references
Igor Voloshko
16.10.2023
Positives
The sanatorium is located close to the springs. In the historical center. It is very comfortable. Very nice swimming pool with 40% mineral water.Negatives
There is some confusion with the paid use of the pool. The staff at the reception desk cannot accurately tell you the opening hours of the paid visit. To visit the pool for a fee, you must first go down to the pool itself, where they should give you some kind of piece of paper, with which you need to come to the reception, pay 4 euros for one hour, then you can go back to the pool. Moreover, whether you will be given a pass in the pool or not is not at all guaranteed. The instructions received upon check-in say that the pool is open until 21-00. I came to the pool at 19-00 with the question “can I visit the pool for a fee”, and the employee at the pool, who practically did not speak Russian and did not speak English at all, tried to explain something incomprehensible to me, and then began to attack me scream (which is generally an unprecedented fact) and in the end - she didn’t explain anything to me and didn’t write anything out. An attempt to explain the situation at the reception desk also led to nothing... In short, a paid visit to the pool is some kind of extremely confusing story. There are no clearly stated conditions anywhere on how this system works. What are the opening hours for paid visits? What is the invoicing and payment procedure? Is it possible to buy for 1.5 hours? For 2 hours? All these questions puzzled the staff. It seems that I was the first person who wanted to buy a paid visit to the pool and the staff did not know how to politely refuse me. I was especially struck by the pool employee who screamed at me loudly and for a long time. This shocked me so much that I didn’t even think to write a complaint. So it goes...
Vladimir Levitski
15.10.2023
Positives
Smooth operation of all servicesNegatives
This is not a negative, but a desire to pay more attention to the treatment of the movement organs
Eugen Stavburo
15.10.2023
Positives
I liked everything. The staff is excellent, both in the hotel, in the restaurant and during procedures. We went on excursions, the guides are professionals in their field, we drove to Prague for almost 2 hours and talked non-stop for 2 hours, and on the spot too. In the restaurant the girls are all polite and fast, They will quickly bring what you need or tell you what and how. Natalya is a good massage specialist, very professional in her work. I think others are also no less professional, I just fell into these hands. In general, thank you for a good vacation.
Otto Kindler
15.10.2023
Positives
Everything is fine, we will recommend it to others. 👍
Katharina Kufeld
12.10.2023
Positives
It was my first time in the hotel, everything was great, I'm very satisfied. Thank you very much for staff.
Peter Freitag
10.10.2023
Positives
Applications were good. Staff positively disposed towards applications.Negatives
Staff listless when eating, no motivation, ignore the guests. Absolute no-go.
Vasilijs Perevjazko
09.10.2023
Positives
Everything is fine ! Many thanks to all the staff of the resort!!!
Viktor Tschernyschjow
09.10.2023
Positives
Thank you everything was fine.Negatives
Few fruits and fish dishes.
Nagel Margarita
09.10.2023
Positives
The location of the resort, friendly staff, cozy and clean rooms.
Emilia Saibel
09.10.2023
Positives
The staff is friendly and does a great job.Negatives
The head doctor was rude at the appointment, many Germans simply left the second appointment without coming in when they heard her screaming. The food is not very good, from salads there are 3 types of cabbage, white, red and mixed with something, every day
Anatoli Dati
08.10.2023
Positives
Excellent work by the technical staff! Many thanks to the doctors too! The restaurant serves everything cleanly and quickly, thank you! And in general, a HUGE THANK YOU to all the hotel staff!!!Negatives
I would put a drinking fountain in the foyer!?
meder inna
08.10.2023
Negatives
We had a very small room for 2 people. Air conditioning was in the hallway not in the bathroom and very loud, wasn't all the procedures I would have done beforehand.
Emanuel Paperno
08.10.2023
Negatives
Upon arrival, we were met and placed in a room by a drunk hotel employee, Krivan. The room was not what we ordered - with one bed and not two as we ordered without a balcony when we ordered with a balcony. The water pressure in the shower is very weak - it is impossible to take a shower. Internet is very weak. The accommodation manager is a very rude person. The food in the restaurant is not tasty. We moved to American Yard 4 days later.
Igor Goworuchin
08.10.2023
Positives
good location, the staff is very friendly, very good breakfastNegatives
very old hotel, the hotel is full - problems registering for treatment
Buchanski Boris
08.10.2023
Positives
Good location. Very good, friendly staff. All applications are good.
Anatoli Kunz
08.10.2023
Positives
We would like to thank everyone who tried to create maximum comfort for our stay and treatment at the sanatorium. This was our first time at your sanatorium and we were very pleased. Wherever we were, during procedures, in the pool, in the dining room, or just walking along the corridor, we met only friendly and very attentive staff. Great atmosphere, warm and homely. Clean towels every day, cleaning of the rooms👍 When we checked into the rooms, unfortunately the heating was not yet turned on. But when we told about this at registration, they immediately brought us a heater. Warmth after procedures is very important!!!!! Special thanks to everyone who performed the procedures. There was no need to wait anywhere. All procedures were on time and we were simply charged with a good mood. ❤️❤️❤️ Many thanks to the canteen staff and cooks for trying to feed us dietaryly and keeping us clean. 💞 And the trip to Prague was simply amazing👍🔥. The driver and guide created such an atmosphere that it seemed to us that the day just flew by like a dream❤️ Yes, the most important thing is sleep! We slept very well. The mattresses and bed are just great!!!! We were very pleased and hope that we will come to you more often. Thank you and best wishes for your difficult but important work🙏❤️Negatives
Unfortunately, the pillows. Not comfortable.
Bizhamal Yestauletova
08.10.2023
Positives
I really liked the treatment, wonderful staff.
Irina Kovaneva
06.10.2023
Negatives
Very bad doctor's appointment. Formal assignment of procedures. I purchased additional procedures for the effectiveness of the treatment, but they gave me 7 Kneipp tracks and only 2 massages. Wasted my time and money.
Nevel Ahmed
04.10.2023
Negatives
Unfortunately very arrogant staff. I will never go there again.
anna klatt
03.10.2023
Positives
The spa hotel deserves 4 stars!!! We were very satisfied!
Elena Michailin
03.10.2023
Positives
I was treated at the Krivan sanatorium for the second time. 2 weeks from 17.09 to 30.09. The first time was last year in April. Compared to last year, the quality of food has improved significantly. Thanks to the chefs! There are a lot of salads, fruits, desserts! The waitresses in the dining room are very friendly, welcoming, always with a smile on their faces! The staff at the balneo are also friendly, all professionals in their field! The head nurse will always help with advice, smiling! The staff at the reception desk is very friendly, they immediately respond to requests... The maids cleaned the room well, changed the bed linen 2 times in 2 weeks! Thank you very much to all the staff of the Krivan Hotel!Negatives
First they put me in Krivan 3. A terrible room for one person, literally 3x3 sq. m. meters, with a chemical smell, with a balcony that opens into the courtyard shaft: dark and unpleasant! The next day I asked to change the room and they settled me in Krivanm1! The room is bright, with a balcony facing the street and most importantly without a terrible smell!
Vladimir Lukin
28.09.2023
Positives
Cleaned every day. Clean, pleasant bed linen. For breakfast there are enough different cheeses and sausages. They also serve hot dishes with meat for breakfast, and chicken is also very tasty. For lunch and dinner, a second portion of a choice of 6 dishes. You can take 2 soups and 3 salads unlimited. Many thanks to the waitress Natalya, if you need a procedure, she brought you hot food ahead of time and always helped. All sources are nearby, which is important, because... 45 minutes before meals you need to go drink fresh water. The doctor and nurse were great: they received me well. In general, everything is good for the money. Who wants super luxury, then pay 1.5, 2 times more expensive.Negatives
There was a very rude woman in the salt cave. The masseuses were slack: instead of 18 minutes, they stroked for 10-12 minutes. The massage is terrible.
Tatjana NAUMANN
27.09.2023
Positives
I have already vacationed in Krivan many times, this means that a very good medical base is the main thing and the springs are nearby. The staff treats their work with all their hearts, for this we thank them very much and good health. Thank you to Sanatorium.com for your quick response to any questions.
Jens Platow
26.09.2023
Positives
The reception at the reception was friendly and, in addition to Russian and Czech, also in German, although even the entire hotel staff (including treatment staff) only understood a little German. All treatments can be reached quickly. The hotel is located quite centrally, you can reach the shopping opportunities and the colonnade with the many drinking fountains quite quickly on foot. We really liked the city.Negatives
We stayed in house 2, the room was uncomfortable, the furniture could be replaced. Medical staff, especially the doctor, could show more interest in the spa guests. The initial examination is very poor. On the day of arrival, a quick question/answer game and blood pressure measurement by the nurses, and an appointment for the doctor's consultation the following day. You would have expected more from the doctor, instead she only half-attended the matter, wrote down the complaints and then handed out the procedures without asking or explaining what one or the other procedure was good for. An examination, as you would expect from a doctor, does not take place either. Laboratory tests that were also booked were not even taken into account. We had to chase after them for a long time and at the end of the treatment at least the blood values were checked. No further tests were carried out, but were included in the total price. There are hardly any doctor's consultations, only at the beginning of the treatment, otherwise no time or not there at all.
Наталья Везнер
25.09.2023
Positives
Administrative work is well organized. Satisfied with the variety of delicious food. All procedures were completed in a timely manner.
Elvira Wetzel
25.09.2023
Positives
Located right in the center of the city, all applications under one roof.Negatives
No mud treatments, just mud packs. Bad food: only cabbage salads were offered every day, the heating is only turned on in the evenings.
Tatjana Allachwerdiew
25.09.2023
Positives
Good food, nice reception staffNegatives
Small room, uncomfortable beds, dirty armchair with lots of stains, therapy staff rude and annoyed in many areas
Woldemar Justus
24.09.2023