references
REJEPMYRAT CHARYYEV
24.01.2018
Positives
I am Charyev Rezhepmyryat. Rested Karly vary hotel Krivan I liked the staff very polite service good especially I liked the cook or the cook, how she cooks well the hotel is clean normal corresponds to the category even some things are better than a 4 star hotel I rate it goodNegatives
I didn’t like the 1-bed bed intended for 2 people for a husband and wife, it’s not comfortable, I need to work on it and the time allocated for breakfast, lunch, and especially for dinner, we need to increase the time for dinner by at least another 30 minutes, 1 hour, these are wishes and so thank you and Wi-Fi doesn’t work in the rooms, it’s very inconvenient, bad, I hope it will be fixed by the next visit
Elena Stoliarova
21.01.2018
Positives
Excellent location of the resort. Good medical base. Nice pool, although it looked bigger in the pictures. The attitude of the staff in the sanatorium restaurant has improved compared to 2 years ago; the girls are Russian-speaking and friendly. Meals are now ordered the next day, previously they were ordered two days in advance). I was pleased with the good attitude of the staff at the reception (a Russian young man) - he was very friendly and answered all questions. I was pleased with the accommodation service. I didn’t like my room - they changed it, but took into account all my wishes.Negatives
The first visit to the doctor was poorly organized (I arrived on the holidays on December 24th in the afternoon). First I had to go to the unfriendly older sister, who did not accept me right away, but told me to come in an hour, because... she wanted to eat. The visit lasted less than 5 minutes - she simply set the date and time of the visit to the doctor (at 16:00 the next day, December 25). When I visited the doctor and he prescribed procedures for me, I had to go the next day on December 26 to write down the procedures (since the nurses writing out the procedures worked until 11 a.m. on the 25th). I came in the morning, and the procedures were scheduled only for lunch. On December 26, I was prescribed only gas injections. That is, having arrived on December 24, I actually started taking the procedures on December 27. I think this process needs improvement. I was not pleased with the range of dishes in the restaurant. No fruit at all. For dessert in the evening - fruit compote. Salads - cabbage, carrots, sometimes radish. Sweet pastries are also very modest. There is practically no choice of tea (two types at most). In different halls of the restaurant (there are three of them), the assortment may vary slightly. At the New Year's dinner, there was a hiccup of about an hour before the new year began, when people had no food on their tables at all and there was no musical program. In order not to ruin their mood, people simply started singing themselves, which helped us out...
Andrii Spiridonov
14.01.2018
Positives
1-excellent welcome upon arrival (checked in ahead of time) 2-food is good and there is always a choice 3-cleanliness of the hotel and room -excellent 4-procedures-organization and execution -excellent 5-THANK YOUNegatives
1-At the reception they did not accept payment for the pool at 18:15. (they said that the ticket office is already closed) but the pool is open until 21.00 The restaurant and bar are open until 21.00 and accept money for services
Waldemar Schindel
14.01.2018
Positives
We are very satisfied with the procedures, but it was not clear about the prices, on the Internet there was a pool and a salt cave for 3 €, but we paid 4-4.50 € for these procedures.Negatives
The furniture is old, the bed is very hard, like a bunk. With two meals a day, there was never soup in 10 days, with the exception of the evening of Russian Christmas. There was very little fruit, two apples and two kiwis were cut for the entire hotel. Dessert for the evening was very poor, cherries from jars and apricots from jars, and the juice was diluted with water, for our times this is very poor.
Анатолий Рашкевич
13.01.2018
Positives
Dr. Kovaleva - An excellent doctor, a true professional, friendly medical staff. Excellent cuisine, varied menu.
Vitaliy Borodulin
09.01.2018
Positives
It was my first time in Karlovy Vary. Liked. I plan to visit Karlovy Vary next year. I will not change the sanatorium.Negatives
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Nikolay Dolbin
08.01.2018
Positives
more or less good, not bad for a 3-star hotel, given the good location of the sanatorium! New Year's Eve and Christmas Eve are celebrated very well on December 24 and January 6!!!Negatives
On January 4, 2018, in room 19, nurse Eva Hud behaved rudely and impolitely... when she showed up for the procedure 5 minutes early, after accepting the card, she put it aside and skipped the queue during my time and then let two patients through (guess why ourselves...), since I was late for another procedure..., I asked to return the card, they rudely returned it to me, and they advised me to come to the procedure later..., since I had another procedure there and later too, I didn’t began to conflict! The cleaning of the rooms in the second building on the 4th floor is also not at the highest level... but tolerable, towels were changed on weekdays every day and that’s okay! The bed sheets were changed once, of course it’s also holidays... and in general there was no need! The Karlovy Vary Geyser does not work, but only gurgles on the street! It is unknown whether it will be repaired!!! The food is not bad, but some people had poisoning... ...for prevention, after eating I ate lemon and sometimes water from the 13th source!!!
Татьяна Ральян
08.01.2018
Positives
The hotel is located in a beautiful part of the city. The hotel administration staff is hospitable and polite. The medical staff performs their work responsibly and carefully. For which I am very grateful. New Year's programs are organized at a good level! Well done! Thanks for the Christmas gift. Very unexpected and pleasant for me. I express my gratitude to the kitchen and restaurant staff for their hard work. I will recommend it to my friends and will come again myself.Negatives
I was unlucky with the room. It’s in the attic with a sloping ceiling and very small. They changed it reluctantly. During my stay they only vacuumed once and changed the bed linen once at my request. Towels were changed three times. There was a smell of men's shoes in the room; ventilation did not help.
Elena Pakhomova
07.01.2018
Positives
1. Treatment is well organized (quality, expediency and organization). 2. Meals (lunch and dinner): delicious dishes, always hot, sufficient in volume and calorie content. 3.The staff is generally attentive. My special thanks for the reflex massage, pneumopuncture, and also for the well-designed treatment schedule. 4. Special thanks for the wonderful holiday evenings.Negatives
1. Inconvenient sleeping place in single room 3411 (mattress and pillow are hard and uncomfortable). 2. For many older people, accommodation in building 3 is inconvenient. 3. There was not always enough porridge for breakfast. 4. Wi-Fi is required in the rooms (possibly for an additional fee).
OLGA GINZBURG
04.01.2018
Positives
This is not the first time we have stayed in Krivan. The sanatorium maintains the level of a good and solid, although without luxury (and who needs that?), health resort. Convenient location, neat rooms. I don’t know why, but this time I was amazed by the food. Much more abundant and varied than it was even in May of this year. Breakfast was almost reminiscent of Turkish all inclusive. At lunch and dinner the portions are too big to eat. In general, I recommend Krivan without any reservations.Negatives
The November-December season is ambiguous. On the one hand, there is frequent rain or even sleet, and it can be slushy underfoot. It gets dark at half past four. After dinner I no longer feel like going for a walk. But on the other hand, the city is decorated before Christmas. Garlands, Christmas trees, lanterns, Christmas market.
Ludmila Belan
03.01.2018
Positives
Everything is fine. All liked it. The New Year's Eve was a success like never before.
Олег Павленок
03.01.2018
Negatives
Our family visited the Krivan hotel-sanatorium. The general opinion about the holiday is negative; the service staff was selected at a low level, which does not even correspond to a 3-star hotel (arrogance, peasant level of service, shamelessness). It seems that they were selected from Turkey market or from the wilderness of Russian villages. The procedures are even more terrible, the impression is created that you are on a rigid conveyor belt, there is no rest for you, no pleasure, racing is like at a hippodrome. In general, the nerves were spent more than the health was improved. Nutrition would like to be desired, namely : salads are like silage, they have never changed, there is no buffet at all, in general, everything is very boring and tasteless, but for diabetics it is just the necessary diet. The one joy that we took away from our vacation was a visit to Prague. It was incomparable and delightful , and of course the architecture in Karlovy Vary itself. Our advice to you: - do not choose cheap hotels and first read the summary about the hotel!
Tatiana Galeeva
02.01.2018
Positives
SANATORIUM 3 STARS. Located in the center of Karlovy Vary. Near the snake spring. The location is very good. We also liked the interior of the external facades and inside the restaurant, grand staircase and hotel lounge. The rooms are cleaned, white bathrobes are provided, in addition to towels. (there is a hairdryer in the room. And the heated towel rail is turned on) The procedures are located in the hotel, there is a small swimming pool (15 m with hydropuncture). The staff is very attentive. At the restaurant, we took breakfast and lunch so that we could be free in the afternoon. The food is very tasty, everyone chooses their own diet, which was recommended by the doctor.Negatives
This time the room came with noise from the ventilation (at night). But then they hardly noticed
SVETLANA ZHURAVLEVA
01.01.2018
Positives
I rested in the Krivan sanatorium from December 14 to December 26. The sanatorium has an excellent location (it’s a 5-10 minute walk to the springs), the staff understands and speaks Russian, the procedures, the food were all excellent. I liked that the towels were changed regularly, the bed linen was snow-white, not washed, and the room was cleaned - everything was very clean. Since my vacation coincided with the Christmas holidays, the sanatorium was decorated, there were Christmas trees, and a festive dinner was prepared with live music and an excellent menu. Special thanks to the chef of the sanatorium, it was delicious! The waiters in the restaurant also did their job flawlessly and were friendly. I was satisfied, I will recommend it to my friends and I hope that I will come to Krivan again to relax, heal and have fun! Thank you.
Tatjana Brazauskiene
30.12.2017
Positives
friendly staff and knowledge of languages, which makes communication very easyNegatives
The bad thing is that often the meal time coincides with the appointed time of the procedures, and if it’s half an hour after eating, then you go to the procedure with a full stomach, which is also not good
OLGA GLADILSHCHIKOVA
23.12.2017
Positives
This is not my first time at this sanatorium, but this visit I liked it more. I had a very nice, recently renovated room, the food was better, and there was a very good Wellnes Spa. I had no complaints about the treatment and have none during this visit.
Надежда Потапова
15.12.2017
Negatives
Nutrition has deteriorated, there are practically no dietary dishes. For breakfast, the buffet consists mainly of some kind of fried food, with sauces or fried breaded eggs, fried eggs happen every three to four days. Have breakfast like this and you get heartburn. Let them introduce more simply boiled and baked foods into the menu, without fried breading. The second negative is the mattresses on the beds in the rooms, all sagging, the spine hurts unbearably afterwards. This is the second year I have encountered this problem and am asking to change a room with a hard, non-pressure mattress. Please recommend that they solve this problem. I visit various hotels very often, but I have never encountered such a problem anywhere except the Krivan sanatorium.
Алла Демух
09.12.2017
Positives
Excellent location of the sanatorium, excellent medical facilitiesNegatives
I would like to extend the dinner time. If you go on an excursion after lunch, you won’t have time for dinner. And everything is fine, it corresponds to the cost of the trip.
Elena Savorovskaya
01.12.2017
Positives
I liked it very much! The room was spacious, well cleaned, and the staff was polite. Sanatorium treatment services were provided at a good level.
Tatiana Korsakova
28.11.2017
Positives
We liked everything !!! We are pleased with our stay at the sanatorium!!! We think that those who are dissatisfied need to look for negativity in themselves.
Марина Быкова
28.11.2017
Positives
The location is excellent, close to the springs. The hotel itself is large, friendly staff. We checked in quickly. If questions arise, they provide complete information. They printed out everything I asked for. The food is good. There is also a cafe and restaurant where you can eat and drink coffee. I like it.
Aleksandra Staroverova
27.11.2017
Positives
Very convenient location, there are bathrobes so you can come straight to the procedures in them. The girls who give massages are very good professionally. New, but very small and shallow pool.Negatives
Very small rooms, not even such small rooms as there is a lot of unnecessary and bulky furniture in them. The rooms are cleaned very poorly. The Internet constantly dropped... and is only available on the first and ground floors; it doesn’t even work in the restaurant. Once we sat in line to see a doctor for 1.5 hours. Since lunch and dinner are almost the same, it is better to take 2 meals a day rather than 3.
Владимир Васильев
22.11.2017
Positives
Soulful!Negatives
For me this is the only negative. The problem is with the pillows, it's just a blanket for the midget, not a pillow((((couldn't sleep for hours...
Ольга Застенская
19.11.2017
Positives
Convenient location, good medical facilities, procedures are carried out on time, varied food, experienced doctors, polite staff.Negatives
I would like more basic procedures, additional ones are not always needed, you take them because you cannot take the basic procedures, for example, more massage or carbon dioxide baths instead of whirlpool foot baths.
Александр Гомон
18.11.2017
Positives
Everything is great, I liked everything, I especially want to mention our doctor Roman!Negatives
It’s too bad that we only came for 7 days, next time we’ll come for 10-15 days! There was one drawback: for the first couple of days we lived in a mine, but then we were moved to a good room and the vacation began again!
Юрий Великанцев
17.11.2017