references
Andreas Dr. MENSCH
02.10.2017
Positives
Friendly Dr. Roman Tyrkus and the staff deserve encouragement.Negatives
We asked you in advance and immediately after booking to accommodate 6 of us on one floor. However, despite your answer about a positive solution to this issue, grandmother Fenzel (87 years old) was placed in a single room, but at the same time she had to first climb 25 steps and then an elevator. With a big fight, justice won or the conscience of the Reception workers woke up. Garage spaces were reserved for two cars on the ground or basement floor. Again it didn’t work out. The workers shrug their shoulders, saying that the Sanatorium doesn’t tell us about this order to the Sanatorium workers. Krivan did not report anything, but wrote you a positive answer. A male employee who issues bills to clients has a disgraceful attitude towards his work and in response to my remark that instead of the procedure “Limphedrenage” he writes the word Limfo, etc. In the invoice I asked to indicate only those procedures that were indicated in the prescriptions of my family doctor from Germany (my wife’s prescriptions were attached to this employee, however, he told me: “that he would not issue such an invoice! The end result is that I have these invoices in The AOK of Bavaria was not accepted at all, because in addition to my procedures, there were also written down three other procedures accepted by me and my wife, which were not listed in my prescriptions. I will never be in Krivan again. Sincerely, Dr. Mensch
Татьяна Дубенко
01.10.2017
Positives
My husband and I were at the sanatorium for the first time. We were very pleased with the treatment, food, and the attitude of the staff. Everything was super! Many thanks to all the staff!!! We booked this Hotel again for May.
Natalia Konevsky
01.10.2017
Positives
Everything is great I came 2 times I really want to come again Thank you very much
olga zypkin
30.09.2017
Negatives
during the 2 weeks of my stay at the hotel, the toilet in my room was never cleaned
Валентина Гречухина
25.09.2017
Positives
The sanatorium is located in a very convenient location. Excellent medical facilities, excellent food. The rooms are always clean, bed linen was changed very often, towels were changed almost every day. Everyone is attentive and prudent. Although the sanatorium is very large, there is no crowding or noise. There is a restaurant with very reasonable prices. (This is in addition to the dining room). We were pleased.
david verbne
23.09.2017
Positives
The location of the sanatorium is very convenient, but alas, it is old. Yes, I would like to mention the staff who served the rooms and the dining room. And some of the medical staff.Negatives
I’m not a newbie, but this year there have been changes in the quality of water No. 1, 12 for the worse. As for the sanatorium, on the 3rd day many people start to get sick, almost 60% cough, Reason; outdated equipment, inhalers, devices that carry viruses, lack of equipment for treating premises after the end of patients’ appointments. Both doctors and vacationers get sick.
Ольга Черноморская
13.09.2017
Positives
Excellent medical facilities, good attitude of doctors and medical staff to vacationers. Nurses and doctors help with any health concerns. Good food, varied, but I would like more fruit in season. I would like to clarify when booking what kind of sleeping accommodations are needed - one large bed or two. Excellent holiday and treatment!!!Negatives
A lot of food is taken out from the restaurant to the room, for some reason no one is monitoring this.
Zinaida Zaika
13.09.2017
Positives
Good location of the hotel, wonderful helpful staff, quality treatment, good varied food, many different travel routes.Negatives
There are no cons. I liked everything.
Alexander Triebelhorn
09.09.2017
Negatives
Lack of facilities for people with disabilities - presence of steps, limited choice of food for dinner
Elena Malinov
05.09.2017
Positives
I liked it all very much!!! I am very pleased with my vacation. All transfers are on time. Everything is excellent and professional. I will come again next year. THANK YOU!!!!!
Светлана Клочко
29.08.2017
Positives
Thank you for a good rest and quality treatment.Negatives
There are too many guests, so procedures are drawn out or start too early.
iosif ostrovskiy
28.08.2017
Positives
treatment, atmosphere, beautiful, will book 2018Negatives
no
Svetlana Zinina
28.08.2017
Positives
Only advantages: helpful and friendly staff, excellent location in the center in relation to the sources, good room. I can’t help but note that the transfer plane was delayed, the driver was waiting for us, the ride was flawless. Thanks to the organizers!
Василий Котельников
28.08.2017
Positives
Clean air, excellent running water, silence, a good orchestra on the colonnade.Negatives
The personnel administering the procedure do not always observe its progress. There was a case when, during oxygen treatment, the oxygen supply ran out, and the patients did not immediately find a nurse to turn on a new cylinder. It also happens when during a procedure a couple of patients have a loud conversation, not responding to the demands of others to remain quiet, and again the nurse is not around. I had high blood pressure for two weeks despite regularly taking various medications and procedures that lower blood pressure (especially in the evening and in the morning). Stopping drinking from mineral springs after a week did not help either. My wife also often had high blood pressure, although she is hypotensive. It is possible that this basically very good resort is not for us.
Лариса Логинова
15.08.2017
Positives
Good living conditions, professional and attentive staff. Great medical offers.Negatives
I have no "cons"
Александр Гах
12.08.2017
Positives
The room cleaning is excellent (my wife and I are both 80 years old), we have to sleep half-sitting, they immediately brought us a second pillow and a special chair for the shower so that we don’t have to stand while washing. The waitresses serve very quickly and always respond to requests. For two weeks, apart from numerous steps, nothing irritated me. Thank you very much #1418
Tatiana Titkova
11.08.2017
Positives
Doctor's appointment, doctor's appointmentNegatives
Very unfriendly, disorganized staff, ready to be rude at any moment. The client is treated not as a guest, but as his worst enemy. We arrived at the hotel at 14:00, the keys to the room were handed over only 2 hours later, the key to the room was broken, it was impossible to enter the room, and the hotel director himself yelled inappropriately nonstop in response to our dissatisfaction. The girls at the reception fell into hysterics, crying hysterically and saying that they were very tired, no less tired than we were from the trip. The quality of food is a set of inedible food. The schedule of procedures is very inconvenient. They start at 6:30 am, and the main pool of procedures is scheduled for lunch. After one day of staying at the hotel, we were forced to move to another hotel.
Vira Tumko
09.08.2017
Positives
Good afternoon "Krivan". I have vacationed at your hotel several times and in general it has a high status for a 3-star hotel. Sometimes clients complain about the food. In my opinion, you cannot compare five and three stars and understand that Mercedes and Zaporozhets cars, each of them has its own status and its own price. In general, I am very grateful to all the service staff. The staff in the restaurant and during the procedures provided very fast service, with great respect and high quality.Negatives
I would like to give advice to the chief physician: you need to talk to clients, and especially to patients, in a different tone. This is not just my opinion. Many people outside the office are discussing this topic. After communication they develop high blood pressure. My personal wish is to move to another hotel.
OLGA NAUMENKO
03.08.2017
Positives
Close location to sourcesNegatives
Poor nutrition. Little fresh fruit.
Берик Ережепов
28.07.2017
Positives
Good locationNegatives
The work of the service staff is very poor, especially in the dining room. They treat customers rudely.
Алексей Рубан
24.07.2017
Positives
There is only one plus, Karlovy Vary water.Negatives
Horror. I’ve been going to Vary for 7 years, I came to the three-star Krivan for the first time because I was traveling with children, and not all sanatoriums accept them. Before that, I had Royal Regent, Humboldt, George House, Bristol Palace, Aquamarina under my belt. The impression is that I ended up in a Crimean or Kavminvodsk sanatorium in the late 90s. Disgusting cuisine, it feels like they are saving on everything, procedures take 30-50% less time than in other sanatoriums, there are a lot of doctors, because the sanatorium is large, but they are of little use , it’s very difficult to get the procedures you need prescribed, and I’m generally silent about the children, it took 5 days for the procedures to be prescribed, After the procedures were finally prescribed, the receptionist took 24 hours to get receipts, it’s hard to believe, but there was a constant queue at the registration desk for two days 6 -7 people who longed for the distribution of procedures and could not achieve anything, because... The permanent receptionist fell ill and a temporary nurse sat in his place, the most interesting thing is that the head doctor also fell ill when people started to get high. Half of the rooms are terrible, and the other half are absolutely terrible, there is no air conditioning, it’s stuffy at night in July, the beds are made of cotton wool and are also short in length , there are no safes, instead there is a box with a key in the wardrobe. The rooms are absolutely terrible, these are the ones that look into the courtyard-well, they are small and poorly lit due to small windows. We had 2 rooms, because we were with two children , one was given such a small one, two days later I just got it replaced. And another cherry on the cake, in all the sanatoriums I’ve been to before, lunch and dinner last for 3 hours, so people can freely plan their day, in Krivan lunch is 2 hours , dinner is at 1 hour 45 minutes, and if you haven’t had time in the first half hour, then you may not get much of the already meager assortment, we had that pre-ordered dishes were not brought, explaining this by the fact that they had already run out. And crowds of people scurrying around back and forth, elderly people from the Russian Federation, who before that had apparently only been in Soviet sanatoriums, are here emitting cries of delight.
Svetlana Vlassova
19.07.2017
Positives
Everything was very goodNegatives
I didn’t always understand the doctor.
Abram Granovski
10.07.2017
Positives
- NutritionNegatives
- Passage to building number 3 - Elevator
Фаина Архипова
09.07.2017
Positives
Positive attitude of the staff Very polite No language barrier All procedures are very compactly arranged Wi-fi in the roomsNegatives
There are no air conditioners in the rooms....Personally, I booked a room more than two months in advance, but they still put me in a room “with a view of the backyard” and didn’t even warn me about this possibility.... When I checked in, no one said what I could ask for. another room...As a result, I booked a room in advance and found myself in less favorable conditions than people who purchased rooms later than me....In such cases, it is customary to give discounts.....The breakfast menu could have been more varied.. ..The bar does not accept bank cards. For gymnastics classes in the pool, it would be nice to select people by age and gender
Liubov Dmitrieva
02.07.2017
Positives
Excellent location, good food, friendly staff, quality treatment. Availability of kettles in the rooms.Negatives
No.
Анатолий Штейнбах
27.06.2017
Positives
We were in the sanatorium from June 4 to June 20, 2017. We were received well and promptly and accommodated in the hotel. The hotel is located next to drinking springs, which is very important for older people. Room 1411 was spacious, well prepared and we liked it. The room was cleaned and linen was changed regularly. We liked the medical facilities in the hotel for its completeness, clarity of service, attentiveness of the staff. We were served by doctor Spisakova, very competently and professionally, with great and warm attention. Many thanks to her for everything. The massage was done well by a nurse named Daniila /little/. Food. Well organized: the food is varied and deliciously prepared. No queues in the dining room, exceptional cleanliness and attentiveness of the waiters. We were served very well by a young man /a native of Ukraine/, Unfortunately, we do not know his name. Thank him very much.Negatives
Among the negative aspects, the following can be answered: Lack of ventilation in the rooms, in the massage department, poor ventilation in the dining room, in the bathing department.
Viktor Schreier
19.06.2017
Positives
I was on vacation in June. Krivan hotel with a good location, close to grocery stores, and nearby springs. It looks good from the outside, and the inside is also a pleasant impression. Very friendly reception. Parking is closed, guarded and only 4 Euro per day for a week's stay. The main dishes are normal for 3 stars. One of the few hotels offering 21 treatments per week. The kitchen staff were lucky: we had a friendly, serious girl. And where should they shower themselves with pleasantries? There’s plenty of work to do. It is possible that I will go again, but definitely to a room not in the yard.Negatives
I got into the room, it’s a pity I didn’t take a photo, I didn’t think that they would ask for a review. It’s tiny, you open the suitcase on the floor in front of the bed and almost all the free space is occupied. A small balcony overlooks a courtyard with the walls of another hotel. Units, probably the dining room, are humming day and night; during the day there is constant noise from unloading operations and deliveries. I held out. It was good, not hot weather. I was not in the room during the day, but at night I managed to sleep with the windows closed. The walls in the room are like cardboard. Any movement and sounds of the neighbor were clearly audible. Shower and toilet are ok. It’s better to come to the dining room earlier - in the first minutes the boiled eggs disappear, and often the buns are not brought back. Poverty and economy are felt. But everyone is full. So everything is fine.
Olga Bershanskaya
18.06.2017