references
VALENTINA SOKOLOVA
31.08.2018
Positives
I stayed at the Krivan sanatorium from August 12 to August 26, 2018. The final impression is very good. I won’t talk about solid three stars and price-quality ratio. It was my first time in a sanatorium. The most wonderful, kind people and excellent professionals work in Krivan. I would like to immediately thank the massage therapist Marek, the parafango sisters Stanechka and Monika, and the bath procedure sister Oksana. I don’t know the names of the nurses who do gas injections and ultrasound procedures, I am very grateful to them and I think it’s not just me. Always very attentive, friendly, asking how everything went. If someone asked to have the procedure done earlier or later, they always go to the meeting. I was 5 minutes late once. on parafango, but I had the procedure done in full.. The treatment base is quite powerful, everything that is indicated on the website corresponds to availability. The wellness center is modern, I really liked the pool and the same nice and polite people work there. If someone forgets the card, they won’t send you back, everything is on the computer, you can bring the card in. later. Special thanks to the chief physician - Dr. Ganzalova. At first glance, it may seem that she is a little slow, but in fact, she is a very attentive doctor, she meticulously studied all my certificates, asked serious questions when prescribing procedures, and asked my preferences. We arrived on Sunday and on the same day, we were seen by the head nurse and the doctor. And then we went to the doctor without an appointment more than once. In terms of nutrition, they are fed for slaughter. we took breakfast and dinner, and did not regret it, because... 4-5 procedures per day from 7 a.m. to 3 p.m. Taking into account the drinking rate, we even experienced some time pressure, it’s good that the hotel is located close to the springs. and dinner started early at 5:30 p.m. The waiters are kind and responsive. If some dishes run out, they always add more. and you don’t even have to ask. If you take some kind of sandwich with you, no one will say anything. I have read many reviews from 2017 and 2018 and I want to note that the comments made by previous guests have been implemented. But I would also leave some suggestions: 1) the floor in the locker room in the pool is slippery, a mat would be nice; 2) the buffet equipment in the dining room could use some updating; 3) you need to include fresh fruits in your diet. And two words about cleaning the room. We got a room in building 1 with windows facing the courtyard. The room is spacious with a refrigerator, kettle and no air conditioning. There is only solid and liquid soap in the bathroom. Shampoo and gel can be bought in Bill on Masaryk Street (200 m). There were renovation works going on in the courtyard during the day, but during the day we were almost not in the room, so it didn’t really bother us. The room was cleaned very carefully, linens were changed 3 times in 2 weeks, bathrobes - 2 times, towels almost every day. If the size of the robe does not fit, they will change it without any problems. Many thanks to Galina and Victoria, hard workers! At the reception, too, everything is civilized and correct, but a smile for the girls would not hurt.Negatives
There was some negativity. The schedule of procedures is compiled by a nurse (I don’t know the name), a tall, thin blonde (there’s only one like that). He allows himself to be rude, shouts, throws documents. Replacement procedures cost 60 CZK or you need to go to the main doctor. I went more than once because errors kept appearing on the computer. When replacing, I lost 1 procedure - the swimming pool and 3 more for which I paid extra. In response to my request to return the pool, she switched to Czech with a hateful intonation. Of all the words, I understood only two - “Russia” and “baba”. And when I said that I would complain to the Sanatorium, that was the only thing that could stop her. As a result, gas injections were installed instead of a swimming pool. To say that the mood was ruined would be an understatement. I wanted to leave this sanatorium, despite paying almost 900 euros. I have never encountered such rudeness. It's just kind of crazy. Almost all the guests at the hotel are Russian, and we should not suffer because one of the employees has problems on ethnic grounds. And I went to the chief doctor Ganzalova and told everything. I don’t know what happened, but after that there was silence at the procedure scheduling counter. And yet, the Schedule is drawn up without our presence, so it must be checked immediately, otherwise you will spend a lot of time in queues. and pay attention to weekends (they don’t warn you) if you are going on an excursion, otherwise 60 CZK. Then, fortunately, everything went as described above in a positive way. The impression of Krivan was pleasant. except for the tall, skinny blonde.
Davyd Levkovich
30.08.2018
Positives
Magnificent places, beautiful architecture.Negatives
Staff often don't listen well. They decide according to what they "think". As always, there are different people, including smiling and service-oriented ones, but, in general, you feel that they are the owners, and not the one who pays.
Tatyana Nazarova
29.08.2018
Positives
Very good sanatorium. I liked everything - the service, the attitude of the sanatorium staff. The location is excellent. Everything is nearby. There are places to take a walk. The menu is varied. Everything is delicious. The pool is great. There is a wide choice of procedures.Negatives
There is no air conditioning in the room, it is stuffy in hot weather.
Tokun Liudmila
29.08.2018
Positives
Karlovy Vary is a great place for different types of recreation; there is a place for active recreation - Nordic walking and walks in the surrounding area, interesting excursions, sanatorium treatment and beautiful nature.Negatives
There are shortcomings in the food at the Krivan sanatorium. There is practically no fresh fruit. Vegetable salads are monotonous.
Sabina Mehralıyeva
28.08.2018
Positives
1. the doctor (I don’t remember the names, she was fat) she didn’t even bother taking it out 2. treatment - the lymphatic drainage didn’t close it well, now I have a blood clot in my legs. 3. the food was terrible, everything was random, they didn’t even give fruit for the child 4. the head nurse set up a market there, corruption, who gives her the money, she writes whatever she wants.
VIKTORIA KOSMINA THEODOSIOU
28.08.2018
Positives
Good treatment and excellent medical staff, attentive and highly professional. Excellent work from the reception and doormen. Excellent work by Sanatoriums, organizing transfers, working as a tour guide (trip to Prague), thanks to the girl who organized the excursions, Irina.Negatives
1) From the first day the refrigerator did not work, its door did not close, which is why it constantly leaked onto the furniture and the floor. More than once I contacted the cleaning staff at the reception to have it fixed, but to no avail. In 2 weeks, no one fixed it... 2) Disgusting staff in the restaurant, girls from Ukraine, with a sour face and disgust, are sent to the manager for all questions. There were also 2 Czech guys working there, tall, thin, normal, but the second guy doesn’t speak any language (they tried Russian, English, German), according to Rusik, he only knows the word “pi*dets,” which he constantly used. At the same time, as he passed by the tables, he muttered insults in Czech under his breath towards all the guests. And in general he gave the impression of a mentally ill person! 3) Dishes for lunch and dinner did not taste good. Since this is my second time coming to this hotel, nothing has changed since last year. I recommend measuring the cook, or sending him to advanced training courses. 4) As for cleaning, the first week was cleaned by a Czech girl, everything was great. She's a great guy and a very nice person. But then, in the second week, two girls came from Ukraine, they went together all the time. Nothing was cleaned or changed in the room, even the garbage lay there for several days. I only found them riding the elevator back and forth all day long. I would recommend that someone check the quality of cleaning, as the garbage lay there and stank for 3 days. 5) The Internet is terrible (especially building 3). It just doesn't catch and doesn't work. Last year there were no problems with the Internet. I hope that the hotel administration is able to recruit more qualified staff and supervise them.
ANATOLI ŠUVALOV
26.08.2018
Positives
People arriving for treatment can choose an active and useful treatment. In addition to the main procedures, there are additional sports ones. Nordic walking or Nordic walking. Beautiful views in the mountains of Karlovy Vary, and excellent positivity. The sanatorium also has a therapeutic pool with thermal water, wonderful procedure, do not refuse if you are offered.
Татьяна Бойко
26.08.2018
Positives
Friendliness and professionalism of the medical staff, good level of catering, varied menu, excellent location of the hotel
Елена Хоботова
26.08.2018
Positives
I liked the location of the sanatorium and the medical facilities. It is very wide, and it is very convenient to go downstairs from your room for procedures in a robe. All the staff are very friendly and competent, I praise them!!!Negatives
There is practically no fruit in the restaurant, the drops that were brought were immediately taken away, I missed that. The room was very cramped and the Wi-Fi in the room was slow. The hotel is very large and three-star, so it has met some very rough-and-tumble visitors. Next time I will try another hotel, but for the first time everything is fine.
Елена Мельникова
24.08.2018
Positives
The hotel has a good location, excellent food, there are no complaints about the treatment and cleaning of the room, everything is on the level.Negatives
I was outraged, the nurse on duty measures blood pressure - for a fee, changing the time of the procedure - for a fee, the gym - for a fee. I have never seen this in any hotel, let alone a sanatorium.
юлия власова
20.08.2018
Positives
Located in the center but not on the promenade. Quiet, not hot, despite the hot summer this year. The concert of musicians from the Philharmonic added positivity to the mood. Cleaning rooms. Frequent changes of linen were done clearly and unnoticeably. They fed us like they were being slaughtered. I don't eat that much at home. The medical staff is always helpful and will change the time of the procedure. I liked everything, I have something to compare with. We decided to come and stay in Krivan again.Negatives
It’s better to put fresh fruit on everyone’s plate, otherwise it’s not enough to quickly add dishes to the buffet. But these are minor things, everything is fine. Thank you.
Luda Zakashansky
20.08.2018
Positives
Excellent treatment optionsNegatives
1) Repair work on Sadovaya Street (3513) 2) no air conditioning
София Бенин
19.08.2018
Positives
Thank you very much for ordering through the website The room was changed to a better oneNegatives
Lots of steps. It's hard on hot days without air conditioning
Marina Lutskina
18.08.2018
Positives
If you are used to Michelin-starred restaurants, then this is not the place for you. the dining room cooks very tasty and high quality, the main dishes are always prepared by stewing, baking or other gentle processing; and in case you want to supplement your diet with high-calorie and fried foods, you can always do this at the buffet. Everyone is free to invent salads themselves, the material is provided to you, and you combine them; usually the buffet has: shredded cabbage, grated carrots, and grated radish, slices of tomatoes and cucumbers, two types of sauces for dressing salads and vegetable oil. Three types of soups: puree, cold and vegetable. I would like to especially note that despite the fact that there are people dissatisfied with the food, everyone upon departure complains that they have gained weight;) The medical care is conscientious, I did not have to additionally cajole the doctors or nurses so that they would do their job well. Working in such sanatoriums is a hell of a conveyor belt, there are hundreds of us and everyone has their own claims: open the window for one, close the window for another, it’s noisy for the third... for example, during a massage, one large room divided into 10 cabins, in each one they massage someone every 20 minutes a new person, doctors work hard like robots. Room cleaning is excellent, clean towels every 2 days, clean bed linen every 4 days.Negatives
The dining room has two problems: people who, at the expense of the buffet, compensate themselves for dinner or lunch that they did not buy in order to reduce the cost of the trip; and procedures prescribed during breakfast or lunch by the girls from the medical unit. It happens that a procedure that lasts an hour was scheduled for you at 12:30, and lunch starts at 12 and ends at 13:30. You can have lunch in 30 minutes only if you entered the dining room first, caught your waiter and asked him to bring I’m going urgently, because you have a procedure (at the same time, there is only one waiter, and he has 15 tables of 4 people at each) About accommodation in the room: if the windows face the courtyard-well, then you always hear the noise of working ventilation and no later than 6: 00 you are woken up by a car coming to pick up garbage (although you don’t care if you get up at 6 and go drink water). If the windows face the street, during the day, on weekdays, renovations of the building opposite continue.
Ирина Остовская
17.08.2018
Positives
Polite, attentive staff, good treatment with convenient schedule. The menu has become more varied. Thank you for a good, quality rest and treatment.Negatives
The room needs to be cleaned more thoroughly.
Natalia Seredintsev
17.08.2018
Positives
Convenient location, almost in the city center next to the colonnades. At first we were given a room with separate beds (married couple - hmm?), but at our request they changed it, although after 4 days. We got a wonderful large room with two windows and in a comfortable building.Negatives
There are no air conditioners or even fans in the resort. In hot July it was very difficult to be in the room, even at night. The food leaves much to be desired. In addition, if after the procedures you come for lunch or breakfast later, you risk not finding parts of the dishes at all. Elementary is not enough. Almost no fruit. The treatment is good, but scheduling these very procedures is worse than ever. How can you put an 80+ elderly person in the pool at 12:30, if lunch is from 12 to 13:30? Finally, the sanatorium has a paid garage. Yes, there is one, about 300 meters from the sanatorium, but you can’t open it or close it yourself, you have to take a card at the reception, they don’t give you a card, the traffic on the street is one-way. In general, you don’t want to take the car again, take the card, run to the garage, take the car out, park it next to the garage, risking a fine, run back to the sanatorium and return the card. While other visitors to the garage (probably from another hospital) had this same card.
Veronika Bart
14.08.2018
Positives
the rest of the staff is polite and attentive to their guestsNegatives
male staff at the pool were rude and disrespectful to customers
Galina Menkova
13.08.2018
Positives
Many thanks to all the staff of the sanatorium. Very good service. High-quality procedures. Clean rooms, timely cleaning. We hope to visit such wonderful places more than once.
Saken Sharipova
02.08.2018
Positives
Variety and quality of treatment procedures. Staff work. Very good location, close to springs.Negatives
The quality of the food is not very good, they simply don’t know how to cook porridge, there is no variety of dishes, not enough fruitAnswer from Spa Hotel Krivan
Vážená paní Sharipova, Нам очень жаль, что вам не понравилось питание. Наше меню состоит из 10 блюд, которые не повторяются в трехнедельном цикле. Это рецепты, которые соответствуют различным требованиям - диетические, диабетические, религиозные. Мы - трехзвездочный отель, и наше предложение довольно широкое.
Елизавета Кириллина
01.08.2018
Positives
The treatment is excellent and the sanatorium is located in the most convenient location. Room 2101 is very small, the window faces a blank wall, there is little fruit in the middle of summer
SVETLANA KHOKHLOVA
29.07.2018
Positives
I like the friendly attitude of the staff, professional service, and a fairly large list of procedures provided to vacationers at your Spa Hotel. Excellent location of the hotel. Good food. I really like physical training in the Spa pool. After relaxation and treatment at the Spa Sanatorium Krivan, I feel great and Thank you for this.Negatives
Regarding the dry ration, which is given if the client goes on an excursion: in my opinion, you should not include a lot of bread, just add one bagel: instead of a large bottle of water, put two small ones, exclude the pate altogether. It spoils quickly, you can replace it with a small one juice packet or yogurt and replace Rama with butter.Answer from Spa Hotel Krivan
Vážená paní Chochlova, Благодарим вас за отзыв. Однако сухой пайок, особенно в летние месяцы, должен соответствовать определенным гигиеническим стандартам, так же мы должны учитывать различные диеты, особенно диабетики. При подготовке пакетов это мы не разделяем, потому что были жалобы, потому что у коллеги в автобусе был другой пакет. С нашей точки зрения, есть паштет лучший выбор, чем йогурт или другой, поскольку температура хранения составляет около + 18 ° C. Кроме того, рулет (белая выпечка) не подходит для диабетиков, вот лучший выбор хлеб. Упакованные соки также непригодны для диабетиков с точки зрения количества добавлен сахар. Поверьте, мы пытаемся создать оптимальный вариант, который сможет устраивать всех.
Ирина Косовских
27.07.2018
Positives
I recommend this resort with a pure heart. Excellent medical facilities, wonderful doctors. I was in this sanatorium in 2012-13, and in 2018 everything became much better. The food is high quality, the cleaning is excellent every day. The staff is friendly - everything for quality treatment and relaxation. The rooms have a kettle, refrigerator, TV. I prefer building 1, the rooms are more spacious..
Galina Rossa
23.07.2018
Negatives
DoctorAnswer from Spa Hotel Krivan
Vážená paní Rosso, пожалуйста, примите извинения, если вам не понравился врач. Вы пришли к нам в то время, когда два главних врача ушли в отпуск, и, к сожалению, могла быть нехватке времени у врачей. Все наши действующие врачи работали на уровне 150%. Возможно, эта огромная рабочая нагрузка также отразилось на качестве работы врачей. Нам очень жаль. Мы надеемся, что вы будете удовлетворены в следующем году.
Natalie Zenhäusern
17.07.2018
Positives
We came from Switzerland and Germany and often visit Karlovy Vary, but our friends recommended it to us for the first time in Krivan. The staff is pleasant during the procedures, the hotel is located in the very center.Negatives
Salads, soups and side dishes are the same every day; in the middle of summer, fruit is surprisingly not produced.Answer from Spa Hotel Krivan
Vážená paní Zenhäusern, мы стараемся как можно больше готовить, чтобы удовлетворить вкус клиентов из разных стран в отношении диетических принципов чешского курорта, а также обычной диеты и в отношении различных религии. Основные блюда не повторяются в течение 3-недельного цикла. Выбор гарниров стандартный, это может казаться одинаковым каждый день. Паста, картофель, каши, овоши на пару. Свежие овощи в больших количествах мы стараемся избегать, что преполагает диетическое питание. Мы подаем нарезанние фрукты. Этот метод исходит из опыта, потому что целые плоды клиенты уносят в номера.
Karina Gejko
16.07.2018
Positives
Excellent treatmentsNegatives
There weren't enough boiled eggs for breakfast.
Igor Gejko
16.07.2018
Positives
Excellent quality of proceduresNegatives
The room is very small for two people, and besides, there are separate beds for a married couple. There weren’t enough boiled eggs for breakfast. There was very little information at the reception desk.
Алла Купцова
16.07.2018