references
Элеонора Копысова
04.05.2016
Positives
Our choice of the sanatorium "Krivan" (not the first time!) is a conscious one, taking into account experience and fairly high requirements. In all respects, I recommend it. Excellent combination of price and quality, ideal location, full range of services. Important: the absence of any unresolved problems, the exceptional readiness of the staff to take into account wishes and requests, to maximize and coordinate treatment, recreation, a comfortable atmosphere of a general stable order and personal interests. I especially note the professionalism of the medical staff (I can name almost everyone with whom I had to communicate: Dr. Margarita, massage therapist Pavel, nurses, dispatcher Stanislav, etc.) The Krivan sanatorium, in our opinion, is the best of the 3-star ones. We hope to rest and be treated there more than once.Negatives
From the point of view - there is no limit to improvement - we consider it possible to make some positive changes in the organization of catering - slightly shift the time of lunch and dinner (for example, until 19-30), provide a full range of proposed dishes for everyone, incl. and arriving at the end of the stated time. This is entirely within the capabilities of a sanatorium of such a high level.
Мальцева Елена
01.05.2016
Positives
The sanatorium is located very well, next to the springs. The staff is friendly and polite, especially the receptionist. On the way, I caught a cold and the doctor helped me a lot - she wrote out prescriptions for the necessary medications, thank you very much to her. The procedures were carried out efficiently. Diet food, fruits were in seasonNegatives
Room cleaning was spotty - during the 2 weeks of stay the toilet and bathroom were not cleaned.
Александр Браун
28.04.2016
Positives
Convenient location of the sanatorium, friendly staff, a large number of different procedures, good medical facilities, attentive doctor, excellent swimming pool with many underwater showers, optimal combination of price and quality.Negatives
Lack of a bidet, despite the fact that the toilet and bathroom are located across the corridor, inconvenient lunch and dinner schedule (short time for food - only an hour and a half, dinner is too early), at the pool reception one girl from the service staff is absolutely rude, shouts even at older people.
Rimma Parnova
25.04.2016
Positives
Very friendly staff - both in the restaurant and in the medical departmentNegatives
Problems with breakfast - if you arrive 30 minutes before the end of breakfast, the food you are interested in may no longer be available. For example, eggs, omelet, cottage cheese, juices, buns with seeds... When contacting the staff, they answer that this is no longer available, at best they offer to find food in another room. The coffee offered in the morning is of very poor quality. At lunchtime there are thermoses with tea, but it is impossible to drink it - it is very strong, and there is no boiling water to dilute it. As a result, we drank tea and coffee at the bar for a fee. The room was cleaned well, but the bed linen was changed after 10 days.
гульнара еникеева
25.04.2016
Positives
very good reception staff and information, room cleaning and linen change, very good yoga, baths and pool, convenient schedule of procedures. Overall, it is a very comfortable and welcoming hotel, where you would like to return again. Thank you!Negatives
The head doctor explains the appointment in a very unclear way; if you complain about the work of the staff, you immediately ask to leave the office. Gas injections are given with gross violations of the rules for working with blood. Nurse Vera creates a queue and confusion (she goes out to smoke constantly), the changing cabins are stained with blood, the gloves are covered in blood!!! Doesn't wash hands after going outside!!! The nurse does not agree to change gloves even for money. There are apple cores in a procedural cup of coffee. At breakfast, the chicken wings were often rotten, and ordered dishes for dinner were returned twice - very tasteless.Answer from Spa Hotel Krivan
Здравствуйте Гульнара! Мы уже провели соответствующие беседы с работниками нашего лечебного отделения, в том числе с медицинским персоналом, который делает газовые уколы. Мы тщательно проверяем указанную вами информацию и если она подтвердится, что примем соответствующие меры. С уважением, менеджер санатория Krivan Eva Vodenkova.
Marina Beck
19.04.2016
Positives
Everything was wonderful, we were very pleased with both the hotel and the treatment, I recommend it 😊👍Negatives
No
Александр Анохин
11.04.2016
Positives
This is the third time in this resort. I'm happy with everything: price, quality of service and treatment. We will come again if possible. We recommend it to friends and acquaintances. Thank you.
Юлия Пушная
10.04.2016
Positives
The main thing in Karlovy Vary is mineral water! Everything else doesn't matter much anymore.Negatives
This year the cook changed and the food became noticeably worse. Perhaps the whole concept of nutrition has changed.
swetlana gluschko
06.04.2016
Positives
Probably the only plus of this hotel is that it is not far from the springs. And during the procedures, the staff is friendly, always smiling and friendly.Negatives
There is nothing to do with children in this sanatorium. You can't get through with a stroller, even the entrance doors to the sanatorium are not designed for a baby stroller, there is no children's room. There are always unhappy faces at the reception and in the dining room. The swimming pool is paid, and the price is different for everyone, from 3.60 euros per hour to 5 euros. Which of course was very surprising. And the rooms are not clean. And everyone wants a tip, just for that.....
Зоя Васильевна Губарева
01.04.2016
Positives
the location of the hotel is very good, all the springs are nearby, the service staff (except for the reception) works well, there are no complaints about the cleaning of the room, I will come again next year, but in Marianske Lazne, although it will be more expensive, but the treatment will be more effective, there are two very interesting sanatoriums -these are Central Lazne and Vltava, which have always been valuedNegatives
The doctor speaks Russian poorly, prescribes procedures that are not exactly what I would like and are basically the same, then I just stopped going to them, the food is mediocre, the principle of economy is felt, I haven’t tried anything interesting in 21 days, The disk drive that they gave me upon departure contains a display of very interesting procedures, it might be better to listen to the patient’s wishes about the desired procedures, at the reception they gave me information about the transfer, for some reason they forgot to tell me about it until they called from home when I went ask about it - found it, as they say, better late than never
Vera Kruglova
29.03.2016
Positives
I liked everything very much. Sixth time in Karlovy Vary, of which 4 times in Krivan. This year the food has improved noticeably, a large selection of dishes, breakfasts are very plentiful and varied, much better than in previous years!!! Very polite and friendly staff, special thanks to the girls , which works with the Sanatorium, the room was changed to a better and larger one without any problems!! The medical facilities are very good, doctor Belov and the medical staff are friendly and attentiveNegatives
I didn’t find it, unless there is a lack of fruit in the dining room, sometimes it might be possible to pamper vacationers!!
Boris Gofman
26.03.2016
Negatives
We arrived at the hotel on March 13 at 21:00. They charged us 100 euros for a full day with breakfast. I think this is not correct!
ОЛЬГА ФЕДОНИНА
25.03.2016
Positives
A large number of treatment procedures, good medical facilities, convenient location of the hotelNegatives
no the price corresponds to the quality
Геннадий Рудаков
23.03.2016
Positives
I liked everything very much. I was very pleased. I applied for a visa and booked a sanatorium through your website “Sanatorium Com”. Everything is done quickly, competently, without delay. Thank you and good luck to you!
Наталья Юрьева
20.03.2016
Positives
Convenient location for many procedures. The sanatorium corresponds to this category.Negatives
It is advisable for us to have a Russian-speaking doctor. The procedures are scheduled for 12.30, and there is lunch, you arrive and there is no medical staff, it is advisable to take this into account. There is no colonic lavage procedure, but there is one in the advertisement.
Alena Matskevich
20.03.2016
Positives
We rested in the sanatorium from March 8 to 19. Upon check-in, the reception staff were very attentive to our requests for accommodation. The room was very good, spacious. Cleaning is daily and thorough. 3 building. The food is tasty and sufficient. Treatment at the highest level. Honey. The staff is very friendly. Everything is clearly within the procedure schedule.Negatives
There were no negative moments during the holiday.
Анатолий Сманцер
18.03.2016
Positives
I am very pleased with the rest and treatment. The resort staff is very attentive, there were no problems. Of course, I will recommend a holiday in your sanatorium to my friends.Negatives
The downside is that several days were wasted because the doctor was afraid to prescribe the same treatment that was given two years ago. But then, after her consultation with the chief physician, everything changed. Further, we arrived around five o’clock on Friday; on Saturday and Sunday there were no procedures, that is, two days were completely empty. Although they could have offered us a swimming pool and a salt cave. According to the plan, there should have been 39 treatment procedures, but I only had 32. This means I did not receive 7 treatment procedures. On the day of arrival and day of departure there was one meal. The question arises: I paid for food for how many days? Why didn’t they explain to me why I didn’t receive all the medical procedures I paid for?
Vera Novikov
16.03.2016
Positives
I liked everything.1.number of procedures.2.Friendly medical staff,.Thank you!3.Procedures were well coordinated, with a large number of people everything went according to schedule.4.swimming pool.5.They write a lot about food...I liked everything.Reported often thanks to the cook. The rooms were cleaned daily. Towels were changed. The girls at the reception were very friendly. Thanks to everyone for my vacation!Negatives
It must be said that on all floors there are three stairs to climb. This is a big problem for people with a cane. Regardless of the elevator, it is difficult to move along the corridor itself.
Лариса Белова
16.03.2016
Positives
High-quality treatment, good location of the hotel, decent medical facilities, very good doctor.Negatives
Inconvenient dinner time, it starts too early and ends too early, the range of dishes is not too large, but you won’t be hungry :)
alexander mikhaylov
14.03.2016
Negatives
The receptionists are not friendly, the waiters are sleeping.
Лев Хаджян
14.03.2016
Positives
The good location of the sanatorium immediately gives it a big head start. Responsive staff, good food for a sanatorium, good procedural facilities.Negatives
The sanatorium is 3 stars and the rooms are appropriate. When the sanatorium is very full, it becomes impossible to attend some procedures.
Vladimir Popov
13.03.2016
Positives
We rested in the sanatorium from February 28 to March 12. This is not the first time in this sanatorium. I like the location of the sanatorium. Close to the springs. The medical facilities in the sanatorium are good. Many high-quality procedures. The food is good. Free salt cave and swimming pool. Thanks to doctor Belov. competent specialist.Negatives
The big minus of the sanatorium is the vacationers themselves. These are just women who don’t know how to behave. always not happy with something. another minus. A woman who teaches yoga left a negative comment. divides into Russian and non-Russian vacationers. Of course, after that I didn’t go. A man in the pool does physical therapy poorly. wish...I would like the administration of the sanatorium to organize leisure time for vacationers.
Anna Boeva
12.03.2016
Positives
Great location. near springs, excellent accommodation, cleaning, linen change quickly and in a timely manner, polite staff. Good food, there is always something that suits the diet. The lack of fruit does not bother me, I buy what I like. A Russian-speaking doctor, attentive and always willing to help, if some procedure is not suitable, he selects another. There are quite a lot of procedures. It's nice to have a salt cave.Negatives
I have not found. I rested 4 times in this sanatorium.
Ludmila Ankusheva
07.03.2016
Positives
Restored my arm after a complex fracture by 50%!!!!Negatives
There was renovation going on on the 2nd floor. As a result, there was slight discomfort. Smells from paint, etc...
Natalja Velikopolje
07.03.2016
Positives
I liked everything, the treatment was good. The food was normal, I think there was enough of everything!Negatives
Swimming pool only as a procedure Sauna as a separate procedure We are from Finland and this is strange for us
TAMARA KARPENKOVA
06.03.2016
Positives
A good sanatorium, with excellent medical facilities, respectful attitude of the staff, delicious food. I will recommend it to my friends.
OLGA Kaplunova
06.03.2016
Positives
Nice, clean, cozy hotel. The cleaning is quite good. The staff is friendly. The chief doctor is very unpleasant, it is difficult to talk to him: he does not tolerate expressing his opinion. You need to listen silently and only to him. I was very offended by his words: “You Russians here are all very smart... I know better.”Negatives
Very tasteless, bland food. Very small portions. No fruit or baked goods (dry muffins don't count). Almost always iced tea. There are unqualified medical staff (I mean the nurse masseuse). The Russian young lady does not know how to give a massage at all, she only strokes her on the back.Answer from Spa Hotel Krivan
Здравствуйте Ольга! Спасибо Вам за объективный отзыв. Хочу заверить Вас, что мной уже проведена беседа с медицинским и врачебным персоналом на предмет того, что недопустимо делать такие заявления нашим гостям. Мы признаем, что врач был некорректен и приносим Вам свои извинения. С уважением, Eva Vodenkova.
Жанна Шопина
04.03.2016
Positives
friendly attitude of the staff food complies with the sanatorium regulations especially rich and varied breakfasts conveniently located procedures and most importantly the location of the sanatorium is minutes from the sources for the first time in 12 years of visiting the resort I feel rested mainly due to the lack of time pressure from running to the sources from distant hotels thank you very much from now on only with youNegatives
there is not a single sad case
Ольга Коптелова
04.03.2016