references
Ирина Г.
13.05.2016
Positives
Attentive, responsive and responsive staff at the reception. Very convenient location of the hotel. Great spa. Wonderful spa doctor Irena.Negatives
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Лилия Д.
13.05.2016
Positives
My husband and I were on vacation in May. Upon arrival at the hotel we were offered a welcome glass of champagne, which was welcome. In the hotel itself there are jugs of clean water, lemon and mint almost everywhere. We were greeted politely at the reception by competent and friendly specialists - we checked in immediately and carried our luggage to our room. I would like to especially say about the specialists at the meeting - they were all polite, they responded to any question - connecting the phone, organizing trips, concerts, ordering a transfer, explaining where to get there and how. Many thanks to Margarita and everyone!!! We stayed in a classic room. Quite spacious room, large (220) double bed, all hygiene items in the bathroom. I would like to definitely note the cleanliness - it is surprising and at the same time pleasant that all the linen does not smell of anything - neither fragrance, nor powder, and at the same time, it is snow-white and soft, so hello to the laundry!!! The food in the restaurant, as they say, is of the highest standard - all the waiters work very efficiently and politely. The cuisine is European, buffet style, the variety, of course, is not the same as in Turkey, BUT, no one suffers from this. We paid for breakfast and dinner, you can change it if you wish, they go to a meeting without any problems if you notify us in advance. This has happened to us more than once - it’s associated with trips and excursions. Everything is delicious and exquisite, both prepared and served. If it's duck, it tastes like duck; if it's turkey, it's tender and beautifully presented. As a lover of fish dishes, I would like to mention the excellent carp in oyster sauce! Here is an example of one breakfast - cottage cheese with dried fruits, egg white omelette with ham, vegetable pancakes, fruit salad, Bavarian sausages, rice pudding, meringue cakes and coffee, coffee...infinitely delicious. It was eaten by one person - why do we also need lunch or dinner?!:::))) And if we add to this a luxurious concert hall, where you can also have lunch, then Doctor Irena (chief physician) met in a wonderful mood for the whole day at the same time day, and immediately prescribed, if the necessary tests were available, the entire package of medical services. In the medical department, all the nurses are responsive, strictly adhere to time, and try to please while performing procedures. The treatment block itself is delightful, the decor is made of natural wood, you hardly meet anyone, you don’t sit in line. Everywhere is clean and beautiful. The pool is small, but a very cozy relaxation room, candles, soft sun loungers. We took aqua classes - it’s amazing, you sweat (sorry for the details) from real physical activity, considering that it was just the two of us in the pool with my husband! The resort very much welcomes family wellness. We were pleased with the paraffin baths for hands and feet. Excellent massage therapists - the procedure lasts 20 minutes, but it feels like an hour. I went to sessions on psychological relief - prevention of headaches and stress. A very useful device. My husband and I took gas injections. There is not enough space to list everything. We are satisfied with the treatment and relaxation. Thanks to the hotel director, we wish everyone prosperity and well-being!! Denisovs
Павел В.
12.05.2016
Negatives
Dear gentlemen of the sanatorium, I am grateful to you for your attentive attitude to my request for a timely reservation, but I have only a negative impression about the ambassador. firstly, in the provided room there was some kind of persistent smell of an old person, maybe it was the smell of corvalol, which I reported to the reception, secondly, the medical facilities do not correspond to my ideas of a sanatorium of this level, thirdly, I chose this sanatorium because there There is a spinal traction procedure, but I was given only one session and so on I won’t list everything.. A day later I left this sanatorium for the beautiful Royal Regent sanatorium, which I will recommend to all my friends. Thanks PavelAnswer from Grandhotel Ambassador
Здравствуйте Павел! Благодарим за отзыв, по сути Ваших замечаний я уже информировал санаторий. Что касается тракции позвоночника, то это весьма серьезная процедура, которую не назначают регулярно (так как она может иметь некоторые негативные последствия). Ее должны проводить только после изучения снимков МРТ. И в Карловых Варах не специализируются на вытяжении позвоночника, поверьте нашему опыту в изучении санаториев курорта. С уважением, Владислав Буря, служба поддержки клиентов sanatoriums.com
Юрий .
10.05.2016
Positives
Wonderful staff at the hotel both at the reception and in the treatment department. We really liked the doctor. The location of the hotel suggests walking. which are necessary when taking water. Good bed linen.Negatives
There is simply no food at the hotel. We have been to other hotels (Imperial and Dvorak). The quality of the products and the level of preparation of the dishes reminded me of a student canteen. After visiting the hotel, I was once again convinced that the Imperial is the best. Thanks to the Sanatoriums website for your work.
Inna N.
05.05.2016
Positives
I liked everything, the main thing was that it was clean, the staff was very friendly and welcoming. The SPA is new and clean. The only negative for me is the small and understaffed fitness room, or rather the room
Mikhail S.
02.05.2016
Positives
The sanatorium has a very good location, although it is far from the colonnade, but this did not overshadow us, even after a 15-minute quiet walk in the fresh air, near the thermal bath there are stalls selling fried sausages, liqueurs and sweets. Instead of lunch, sip mead and eat sausage with baked cheese and drink a glass of cold beer. Many thanks to the attending physician and medical staff, the massage therapist Zhdanka liked the special attention. The procedures are all good and most importantly everything is on schedule, the pool, although small, is free and available at any time, the sauna is just super. Many thanks to the girls and nurses, they are all friendly and kind and almost all speak Russian. Rating 9.2 out of 10.
Sergey N.
02.05.2016
Positives
+ buffet for breakfast, lunch and dinner - I liked it more than the choice of dishes to order in other resorts. It is possible to create a menu to suit your taste - fish, chicken, meat, many vegetarian and dietary dishes + a large number and excellent quality of medical procedures, the friendliness of the staff + special thanks for the additionally provided orthopedic pillows + comfortable slippers, cozy bathrobes that were changed every three day
Ольга С.
29.04.2016
Positives
Impeccable meeting and sending off (Sanatorium). A beautiful sanatorium building. The rooms were cleaned well. Lots of baked goods in the restaurant. There is always sliced fruit.Negatives
You don't feel welcome at this resort. Everything is very cold and indifferent! We left at 7-05 in the morning and couldn’t even get coffee - the restaurant simply wasn’t open.... The doctor’s appointment took 5 minutes, but we waited for him for 2 days. Inconvenient times for procedures - indifferent to requests and wishes! There are a lot of unnecessary staff in the restaurant who just stand and watch the guests eat. I don't want to come back here....
Nikolay S.
26.04.2016
Positives
I really liked the head doctor of the sanatoriumNegatives
Packed rations were not provided due to early departure Long waiting time for the stated range of products
Nana B.
26.04.2016
Positives
It was amazing!!! I especially want to note the personal work of the waitress Yana, the cook Jacob, the girls from the reception Margarita and the entire staff of the Ambassador Hotel!!!!!! The list can go on and on.........! Thank you!
Наила Я.
25.04.2016
Positives
The hotel is very cozy, new furniture, comfortable bed. Well-trained staff create an atmosphere of peace and care for you. Excellent menu, healthy food and local products, very tasty and varied, I didn’t get tired of it after two weeks. I consider the disadvantage - far from the sources - to be an advantage; I had to do walking exercises at a brisk pace in order to get everything done. But I don’t recommend it to the elderly or those who have difficulty moving; it’s better to choose closer to the sources, since this is the main thing they go to Karlovy Vary for.Negatives
Far from sources. Not suitable for those who have difficulty walking.
Константин А.
19.04.2016
Positives
Excellent location on a pedestrian street. The food is quite decent. In principle, I liked everything, everything is there for a good rest.
Виктория Т.
15.04.2016
Positives
We rested in early April with my mother. Everything in the hotel is great: the rooms are clean, the spa area is new, it’s very pleasant to undergo treatments there, the staff is extremely attentive, the chefs are wonderful - the choice of dishes, although not huge, is all very tasty and aesthetically pleasing, the desserts are simply impossible to resist! Special thanks to the attentiveness of the receptionist and receptionist; when leaving, we left the laptop in the lobby, and 20 minutes later, already standing at the station waiting for the bus to the airport, we saw him with a laptop looking for us. Rare humanity and kindness, because we could have flown away and it would have been completely our fault!!! Thank you very much!Negatives
There was no negative at all, the distance of the hotel from the sources (12-15 minutes walk) can be considered as a plus - a walk after some water is only beneficial)))
Anatolii I.
13.04.2016
Positives
Great choice. I liked everything. The location is super, the cleaning is quite good, the rooms are good, the staff is friendly. Special thanks to Margarita at the reception - she always listens patiently and explains everything. In short, I will be back there again!!!Negatives
I didn't like the pillows, they were too soft, but that's not for everybody.
Rasim J.
10.04.2016
Positives
I liked everything, thank you for the excellent service at such a reasonable price. The hotel is new, the treatment is good. I recommend.
Irina T.
10.04.2016
Positives
I liked everything very much, the staff is friendly and helpful, always ready to help. Accommodation and treatment are good. We were pleased with our vacation. Special thanks to the Sanatoriums website.Negatives
Would like hot drinks for lunch and dinner.
Владимир О.
07.04.2016
Positives
All at the highest level! We really enjoyed. We hope to return!Negatives
The administration should pay attention to the restaurant. The weakest link in this hotel is the restaurant. There are many minor shortcomings that spoil the opinion of the hotel.
Инесса К.
07.04.2016
Positives
Very attentive staff. The rooms are clean and comfortable.Negatives
The kitchen is rather weak. No hot drinks for lunch.
Андрей З.
06.04.2016
Positives
Very good!!! All liked it!!! We still want to come here!!! We won't even consider other options. Hurray!!!Negatives
There is not
V.
05.04.2016
Positives
We rested at the end of March, we liked everything: a cozy spacious room on the 3rd floor, the windows overlooked the street. Zeerova, we don’t complain about noise, the music in the bar didn’t disturb us, the room cleaning was high quality, towels and bathrobes were changed upon request. Doctor Irena Tsipova is an excellent professional, very attentive, and gave valuable recommendations. When scheduling the procedures, our wishes were taken into account, and by lunchtime we were already free. The food is high quality and varied: I liked both fish and meat dishes. When contacting the reception, Margarita quickly and masterfully resolved all the problems we had: late check-out, extra lunch and attendance at a symphony concert in the Orpheum Hall. The hotel guests really liked the Easter gift - a concert by soloists of the Karlovy Vary Symphony Orchestra. I will recommend the hotel to my friends and will come again myself.
Olga N.
04.04.2016
Positives
Very good price-quality ratio. Everything is at the level of a solid "four". Thank you!Negatives
No
Сергей Б.
02.04.2016
Negatives
There are many customers with large dogs in the restaurant. They feed you right under the table! Outrageous!...Answer from Grandhotel Ambassador
Здравствуйте уважаемый Сергей! Мы приносим извинения за этот инцидент, собаки не допускаются в ресторан и возможно это была небрежность со стороны нашего сотрудника в ресторане, который недосмотрел. Ситуация больше не повторится. С уважением, менеджер Grandhotel AMBASSADOR Martin Kumičík.
Nataliia E.
01.04.2016
Positives
Everything is new, of excellent quality, comfortable beds and pillows, excellent choice and quality of treatments, friendly staff. The food is not bad - excellent dairy products, there is always well-cooked meat, the sources are not as far as it might seem.Negatives
The rooms facing Zeerov are quite noisy; young people walk around until the morning. Cooking soups and fish is not the strong point of restaurant chefs. Some treatment booths are too narrow.
Natalya Y.
29.03.2016
Positives
We liked everythingNegatives
There was no blood test in the package stated upon purchase - there was no blood test and 21 procedures turned into 2 0
Eduard W.
29.03.2016
Positives
New clean hotel. There were 7 days, we realized that 10-12 would be better. The room is good, but not big. The food is tasty, but there is not much choice. Water is free in the restaurant and in the Spa. The staff speaks excellent Russian. Special thanks to Margarita, a very responsive person. Excellent massage (thanks to Monica) We would also like to mention Yana (Spa Reception), very cheerful, with a sense of humor.Negatives
It’s a bit far to the colonnade (12-20 minutes one way). With such a busy schedule of procedures, there is not always this time (you need to drink medicinal water 3 times a day - 30-40 minutes before meals). The hood in the toilet did not work, the rooms were hot (the first night it was impossible to sleep, even with the window open). Sometimes noisy until 1.00 am (Kakadu bar). The SPA is noisy and it is impossible to relax (there are no doors between the cabins). The schedule of procedures is not always optimal (although Yana tries)
Нина К.
29.03.2016
Positives
All liked it.Negatives
There was no heating in the room or treatment rooms, we were constantly freezing. I would like a more varied breakfast.
Viktor M.
28.03.2016
Positives
We rested at the Ambassador Hotel in the second half of March. We liked the hotel, it was clean, beautiful, we had a wonderful, spacious room. The hotel staff is friendly and diligent. The food for us is quite good, we could diversify the main courses a little, just add boiled beef and chicken, mashed potatoes, cauliflower. It would be nice if the price of dinner included tea. It's about a 10-minute walk to the springs, which suits us. There is a bus station nearby, which is very convenient, especially when arriving late in the evening. We would love to visit this hotel again.Negatives
I was slightly disappointed that on the sanatorium website when booking, free tests were indicated, but in reality there were none, only for a fee.
Mykola S.
28.03.2016
Positives
The positive aspects of the hotel are its location and renovation. Beautiful decor of the building, which is pleasant to be in and a convenient location (relative to thermal springs). Breakfast and dinner are not so varied, but prepared deliciously.Negatives
The quality of treatment requires a better attitude from the staff. Request a blood test at your first visit to the doctor, since it was announced to us that this would be done for a fee, only after discussing with the reception staff this service turned out to be free (as stated on this site). And Only after 5 days of stay the analysis was done, that is, during these 5 days we were treated according to a “verbal” description of our problems, not based on any laboratory data.
Elena S.
28.03.2016
Positives
We rested at the end of March. Very good, pleasant hotel! Service at a high level, very friendly staff. Special thanks to Dr. Irena. He treats vacationing patients very kindly, attentively and at a high professional level. She prescribed the procedures that were necessary. The procedures were also carried out very clearly and professionally. Thanks to the chef. The food is varied and tasty. The room is cozy, the furniture and fixtures are new. Cleaning every day. Change of robes and linen every other day. In the evening, the maids also brought chocolates. Compliment. Many thanks to everyone at Ambassador! Health and all the best! Sincerely, ElenaNegatives
There is no negativity.
Natalya B.
27.03.2016