references
Alexander T.
09.09.2017
Negatives
Lack of facilities for people with disabilities - presence of steps, limited choice of food for dinner
Elena M.
05.09.2017
Positives
I liked it all very much!!! I am very pleased with my vacation. All transfers are on time. Everything is excellent and professional. I will come again next year. THANK YOU!!!!!
Светлана К.
29.08.2017
Positives
Thank you for a good rest and quality treatment.Negatives
There are too many guests, so procedures are drawn out or start too early.
Iosif O.
28.08.2017
Positives
treatment, atmosphere, beautiful, will book 2018Negatives
no
Svetlana Z.
28.08.2017
Positives
Only advantages: helpful and friendly staff, excellent location in the center in relation to the sources, good room. I can’t help but note that the transfer plane was delayed, the driver was waiting for us, the ride was flawless. Thanks to the organizers!
Василий К.
28.08.2017
Positives
Clean air, excellent running water, silence, a good orchestra on the colonnade.Negatives
The personnel administering the procedure do not always observe its progress. There was a case when, during oxygen treatment, the oxygen supply ran out, and the patients did not immediately find a nurse to turn on a new cylinder. It also happens when during a procedure a couple of patients have a loud conversation, not responding to the demands of others to remain quiet, and again the nurse is not around. I had high blood pressure for two weeks despite regularly taking various medications and procedures that lower blood pressure (especially in the evening and in the morning). Stopping drinking from mineral springs after a week did not help either. My wife also often had high blood pressure, although she is hypotensive. It is possible that this basically very good resort is not for us.
Лариса Л.
15.08.2017
Positives
Good living conditions, professional and attentive staff. Great medical offers.Negatives
I have no "cons"
Александр Г.
12.08.2017
Positives
The room cleaning is excellent (my wife and I are both 80 years old), we have to sleep half-sitting, they immediately brought us a second pillow and a special chair for the shower so that we don’t have to stand while washing. The waitresses serve very quickly and always respond to requests. For two weeks, apart from numerous steps, nothing irritated me. Thank you very much #1418
Tatiana T.
11.08.2017
Positives
Doctor's appointment, doctor's appointmentNegatives
Very unfriendly, disorganized staff, ready to be rude at any moment. The client is treated not as a guest, but as his worst enemy. We arrived at the hotel at 14:00, the keys to the room were handed over only 2 hours later, the key to the room was broken, it was impossible to enter the room, and the hotel director himself yelled inappropriately nonstop in response to our dissatisfaction. The girls at the reception fell into hysterics, crying hysterically and saying that they were very tired, no less tired than we were from the trip. The quality of food is a set of inedible food. The schedule of procedures is very inconvenient. They start at 6:30 am, and the main pool of procedures is scheduled for lunch. After one day of staying at the hotel, we were forced to move to another hotel.
Vira T.
09.08.2017
Positives
Good afternoon "Krivan". I have vacationed at your hotel several times and in general it has a high status for a 3-star hotel. Sometimes clients complain about the food. In my opinion, you cannot compare five and three stars and understand that Mercedes and Zaporozhets cars, each of them has its own status and its own price. In general, I am very grateful to all the service staff. The staff in the restaurant and during the procedures provided very fast service, with great respect and high quality.Negatives
I would like to give advice to the chief physician: you need to talk to clients, and especially to patients, in a different tone. This is not just my opinion. Many people outside the office are discussing this topic. After communication they develop high blood pressure. My personal wish is to move to another hotel.
Olga N.
03.08.2017
Positives
Close location to sourcesNegatives
Poor nutrition. Little fresh fruit.
Берик Е.
28.07.2017
Positives
Good locationNegatives
The work of the service staff is very poor, especially in the dining room. They treat customers rudely.
Алексей Р.
24.07.2017
Positives
There is only one plus, Karlovy Vary water.Negatives
Horror. I’ve been going to Vary for 7 years, I came to the three-star Krivan for the first time because I was traveling with children, and not all sanatoriums accept them. Before that, I had Royal Regent, Humboldt, George House, Bristol Palace, Aquamarina under my belt. The impression is that I ended up in a Crimean or Kavminvodsk sanatorium in the late 90s. Disgusting cuisine, it feels like they are saving on everything, procedures take 30-50% less time than in other sanatoriums, there are a lot of doctors, because the sanatorium is large, but they are of little use , it’s very difficult to get the procedures you need prescribed, and I’m generally silent about the children, it took 5 days for the procedures to be prescribed, After the procedures were finally prescribed, the receptionist took 24 hours to get receipts, it’s hard to believe, but there was a constant queue at the registration desk for two days 6 -7 people who longed for the distribution of procedures and could not achieve anything, because... The permanent receptionist fell ill and a temporary nurse sat in his place, the most interesting thing is that the head doctor also fell ill when people started to get high. Half of the rooms are terrible, and the other half are absolutely terrible, there is no air conditioning, it’s stuffy at night in July, the beds are made of cotton wool and are also short in length , there are no safes, instead there is a box with a key in the wardrobe. The rooms are absolutely terrible, these are the ones that look into the courtyard-well, they are small and poorly lit due to small windows. We had 2 rooms, because we were with two children , one was given such a small one, two days later I just got it replaced. And another cherry on the cake, in all the sanatoriums I’ve been to before, lunch and dinner last for 3 hours, so people can freely plan their day, in Krivan lunch is 2 hours , dinner is at 1 hour 45 minutes, and if you haven’t had time in the first half hour, then you may not get much of the already meager assortment, we had that pre-ordered dishes were not brought, explaining this by the fact that they had already run out. And crowds of people scurrying around back and forth, elderly people from the Russian Federation, who before that had apparently only been in Soviet sanatoriums, are here emitting cries of delight.
Svetlana V.
19.07.2017
Positives
Everything was very goodNegatives
I didn’t always understand the doctor.
Abram G.
10.07.2017
Positives
- NutritionNegatives
- Passage to building number 3 - Elevator
Фаина .
09.07.2017
Positives
Positive attitude of the staff Very polite No language barrier All procedures are very compactly arranged Wi-fi in the roomsNegatives
There are no air conditioners in the rooms....Personally, I booked a room more than two months in advance, but they still put me in a room “with a view of the backyard” and didn’t even warn me about this possibility.... When I checked in, no one said what I could ask for. another room...As a result, I booked a room in advance and found myself in less favorable conditions than people who purchased rooms later than me....In such cases, it is customary to give discounts.....The breakfast menu could have been more varied.. ..The bar does not accept bank cards. For gymnastics classes in the pool, it would be nice to select people by age and gender
Liubov D.
02.07.2017
Positives
Excellent location, good food, friendly staff, quality treatment. Availability of kettles in the rooms.Negatives
No.
Анатолий Ш.
27.06.2017
Positives
We were in the sanatorium from June 4 to June 20, 2017. We were received well and promptly and accommodated in the hotel. The hotel is located next to drinking springs, which is very important for older people. Room 1411 was spacious, well prepared and we liked it. The room was cleaned and linen was changed regularly. We liked the medical facilities in the hotel for its completeness, clarity of service, attentiveness of the staff. We were served by doctor Spisakova, very competently and professionally, with great and warm attention. Many thanks to her for everything. The massage was done well by a nurse named Daniila /little/. Food. Well organized: the food is varied and deliciously prepared. No queues in the dining room, exceptional cleanliness and attentiveness of the waiters. We were served very well by a young man /a native of Ukraine/, Unfortunately, we do not know his name. Thank him very much.Negatives
Among the negative aspects, the following can be answered: Lack of ventilation in the rooms, in the massage department, poor ventilation in the dining room, in the bathing department.
Viktor S.
19.06.2017
Positives
I was on vacation in June. Krivan hotel with a good location, close to grocery stores, and nearby springs. It looks good from the outside, and the inside is also a pleasant impression. Very friendly reception. Parking is closed, guarded and only 4 Euro per day for a week's stay. The main dishes are normal for 3 stars. One of the few hotels offering 21 treatments per week. The kitchen staff were lucky: we had a friendly, serious girl. And where should they shower themselves with pleasantries? There’s plenty of work to do. It is possible that I will go again, but definitely to a room not in the yard.Negatives
I got into the room, it’s a pity I didn’t take a photo, I didn’t think that they would ask for a review. It’s tiny, you open the suitcase on the floor in front of the bed and almost all the free space is occupied. A small balcony overlooks a courtyard with the walls of another hotel. Units, probably the dining room, are humming day and night; during the day there is constant noise from unloading operations and deliveries. I held out. It was good, not hot weather. I was not in the room during the day, but at night I managed to sleep with the windows closed. The walls in the room are like cardboard. Any movement and sounds of the neighbor were clearly audible. Shower and toilet are ok. It’s better to come to the dining room earlier - in the first minutes the boiled eggs disappear, and often the buns are not brought back. Poverty and economy are felt. But everyone is full. So everything is fine.
Olga B.
18.06.2017
Positives
I was in Karlovy Vary for the first time in the Krivan sanatorium. I really liked it. I'll definitely come again. Good location of the resort, varied food, excellent room with a balcony. Friendly staff, timely procedures, no need to wait. An excellent program of excursions and concerts. Linen and towels were changed frequently. The room was cleaned thoroughly. Thanks to the sanatorium staff and medical workers for a wonderful holiday and treatment. !Negatives
Very little fruit. A couple of times they gave me apples and kiwi. And it's all. The rooms have old furniture, the interior apparently hasn't been updated for a long time. It's a pity that the underwater massage didn't work - it was a wonderful procedure.
Tatiana S.
15.06.2017
Positives
Everything is wonderful, I am very grateful to the doctor, the head physician of the sanatorium.
Светлана К.
13.06.2017
Positives
Attentive attitude of the staff at the reception. Friendly maids.Negatives
Little vegetarian food. At the pearl baths we encountered the rudeness of a nurse. Wi-Fi is only available in two places.
Фанзиля Г.
12.06.2017
Positives
Rested in from 28.05. to 06/11/2017. Very convenient choice of sanatorium through Sanatoriums.com. It was my first time in Karlovy Vary and I was a little doubtful about the validity of the booking through the website. Everything turned out to be very reliable, including transit from the airport to the sanatorium. Accommodation: We were accommodated very quickly, a single room with a balcony overlooking a pleasant courtyard. The pleasant cleaning lady cleaned the room daily and changed the towels. Treatment: I was prepared in advance that two weeks and 42 procedures would not solve all health problems for anyone. As prescribed by doctor Kovaleva E.V. I received the most necessary treatment package and also paid for several procedures that I considered useful. I liked Floating - baths in water with Dead Sea salts. I couldn’t even get paid oxygen treatment. I don’t consider this a negative, the procedure is long, and the sanatorium was full, so there simply wasn’t enough time. The attitude of the medical staff is very good. The main thing is to arrive for the procedure on time. Meals: I took half board, breakfast and lunch. The food is very satisfying, the meat dishes are home-cooked and delicious. Breakfast is a completely buffet; for lunch and dinner, ordered dishes are brought individually, and side dishes and salads are again a buffet. There is a lot of food and mostly healthy food. There is no variety of buns and sweets, but we must remember that the direction of treatment in the sanatorium is the gastrointestinal tract. So, I think it’s enough that they only give small cakes for tea. You can have dinner in cafes, there are many of them in the area. People on full board were also satisfied with the food. Location: Sanatorium Krivan is very conveniently located, in the very center of Karlovy Vary, but a little away from the colonnades, from the city noise, between two walking streets. It is also very convenient that the sanatorium is close to the departure point of most buses for excursions. I would really like to repeat the trip to Karlovy Vary and, specifically, to Krivan in a while.Negatives
I didn't find any negative. The lack of Wi-Fi in the rooms is a little annoying, but again it forces you not to sit in your room, but to walk more and breathe in fresh air and the sweet smell of flowers.
Владимир Б.
06.06.2017
Positives
The waters of the thermal springs in Karlovy Vary heal the body.Negatives
There are no downsides to staying at the Karlovy Vary resort. There are some minor downsides to staying at the Krivan sanatorium in Karlovy Vary.
Liudmila Z.
04.06.2017
Positives
The treatment is excellent. The staff is friendly and always ready to help.Negatives
No.
Болбекова .
31.05.2017
Positives
Hello! I was at the KRIVAN sanatorium from 03/14/2017 to 03/28/2016. I liked everything very much. Please increase the opening hours for breakfast, lunch and dinner. Explain in more detail the purpose of the procedures. Thank you, I will definitely come again.
Людмила К.
29.05.2017