references
Positives
This was our first experience of staying in sanatoriums in the Czech Republic in general and KV in particular. The Sanatorium website was our lifesaver. It was through him that we received information and the opportunity to book at prices better than direct at the hotel, and also received advice from doctor Elena Khorosheva, who helped us make our choice. We chose the Grand Hotel Ambassador based on the criterion of comfort/price for our stay and a wide range of treatments for the musculoskeletal system. For Mom. At the age of 85, the choice fell on the Krivan Sanatorium. which is located in close proximity to the springs. +++++ Doctor Natalia, her professionalism. attention and support, as well as all the staff of the new (5 years in operation) physio and SPA complex of the hotel. Let's name only a few names that have stuck and remained in our hearts: nurse Marina, Katarina, physiotherapist Vera and and and... Many thanks to all the female staff of the Physiocenter!!!Negatives
- Small hall/dining room, I think that due to the incomplete occupancy of the hotel this auxiliary hall was used. +- Depending on the desire and ability to walk: to the springs 1-1.5 km one way x 3 times a day. We averaged 12 km a day with walks through the forest and we were happy about it!
Answer from Grandhotel Ambassador
Здравствуйте, если вместимости ресторана недостаточно, мы также можем предложить размещение на первом балконе нашего Орфея. Отель расположен прямо в центре города, поэтому все под рукой, супермаркеты, рестораны, аптеки или автовокзал. Кроме того, отель имеет собственную парковку вместимостью 44 места.
Positives
I really liked the hotel, not inferior to a five-star one. Everything corresponds to the description! The food is delicious and fresh. The staff is polite and pleasant. The pool is good, everything is very high quality!Answer from Grandhotel Ambassador
Dear guests, thank you for your positive feedback, we will be glad to see you again at our hotel. Best regards Reservations Department
Positives
Good treatmentNegatives
No diet foodAnswer from Grandhotel Ambassador
Мы с удовольствием приготовим для вас диетическое питание по запросу, но вареные овощи, рыба, фруктовые и овощные салаты всегда входят в состав обеда и ужина.
Positives
We are very excited and satisfiedAnswer from Grandhotel Ambassador
Sehr geehrte Frau Schneidmüller, vielen lieben Dank für hre Bewertung, wir sind begeistert auch... Wir freuen uns an Ihren weiteren Besuch ! Mit Grüssen Maria
Positives
+ My friends and I rested and underwent treatment at the Grand Hotel Ambassador in March 2022. I have the best impressions of the hotel itself, the professional approach of the staff and the quality of services. For 10 days we had a great rest, gained strength, drank mineral water from natural springs and walked a lot in the fresh air, and the air in K.Vary is amazingly clean. The city itself has beautiful architecture and a great location. We visited the capital of the Czech Republic, Prague, on a tour and literally fell in love with this city. We also went to the historical town of Loket, where we visited a brewery and tried real Czech live beer, we were delighted. Returning to the hotel, I would like to note that the cuisine was at the highest level, namely, the food was dietary and varied, which made me convinced every time that the chosen sanatorium was correct.Negatives
But along with the big advantages, there were several disadvantages. Firstly, there were no swimming pools, which we read about on the Internet. And when I asked for a kettle in the room for 2 euros, as indicated on their website, there was no kettle.Answer from Grandhotel Ambassador
Здравствуйте, бассейн и сауны находятся на -1 и 0 этажах и доступны каждый день без ограничений с 8 до 20:00. Есть бассейн 3 х 14 метров с джакузи и тремя видами саун. В качестве стандарта мы предлагаем чайник бесплатно всем гостям курорта при проживании более 6 ночей.
Positives
Very good central location, for us who walk a lot it was ideal to do our drinking treatment at the colonnade twice a day. All treatments, we had 4 a day, were very well planned, carried out at the same time and without any problems, very nice atmosphere and professional staff. Medical examination was based on personal problem areas and all wishes were fulfilled.Negatives
The food itself was very good and tasty, there was something for everyone....but...very often something was missing, some dishes were quickly empty and only refilled at a large distance, boiling water smelled of chlorine, which was always missing Cutlery. Room cleaning could be better.Answer from Grandhotel Ambassador
Wir haben Ihre Anfrage an unseren FB Manager und Room Division Manager weitergeleitet. Während Ihres Aufenthaltes war das Hotel komplett ausverkauft, so dass es zu einem schnellen Verbrauch von Tellern oder einer unzureichenden Reinigung kommen konnte. Wir werden das Problem weiterhin mit der Hotelleitung besprechen.
Negatives
The work of the staff in the canteen leaves much to be desired - you constantly need to be reminded that something is missing from food or cutlery. The cleaning of the rooms is not done well.Answer from Grandhotel Ambassador
Приносим свои извинения за персонал ресторана, это подмастерья, у которых пока нет опыта. Номера регулярно проверяются нашим менеджером отдела номеров.
Positives
Everything is fine!Negatives
PoolAnswer from Grandhotel Ambassador
Бассейн 3 x 11 метров, включая скамейку-джакузи и три типа саун, доступен бесплатно каждый день с 08:00 до 20:00.
Positives
👍👍👍👍👍Answer from Grandhotel Ambassador
Уважаемая госпожа Werner, мы с удовольствием прочитали Вашу оценку и будем надееться на новую встречу у нас. С наилучшими пожеланиями Мариа
Positives
Central location, good price-performance ratio, good medical careAnswer from Grandhotel Ambassador
Sehr geehrte Frau Akimov, lieben Dank für schöne Hotelwerbung, wir hoffen, Sie wieder bei uns herzlich begrüssen zu können! Mit Grüssen Maria Benakova
Positives
My wife and I were at the Ambassador in February 2022. We really liked it. The staff is very friendly, we will gladly visit it again! We recommend!Answer from Grandhotel Ambassador
Уважаемый господин Erke, cпасибо я положительную оценку, надеемся на дальшие встречи в нашем отеле. С уважением Мариа
Positives
The hotel is at most stars. We went home early. The food is also bad. Wouldn't recommend it to anyone.Answer from Grandhotel Ambassador
Sehr geehrte Frau Jurgita Müller, Ihre negative Erfahrung tut uns sehr leid. Der Aufenthalt fand für das Hotel in einer sehr schwierigen Nachlaufzeit statt und einige Leistungen entsprachen offensichtlich nicht unserem heutigen hohen Standard, lassen Sie sich als Entschädigung 5% Rabatt auf Ihren nächsten Aufenthalt gewähren. Mit Grüssen
Positives
Great hotel that we can recommend with a clear conscience. There was nothing to complain about and will come back. We were particularly pleased by the friendliness of the staff.Answer from Grandhotel Ambassador
Sehr geehrter Herr Kummer, sehr nett, Ihre Wörte zu lesen, wir hoffen, Sie im Hotel wieder herzlich zu willkommen! Mit Grüssen Maria
Positives
The treatment is not bad, the medical staff is very friendly. But you shouldn’t overpay for full board because... procedures are often prescribed during lunch. At the reception we were also received very warmly. The hotel is not new but clean and cozy. a small pool and 3 saunas are included in the price, this is also a definite plus!Negatives
The only downside is the restaurant!!!!!!at 4 stars it’s clearly not worthy of a maximum of 2 and a half 1. It’s very small for such a hotel. 2. we arrived on vacation at 4, they constantly tried to seat us with someone or share us, which is not very pleasant, 3. There are constant queues for breakfast and dinner, plus the restaurant’s work has been reduced because people do not have time to have breakfast due to procedures and queues. 4. when congresses take place there are generally not enough places. The chef in the restaurant is harsh and unfriendly to Russian speakers!!! 5 food: the choice is not great so to speak. for 2 weeks practically did not change. People often didn't have enough coffee for breakfast. There were few fruits, a couple of times there were watermelons that were no longer sour and not fresh. By the way, the sauna was also often turned off ahead of time and there were not enough sheets, but this was apparently due to the pandemic, people were laid off and there was no one to look after it.Answer from Grandhotel Ambassador
Уважаемая госпожа Rajfegerst, постараемся улучшить работу наших сотрудников, приглашаем посетить нас вновь и узнать лично, если ситуация улучшилась.
Positives
We were able to recover very well. The treatments were very good and the staff were also very caring and competent during the treatments. Big compliments to Marina for the applications!!! She does her job very well!Negatives
The beds are a bit hard, but the rooms are very nice.Answer from Grandhotel Ambassador
Sehr geehrte Frau Krez, sehr nett, Ihre Wörte zu lesen, wir hoffen, Sie im Hotel wieder herzlich zu willkommen! Mit Grüssen Maria
Positives
Everything is fine, you can rest and undergo treatment. Good and convenient location.Negatives
The holiday dinner isn't great.Answer from Grandhotel Ambassador
Уважаемый господин Trotner,, cпасибо я положительную оценку, надеемся на дальшие встречи в нашем отеле.
Positives
There's not much to say, just very good. We will be back.Answer from Grandhotel Ambassador
Sehr geehrte Frau Kreiter, lieben Dank für schöne Hotelwerbung, wir hoffen, Sie wieder bei uns herzlich begrüssen zu können! Mit Grüssen Maria Benakova
Positives
Thanks to the hotel staff for their responsiveness and assistance in any matter. And also to the staff in the department where the procedures are performed. Very good sauna and Turkish bath.Negatives
The hotel is not a restaurant, but a dining room. The food is very economical, although the taste is not bad. For a 4-star hotel this is very modest. The cleaning staff's work is terrible. It’s not clear whether they clean it at all or just come in and out. There are very few beds in the sauna section. People have to stand. Problem with sheets and towels in the sauna. We hope that these problems were only due to the holidays.Answer from Grandhotel Ambassador
Уважаемый господин Leier, постараемся улучшить работу наших сотрудников, приглашаем посетить нас вновь и узнать лично, если ситуация улучшилась.
Positives
Responsive staff. Wonderful room. Nutritionally worthy treatment.Answer from Grandhotel Ambassador
Уважаемый господин Basin, большое спасибо за Ваши сердечные слова, надеемся приветствовать Вас вновь. С желанием здоровья и многа успехов Мариа
Positives
We visited for the first time, we really liked it, I hope to come again, for a longer time.Answer from Grandhotel Ambassador
Уважаемый господин Becker, спасибо за Вашу оценку, будем ждать Вашего приезда! Суважением Мариа
Positives
I found the stay at the hotel excellent. It was our first time, but we will come again and recommend it to others.Answer from Grandhotel Ambassador
Sehr geehrte Frau Anselm, lieben Dank für schöne Hotelwerbung, wir hoffen, Sie wieder bei uns herzlich begrüssen zu können! Mit Grüssen Maria Benakova
Positives
First of all, I would like to express my deep gratitude to Sanatorium.com for a good holiday and treatment, we have been using this company for 6 years and have always been satisfied. If any questions arose, everything was resolved instantly. Thank you very much. We would also like to thank all the staff of the Ambassador sanatorium for their excellent work, for their sincere and warm attitude, for their homely atmosphere! I would especially like to mention the Head Nurse Marina, who is always ready to help you, only positive impressions! Thank you for the warm welcome and attentive attitude! We will definitely come back to you again and will recommend Sanatoriums and the Ambassador Hotel to my friends!Negatives
There was one minus, but for me it was significant. This is our second time at Ambassador and next time we would like to see a massage therapist who does not stroke with his hands, but does a little massage. In response to my request, please make it a little stronger, my shoulder hurts, to which they answered that it hurts the same..., there are many of you here, and I am alone... I was in SHOCK. Please find a replacement for a person who does not want to fulfill his duties, because we come to heal ourselves a little and get procedures, and not to sympathize with the massage therapist, because everything hurts him too....., so I gave my 4th procedure to my husband, so as for me it was zero...Answer from Grandhotel Ambassador
Уважаемая госпожа Pankratz, спасибо за Ваши сердечные слова, постараемся улучшить качество ибскуживания , приглашаем Вас вновь посетить наш отель. С уважением Мариа
Positives
Everything greatAnswer from Grandhotel Ambassador
Уважаемая госпожа Sarkisan, спасибо за Ваши сердечные слова, приглашаем Вас вновь посетить наш отель. С уважением Мариа
Positives
The room is large and comfortable. The medical staff is polite and pleasant.Negatives
Doesn’t correspond to 4 stars, very far from the colonades, if you really came for treatment, it’s not convenient. The room cleaning is poor, the restaurant's opening hours are very limited, for lunch only an hour and a half, for dinner too, shortened and not indicated at the time of purchase, we took three meals a day, I do not recommend it to anyone!!!!!!the opening hours of the sauna are also limited. We asked to leave dinner in the room because we were checking in after the restaurant closed, they promised us, but did not fulfill it.Answer from Grandhotel Ambassador
Уважаемая госпожа Демидова, нам жаль, что Вам у нас не понравилось, к сожалению актуальная ситуация резко повлияла на все отеля, постараемся устранить все недостатки, приглашаем Вас на следующий год. С уважнием Мария
Positives
Excellent service and treatment. Thank you for organizing individual excursions for children.Answer from Grandhotel Ambassador
Уважаемaя госпожа Glukhova Lucaр, спасибо за положительную оценку, мы очень обрадовались! С уважением Мариа
Positives
Hello, I would like to highlight the service, especially the applications. The staff tried very hard to make the hotel guest feel really comfortable. Since this is the third time we have booked this hotel, we can only say positive things. There were also no major restrictions regarding Corona. We were able to move around the hotel very freely. The price for 14 days was also very cheap. We can highly recommend this spa hotel! A. KohlerNegatives
The fees for the hotel's own parking lot are a bit too high. A. KohlerAnswer from Grandhotel Ambassador
Hallo, Herr Kohler, vielen lieben Dank für Ihre nette Wörte, wir werden uns bemühen, den Gebühr für den Hotelparkplatz zu reduzieren. Mit herzlichen Grüssen Maria
Positives
We really liked everything.Answer from Grandhotel Ambassador
Sehr geehrte Frau Kautz, vielen lieben Dank für Ihre nette Wörte, kommen Sie uns nochmal zu besuchen! Mit Grüssen Maria
Positives
Everything was very good. The staff is responsive and attentive. Next time, we'll come here onlyAnswer from Grandhotel Ambassador
Уважаемая госпожа Fäth, спасибо за Ваши сердечные слова, приглашаем Вас вновь посетить наш отель. С уважением Мариа
Positives
Very attentive and polite staff, all our requests were fulfilled and accepted with understanding. The location is great!Negatives
NoAnswer from Grandhotel Ambassador
Уважаемaя госпожа Koltun, спасибо за положительную оценку, мы очень обрадовались! С уважением Мариа
Positives
Good and varied procedures and their well-thought-out organization. I especially liked the excursions. We took part in a trip to Prague and a walking tour of Karlovy Vary. Both were conducted by Alena and made them a wonderful event for us. Solid knowledge, presented easily and unobtrusively, expanded our horizons.Negatives
The food at the hotel was generally not bad, but the choice of dishes could have been more varied and extensive.Answer from Grandhotel Ambassador
Уважаемый господин Bitykov, спасибо за Ваши сердечные слова, постараемся улучшить качество еды, приглашаем Вас вновь посетить наш отель. С уважением Мариа