references
Positives
The staff is friendly and helpful.Negatives
The beds a bit uncomfortable.
Positives
Everything was great. It's a pity one week wasn't enough. Next time we'll go for two! I recommendPositives
For the third time I rested and received treatment at your Hotel. The two weeks went very well, I liked everything, I want to thank the management of the Krivan Hotel. Very polite medical staff, the food was excellent, the room was very clean, towels and bed linen were constantly changed. Thank you, I will come again if I have the opportunity.Negatives
Nothing negative, everything was great.Positives
We only stayed for a week in April, wanted to test it out at the beginning, not expecting much, but when we arrived we discovered that the location was very good, the hotel was clean and the staff were very nice and helpful. We would love to come back and for a longer period of time. True, there was only a little salad. Could be more, but we are always full. Best regards.Positives
Good treatment, food and service. The hotel staff is very polite and attentive. Affordable garage.Positives
I only have good memories. I would like to come to the hotel again. I would like to thank everyone! See you next time!Positives
The Hotel Krivan is close to the springs. I had a single room, the room was large and warm. I left the window open during the day even though it is November. I also had a kettle and safe in the room. The clothing closet is lockable. The bathroom has a shower cubicle, hairdryer, soap and shower gel. During my two-week stay I had a total of 39 spa treatments, all of which were carried out on time. You can also easily change the spa treatments. The SPA staff is helpful and polite. I really liked it. The food is also good, the staff is very friendly. I had a classic massage, very good! You don't need to take a cloth with you to use it. There are 3 hand and bath towels in the bathroom. This way you can save space in your suitcase. The rooms are clean, cleaned daily, bed linen is changed 3 times and towels 4 times.Positives
The location of the sanatorium is ideal, especially for older people - proximity to springs, to which it is recommended to go 3 times a day. The price-quality ratio (especially single rooms) is excellent. The procedures are varied and effective. The food is well organized.Negatives
Initial appointment with a doctor - I would like to be able to communicate in Russian or at least in English. Doctor Tamara understood only Czech and, probably, German. This created difficulties and only later the intervention of Sophia, responsible for physiotherapy, made it possible to adjust the initially prescribed therapy.Answer from Spa Hotel Krivan
Добрый день, благодарим вас за высокую оценку Вашего отдыха у нас. Удивило замечание о враче по имени Тамара, у нас нет доктора с таким именем. Наши врачи знают языки в том объеме, который обеспечил бы им возможность выполнения служебных обязанностей в полном объеме. Старшая медицинская сестра старается разделить клиентов по языковым возможностям врачей. Мы осознаем, что сложно доктору проводить осмотр и давать рекомендации на иностранном языке. Но не смотря на это надеемся, что Вы удовлетворены работой нашего санаторно-лечебного отделения и что пребывание у нас было для Вас полезно. До скорой встречи в Карловых Варах!
Positives
A large number of procedures and a wide variety, an excellent salt room, a good swimming poolNegatives
Small tables in a restaurantAnswer from Spa Hotel Krivan
Добрый день, Ваша высокая оценка нам очень приятна. Лечение в нашем санатории основано на широком предложении лечебных процедур, качественном их проведении и нам приятно, что клиенты это ценят. Вы отмечаете, что столы в ресторане Вам показались маленькие. Наши столы стандартных размеров, которые обычно используются в санаториях и рекомендованы нашим министерством здравоохранения. Несмотря на это, надеемся, что это не отразилось на общем впечатлении о Вашем отдыхе и мы надеемся снова увидеть Вас в нашем отеле при следующем посещении Карловых Вар.
Positives
Thank you very much... We'd love to come backPositives
A great place in terms of climate, nature, as well as the super comfortable location of the sanatorium, everything is very convenient! Amazing water, from absolutely all sources, as well as an amazing complex where all the procedures are located, I am especially pleased with the work of Dr. Sofia, with whom I was very lucky, she is imbued not just like an ordinary doctor with the human history of well-being, but as a person who cares about fate patient, This is something you rarely see these days and I was very surprised by my luck in meeting Sofia! My great desire is to return to you again!Negatives
It’s quite possible to live with this negativity, at first the Czech staff and service surprised me with their appearance and indifference, but later I met very friendly workers who were imbued with my requests and desires, so I wasn’t very upset, I repeat again - you can live with this , there are people everywhere and they are different everywhere, we attract those who reflect our inner state at the moment, and then I was in a rush, so this is a conversation about me, and not about the staff, although it was still strange to me why, living in such a magical place, the Czechs look so terrible - Still, the face of the hotel must keep its mark, (the 65-year-old security guard with a loaf of bread who met me, with bags under his eyes, really amused me)))Answer from Spa Hotel Krivan
Добрый день, благодарим за Вашу восторженную реакцию и коментарии на ваш отдых и лечение в нашем чудесном городе. Мы очень рады, что Вы удовлетворены работой нашего молодого врача Софии. Определенно ей будет приятно это услышать. Будем надеяться на нашу скорую встречу!
Positives
I like everything, relaxing holiday, good treatmentNegatives
NoAnswer from Spa Hotel Krivan
Добрый день! Было нам очень приятно получить высокую оценку за наши службы. Благодарим за похвалу и будем ждать Вашего следующего приезда.
Positives
Convenient location Friendly staff Good treatmentNegatives
Strong draft from the front door Cold air even reaches the pool It is impossible to move the beds in a double roomAnswer from Spa Hotel Krivan
Добрый день, благодарим за Вашу положительную оценку и замечания. Стараемся, чтобы напоминания наших клиентов пошли на пользу. К сожалению сквозняк более сложный вопрос, который связан с ремонтом установка дверей в проходном коридоре и др.. В летних месяцах наоборот сквозной ветер приятно прогревает и естественно проветривает коридор. То что касается кроватей, в отеле имеются двухместные номера как с супружеской постелью, так и с раздельно стоящими кроватями. При наличии свободных номеров, работники отдела резервирования, всегда готовы пойти навстречу пожеланиям клиента и заменить номер. До скорой встречи в Карловых Варах!
Positives
Thank you for the quality treatment. Attentive medical staff. Good cleaning of the room. Many thanks to the reception team for their assistance in all matters during our stay at the hotel. Thanks to the cooks for a delicious lunch and dinner.Negatives
Thank you to the chefs for delicious lunches and dinners,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, but not for them, and not for the poor quality of coffee. This is the only remark.Answer from Spa Hotel Krivan
Добрый день, нам очень приятна Ваша высокая оценка нашей работы. Благодарим за весь наш коллектив. Мы рады, что Вам было у нас хорошо. Недостатки будем стараться исправить. До скорого встречи в Карловых Варах!
Positives
I have been a guest at the Krivan sanatorium for the umpteenth time. The accommodation is good as usual and the reception staff are very friendly. The room was clean and cleaned regularly. Everything fine. The food was completely fine, the service was attentive, very friendly and fulfilled all my wishes. The applications were great as usual! I will book again - it's just good for anyone who is really looking for more than just SPA. It is a real sanatorium with a friendly and very competent team. Thank you.Negatives
Unfortunately, a number of guests did not wear their masks properly. I found this outrageous, especially in the elevator.Answer from Spa Hotel Krivan
Guten Tag, wir freuen uns sehr, dass Ihnen Ihr Aufenthalt bei uns gefallen hat, wie Sie uns mitgeteilt haben. Das ist ermutigend für uns und für unsere Arbeit. Im Rahmen unserer Pandemieprävention haben wir alle verfügbaren Instrumente eingesetzt. Leider stimme ich Ihnen zu, dass es in jeder Gesellschaft Menschen gibt, die sich nicht an die festgelegten Regeln halten und trotzdem wütend werden. Leider bringen diese Zeiten besondere Herausforderungen für uns alle mit sich. Bis bald in Karlsbad!
Positives
We hebben in februari een zeer prettig verblijf gehad. Vriendelijk en behulpzaam personeel. De kuren zijn goed bevallen. Goede medische begeleiding door een kundige arts. Kamers worden goed verzorgd.Negatives
De 2 persoons kamers van het verblijf Krivan 1 zijn aan de kleine kant.Answer from Spa Hotel Krivan
Thank you for your feedback and appreciation of the positive aspects of our spa hotel. We are very glad that you enjoyed your stay with us. The size of the rooms is determined by the layout of the original buildings. Today's hotel consists of the original 10 buildings, where they had larger, sometimes smaller rooms. If rooms are available, it is possible to change the room to satisfy the client. The colleagues in the reservations department are very helpful. See you soon in Karlovy Vary!
Positives
We rested in the sanatorium from 12 to 25.02. The sanatorium is wonderful, the declared 3 stars are completely justified. The location of the sanatorium cannot even be better imagined, the Garden Colonnade is a meter from the sanatorium, the Mill Colonnade is a few meters away, so maintaining the drinking regime is very easy and pleasant, a leisurely walk three times a day is a pleasure. Our doctor prescribed us 11.8 and 6 sources. The spa treatment is excellent, all 33 procedures were performed, performed very efficiently and in full, the staff speaks Russian, special thanks to doctor Sofia, an excellent spa doctor. There were no problems with changing the time for completing procedures; everything was changed to a convenient time for completion. The premises are cleaned daily. At the end of the stay at the sanatorium, an antigen test was taken. Everything was great except the food. Perhaps after repeated complaints about the quality of food, something will improve. It is clear that after the pandemic everyone is living in economy mode, at the beginning of the holiday there were very few people, many sanatoriums were completely closed, then the holidaymakers stayed, the city was filled with people.Negatives
The only negative factor, of course, was the food, even considering that the food was dietary, very peculiar, monotonous and tasteless. When we checked in, we were assigned a place at the table, breakfasts were set for the week, 12 varieties, but it was impossible to choose something different for every day, because besides omelettes and scrambled eggs, there was nothing to choose for ourselves. The pancakes were almost raw. The coffee has no clear taste at all. The website announced a buffet breakfast, it didn’t exist until they started complaining about the quality of the food, the restaurant staff didn’t even offer a plate of cheese and sausage, even when their availability was declassified, they brought it only if the waiter was told about it, for people who were already relaxing in the sanatorium, this was also a discovery, the old people sat and did not touch the plates, did not understand that they were supposed to. No fruit. Vacationers who ordered 3 meals a day refused and returned the money.Answer from Spa Hotel Krivan
Благодарим за Ваш отзыв и высокую оценку позитивных сторон нашего санатория. В феврале было решено, что в гигиенических целях будем подходить к пожеланиям гостей индивидуально. Теплые блюда будут приноситься по заказу, что бы не остывали и не инфицировались на раутовых столах. В настоящее время используются раутовые столы с холодными закусками, когда клиенты, как пишите не знали, что они предназначены для употребления и часто их возвращали обратно. В основном им было достаточно заказаного теплого блюда. Верим, что в следующий приезд Вы будете довольны нашим обслуживанием.
Positives
It is advisable to resume the buffet anyway in the restaurant Everyone without masks. We especially want to thank the medical staff and the senior sister who helps everyone. Her name is Elena!!! At the restaurant, many thanks to the girl Anastasia. Great bar!!!Negatives
No!!!Positives
This was my second time staying at this resort and I was pleased with everything. Excellent service, friendly staff. The sanatorium is located in a very good location, all sources are within walking distance. I can’t say anything bad, because I’m happy with everything, and I hope to come back on vacation not just once, but many times. Thank you that there are places where you want to come.Positives
Excellent treatment base, thank you very muchAnswer from Spa Hotel Krivan
Благодарим вас за высокую оценку нашего отеля. Будем стараться и в будующем развивать лечебную базу, расширяем бальнео отделение, для удовлетворения растущих потребностей наших клиентов. До скорой встречи в нашем отеле Кривань!
Positives
Only positive emotions and impressions! Excellent location of the hotel in the city center and near the colonnades with mineral water! The room was warm, cozy and clean: cleaning was done regularly, towels were changed every three days. The restaurant had excellent food, a large selection of dishes, large portions, very pleasant waiters. I received all the necessary procedures, thanks to the attending physician. Many thanks to all the staff: at the reception, and the maids, and the medical staff, and the restaurant workers - thanks to them, my vacation was excellent.Negatives
NoAnswer from Spa Hotel Krivan
Благодарим вас за высокую оценку нашего отеля и хорошую работу персонала. Мы всегда стараемся создать приятную атмосферу, заботимся о комфортных условиях, предоставляем высококвалифицированную помощь и лечение нашим клиентам. До скорой встречи в нашем отеле Кривань!
Positives
good location of the hotel, procedures are carried out well, helpful and good staff. Sectors and rooms are being renovated. This is great.Negatives
The biggest minus is the cleaning; during my entire stay the room was not cleaned even once. and this is during a pandemic, when sanitary and hygiene requirements are very high. The food was very modest, the portions were not large, and the buffet ran out of dishes long before the end of the allotted time. the menu there is very, very limited. The time allotted for eating was very short, sometimes there was not enough time to combine it with the procedures. Despite the fact that orders for dishes were collected 24 hours in advance, one fine day the dish I ordered was not available. A clear sign of poor management. On the day of the excursion, we received packed rations for lunch and dinner, which clearly did not replace them. The contents of the ration included a 1.5 liter bottle of water, I don’t think that 1.5 liters of water is equivalent to a hot lunch or dinner in terms of nutritional value. The water in thermoses for breakfast was almost always lukewarm, tea was not brewed, it seems this was done so that guests would go to the bar and spend their money for what they had already paid for once. One evening, a fire alarm went off in one sector of the hotel. In this situation, the staff was completely illiterate and without a clear protocol of actions. While the guests were rushing up the stairs and did not know which exit to run out of, the first floor and lobby bar continued the fun and dancing!!! It’s too early to sow panic, but.....Then the fun begins - the worker on duty notices the fire alarm and goes out to check what happened. At the same time, guests continue to move and enter the dangerous sector. No one blocked the entrance to the sector of the building, no one informed the guests that while checking the cause of the siren, it was forbidden to enter this territory. People in panic did not understand anything and continued to go in and out of their rooms in the sector where there was no electricity and the alarm system was working . Absolute irresponsibility of the staff and illiteracy. It was simply wild to observe this from the outside for a person who constantly and regularly takes fire safety courses and has responsibilities and a clear protocol of actions at his full-time job. What happens next - the hotel duty officer inspects the sector, without saying a word to the guests, who are still located and continue to move in the dangerous sector. After the supposed check was completed, the duty officer did not announce anything to anyone, i.e. people didn’t fully understand what to do—whether it was possible to go to their room quietly, whether it was safe. There was simply no conversation with the guests either at the beginning of the situation or at its end; the guests asked each other what to do... The attendant did not even bother to inform the guests that they could return to their room and everything was safe. By the way, there were no apologies, even the next morning. I repeat once again - the complete irresponsibility of the staff in this sanatorium. I think that says it all. In the pool, the water and air were cold, it is extremely uncomfortable to be there, the water aerobics trainer is very lazy and not at all active for such a procedure, besides, 1 hour is allotted for this procedure, and the classes are only 10 minutes, what to do next? - to the sauna You can’t walk, it’s not comfortable to sit in cold water.....Answer from Spa Hotel Krivan
Благодарим Вас за то, что помагаете нам совершенствовать наши службы. Очень нас удивило замечание по уборке, потому как именно уборка и чистота в нашем отеле оценивается у нас всегда высоко. Передадим ваши замечания сестре-хозяйке. Также нам очень жаль, что наш персонал не реагировал до конца профессионально при ложном включении пожарной сигнализации. Сразу после выяснения, что тревога была ложная, далее ситуацию не решили. При ближайшем текущем пожарном обучении, будут работники отестованы пожарным техником. Всего доброго!
Positives
We were very positively surprised, people often think that 3 stars are not enough, but the hotel was great for its 3 stars, very good treatments, delicious food and courteous staff, perfect location. We'll definitely be back. Thank you.Answer from Spa Hotel Krivan
Vielen Dank für Ihre warmen und angenehmen Worte. Wir wissen das sehr zu schätzen. Wir freuen uns auf ein Wiedersehen in Karlsbad!
Positives
Very pleased with my stay at the hotel. I have been visiting this sanatorium for 6 years now. Especially, as always, I am pleased with the very attentive attitude of the medical staff and nurses during treatment procedures. The food became more varied and service began faster. I chose this sanatorium for three main reasons: 1. Very good location, all sources are nearby. 2. The largest number of procedures, 42 for a two-week course, an excellent swimming pool with two saunas. 3. RUSSIAN SPEAKING staff and reasonable price of stay. BIG THANKS TO EVERYONE!!!Negatives
I didn't pay attention to minor flaws. I come for treatment, and not to a five-star hotel somewhere in the Canaries.Answer from Spa Hotel Krivan
Благодарим Вас за то, что Вы выбрали наш отель и дали высокую оценку работы нашего персонала и качества предлагаемых процедур. До скорой встречи в нашем отеле Кривань!
Positives
Treatments were great. Staff also very friendly.Negatives
The food leaves a lot to be desired. But Christmas and New Year's Eve were GREAT.Answer from Spa Hotel Krivan
Wir haben uns sehr über Ihre Bewertung gefreut. Wir danken Ihnen dafür und freuen uns darauf, Sie in Zukunft wiederzusehen.
Positives
I recommend.Negatives
No.Answer from Spa Hotel Krivan
Было нам очень приятно получить Вашу оценку за наши службы. Благодарим и будем ждать Вашего следующего приезда.