Reviews about Lázeňský hotel Kriváň 3* (Karlovy Vary, Czech Republic) for 2023 - 2024 – Hotel rating and expert opinion

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Spa Hotel Krivan

Sadova 5, 360 01 Karlovy Vary
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Exceptional Reviews: 1434
9.2
10
overall rating
9.3
10
treatment rating

references

Alina Burov
07.09.2020

Positives

Very friendly staff. All wishes were fulfilled. Excellent!! The hotel and room were very clean.

Negatives

There is still room for improvement in the restaurant. Sometimes the serving plates sit empty for a long time and you have to wait for supplies.
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semen Livsha
06.09.2020

Positives

The treatment we received was of very good quality. The food tasted good. The location of the hotel was great.

Negatives

The doctor we had was anything but accommodating. Prescribed us different treatments than what we were told. If you don't like a treatment, you unfortunately couldn't exchange it unless you pay for it privately. Then anything is possible, that's a disgrace. * The food wasn't enough - you get very little for dinner so you're still hungry. *The beds and pillow were very uncomfortable
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Nadine Wasenmüller
16.08.2020

Positives

Very good Hotel. Located almost in the center, convenient location, spacious rooms. Nice cozy atmosphere in the rooms, the only pity is that there is no safe in the rooms. Good food can be chosen according to taste, whatever you like. Polite and respectable staff. Thank you very much to everyone from the reception desk to the maids, the nurses are simply lovely, special thanks to the nurse, unfortunately I don’t know the name, she gave gas injections, she is a wonderful person and a very light hand. Thank you all very much.

Negatives

There is no safe in the rooms. The food was good, but we had to wait a very long time for the Waiter to bring the food; it took a long time to order something. There were very rarely fruits and this was the season, summer. There was no yoghurt or pudding at lunch. There was a buffet for breakfast, but you had to stand in line for a very long time; there was only 1 table where you could get cheese and sausage.
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Swetlana Wegner
27.07.2020

Positives

Great service. Excellent attitude of the staff towards vacationers. Everything is great.

Negatives

I would like more variety of salads, there were only two salads and both with cabbage. Unfortunately, there was no fruit at all. This may be related to the corona virus.
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Elena Dalinger
23.06.2020

Positives

we were very satisfied
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анна Шлипс
08.04.2020

Positives

This is the second time at the sanatorium, this year it was especially good, only the quarantine did not allow me to stay for the entire duration of the stay. The treatment was excellent, the room was cleaned daily, the food was normal.
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Micha-Steffen Stracke
07.04.2020

Positives

I was very pleased. My impression of the staff was really good. It's also a question of your own etiquette. Room service: great. Service in the restaurant: they were really busy - but everyone was very friendly and if I had a request, it was fulfilled. Reception - I can't complain here either. Everything was fine. The doctor: friendly, clear and good recommendations - all the data from my last stay, which was a long time ago, available - great. The applications: The applications were really fine. The massages were particularly good!!! It is the treatments that made me choose the Krivan sanatorium again. last: location and parking. I had booked a parking space in the hotel garage - that worked out great. I think the location of the house is good - no long distances to the fountains - the pedestrian zone and the bus station are easily accessible. I was happy to be there. The price-performance level is great. Thank you very much.

Negatives

What struck me negatively was that some guests were very arrogant and spoke Russian and said that the staff had to obey like slaves. There weren't many who behaved like that - but it happened. Such behavior is very unfortunate. The guest is king, yes - but he has no right to act like a despot.
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Gentner Alena
04.04.2020

Negatives

This is not our first time on vacation. The sanatorium is very good, but on the first day they always give you a small room for dinner, which is changed the next day. But this is always associated with inconvenience
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Irina Beimler
03.04.2020

Positives

Thank you very much to all the employees of the Krivan sanatorium for your work. Everyone was polite and attentive!

Negatives

The first days of our stay at the sanatorium, the restaurant was served by two Czech guys, you could fall asleep while waiting for food. I have never experienced such slow service. A couple of days later they disappeared and Svetlana served us. That was nice service! The second minus is not so much for the restaurant staff as for the vacationers themselves. Good people, if you save on three meals a day, then why should others suffer from you? Why do you fill yourself with plates full of cold cuts and cheeses at breakfast? Then he supposedly quietly puts it away in his bags for lunch. Coming after the procedures for breakfast, you see an empty table and start walking around other rooms in search of breakfast. Because the staff says they won't bring anything else.
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Bibihilcham Gapparova
29.03.2020

Positives

We are very pleased with our stay at the Sanatorium. Modern building with comfortable living conditions. Thanks to Doctor Sofia for the competent explanation and prescription of procedures. Friendly attitude of the medical staff. Cheerful and attentive workers in the dining room, thank you girls! We'll come again.

Negatives

I didn’t find any negatives☺️
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Elisabeth Gette
29.03.2020

Positives

Thanks to all the employees of the sanatorium.😍I was there for the first time and was satisfied👍.And I will carry out the next treatment with you again, because I was surrounded by the kindness and warmth of the staff. I'm lucky.🙏 .

Negatives

I have no cons, everything corresponded to the standards.
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Марина Nazarenko
28.03.2020

Negatives

Lots of l people in the eating room.
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SERGEI GORODNICHEV
23.03.2020

Positives

Excellent medical base. Very attentive and friendly staff. Despite the quarantine, the sanatorium staff took care of us until the very last day and the remaining guests. The procedures were carried out according to plan. We met halfway with the schedule. Thanks everyone.

Negatives

March 2020 Our stay at the end was overshadowed by quarantine. Repair of the colonnade and strange pillows.
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Natalia Kravtsova
22.03.2020

Positives

Thank you for the quality service. Very pleased with all the services, starting with booking, round trip transfer, drivers. I recommend this site to everyone. Thanks for the rest. Now every year our family books a hotel only through you. Thank you again!!!
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Татьяна Савельева
19.03.2020

Positives

My favorite sanatorium is Krivan, but they have minor problems with food.
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Ирина Щербакова
18.03.2020

Positives

Good inexpensive resort. With excellent medical facilities and attentive medical staff. competent assignment of all procedures. Excellently thought out menu.. I have gastro-deodonid. My stomach never got upset. The food is both healthy and tasty. The level of massage and carbon dioxide injections deserve special praise

Negatives

We Russians find it a little cold in our room.
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ANTONINA Majkosina
16.03.2020

Positives

I express my gratitude to all the employees of the Krivan sanatorium, especially the doctor Sofia and the medical staff. My state of health has IMPROVED SIGNIFICANTLY, for which I came, I thank the organization sanatoriums.com for organizing this sanatorium holiday and transfer, Health and happiness to all,
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LIUBOU ALIMENKOVA
15.03.2020

Negatives

I would like a more attentive attitude from doctors. The chief doctor answers rudely and doesn’t even look at the extract from the medical record.
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Елена Видяева
13.03.2020

Positives

An excellent doctor, very good, polite, caring medical staff, that’s why I’ve been coming to this sanatorium for several years now.

Negatives

As always, there was no fruit in the diet. The waiters worked very fusily and chaotically. We got a table near the reception desk, so the endless running of waiters with trays and dirty dishes was somewhat annoying. My request to be transferred to another room was denied. Although in the first week there were many free places. I didn't like the placement on the 4th floor. The windows are high, there is little daylight. The window looked out onto two construction sites. Construction work began early in the morning; due to the constant noise, it was impossible to open the window. As for the rest, everything is in accordance with price and quality.
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Zoya Lichterfeld
11.03.2020

Negatives

The food definitely needs to be improved. The food doesn't taste good.
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ANNA SALIKOVA
10.03.2020

Positives

I've been going to Krivan for several years now. I like everything here. I will come here again.

Negatives

No
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ИГОРЬ ГАЛКИН
09.03.2020

Negatives

The KRIVAN sanatorium is not designed for sedentary patients. There are not even handles to allow you to get out of bed during procedures. The food is not suitable for diets, a lot of fried and little boiled. A big plus is the presence of a magnificent swimming pool. The attitude of the staff is good and friendly! Igor.
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Eleonora Hoch
08.03.2020

Positives

Price

Negatives

You didn't feel welcome. Very unfriendly reception from the nurse was frightening and off-putting. What it was even there for is a mystery to me. She asked questions that I can also tick on a questionnaire. The appointment to see the doctor could have been made directly at check-in. You know exactly who is coming in on which day.
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Любовь Лаптева
07.03.2020

Positives

In the center of Europe, you can visit wonderful excursions; Wonderful sources; Beautiful resort.

Negatives

Poor Wi-Fi in the room, impossible to talk on WhatsApp/Telegram
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Natalia Chesnokiva
07.03.2020

Positives

Everything was wonderful! Very nice sanatorium! I liked EVERYTHING!!! THANK YOU!!!
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Waldemar Bersuch
06.03.2020

Positives

Booked for a week, really pleasantly surprised, everything was great, nice location, friendly staff. We will definitely come back!
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Андрей Храпунов
06.03.2020

Positives

Close location to the center, city, sources,

Negatives

Hysteria around coronavirus
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Gennadii Khlevnoi
03.03.2020

Positives

I liked everything very much! We will come back and recommend you to our loved ones!
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Svitlana Nosova
02.03.2020

Positives

The medical staff works exceptionally, I'm happy, and that's the only thing that's good

Negatives

Doctor Vera / she is the head physician / is uncontrollable, constantly in a negative mood - she masterfully slams the door with her feet - the walls shake... in front of the visitors' noses... and all because I came in two extra times to write out a prescription, as a result of which she did not want to comment on my tests ... the beds are 85-90 cm wide, the mattresses are squashed / in two rooms for sure / there is a common room with an area of 8 square meters ... very cold, old floor covering ... you can’t be late in the restaurant - expect gastronomic battles, because the most delicious dishes ends in 10-15 minutes... Krivan sanatoriums in the style of the Brezhnev Renaissance era... Brezhnev, obviously, would have liked it, I didn’t... the cost is 220 euros more expensive, but, for example, in Tchaikovsky it is much better , more comfortable and modern... with uv Svetlana Nosova
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Ирина Казакова
02.03.2020

Positives

The main and most important thing is the drinking course of Karlovy Vary water. Convenient location of the sanatorium. Attentive and competent doctor Olga. Good organization of excursions. Very good daily cleaning of the rooms.

Negatives

The placement was strange to say the least. We booked two single rooms at the same price. One was large and comfortable in the first building. The second was in the third building, on the top floor, with a window almost in the ceiling. The room was the size of a built-in wardrobe. When I asked to change the number at the reception, they pretended that they didn’t understand what they were talking about at all, they said that it was Sanatoriums Com that booked it.. When I called Sanatoriums, they told me that all the complaints were against Krivani. There are incompetent people working at the reception where procedures are described. They put procedures in such a order that they will bring harm rather than benefit. I had to ask the doctor to intervene. Thank her very much. But these workers, in front of me, spoke rudely to the doctor after that. The young guy who distributes the time and sequence of procedures behaved, to put it mildly, inappropriately and was constantly rude. A classic massage is just a stroke on the back. The masseuses don’t bother themselves much. Other vacationers shared their impressions that the massage is done normally, only after receiving additional cash payment. The water in the pool was very cold almost all the time. Many caught a cold. The level of Krivani has fallen greatly in all respects, Apparently because there is now a different head physician. The head there is now a very unkind woman who is not going to solve the problems of vacationers. When we asked to resolve the issue with water in the pool, she did not let us go beyond her threshold office, said that she was not going to adjust anything and ended the conversation in the spirit: if you don’t like it, don’t come. That's it. The food corresponds to the level of three stars, but the food was often over-salted, which is generally strange for a sanatorium. One tasteless apple or a wrinkled orange, and not every day - these were the fruits in the Krivan sanatorium.
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