Reviews about Lázeňský hotel Kriváň 3* (Karlovy Vary, Czech Republic) for 2023 - 2024 – Hotel rating and expert opinion

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Spa Hotel Krivan

Sadova 5, 360 01 Karlovy Vary
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Exceptional Reviews: 1434
9.2
10
overall rating
9.3
10
treatment rating

references

Svetlana Arepev
22.08.2021

Positives

Many thanks to Dr. Sofia!!! and all the medical staff!!! Well done..

Negatives

Horrible, rude waitress and cleaning lady.
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Marianna Gassovska
22.08.2021

Positives

I was at the Krivan sanatorium from 08/05/21 to 08/19/21. The hotel is excellent, the staff is wonderful, for which a special thank you, the treatment is excellent, the maids are very friendly, towels are changed every other day, the rooms are clean. The location is great, very close to the springs. I'll be happy to come again. Thank you all very much for your concern. Special thanks to sanatoriums.com employee Irena for her wonderful attitude towards her clients.
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Anatoli Mokin
22.08.2021

Positives

Hello, my review about your hotel. Honey. staff 5. Food 5. Hotel location 5. Thank you all very much.

Negatives

Hello, would you like to know my opinion on the cleaning of the room, please: not satisfactory, at least 3.
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Olga Podrazanskaya
21.08.2021

Negatives

You should be ashamed of your food! This is the opinion of everyone with whom I sat at the same table.
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ЕЛЕНА СИМАТОВ
21.08.2021

Positives

The rest and treatment were wonderful, but everything was ruined by the confusion regarding the transfer. The booking stated that the two-way transfer was free. The company sanatoriums.com does not fulfill the conditions given in the booking, presents a fait accompli and demands payment for a transfer from the hotel to Prague airport.
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Answer from Spa Hotel Krivan

Ответ от компании Санаториумс: Уважаемая Елена! Нам очень жаль, что возникло недопонимание. В Вашем бронировании бесплатный трансфер был только из аэропорта в отель. Эта информация была указана на сайте и в самом бронировании. Обратный трансфер - платный. Стоимость его тоже указана в подтверждении брони. Трансфер из аэропорта в отель был предоставлен, с нашей стороны были выполнены все условия.

Артур Дрегер
21.08.2021

Positives

This is not the first time we have been to this sanatorium, or rather 4 times. The doctor will prescribe the procedures that you need. We saw only respectful and knowledgeable medical staff. (It’s difficult to please everyone; there are many of us and we want everything quickly). The rooms are clean. We will definitely go again and only Krivan.

Negatives

This is not a negative thing, just wishes, I would like the salads to be made not so sweet next time. Sincerely, the Dreger Family.
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Nina Uvarova
21.08.2021

Positives

I visited your hotel, the medical staff knows their job very well. I am very pleased with Suzanka's work. At the reception desk, a young man named Pavel does an excellent job with his duties. Guide Valentina and Irena, ladies who know their business very well

Negatives

The food, of course, leaves something to be desired
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Olga Grebeshnikova
20.08.2021

Positives

Positive professional workers and massage therapists and waiters.

Negatives

The room is small, overlooking the roof, which was constantly being renovated. The room was not cleaned, from Wednesday to Monday the same towels. When on Monday I made a comment, only the towels were changed, but there was no cleaning. Upon arrival, there were long black hairs in the shower, also in the corners of the entire shower room, throughout the whole time no one has done a full cleaning. there is a thick layer of dust on the table lamps and bedside tables. I also want to say about the dining room. It’s mid-August, and there were practically no fruits and vegetables. once at lunch for dessert an apple and once a peach - this is ridiculous. I ordered cold soup with fruit - given yogurt with canned cherries! fresh and sauerkraut salad put into small bowls the size of a salt shaker - that's the whole range of vegetables??? in agusta? Sometimes I came across bowls of the same size with 2 pieces of chopped cucumber, 2 pieces of pepper and one slice of tomato. The buffet was given out by an employee and if, for example, I took it for my husband at the same time, then I had to explain. Is this a buffet or a distribution of rations in a concentration camp? I also wanted to say something about the guide Valentina. Without understanding our situation, she is trying to advise Ukraine to do like the Czech Republic and Slovakia. She believes that the Donetsk and Carpathian lumberjacks are two nations, like the Czechs and Slovaks? Maybe it would be better to give an example of the same Czech Republic, which threw off the occupiers who had been there for 700 years - the Germans and Astro-Hungarians and abandoned the language of the occupiers, and Ukraine, occupied for 300 years by Muscovy, is now looking for its own independent path away from the aggressor? Let this a wise woman would first advise Muscovites to remove the monument to General Vlasov from the Moscow region rather than be indignant at the Czechs’ decision to dismantle the monument to Konyukhov. And she doesn’t get involved in politics, it will be better, you don’t always come across such calm Ukrainians as we are, there can be trouble.
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Robert Prinz
15.08.2021

Positives

We stayed in the hotel for a week and will definitely come back. The location is great, the medical staff are professional, simply great and friendly, the treatments themselves are simply great and very versatile. This sanatorium fully corresponds to its 3 stars and is 100% recommended.

Negatives

I wouldn't call it negative, but rather something that could be improved: the cleaning ladies in the rooms don't put much effort into their tasks. The flooring in the room urgently needs to be replaced. And the bar staff should also be more friendly.
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Elena Kapfenstein
11.08.2021

Positives

This was my second time at this resort. The geographical location is excellent, the treatment is excellent, the service is wonderful, the only complaints are about the food: the food is very often too salty, there are not enough vegetables, there are practically no fruits. But (in my opinion) treatment is more important than nutrition, so, if possible, I will come to Krivan again.
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Nadezhda Krivenko
07.08.2021

Positives

I personally liked everything. There are 2 levels in this sanatorium. but actually I’ve been there many times. I want to come again this year. Do you have programs for diabetes and weight loss?
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Renate Baumann
01.08.2021

Positives

Very good treatment and nice staff. I will gladly come again :)
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Nadezda Ylänne
28.07.2021

Positives

We were on vacation for the first time, we liked the location of the sanatorium, everything is within walking distance in the center, affordable prices, good treatment, without any special delays. The rooms are well equipped with everything you need, a nice veranda and a sitting area where you can sit with a cup of coffee.

Negatives

There are a lot of steps indoors, when moving from one building to another, there are no ramps for people with disabilities. For lunch and dinner you need to order from the dishes offered, but the side dish is never specified and very often a dish with dumplings is served!!!!
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Meier Natalie
25.07.2021

Positives

A very big compliment to the Sanatorium team for organizing the trip perfectly. Friendly staff and high-quality support in all questions that arise. The team is recommended to every traveler. Thank you, I had a great treatment
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Natalia Gerlach
22.07.2021

Positives

Very polite

Negatives

No German flag at the hotel. Service in the restaurant was sometimes stressed, at breakfast with the warm dishes
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Natalia Hauser
12.07.2021

Negatives

Unfortunately I didn't get any vouchers
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Olga Belaya
12.07.2021

Positives

I liked everything very much.

Negatives

The quality of cleaning leaves much to be desired.
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Gerta Hanek
10.07.2021

Positives

The hotel is recommended - staff very friendly, treatments excellent

Negatives

Breakfast time is very short - as treatments are already in full swing. From 7 a.m. to 9 a.m. would be optimal. Unfortunately, the German flag is missing in front of the house - even though there are many German guests there
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Svetlana Keller
08.06.2021

Positives

The staff works quickly. Mostly high quality. The food is not bad. Most of them are even tasty. Very white, clean bed linen and towels. Generally not bad. We recommend.

Negatives

In the dining room only a couple are friendly. Charging in the pool is sluggish. Out of three times, only one guy did it energetically. The room was not cheap and was very dusty.
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Fluza Faizova
06.06.2021

Positives

Great attitude towards vacationers! For a long time we wanted to improve our health and chose the Krivan sanatorium. We were very pleased, the doctor carefully examined us and we were convinced of the individual treatment. The procedures are high quality, I liked everything very much
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inna Meder
07.11.2020

Positives

It's all ok.
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Antonina Spuling
07.10.2020

Positives

We love Krivan very much and go there every year. We love the location, great treatments

Negatives

Compared to previous years, the food has worsened; there is practically no choice, few vegetables, side dishes only potatoes, rice and dumplings! The service is primarily served by Czech staff, and everyone else has to wait until they deign to pay attention to them... Vaclav is the waiter's name, he constantly found fault with us: sometimes we scribbled on the tablecloth, sometimes we didn't finish everything, sometimes we took too much bread... and so on we felt feeling like some kind of disobedient children, he scolded us so that everyone could hear... We are regular visitors to this hotel, but every vacation there begins with stress - we are put in rooms that are intended for 1 person, there is nowhere to turn around, it is dark damp (it was in this year), our request to change the room was met with hostility, the employee behaved rudely and unceremoniously, all that was left was to tell us off with obscenities... although we only asked for relocation from the bunkers to a normal room in accordance with the reserved standard room (not economy!)
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Peter Ditzel
06.10.2020

Positives

Everything was wonderful, qualified and attentive medical staff, a very good doctor who selected and prescribed the necessary procedures. The food in the sanatorium is delicious, we were served in the small hall of the restaurant by a very polite employee. The surroundings are clean and tidy, the rooms are cleaned well and quickly. We are very pleased with our holiday and treatment and next time we will go again to Krivan

Negatives

No cons
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Nikolaus Emisch
04.10.2020

Positives

I will definitely come again
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Pascal Hoffmann
28.09.2020

Positives

Unfriendly personnalisé at the restaurant, chef rude
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Nadeshda Leibrant
12.09.2020

Positives

This was my fourth time in the hotel. Good location, friendly staff, what more could you want?! Always happy 😊
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Olga Bär
12.09.2020

Positives

Good location, cheap parking garage, friendly staff, clean rooms

Negatives

Food quality at the buffet was one-sided (only 4 types of coleslaw) and some things were not fresh
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Yanina Raisova
11.09.2020

Negatives

Bad buffet selection!!! Small portions, friendly staff. Administration poorly managed.
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Igor Neyman
07.09.2020

Positives

Medical care was good, treatments are well organized and adapted.

Negatives

If you are dieting or fasting, take care of your own food.
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Alina Burov
07.09.2020

Positives

Very friendly staff. All wishes were fulfilled. Excellent!! The hotel and room were very clean.

Negatives

There is still room for improvement in the restaurant. Sometimes the serving plates sit empty for a long time and you have to wait for supplies.
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