references
Marina Vidershpan
27.10.2020
Positives
At the beginning of October we rested at the Ambassador Hotel. I would like to express special gratitude to the girls who received physiotherapy. Everything was at the highest level, the girls were very professional and friendly. The food was varied, everything was very tasty. The staff in the restaurants is attentive and correct... In general, we had a rest and treatment. It was great, all this is the merit of the excellent team of the Ambassador Hotel. I would also like to mention the guide to Prague, she is simply a miracle. This is a man who is in love with his profession and makes you immerse yourself in such an interesting and fascinating history of the Czech Republic. Thank you also for the wonderful opportunity to visit Karlovy Vary to the travel agency Sanatoriums. Thank you very much.Negatives
There was one drawback in the catering arrangement, but this was most likely a coincidence. There weren’t many vacationers at the hotel, and those who had full board were even smaller, so we ate at lunch in the second restaurant located in the same hotel. This is where the problems started, we were always given some kind of restrictions, we can’t order this, we can’t order it. Today this is possible, tomorrow it is no longer possible. No one really explained what we could order and what we couldn’t.
Olga Beloglazova
14.10.2020
Positives
The hotel is very conveniently located for those who love shopping and hanging out in restaurants and bars. It is quite pleasant to take a daily walk to the colonnade and the springs for those who come to drink Karlovy Vary water. The restaurant, in my opinion, is a little cramped for such a large hotel, this is especially noticeable on days when the hotel is fully occupied. But the cook is excellent, the meat, poultry and fish dishes are very tasty and varied. As for the rooms, they are very cozy and spacious with good furniture. The hotel staff is very polite and unobtrusive; any problems that arise are resolved quickly, with a smile and a good mood. If there is something wrong with the cleaning of the room, the lack of towels in the sauna, contact the person on duty at the reception, everything will be corrected immediately. The treatment is very high quality and professional. The medical staff deserves special thanks. It’s especially great that treatment procedures are also carried out on weekends, thanks to this you can have a fairly convenient schedule of procedures, you can find time for walks around the city and on excursions. I can definitely recommend choosing this hotel for treatment and relaxation.
Edita Neiz
08.10.2020
Positives
Everything was perfect. Nice staff. Good applications.Negatives
Entrance is dangerous, no bracket.
Nuriya Ibragimova
04.10.2020
Negatives
Not all hotel staff followed precautions in the fight against the corona virus. This was especially annoying in the restaurant, especially given the situation in the Czech Republic where the number of infected people is rapidly and constantly growing.
Татьяна Шнайдер
27.09.2020
Positives
The hotel is clean, spacious room and bathroom. Very good sauna.Negatives
The food is like in a canteen. If you arrive half an hour later, many dishes are gone and no longer brought, in the evening the only drinks are tea and water.
Julia Schneider
24.09.2020
Positives
The cuisine and procedures are beyond praise.Negatives
The cafes next to the hotel are noisy all night.
Елена Малышева
20.09.2020
Positives
I really liked the room - large, bright, with high ceilings. The staff is friendly. Procedures are performed on time and with high quality. Good saunas, clean sheets and towels available at all times, as well as drinking water.Negatives
1. I didn’t like how the room was cleaned - cleaning takes 5 minutes maximum. During this time, the garbage is taken out, towels are replaced and half a minute is spent cleaning the toilet. We have seen this many times. They vacuum and wipe off dust only after a complaint to the reception desk. The same applies to changing bed linen. In more than 2 weeks they changed it 3 times, and then each time after complaints, but they should have changed it every 3 days. 2. The food was not very impressive. At lunch there was generally a very small choice of dishes, and the food was lukewarm all the time. Breakfast and dinner were ok. In my opinion, breakfast coffee made from a huge titanium is at least not respectable for a 4-star hotel. I think the hotel could afford a coffee machine. 3. We didn’t like the doctor either; during the “examination” she didn’t even take my blood pressure. As far as I understand, the doctor comes to the hotel only when new vacationers arrive. 4. The pool is very small. No problem, only 2 people can swim there so as not to disturb each other. 5. The water in the jacuzzi is the same temperature as in the pool. And if the temperature is normal for a pool, then for a jacuzzi, where you are supposed to sit for a long time without moving, it is uncomfortable. 6. Not all procedures that are advertised on the sanatoriums website are included in the package. Some had to be paid for separately (for example, for the shock wave).Answer from Grandhotel Ambassador
Уважаемая госпожа Малышева, спасибо за отзыв, будем стремиться улучшить уровень услуг. С уважением Мариа
Oksana Stepanska
20.09.2020
Positives
Everything was averageAnswer from Grandhotel Ambassador
Уважаемая госпожа Степанска, постараемя улучшить уровень нашего обслуживания. С уваженйем Мариа
Mathias Schneider
20.09.2020
Positives
Thank you! Everything was wonderfulAnswer from Grandhotel Ambassador
Уважаемый господин Schneider, спасибо за прекрасную оценку, приглашаем Вас вновь посетить наш отель. С уважением Мариа
Natalya Yefremova
20.09.2020
Positives
The hotel is excellently located, good location of the rooms, the room is bright and spacious. I really like the food. I also really liked the treatment.Negatives
The room cleaning was disgusting - they took away the trash, vacuumed in the center of the room and that's it! Neither the table nor the bedside tables were wiped down. , in 7 days there was never a change of bed. The windows are very dirty. The air conditioning doesn't work well, it's impossible to sleep in the heat, it's hot. If you open the windows, there is noise from the street until the morning, screams and laughter from the restaurants located below, after the restaurants close, the screams of drunken groups walking around. And at the beginning of six in the morning, cars begin to unload with a roar.Answer from Grandhotel Ambassador
Уважаемая госпожа Ефремова, мы постараемя улучшить качество нашищ услуг. К сожалению, мы не несем ответственности за поведение посетителей ресторанов.
Sergej Trotner
17.09.2020
Positives
Everything is fine!!!Answer from Grandhotel Ambassador
Уважаемый господин Тротнер, спасибо за положительную оценку, мы очень обрадовались! С уважением Мариа
Dimitri Weber
14.09.2020
Negatives
Room not cleaned thoroughly, bed linen not changed once in 1 weekAnswer from Grandhotel Ambassador
Hallo, Herr Weber, wir werden uns bemühen, unsere Hoteldienste zu verbessern. Mit Grüssen Maria
Viktor Walker
07.09.2020
Positives
The treatment at the sanatorium is good. Very convenient, everything in one place. Massage, baths are all great.Negatives
The food is very monotonous and not of high quality. Cleaning is also superficial.Answer from Grandhotel Ambassador
Уважаемый господин Walker, спасибо за отметку, постараемся улучшить качество услуг. С уважением Мария
Konstantin Ottin
23.08.2020
Positives
Good afternoon, overall I liked everything. We were satisfied. I would like to thank the guide Elena for the excursion to Prague (but the headphones only worked for 5 minutes and then turned off for everyone).Negatives
the rooms are not cleaned, the water in the pool is cold..., there were sour watermelons in the dining room 2 times
Sergej Pavlenko
31.07.2020
Positives
Very good hotel, we had a nice week. We'd love to come back. Thank youAnswer from Grandhotel Ambassador
Hallo, Herr Pavlenko, sehr nett, Ihre Wörte zu lesen, kommen Sie nochmal uns zu besuchen! Mit Grüssen Maria
Tatiana Scheck
25.07.2020
Positives
I liked it very much. Excellent attitude of the staff. Very good food.Answer from Grandhotel Ambassador
Уважаемая госпожа Scheck, спасибо большое за позитивную оценку, пригрлашаем сердечно Вас вновь к нам! С уважением Мариа
Natalja Yousif
23.07.2020
Positives
The room was big enough and clean. Hotel is also clean. The staff is friendly and accommodating. Our stay was still relaxing.Negatives
Furniture in the room should be replaced. Cabinet doors don't close. Coffee tastes like broth, inedible. A four star hotel should have a decent coffee machine. Staff in the restaurant are slow and not always friendly, if something is missing from the food it takes a long time until it is refilled.Answer from Grandhotel Ambassador
Sehr geehrte Frau Yousif, vielen Dank für Ihre Bemerkungen, wir werden uns bemühen, alle Mängel zu beseitigen. Mit Grüssen M. Benakova, Reservierungsabteilung
Waldemar Müller
19.07.2020
Positives
Good location of the hotel, there are many things nearby such as shops, bus station, parks. The staff at reception mostly speak German or Russian. The room was clean and spacious, nice bathroom. Big bed. 3x saunas, free of charge. The taste of the food was OK. Very nice look of the hotel, good own restaurant for the general public.Negatives
- Approx. 1 km to the first thermal springs - No selection of procedures, a flat rate is selected, some procedures are not really effective. - Very small swimming pool - Restaurant Julius Zeyer very small - Food buffet, small selection of dishes, breakfast mostly very monotonous, bad coffee.Answer from Grandhotel Ambassador
Hallo, Herr Müller, vielen Dank für Ihre Bemerkungen, wir werden uns bemühen, alle Mängel zu beseitigen
Reinhold Reinhold
09.07.2020
Positives
The treatments were greatNegatives
Lunch and dinner were very small selection
Erna Maer
28.03.2020
Positives
My parents really enjoyed their stay with you and they will be happy to come again, thank you
Margrit Schneider
27.03.2020
Positives
Despite Corona and the early termination of our spa stay, we felt well looked after and greatly appreciated the generous personal and financial support for our unscheduled journey home with the limited train service. Thanks for that, Martin Kumičik! The fact that the staff sewed us face masks by hand (!) so that we weren't locked in the room made us so, so happy every day. Thank you skilled seamstresses!Negatives
No.
Alexander Wegele
25.03.2020
Positives
Good morning, everything is perfect for us, we can only recommend it.Answer from Grandhotel Ambassador
Sehr geehrter Herr Wegele, sehr nett, Ihre Wörte zu lesen, kommen Sie uns nochmal besuchen! Viele Gesundheit und alles Gute! Mit freundlichen Grüssen Maria
Larisa Stopel
22.03.2020
Positives
We liked everything. We'll come again. LgAnswer from Grandhotel Ambassador
Sehr geehrte Frau Stopel, sehr nett, Ihre Wörte zu lesen, kommen Sie nochmal an! Mit freundlichen Grüssen Maria
Ralf Herrmann
17.03.2020
Positives
very quiet hotel staff okay overallNegatives
At the beginning a bit unfriendly, the second time we met they were more friendly. The first use was explained poorly or not at allAnswer from Grandhotel Ambassador
Sehr geehrter Herr Herrmann, lieben Dank für Ihre Kommentare und Vorschläge, wir werden uns bemühen, die Nachteile sofort zu beseitigen. Mit freundlichen Grüssen Maria
Anna Cherkassky
17.03.2020
Positives
very nice team. I would especially like to mention Marina, a nurse who gives gas injections. Thanks everyoneAnswer from Grandhotel Ambassador
Уважаемая госпожа Cherkassky, спасибо за оценку, постараемя держать уровень услуг, приезжайте проверить! С уважением Мария
Walter Widmaier
16.03.2020
Positives
Everything was very good.Answer from Grandhotel Ambassador
Sehr geehrter Herr Widmaier, sehr nett, Ihre Wörte zu lesen, kommen Sie nochmal! Wir hoffen. dass diezeiteíge Situation doch besser wird! Mit freundlichen Grüssen Maria
Elena Rabinovich
16.03.2020
Positives
Thank you for a good holidayAnswer from Grandhotel Ambassador
Уважаемая госпожа Рабинович, спасибо за Ваше посещение, мы очень рады, что Вам у нас понравилось и приглашаем Вас к нам вновь! С иуважением Мария
Norbert Herrmann
16.03.2020
Positives
A very nice week with professional spa treatments! - Fine!Answer from Grandhotel Ambassador
Sehr geehrter Herr Hermann, sehr nett, Ihre Wörte zu lesen, kommen Sie nochmal! Wir hoffen. dass diezeiteíge Situation doch besser wird! Mit freundlichen Grüssen Maria