references
Nikar Akhmejanova
05.11.2018
Positives
Excellent water, reasonable price. The staff performing our treatment procedures is excellent.Negatives
The male staff at the pool should be dressed up. They are doing exercises, and their pants fall off.
Oleg Korolev
03.11.2018
Positives
We really like this Karlovy Vary resort. Excellent location of the Krivan Hotel. Polite staff. The rooms are clean and comfortable. All this creates a positive mood and makes me want to come here again
Olga Zastsenskaya
29.10.2018
Positives
Everything is good and satisfactory, moderately comfortable, due to the food, but the good medical facilities and the location of the hotel at a reasonable price outweigh the cost of a holiday in KrivanNegatives
There were so many vacationers, it was impossible to buy additional procedures. The dishes prepared to order were of high quality, but sometimes they were not brought and they were offered to replace them with others, since the ordered dish was not available. The sauces and salads are all sweet, they were probably called a diabetic’s dream. The so-called breakfast buffet was meant to be the best and often caused heartburn and indigestion. But mostly everything is fine
Elena Nosach
25.10.2018
Positives
Everything is great, and a good mood improves the quality of treatment.
Viktor Kajser
22.10.2018
Positives
Everything was good, only the prayers in the room weren't OK, they always sounded as soon as you turned around.
Мarina Chapaykina
20.10.2018
Negatives
Rudeness of the staff at electrotherapy (Room 19), unsystematic procedures due to a poorly drawn up schedule, overcrowding in the dining room, tasteless food. The questionnaire was not compiled entirely correctly.
Larisa Cioclina
19.10.2018
Positives
Convenient location All procedures - without leaving the building Variety in food The bathroom is equipped in such a way that you can do laundry WarmthNegatives
The floor covering needs to be changed. The restaurant is a bit cramped and the atmosphere is not always friendly.
Natalia Wilson
16.10.2018
Positives
I was at the Krivan Hotel for the first time and I really liked absolutely everything - the quality of treatment, the number of procedures, the doctor’s appointment, the attitude of the staff in the treatment rooms. Despite the large number of people, the schedule is strictly followed, you almost always arrive on time and go through the procedures without any problems. The staff always explains and helps. The accommodation is simply excellent. The level of service, cleanliness, comfort in the room - everything is at the highest level. There’s nothing to even say about the quality of food - everything is of excellent quality, varied and very tasty! As for the work of the staff, it doesn’t matter where - the entire hotel staff works harmoniously and clearly, and you simply even enjoy communicating with the people who work in this hotel. I consider the location of the sanatorium to be the best of all - everything is within walking distance, the place itself is wonderful, it is very convenient that there is a ramp for people with disabilities. Thank you very much for your work. I will recommend this resort to all my friends!
Инна Мосягина
16.10.2018
Positives
We stayed at the Krivan sanatorium from September 23 to October 15. We went for the first time and couldn’t make a choice for a very long time. On the advice of the sanatorium. com.decided to Krivan. And we didn’t regret it. The quality of service, the fight for every client, treatment, accommodation, the desire to help in any matter amazed us. Well done Krivants, the sanatorium deserves 4 stars.Negatives
From the first days it seemed that there was not enough variety of food at lunch and dinner, but then you were only glad that the food was dietary and you were not in Turkey. But the breakfasts surpassed all praise.
RAISA KHAYREDINOVA
15.10.2018
Positives
Great location. Attentive and responsive staff. Dietary meals are provided. All wishes for a gluten-free diet were fulfilled.Negatives
There are no negatives.
Ivan Ruppert
14.10.2018
Positives
A wide range of procedures, attentive staff, delicious cuisine. I would especially like to mention the waiters in the restaurant. We were served by the girl Julia, very polite and attentive, special thanks to her!!! The location of the hotel is very convenient, there are springs nearby (12.15), which is very important for people with walking difficulties.Negatives
Room cleaning was not always clean enough!
Tanja Korsunska
12.10.2018
Positives
Thank you for the rest and treatment. The hotel fully corresponds to three stars.Negatives
I would like more convenient regulations for the dining room. If the procedures begin at 6.40, then it would be logical to continue breakfast until 10.00, because you do not have time to maintain a 45-minute interval between eating and drinking water. The same situation with lunch. If you have breakfast at 9.00, then you still don’t want to drink mineral water at 11.30. If lunch time were before 14.00, it would be more convenient.
Nataliya Shchelochkova
08.10.2018
Positives
Sanatorium Krivan is the optimal combination of price and quality for those who come to receive treatment. Excellent sanatorium and treatment facilities, renovated treatment rooms, qualified Russian-speaking staff, several doctors and a 24-hour nurse on duty. The food is fully consistent with the sanatorium - tasty, simple and sufficient in quantity even for a man with an appetite. At the same time, there are no unnecessary temptations for those who are on a diet, especially for diabetics. The favorable location of the sanatorium allows you to comply with the drinking regime and receive all the procedures.
Елена Шиляева
08.10.2018
Positives
I liked the sanatorium, we stayed for 7 days. All 18 procedures prescribed by the doctor were received, sources with minimal water were within walking distance. The food was good, we weren't hungry. Cleaning of the rooms was excellent, towels and bathrobes were changed every day. Thanks for the vacation!Negatives
Wi-Fi in the room did not always work, but everything was fine...
Галина Манухина
07.10.2018
Positives
Good day to all. I was very pleased with the treatment at the Krivan sanatorium. This was my first experience in Karlovy Vary. I liked the attentive attitude of the staff and the individual selection of procedures. The result is more than expected. I recommend it to everyone.Negatives
No luck with the transfer upon arrival. But this is not the resort's fault.
Emilia Pekker
03.10.2018
Positives
The resort facilities of the sanatorium are excellent. There are a lot of procedures compared to other sanatoriums. Very clean both in the spa and in the rooms. The staff is generally friendly.Negatives
Smoking. They smoke right at the entrance to the sanatorium, despite the prohibition sign. The staff ignored numerous complaints. The service and organization in the dining room leaves room for improvement. Often I had to wait an unreasonably long time for the waiter, but we all have procedures for which we cannot be late. If you don’t come to the food distribution on time, you may not find anything at all. In general, the catering department is the weakest point of the sanatorium.Answer from Spa Hotel Krivan
Vážená paní Pekker, děkujeme za Váš podnět. V České republice kouření upravuje zákon, který sice zakazuje kouření ve vnitřních prostorách restaurací, ale na zahrádkách a terasách je dovoluje. Označení zákaz kouření se vztahuje na celý vnitřní prostor hotelu. Také nesouhlasíme s kouřením, ale přijíždí spousta klientů, kteří jsou kuřáci a my si neděláme ambice, že jim kouřit zakážeme. I přes zákaz kouření ve vnitřním prostoru a na pokojích se vyskytují nedisciplínovaní klienti, kteří si troufnou kouřit na pokojích i přes zákaz a požární hlásiče kouře a nás stojí nemalé prostředky čištění takového pokoje. Sami bychom byli rádi, kdyby se kouření jen nezakazovalo a existoval by zákaz např. výroby cigaret. Dále ve svým připomínkách zmiňujete obsluhu a organizaci v restauracích. Věřte, že se snažíme dělat maximum, i když to možná na první pohled nevypadá. Bohužel bojujeme s nedostatkem kvalitního obsluhujícího personálu, který se nám často střídá a než ho zaučíme v tak velkém provozu, většinou to sami vzdají, protože na to fyzicky či psychicky nemají. Abychom alespoň částečně zmírnili stres klientů, že nestihnou procedury, otevřeli jsme restaurace zatím o 15 min. dříve, tj. od 11.45 hod., aby byl větší prostor. Věříme, že to zmírní napětí, jelikož tou dobou ještě dobíhají některé procedury a provoz v restauracích bude tak plynulejší.
Александр Бабошин
03.10.2018
Positives
The sanatorium is located in the center of the resort area, a 2-minute walk to the Mlyn Colonnade. A wide variety of treatment procedures, very friendly medical staff. Regular change of linen and towels, good work of the maids.Negatives
The condition of the room - hanging pieces of paint on the ceiling in the bathroom, a leak on the floor in the hallway. Kitchen - few dietary dishes, a lot of vinegar and salt... Half an hour before the end of lunch-dinner there is nothing to eat, all counters with dishes are demonstratively cleared by the waiters - there are no drinks, salads or side dishes.
Ольга Горячева
01.10.2018
Positives
Everything is fineNegatives
The number of drinks from the buffet did not always correspond to the number of vacationers. They ran out quickly and were not always replenished (for example, kefir)
ольга костюк
01.10.2018
Positives
everything is fineNegatives
I would really like to go to the pool not at any time of the day but at any time of the day
Svetlana Boeva
01.10.2018
Positives
Excellent location of the sanatorium, wonderful staff, excellent medical facilities, the opportunity to relax with your pet, we had a dog with us. I liked it very much! We are planning our next visit to Krivan!Negatives
There were old chairs in the room, broken buttons stuck into the body, so they covered it with a towel to sit comfortably.
Viktor Semyonov
01.10.2018
Positives
Well done staff, maid Margarita, waiter Bogdan, nurse from the salt cave at the reception, very wonderful girls, all our questions were resolved clearly without fuss. The food is excellent; although old-timers claim that 2 years ago it was even better. Much better THANK YOUNegatives
At 8.30 I went into room 19 to put in a card for the procedure, I was reprimanded (twice by both nurses) why I opened the door, I still didn’t understand what I did wrong. The card rack for cabinet 19 is located in the cabinet itself.
VIKTOR POLONNIKOV
21.09.2018
Positives
For the first time I rested and received treatment in Karlovy Vary at the Krivan sanatorium. I was very pleased. I liked everything. Treatment, nutrition, medical personnel. I’m already planning a vacation for next year and will definitely come to Krivan.
Eugen Moser
21.09.2018
Positives
Good and qualified reception from reception staff. The medical staff is very qualified and attentive to vacationers during the procedures. I would like to note Dr. Spisakova for her attention to us, she was of great help to us. I would like to note the good work of the staff in cleaning the rooms.Negatives
It’s a pity that there is little good to be said about the service in the dining room. 1. They don’t monitor the replenishment of food during breakfast. They don’t pay attention to customers’ requests.. If something runs out, it’s unlikely that there will be a replenishment. If you arrive half an hour later, then there was practically no choice, and the request to bring more coffee was ignored. Of course, this cannot be said about all the employees of the hall, they were both friendly and efficient, but I would like all the employees to perform their direct duties well.Answer from Spa Hotel Krivan
Vážený pane Mosere, děkujeme za Váš postřeh. Snažíme se, aby náš personál vystupoval profesionálně, ale bohužel v restauracích se velká fluktuace a zaučení v tak velkém provozu trvá delší dobu, kterou většinou ani sami dotyční nevydrží. Jen nám to velice líto a snažíme s tím všemi silami bojovat. Snídaně jsou otevřeny od 7.30 – 9.30 hod. Je pravda, že po 9.00 hod. se doplňuje raut pouze jeden raut. Na tuto skutečnost upozorňujeme informací ve stojánku nad každým rautovým stolem a je v několika jazycích. „Dále bychom Vás rádi upozornili, že s ohledem na ekologický přístup naší společnosti a z důvodů snižování produkce odpadů připravujeme pro Vás po 9. hodině ranní rautový stůl pouze v jedné restauraci (obvykle přední, při vstupu), z kterého můžete bez problému konzumovat.
Margarita Kopelevich
18.09.2018
Positives
Wonderful staff, responsive and professional. There were no inconveniences when communicating with the sanatorium staff. I was worried about some of the negative reviews here about them, but everything went great. If it's important to anyone, the entire staff speaks excellent Russian. Not everything is in English. A separate positive review for the girl in charge of the salt cave. And a young man doing water aerobics. Unfortunately, I don't know what their names are.Negatives
Minor problems related to food. The food was snapped up instantly, but it was not replenished as quickly as we would have liked. Popular dishes run out quickly and at some point are no longer replenished. For some reason, there is a particular shortage of potato dishes. It also turned out that paper napkins are provided in the room only once a month. When I checked in, they were no longer there and the maid had no opportunity to report them. Room cleaning is average. In general, do not forget that the sanatorium is three-star and, in my opinion, earns its three stars.
Светлана Ставракова
17.09.2018
Positives
A wonderful sanatorium for elderly people with age-related diseases. Having been here, many patients repeat treatment at Krivan more than once. The sanatorium staff is professionally trained and works harmoniously as a single team. All employees are attentive and friendly. Special thanks to the restaurant chefs for the quality of the prepared dishes.
Olga Didenko
17.09.2018
Positives
1Check-in went without delay 2. The doctor saw me on Sunday, and on Monday morning we already went for procedures 3. The food is varied, tasty, sufficient quantity 4. The staff is attentive, works great 5. The location is wonderful: the springs are close, departure for excursions is nearby 6. In a beautiful park nearby
Людмила Маслова
16.09.2018
Positives
A wonderful sanatorium. I have been receiving treatment since 2010. Magnificent building and restaurant premises, good rooms. I am allergic, they always accommodate me halfway (Eva - many thanks to her). The doctors I saw were very attentive and sensitive (Nat. Krasenkova, Belov, Sofia). I caught a cold on 08/29/18. Nurse on duty at 6 o'clock. I measured t, gave rinses, saw Dr. Sofia at 8, took into account all my chronic diseases and prescribed treatment and a visit on September 30. The mattress is too hard for my back - they put a second one. More Pros: 1) Location - couldn't be better! (any source is close, on an excursion - nearby, if we are not leaving from the sanatorium; walking, breathing fresh air is not dangerous until late at night) 2) the Krivan sanatorium is not a hotel or SPA adapted for treatment, but a stationary sanatorium, from here we draw conclusions - regime and menu nutrition, thermal water supplied to the treatment base, more than 50 medical procedures at a high level, clear and organized work of the computer registry according to the treatment plan. 3) round-the-clock duty of medical staff, where they will provide first aid and measure blood pressure if necessary 4) it seems like such a small thing as the presence of airport scales (indicating the weight and size standards for luggage and the RK) in a convenient location, and how it helps with packing! Many friends, on my recommendation, appreciated this sanatorium and now come only to Krivan
Ирина Irina Макаренко Makarenko
09.09.2018