references
Lioudmila C.
07.07.2018
Positives
We spent a wonderful 7 days at the Ambassador Hotel. We were pleased with our stay: large room, excellent beds, good food and treatment. Excellent sound insulation, all rooms have double doors. Room 301 standard double on the 3rd floor, windows on the street. overlooking the rooftops of Zeerova Street. Clean, comfortable and quiet. you can sleep even with the window open and there is no noise. The “Ambassador” has very professional staff. We thank the receptionist Martin for his excellent work, for his practical advice and help. The food in the restaurant is of the highest standard - all the waiters work very efficiently and politely. European cuisine, buffet, variety. We paid for breakfast and dinner, you can change it if you wish, they go to a meeting without any problems if you notify us in advance. Everything is deliciously prepared. It’s a pity that tea and coffee for lunch and dinner are paid... (with such a delicious dessert) Drinks are included in the price only for breakfast, but for lunch and dinner there is water with mint, separately with lemon and separately clean. On the first day of arrival you are received by a doctor, examined, communicated and prescribed sources that suit you. The procedures are excellent, for improving health, pneumopuncture, electrotherapy, Charcot, massages, baths, masks, paraffin, etc. 4-5 procedures per day Many thanks to the attending physician and medical staff, Attentive team of employees! Any questions are resolved instantly! The nurses at the spa are all attentive and smiling. Excellent quality of procedures. All procedures were strictly within the specified time. The registration employee, Ekaterina, is always ready to help. Thank her very much! Friendly honey. staff, I would especially like to mention the masseuse with extensive experience Iva (room No. 34) for an excellent massage! The sanatorium is very well located, although a little far from the colonnade, but this did not overshadow us, even just 30 minutes of quiet walking in the fresh air, an excellent warm-up before meals, and plus a magnificent road along the main street and along the river. We will definitely come back and preferably for 2 weeks!Negatives
The climate control in the room worked strangely, i.e. the temperature did not drop below +21.5 degrees, it was stuffy in the room, so we slept with the window open. The chair in the room was rickety, a piece of plastic from a decorative chandelier fell to the floor, we had to call a repairman., due to a draft in the room, a glass for which we paid 50 crowns fell and broke. Unfortunately, there is no coffee maker or kettle in the room (you took your own kettle) Cleaning: Linen was not changed for 7 days, towels were changed daily. It's a bit far from the colonnade (20 minutes one way). With such a busy schedule of procedures, there is not always this time (you need to drink medicinal water 3 times a day - 30-40 minutes before meals). Expensive monitored parking owned by the hotel, reserved in advance (9 euros per day). Entrance from Jugoslavská 360 01 Karlovy Vary i.e. directly into the hotel parking lot.
Answer from Grandhotel Ambassador
Уважаемая госпожа Lioudmila Chapalina, Кондиционер в номерах наставлен на самую низкую температуру 21.5 °C, а в случае если открыто окно, то автоматически отключается. Отель не несет вину за возникший сквозняк и ущерб, который этим был вызван. В номерах не предусмотрен электрический чайник, однако его можно взять напрокат на рецепции отеля. Смена постельного белья проводится раз в 5 дней или по необходимости ( по просьбе гостей отеля). Отель расположен в центре города, а не в центре курортной зоны, однако регулярные прогулки к источникам являются неотъемлемой частью курортного пребывания. Парковка расположена прямо рядом с отелем, платная для всех гостей нашего отеля, но при этом является самой дешевой в центре города. С уважением, Martin Kumičík, Sales & Reservation Manager
Elena G.
30.06.2018
Positives
This time, the new doctor took into account all the wishes (regarding the procedures), which could not but rejoice. As always, reflex massage therapist Lucia works professionally, for which special thanks to her. The restaurant menu (for our taste) is quite varied, except for fish dishes.Negatives
The negative points include: 1) the hood in the toilet does not work, 2) I personally asked the service staff several times for cotton pads to remove makeup, because they were simply absent in the bathroom. 3) for some reason, there is a shortage of paper napkins in the restaurant (one in the morning, a rag one at lunch and dinner, they asked and they said that the authorities do not allow it).
Faig K.
27.06.2018
Positives
The staff is very responsive and ready to help in any matter. An excellent doctor, she really helped my wife and I a lot.Negatives
There is no negativity.
Ilia B.
18.06.2018
Positives
Maids work, good sound insulation. Not a bad location. I liked the work of the masseuse Peter, the girls who performed lymphatic drainage and pneumopuncture procedures. Both sisters are responsive during the procedures.Negatives
The food in the restaurant is not very tasty. Absolutely unprofessional supervisor of the waiters, arrogant, arrogant, out of place. Mr. Novan. Air conditioners do not work well. Very rude and inept 2 women in treatment. One is on mud compresses, the other is on massages and she is on baths, she is elderly, always unfriendly and rude, I stopped going to both of them for treatments for the last 2 days.Answer from Grandhotel Ambassador
Уважаемая Ilia Belevitch, Благодарим Вас за рецензию, нам очень важно знать как наши гости оценивают качество предлагаемых нами услуг. Наши повара стараются каждый день порадовать гостей вкусными и свежими блюдами, очень жаль что вам не все понравилось и пришлось по вкусу. Будем стараться уделять этому еще большее внимание. С господином Томаном и персоналом как ресторана, так и спа отделения, директор отеля провел беседу, и от имени руководства отеля приносим свои извинения за созданные вам неудобства. Мы постоянно работаем над повышением уровня квалификации и поведения персонала нашего отеля. Надеемся, что несмотря на некоторые неприятные впечатления, вы все же вернетесь к нам снова. С уважением, Alla Mocová, Менеджер отеля Grandhotel AMBASSADOR
Nadezhda K.
13.06.2018
Positives
Very clean, comfortable rooms. Climate control in the room, it is very comfortable. Friendly staff. Everything is for you. Any requests were fulfilled promptly and with a smile. I was late for the procedure and without further ado they rescheduled it for another time. Amazing desserts. Thank you, your stay at the hotel was pleasant.Negatives
Still a bit far from the sources. If you have problems with the musculoskeletal system, this is definitely not your option. I have no problems with this, but it takes a lot of time, I had to run, get up earlier in order to have time to drink water and have breakfast before the procedures. Of course, if you are a morning person, then this is not an obstacle. I am a night owl, I really didn’t want to get up in the morning. The food is quite monotonous, the choice of dishes is small, after a week it became a little boring (except for desserts).
Vladimir S.
04.06.2018
Positives
Good treatment, pleasant attitude from the staff, calm atmosphere, convenient schedule of procedures, pleasant stay.Negatives
For several days we saw a poster at the entrance to the restaurant: “all seats are taken”; we were told: “come back later, there are no seats...”. I think this is not right for a four star hotel.
Olga N.
04.06.2018
Positives
We liked everything. And treatment and food, and conditions of stay.
Елена Р.
02.06.2018
Positives
Excellent treatment organization, delicious food, cleanlinessNegatives
I don't understand why there is no tea for dinner
Марина П.
02.06.2018
Positives
Good location, own medical base, excellent staff work, magnificent city, friendly attitude of residents
Anvar S.
31.05.2018
Positives
Attentive team of employees! Any questions are resolved instantly!
Санавбар Ш.
22.05.2018
Positives
We liked everything - treatment, accommodation and service. And especially Karlovy Vary itself!
Алексей Е.
20.05.2018
Positives
Everything is fine as always, food, treatment. The location is not close to the springs, but for us this is a plus - we walked up to 6-7 km a day. Great pool and jacuzzi.Negatives
Change the pillows - that's the only thing that ruins the experience
Юрий .
17.05.2018
Positives
modern medical facilities, quality food, good service in the restaurant and roomNegatives
incorrect behavior of the chief physician and staff when prescribing procedures - problems with medical ethics and deontology; the cost of procedures is overpriced - price/quality parity is violated
Hilda F.
13.05.2018
Negatives
Overall, everything was not bad, but the room had a small window, so even during the day we had to use electricity. And I would also like that when placing you, they would pay attention to age; the room did not have a shower, and in my case the bathtub was not very comfortable.
Сергей И.
12.05.2018
Positives
We received satisfaction from contacts with medical staff and from excellent service in the restaurantNegatives
The main negative is the noise from the bar and restaurant after 11 pm
Сергей Н.
02.05.2018
Positives
polite, friendly staff close to the bus stopNegatives
There are no kettles in the rooms, noisy from the street in the morning, they don’t change dirty tablecloths in the restaurant
Alexandr L.
02.05.2018
Positives
The hotel is well located, very good soundproofing, friendly staff. well trained and do their job well. Very good cuisine, but at lunch and in the evening tea is paid, in return there is free water.Negatives
There is no negativity left, I think we will come again.
Olga S.
02.05.2018
Positives
In general, I liked everything. I would like to have a larger selection of package procedures. But the overall impression of the place and the hotel is pleasant. Perhaps I'll come again. Thank you.
Alexey L.
29.04.2018
Positives
Liked everything ! Special thanks to the chef for preparing the dishes correctly! For 12 days I didn’t get tired of the food (just enough dishes to choose according to your taste and even too much) Thanks to the doctor (he took into account our wishes) Perfect silence in the room - thanks to the good old walls. Cleaning, bathrobes, towels, comfortable rubber slippers (for procedures) - everything without complaints! I liked the location of the hotel. There are NO minuses! Yes, the entire medical base is concentrated in one place. Thank you Sanatoiums, you helped us a lot with our choice. I want to come again and again!!!Negatives
There is nothing to complain about, everything is great!
Lina S.
23.04.2018
Positives
We spent a wonderful 7 days at the Ambassador Hotel. The only thing that can be said as criticism is that we did not have enough hot drinks (tea, coffee) at dinner. The water offered for lunch, although flavored with lemon, tasted like regular tap water. Otherwise, tasty, varied food. Clean, comfortable and cozy rooms.
Dmitrij S.
20.04.2018
Positives
We stayed for 10 days, everything was great. Friendly staff, good food, excellent treatment. I liked everything very much. We are planning to go again next year.
Cergey N.
06.04.2018
Positives
We rested for the third time in this sanatorium, everything suits us, we especially like the location: despite the weather and laziness we walked 8-10 km a dayNegatives
There was no negativity.
Александр Н.
01.04.2018
Positives
I really liked it. The staff is great, attentive, and knows their stuff well. The hotel is clean, cozy and comfortable. The food is of a very good standard. High-quality treatment, caring medical staff. Just great guys!Negatives
In March it was not very comfortable due to the weather.
Вера Т.
26.03.2018
Positives
We were on vacation with my husband, the staff was very knowledgeable and friendly, we especially liked the nurse, the blonde cat does Charcot’s shower, she is very competent in all matters and treats all patients with kindness, excellent food, perfect cleanliness, we dream of returning to this sanatorium again in AugustNegatives
No negativity.
Юрий О.
21.03.2018
Positives
We went on vacation for the second time, and again we really enjoyed it. Attentive and competent doctor, friendly staff. The procedures were laid out conveniently and were carried out conscientiously. The room is completely comfortable. The food is delicious and healthy. Nice pool, good sauna. I liked everything very much.Negatives
No negativity
Varuzhan N.
18.03.2018