references
Andreas Linder
05.11.2023
Positives
Hello everyone, we happily recommend Hotel Krivan!!! It's all good 👍 good information at reception, rooms always clean, food for breakfast, lunch and dinner is sufficient and we are also satisfied with the treatments.
Виктор Мартыненко
05.11.2023
Positives
Quick resolution of booking issues by sanatorium.com staff, provision of the most convenient accommodation conditions, location of the sanatorium near the springs.
Elsa Schmidt
03.11.2023
Positives
Dear Sir or Madam, we really enjoyed our stay at the Hotel Krivan. Staff in all areas are good and professionalNegatives
Too little selection of bread and rolls, we would have preferred to forego the massage
Erich Lacke
02.11.2023
Positives
The applications are very good. The premises where they take place are not up to date, BUT they are very clean. The employees are polite, nice and professional. With one exception, the employees at the reception are very nice and hard-working, and the entire staff in the service area is very good without exception.Negatives
The admitting doctor, MUDr.Chl., is an imposition. Three minutes before the start of the admission interview I dared to knock on the open door and take ONE step into the room. She then pounced on me like a fury, yelled at me and slammed the door in my face. Dear Dr., please don't forget, it is our money that pays for your living expenses. About the rooms (and please don't forget, we're talking about a sanatorium here, i.e. a facility that is supposed to help sick people get better): You sit on the toilet and look at a completely dirty paper holder, look above you and see a towel holder , which is rusted and only hangs loosely on the wall, you look into the shower and see the water in it and an approx. 40x40 cm large stain of lime and dirt. A tile that came apart on the shower tray, rusted screws on the mirror. In the bedroom there is a completely dirty carpet with red stains (no, not the pattern), old, scratched furniture, a drawer in the cupboard for valuables that cannot be locked (locks in both cupboards broken), very noisy rooms (our neighbor had audible problems with his digestion) . Mattresses are probably older than the hotel, which meant that my wife and I ended up meeting in the "visitor crack" every night. Overall, the accommodation is a disaster. Conclusion: I don't understand why this hotel got 3 stars. 1 star seems justified, anything beyond that is incomprehensible.
Alla Lewandowski
29.10.2023
Positives
Very good hotel, good treatment. My friend and I were satisfied. Thank you!
Maria Krez
29.10.2023
Positives
Breakfast was okay. Applications were great. THANK YOU to the medical staff.Negatives
There was always too little food. The salads were always the same. They were always out of fruit. You almost didn't see any fruit. All of this has no taste.
Aleksandrs Rastopčins
26.10.2023
Positives
This is the second time I have stayed at this resort. Last year, Covid restrictions were still in effect, and there were modest breakfasts. This year everything was perfect.
Andrey Svidzinskiy
23.10.2023
Negatives
The list of procedures included in the stay package indicated on your website does not coincide with reality. Some procedures are no longer relevant in the sanatorium; some are offered for an additional fee. Yes, access to the pool is paid)))
Irina Pozdniakova
22.10.2023
Positives
Good medical facilities, spa center, convenient location.Negatives
Poor quality of food, there are practically no fruits, they are cut microscopically and there is little of them, if you arrive 30 minutes late, many dishes are no longer there, nervous staff, faster, faster, the plate will be carried away from under your nose. Lack of black or green tea for dinner, instead of some kind of brew. The salads are not tasty. Many products are processed several times: sausages are made into soup, soups are also inedible, yesterday’s cutlets are used to make stew, etc.
Gerda Markwart
16.10.2023
Positives
Very intensive and professional! After a short time, relief of the symptoms.Negatives
Somewhat unfriendly (overloading?) doctors. Suggestion: Bedspread/throw for bed to rest between treatments.
Igor Voloshko
16.10.2023
Positives
The sanatorium is located close to the springs. In the historical center. It is very comfortable. Very nice swimming pool with 40% mineral water.Negatives
There is some confusion with the paid use of the pool. The staff at the reception desk cannot accurately tell you the opening hours of the paid visit. To visit the pool for a fee, you must first go down to the pool itself, where they should give you some kind of piece of paper, with which you need to come to the reception, pay 4 euros for one hour, then you can go back to the pool. Moreover, whether you will be given a pass in the pool or not is not at all guaranteed. The instructions received upon check-in say that the pool is open until 21-00. I came to the pool at 19-00 with the question “can I visit the pool for a fee”, and the employee at the pool, who practically did not speak Russian and did not speak English at all, tried to explain something incomprehensible to me, and then began to attack me scream (which is generally an unprecedented fact) and in the end - she didn’t explain anything to me and didn’t write anything out. An attempt to explain the situation at the reception desk also led to nothing... In short, a paid visit to the pool is some kind of extremely confusing story. There are no clearly stated conditions anywhere on how this system works. What are the opening hours for paid visits? What is the invoicing and payment procedure? Is it possible to buy for 1.5 hours? For 2 hours? All these questions puzzled the staff. It seems that I was the first person who wanted to buy a paid visit to the pool and the staff did not know how to politely refuse me. I was especially struck by the pool employee who screamed at me loudly and for a long time. This shocked me so much that I didn’t even think to write a complaint. So it goes...
Vladimir Levitski
15.10.2023
Positives
Smooth operation of all servicesNegatives
This is not a negative, but a desire to pay more attention to the treatment of the movement organs
Eugen Stavburo
15.10.2023
Positives
I liked everything. The staff is excellent, both in the hotel, in the restaurant and during procedures. We went on excursions, the guides are professionals in their field, we drove to Prague for almost 2 hours and talked non-stop for 2 hours, and on the spot too. In the restaurant the girls are all polite and fast, They will quickly bring what you need or tell you what and how. Natalya is a good massage specialist, very professional in her work. I think others are also no less professional, I just fell into these hands. In general, thank you for a good vacation.
Otto Kindler
15.10.2023
Positives
Everything is fine, we will recommend it to others. 👍
Katharina Kufeld
12.10.2023
Positives
It was my first time in the hotel, everything was great, I'm very satisfied. Thank you very much for staff.
Peter Freitag
10.10.2023
Positives
Applications were good. Staff positively disposed towards applications.Negatives
Staff listless when eating, no motivation, ignore the guests. Absolute no-go.
Vasilijs Perevjazko
09.10.2023
Positives
Everything is fine ! Many thanks to all the staff of the resort!!!
Viktor Tschernyschjow
09.10.2023
Positives
Thank you everything was fine.Negatives
Few fruits and fish dishes.
Nagel Margarita
09.10.2023
Positives
The location of the resort, friendly staff, cozy and clean rooms.
Emilia Saibel
09.10.2023
Positives
The staff is friendly and does a great job.Negatives
The head doctor was rude at the appointment, many Germans simply left the second appointment without coming in when they heard her screaming. The food is not very good, from salads there are 3 types of cabbage, white, red and mixed with something, every day
Anatoli Dati
08.10.2023
Positives
Excellent work by the technical staff! Many thanks to the doctors too! The restaurant serves everything cleanly and quickly, thank you! And in general, a HUGE THANK YOU to all the hotel staff!!!Negatives
I would put a drinking fountain in the foyer!?
meder inna
08.10.2023
Negatives
We had a very small room for 2 people. Air conditioning was in the hallway not in the bathroom and very loud, wasn't all the procedures I would have done beforehand.
Emanuel Paperno
08.10.2023
Negatives
Upon arrival, we were met and placed in a room by a drunk hotel employee, Krivan. The room was not what we ordered - with one bed and not two as we ordered without a balcony when we ordered with a balcony. The water pressure in the shower is very weak - it is impossible to take a shower. Internet is very weak. The accommodation manager is a very rude person. The food in the restaurant is not tasty. We moved to American Yard 4 days later.
Igor Goworuchin
08.10.2023
Positives
good location, the staff is very friendly, very good breakfastNegatives
very old hotel, the hotel is full - problems registering for treatment
Buchanski Boris
08.10.2023
Positives
Good location. Very good, friendly staff. All applications are good.
Anatoli Kunz
08.10.2023
Positives
We would like to thank everyone who tried to create maximum comfort for our stay and treatment at the sanatorium. This was our first time at your sanatorium and we were very pleased. Wherever we were, during procedures, in the pool, in the dining room, or just walking along the corridor, we met only friendly and very attentive staff. Great atmosphere, warm and homely. Clean towels every day, cleaning of the rooms👍 When we checked into the rooms, unfortunately the heating was not yet turned on. But when we told about this at registration, they immediately brought us a heater. Warmth after procedures is very important!!!!! Special thanks to everyone who performed the procedures. There was no need to wait anywhere. All procedures were on time and we were simply charged with a good mood. ❤️❤️❤️ Many thanks to the canteen staff and cooks for trying to feed us dietaryly and keeping us clean. 💞 And the trip to Prague was simply amazing👍🔥. The driver and guide created such an atmosphere that it seemed to us that the day just flew by like a dream❤️ Yes, the most important thing is sleep! We slept very well. The mattresses and bed are just great!!!! We were very pleased and hope that we will come to you more often. Thank you and best wishes for your difficult but important work🙏❤️Negatives
Unfortunately, the pillows. Not comfortable.
Bizhamal Yestauletova
08.10.2023