse Lída in room 35 is miraculous! I really liked the city - compact, with amazing architecture. On March 8th, all women received a beautiful burgundy rose at breakfast! It's a little thing, but it's nice! 😍 God willing, we will be happy to return!Answer from Grandhotel Ambassador
Dear Mr. Tutchenko, many thanks for your beautiful award. We will continue to strive to maintain and improve the quality of our services. We hope that your visit with us was not the last: Best wishes to the reservation department
Inga Rossbach
19.03.2024
Positives
everything was very nice!! We loved everything!! The food is excellent, the room is beautiful, the doctors and staff are great!!Answer from Grandhotel Ambassador
Dear Ms. Rossbach, Thank you very much for the beautiful award, we hope to be able to welcome you again at GH Ambassador: Wishing you good health and many successes Reservations Department
Alexandra K
19.03.2024
Positives
excellent location, good treatment, the food is not so varied, but always very tasty, very fresh products, not over-salted or over-sweetened, everything in moderation, there was never a feeling of heaviness, heartburn or other unpleasant moments, i.e. all products exactly the freshest. At the reception they responded to all requests, the sauna and hammam were very hot! This is such a rarity! Spacious pool, good cleaning. I definitely recommend both the sanatorium company and the Ambassador Hotel! The masseuse Lída in room 35 is miraculous! I really liked the city - compact, with amazing architecture. On March 8th, all women received a beautiful burgundy rose at breakfast! It's a little thing, but it's nice! 😍 God willing, we will be happy to return!Answer from Grandhotel Ambassador
Dear Ms. Alexandra, thank you very much for your beautiful award. We will continue to strive to maintain and improve the quality of our services. We hope that your visit with us was not the last: Best wishes to the reservation department
Elvira Hofmann
18.03.2024
Positives
We were at this hotel for the first time. We really liked it. All the staff were very friendly. I would especially like to mention the doctor Natalia Larina. Very attentive and friendly. The procedures were chosen very well, there were no long gaps in time. The staff was very attentive during all procedures. The hotel has an excellent location with parking. The springs are about 1 km away, it took about 20 minutes there and back. Excellent sauna. We were very pleased. We will definitely visit again.Negatives
Small selection of dishes for dinner.Answer from Grandhotel Ambassador
Dear guests, thank you for your positive feedback, we will be glad to see you again at our hotel. Best regards Reservations Department
Sitdikova Zaynap
10.03.2024
Positives
Excellent location, good treatment, food is not so varied, but always very tasty prepared, very fresh products, not oversalted or oversweetened, everything in moderation, there was never a feeling of heaviness, heartburn or any other unpleasant moments, that is, all the products exactly the freshest ones At the reception they responded to all wishes, the sauna and hammam were very hot! This is such a rarity! Spacious swimming pool Good cleaning I would also like to say about the excursion to Prague with guide Eleanor! A very positive person who is passionate about his work I definitely recommend both the sanatorium and the Ambassador hotel! Oh yes ! More ! Masseuse Lida in room 35 is a miracle worker! The transfer is clear, on schedule, the cars are comfortable, the driver drives the car professionally, safely, and is not distracted by the phone. I really liked the city - compact, with stunning architecture On March 8, all women at breakfast were given a gorgeous burgundy rose! It's a small thing, but it's nice! 😍 God willing, we'll be back with pleasure!Negatives
I can’t remember a single negative thing 😊Answer from Grandhotel Ambassador
Dear guests, thank you for your positive feedback, we will be glad to see you again at our hotel. Best regards Reservations Department
Tamara Klem
10.03.2024
Positives
The treatment was good. The nurses are friendly.Negatives
Unfortunately, I have to write you negatively about the number. The furniture was broken, the chair swayed, it was dangerous to sit on it, the refrigerator did not work, in the toilet the flush barrel had to be pressed several times to drain the water and then to stop the water you had to press it a couple more times; in the shower stall the rubber band was torn and water was getting on the floor. It was impossible to use soap; there was sediment at the bottom and the bottle was broken so it was impossible to get soap to wash your hands. There are cobwebs everywhere in the room on the walls and chandeliers, which looks very unpleasant.Answer from Grandhotel Ambassador
Dear Ms. Clem, thank you for your feedback, we apologize for the inconvenience. Your comments have been passed on to the housekeeping manager. We hope to see you again at our hotel. Best regards, reservations department
Oleg Gorbunov
02.03.2024
Positives
Everything was very nice!! We liked everything!! The food is excellent, the room is beautiful, the doctors and staff are great!!Negatives
The dessert is not tasty, everything is based on cream. Coffee powder, instant, terrible. But these are just minor things! We bought our own, ground, and brewed it with boiling water in the dining room. And you can live without dessert!Answer from Grandhotel Ambassador
Dear guests, thank you for your positive feedback. We will forward your comment regarding the variety of desserts to the F&B department. We will be glad to see you again in our hotel. Best regards, reservations department.
Alexander Fischer
01.03.2024
Positives
No waiting times: whether in the restaurant or during the treatments, friendly staff. Clean bathroom, top central location. The restaurant was generally too dark, a little more light and nice music would have created a completely different atmosphere. But overall - everything was wonderful. We drove home satisfied. 👍🏻Negatives
Too little variety in the dishes, whether salads or bread - the same thing every day. 1-2 masseurs couldn't do it at all: one only lightly stroked the back, the other almost broke bones.Answer from Grandhotel Ambassador
Dear guests, thank you very much for your comments. We will endeavor to eliminate the disadvantages as quickly as possible. Kind regards, Reservation Department.
Olga Salienko
25.02.2024
Positives
I really liked the relationship between the doctor, Natalia and the nurse Elena.. the masseuse Ratka. The restaurant staff is also very responsive and has a very pleasant attitude towards customers.Negatives
The quality of food was disappointing. Very rarely were there successfully prepared dishes. We advise you to change the cook. The staff who perform the procedures are, for the most part, very inattentive and have a disregard for clients. Also, Victor, who oversees this hotel, ignored our request to leave us something to eat for dinner, since we arrived late in the evening, and we had paid for the whole day, including three meals a day. There wasn't even water in the room. Although, when talking with the employees, we realized that no one conveyed our request to them.Answer from Grandhotel Ambassador
Dear guests, thank you for your feedback. We will forward your comments regarding the shortcomings to the F&B and SPA... Best regards from the reservations department.
Tamara Kail
23.02.2024
Positives
Medical treatment is very professional and I can recommend itNegatives
The seats in the restaurant are few and are then reserved for certain guests and the others have to stand and wait until a table becomes available where the table is free but is reserved.Answer from Grandhotel Ambassador
Hello, dear Ms. Kail, thank you very much for your comment. We will endeavor to eliminate the disadvantages as quickly as possible. Kind regards Raservation department
Michael Koltz
18.02.2024
Positives
First of all, a big thank you to the Sanatoriums team. Mr. Vilmanov gave us professional and very helpful advice and supported us with the booking. The hotel is located in the city center surrounded by shops and restaurants. It takes about 15 minutes to walk to the springs on the ground level. A very stylish hotel, very well maintained. Here you can only feel comfortable. Our golden retriever was also lovingly welcomed. The staff at the hotel is extremely friendly, helpful and accommodating. Nobody noticed us negatively. Our treating doctor surprised us very positively. A very detailed initial interview, she took a lot of time for us. Based on our medications and precise questions, she quickly created a clear picture of us. She gave us lots of tips and suggestions along the way. We would often like to see German doctors have a conversation like this. The quality of the treatments is VERY good. Personal needs are addressed individually.Negatives
We would have liked a more varied selection of fruit for breakfast. Always apples and oranges is a bit boring in the long run.
ELEONORA SIMONOVA
17.02.2024
Positives
We rested in February 2024. Only positive emotions. Convenient location, attentive and responsible staff. We took the maximum package with procedures. Everything is perfectly organized. Recommended for visitingNegatives
The husband decided to take advantage of the paid offer and donate blood from a vein for analysis. I consulted with a doctor at the sanatorium and received a referral. The nurse at the sanatorium failed to draw blood after three attempts on one arm and three attempts on the other! Analysis was refused. And one more thing, as a recommendation for the managers of the sanatorium. There is a stove in one of the saunas that is very dangerous. Without a fence, there is no passage between the sunbeds and the stove. In my opinion, this is not safe!
Maryna Akhtyrska
10.02.2024
Positives
I really enjoyed the rest and treatment. All wishes regarding procedures were taken into account. Special thanks to nurse Elena for her attentive attitude towards clients. And all the staff during the procedures are pleasant and diligent. The maids Vladislava (Vladka) and Barbara cleaned the room efficiently and quickly, thank you. We will definitely come again :)
Woldemar Feringer
03.02.2024
Positives
The staff in the SPA area were very friendly and helpful, room cleaning was good. The funeral was very friendly in the restaurant.Negatives
The reception could be friendlier, the hotel is not suitable for disabled people. Swimming pool too small.
Alfons Kohler
21.01.2024
Positives
Hello, it was as always in this spa hotel: the spa treatments were very good and varied. Charcoal burnerNegatives
Hello, the room wasn't heated properly for this time of year. This is also the only criticism of our spa stay. Charcoal burner
Igor Kotenko
13.01.2024
Positives
Excellent location, own parking, food not a lot of choice, but everything is very tastyNegatives
Cleaning in the hotel and rooms needs betterAnswer from Grandhotel Ambassador
Dear Mr. Kotenko, thank you for your feedback, we apologize for the inconvenience. Your comments have been passed on to the housekeeping manager. We hope to see you again at our hotel. Best regards, reservations department