references
Ilona Künstler
11.02.2024
Positives
Only positive emotions. All the staff are very friendly. From the cleaning lady to the reception staff. Everyone says hello. Special thanks to the chefs and kitchen staff. Everything is very delicious. Cook as if for yourself 👌 We have been coming here for several years now. We like everything. And of course we will come again 🌟
Olga Markova
06.02.2024
Positives
The treatment is good, the food is not bad, but there is not enough fresh fruit, the work of the waiters is excellent, the cleaning of the room is also good: the linen is snow-white, towels are changed every 2 days; sheets - every 4 days. The location of the sanatorium is very convenient in relation to the springs. Request: Mud baths should have a cross pole so that you can support your feet.Negatives
I’ll tell you about the unacceptable attitude of the director of the sanatorium towards me. You can write a novel. I booked a trip to the Krivan sanatorium from December 24 to January 6. I arrived at the sanatorium on Sunday around 12.00. I was placed in a corner room in the 3rd building on the 3rd floor. The room was very cold and the walls near the bed and near the table had deep cracks. The window with a balcony looked out onto the shaft of the courtyard. I complained to the reception about the cold in the room. A worker came, adjusted the operation of the air conditioner, looked at the battery and said that it would not heat up, because they had to do general repairs there. At the reception I was told that I should only contact them about relocation on Wednesday, i.e. from 24-27 the reservation department was not working. Regarding food, I had half board: breakfast and dinner. No one warned me that dinner is a holiday and cannot be replaced with lunch, because it is not equivalent. I asked for lunch on the day of arrival, since the road was long, I had not eaten anything for 12 hours and, with a bad stomach, I could not wait until dinner. After lunch, I went to the reception to pay for dinner. They tell me that the dinner is festive and costs 40 euros. And New Year's dinner will cost 100 euros. I thought that 40 euros for dinner was expensive and didn’t go. In the morning at breakfast, my tablemates informed me that Christmas dinner was included in my program and they could not demand additional payment from me. I went to clarify this issue at the reception. There was already another shift there. These workers went to the restaurant for clarification. In conclusion, they said that both dinners were included in my program. But I missed the Christmas dinner due to their fault, because they did not explain. Several times I contacted the office of the sanatoriums travel agency by phone with a complaint. They answered that their director would only be there after the holidays, i.e. December 27, and were advised to write a letter to the director of the travel agency. And he, on December 27, will contact the director of the sanatorium. And they advised me after the holidays to go to the director or the reservation department myself and try to resolve my issue, that is, they left me alone with my problems. I wrote a letter to the director of the travel agency. On Tuesday, December 26, after the procedures, I found the director in his office. He was unfriendly. At first I thought that he was not in the mood, but as we talked, I realized that he was not an intelligent and inadequate person who could not conduct a constructive dialogue with vacationers. I told him that the radiator in my room does not heat, and the air conditioner only heats the room, and it is very cold to wash in the bathroom. He was surprised that this could not happen! It turned out that I was lying. I offered to go up to the room and make sure. He called someone and said that they would connect it now. I asked to be moved to another room, because the walls in this room were cracked, as if after a bombing. I explained that I was from Donbass, my city was on the fire line and, despite the bombing, the walls in my apartment looked more intact than in the room. The director began to explain to me that the whole city stands on moving soil and there are cracks even in his office. I told him that I paid the sanatorium for my treatment, food and comfortable accommodation, but not for such a room. Then I raised a question about my program, about a missed dinner through no fault of my own, and asked to be compensated with at least one lunch. He was very angry that there could be no compensation! I have to pay for both Christmas dinner and New Year's dinner! He asked which company I booked through. I answered: “Through sanatoriums.com.” He waved his hand, and I quote: “These are problem guys. You pay them somewhere, but you come here and demand something here!” I don’t know who he meant by “you”, me alone, or everyone who books through this travel agency? To this I answered him that this was the second time this year I had come to this sanatorium and both times I only booked through this company and paid the entire amount at the reception along with the tourist tax. Judging by his reaction, he did not believe me. He talked to me as if I was his employee, had done something wrong to him and he was reprimanding me for it! I understand that the director is not competent in many matters. There is also no agreement between the reception staff and the restaurant. The reception staff do not know the program of the arriving vacationer. And the vacationer must, through other similar vacationers, find out what is required according to the program. After a “cordial” conversation with the director, I went up to my floor, the same employee was waiting for me there, who explained that it was impossible to connect the battery in the room, and the director knows about this. Now, I just don’t understand why the director made such a scene if he knows that the room is not suitable for living? On Wednesday, December 27, I went to the reservation department of the sanatorium and they gave me a warm room, without air conditioning, with a small bathroom, but I was happy. In the reservation department of the sanatorium, I was told that the sanatorium travel agency should have given me the program for my stay. By the way, they also didn’t understand why the reception tried to force me to pay for Christmas dinner, which is included in my program. I could only pay 10 euros for the lunch I ate. As compensation, I was given 2 entries to the pool, which cost 8 euros in total, and the missed dinner was 40 euros. In my opinion, the compensation is not equal. Out of 13 days of my treatment, I lost 3 days of my peace of mind, finding out those issues that should be resolved by the director of the sanatorium, reception staff and the travel agency sanatoriums.com. They cannot agree among themselves, but the person who came for treatment suffers, and paid more than a thousand euros for it. During the holiday 3 days, first of all, the travel agency had to quickly resolve all issues, and not wait for the end of the holidays. I travel a lot, but I have never seen such an attitude towards a tourist!
Natalia Kaschpur
18.01.2024
Positives
The treatment and performance of the staff were very good.
Peter Möhlenbruch
17.01.2024
Positives
Price-performance ratio is ok! Silverabend was very well organized!Negatives
Unfortunately we brought Corona home with us from Carlsbad...
Gerta Hanek
11.01.2024
Positives
I can only say positive things and can hardly wait until the portal is open for next December so that our group can book again. Thank you
Vladimir Eisenberg
07.01.2024
Positives
Thank you! We had a wonderful and useful rest, we wish everyone good health and see you again.Negatives
This is just a request, not a criticism. Is it possible to install hygienic showers in toilets? Thank you
Rosa Gait
04.01.2024
Positives
The service is good. The room is cleaned daily. Parking spaces are available.Negatives
The food is not always prepared tasty. The furniture in the rooms is old.
Olga Teichert
04.01.2024
Positives
Staff: very friendly. The room is cleaned daily. It’s very good that the hotel has its own parking lot.Negatives
The furniture in the rooms is old. You don't get the room you booked. In our case there should be a room with a balcony.
Inna Sesina
04.01.2024
Positives
The girl from Ukraine at the reception is very polite, kind and responsive! The waitresses in the restaurant are attentive and diligent! The procedures are good, the staff is experienced. The massage was done by Tatiana, very good! Thank you all very much!Negatives
I can't praise the room cleaning; the food in the restaurant was very salty.
Pavel Maschonik
04.01.2024
Positives
I’m happy with everything, I’ve already been 3 times with my wife and son and I think I’ll go again with pleasure, thank you very much for the warm welcome, s/o Ravel
Larisa Mehlman
03.01.2024
Positives
We liked it and are satisfied. Will recommend and will definitely come again. Thank you for everything
Heinrich Weissheim
03.01.2024
Positives
All was goodNegatives
The accommodation room was very small and the steps leading to the bathroom were very uncomfortable, because I have problems with my knees
Nadezhda Taranetc
03.01.2024
Positives
There are a lot of procedures, but for treatment it’s good, but for relaxation it’s a little stressful, but it’s important to understand why you’re eating. The rooms are clean, they are cleaned well... the food is not too bad either, so to speak, proper nutrition😊. True, salads include cabbage and carrots, only in different variations😁. All the nurses are great 👏🏻. Doctors almost too (except for the heads of the doctor🤔)Negatives
The bed in our room was not comfortable 😞. We needed to take a statement in German upon departure, the nurse sent us to the head doctor, but unfortunately she yelled at us and told us to come at 15:00, and at 12:00 we had to leave the hotel. But at the same time, she said that it was not her problem, it was in the 11th office. Then we went to another doctor, office 3, and she did it in 3 minutes without any problems!!!! In 3 minutes!!! It didn't even take 5 minutes! In general, of course, there is no longer any desire to return to this hotel, since first of all you are going there for treatment, and if such an incompetent attitude from the head of the doctor, then you don’t want to go to her next time. And the rest of the medical staff are great!
Andrej Spilman
03.01.2024
Positives
This is the third time in this hotel and if there is an opportunity we will come only to Krivan. Everything was at the highest level as always. Thank you everyone for a wonderful two weeks of treatment and relaxation.
Olga Bertram
02.01.2024
Positives
Very nice, competent and helpful staff.Negatives
The floor carpet in the room was very old and therefore very smelly. Toilet without sink.
Svetlana Weghaus
02.01.2024
Positives
This was our 7th time in Krivan. We were happy and satisfied as alwaysNegatives
Nothing
Viktor Serban
02.01.2024
Positives
Thank you very much for the rest and treatment, everything was great.Negatives
I would like variety in food, more fruits.
Christoph Dahlem
31.12.2023
Positives
I am very grateful to the girls massage therapists! They are professionals in their field! In general, I can rate the entire medical staff as excellent. I recommend! Thanks everyone!Negatives
Poor nutrition. It's so bad, I didn't even expect it. Breakfast was good. But dinner, forgive me, it was not possible to consume it. They left and left hungry. It is something.
Konrad Bruch
31.12.2023
Positives
The first, of course, is the location of the sanatorium to the springs. The staff is very friendly. The medical facilities are excellent. The rooms are clean. Cleaning is done every day. Towels are changed daily. Thank you very much for the rest and treatment. Happy New Year.
Navasiolava Valiantsina
27.12.2023
Positives
I liked everything very much. I will come to you again!Negatives
On the first day of arrival it was cold and there was no way to get a heater, so at the beginning of the rest I caught a little cold.
Galina Hons
25.12.2023
Positives
Happy New Year! Thanks to everyone who helps me improve my health! For me, Krivan is the best of all the places I have been. I thank all the hotel staff. The staff is excellent / the merit of the administration /. The emotional atmosphere helps the treatment. There is no negativity in Krivan, but the clients create it, and the employees skillfully and tactfully solve each one in their workplace Guys, I want to come back to you. Thank you! Sincerely, Galina Gons, your regular customer!
Bjorn Ekelund
14.12.2023
Positives
Nice with a poolNegatives
I asked for gasinjektions but didn't get it. Soo I had too go to other hotel to get it I didn't get blood sample and in fact the say it's 2 blood sample included It's bad that at so few in hotel can speak English or German
Mykola Avyerin
11.12.2023
Positives
The staff is very friendly, the room is comfortable. The location of the hotel is good, everywhere is close.Negatives
Food for a medical sanatorium is nightmarish, it has nothing in common with a dietetic one. Plus the quality of the products themselves - at the lowest price. It can be seen that the cooks save a lot, yesterday's dishes were often offered. Medical procedures are illiterately prescribed, so that there is an effect from the treatment, you need to understand yourself and ask the doctor about the necessary procedures. There is a lot of chlorine in the pool. In general, the sanatorium is more like a nursing home.
Zhovtopup Iryna
10.12.2023
Positives
I liked everything very much. Thank you to all the staff of the resort!
Bruno Plesnivy
09.12.2023
Positives
After the second night we got a new room in a better location because I have problems with my lungs and long journeys are difficult for me. That was a very nice gesture.Negatives
The hotel is very spacious and not everything can be reached by elevator. That's why I wouldn't recommend it for people with walking disabilities.
Natalia Seel
09.12.2023
Positives
I was happy with everything. I liked everything, Unfortunately I fell ill with Corona and couldn't stay until the end. Thank you very much for everything.
Nelly Wintergoller
30.11.2023