references
Ольга Застенская
19.11.2017
Positives
Convenient location, good medical facilities, procedures are carried out on time, varied food, experienced doctors, polite staff.Negatives
I would like more basic procedures, additional ones are not always needed, you take them because you cannot take the basic procedures, for example, more massage or carbon dioxide baths instead of whirlpool foot baths.
Александр Гомон
18.11.2017
Positives
Everything is great, I liked everything, I especially want to mention our doctor Roman!Negatives
It’s too bad that we only came for 7 days, next time we’ll come for 10-15 days! There was one drawback: for the first couple of days we lived in a mine, but then we were moved to a good room and the vacation began again!
Юрий Великанцев
17.11.2017
Positives
Everything is wonderful! Only the guests have become somehow ruder, or life in general gives little positive.
Alexey Petrov
16.11.2017
Positives
Very convenient location, nice helpful staff, good rooms
Людмила Попова
15.11.2017
Positives
My husband and I vacationed for the sixth time in this sanatorium. We like the treatment. The location of the hotel. We are also satisfied with the food. The treatment was prescribed for us as it was in the booking sanatorium.com. Karlovy Vary is a wonderful place. We love this city and will come again.Negatives
What we didn’t like. The doctor at the appointment does a superficial examination. Doesn’t really ask about the disease. If you start talking, he interrupts and everyone is in a hurry (Koval) The yoga trainer is a very unpleasant woman. She doesn’t like Russians. She doesn’t explain anything in Russian and is very angry .
Galina Beil
14.11.2017
Positives
The quality of treatment is good, the food is excellent, the work of the staff is very good, the location of the sanatorium is excellent.Negatives
The sanatorium is not at all suitable for wheelchair users (on the website it says that the sanatorium has no barriers), they sold vouchers and also said that there would be no problems. The procedures were impossible to accept; the cabins were very small, and it was not possible to get through any of the doors. It was not even possible to get to the toilet in the rooms.
ВЕРА ШУВАЛОВА
14.11.2017
Positives
I had a headache, I asked for help, they treated me very carefully. They helped me cope with my illness. Thank you very much.Negatives
The procedures that the sanatorium doctor prescribed were not given to me; they said that everything was occupied. They were offered 1-2 procedures instead of 6-8. This is not good for treatment. I was already in Krivan for the third time and for the first time I encountered such a problem. Next time I will rather consider another sanatorium. The food is very poor and monotonous. As it was 8 years ago, they still give the same Pikin salad and carrots . Carrots are good, only before they were given every day, but now 1-2 times a week. And the portions have decreased by half. Still, I love this hotel, it has become like family to me.
Елена Евладова
13.11.2017
Positives
What pleased me most was the excellent location of the hotel and its proximity to the springs. We were lucky with the room - big enough, with a refrigerator and kettle. Nice bathroom with a comfortable shower. I liked the pool with various water treatments. The city itself is magnificent, the mountains, forest, and river create a special healing air. A rare combination of European beauty and wonderful nature. For me, Karlovy Vary became a vacation spot, which outweighed the shortcomings, which are discussed below. But first, I note that the generalized characteristic could be different if in the left column there were such ratings as “average level”, “satisfactory”, etc. In its present form, it turns out that out of five ratings only one is negative. It is clear that few people will use it, simply because of the feeling of inconvenience. But this is the imposition of an opinion. I sincerely wish the management of the sanatorium to take into account the shortcomings and not focus only on the large number of visitors. You need to think about quality and modern approaches to sanatorium services first of all.Negatives
I was unpleasantly surprised by the doctor (Roman), who was unable to really find out anything about the state of my health, and did not even measure my blood pressure. I especially regretted this because it later turned out that this primitive service costs 50 crowns. Which is nonsense for a sanatorium. They should write about this on the website and then all hypertensive patients would take blood pressure monitors with them. Regarding the selection of mineral water, the advice was very rough. I acted by trial and error. And it was impossible to consult again, because... the doctor went on vacation. The rooms were cleaned very poorly, and the bed linen was never changed during the 11 days of our stay. I was amazed at the more than average level of nutrition. Even for breakfast there was no traditional yoghurt or omelettes, and porridge (the main sanatorium dish) was inedible.
VALENTINA ANTROPOVA
13.11.2017
Positives
The first thing that attracts people is the excellent location of the sanatorium and its medical facilities. A good range of treatment procedures. Polite, friendly staff, both medical and servicing. Lovely new pool. Of course, the magnificent air of Karlovy Vary and generally a very comfortable atmosphere for relaxation.Negatives
Perhaps there was no negativity.
Valeri Eirich
12.11.2017
Positives
Everything is good. The treatment is good, but there are problems. For disabled people in wheelchairs. Although they write that there is equipment for the disabled. It’s not possible to get to the procedures. There are steps all around. The rooms are bad, single-occupancy, you can’t get to the toilet. Well, the rest of the staff is good, polite. Everything is excellent in the mess hall. Food good choice, large. Wheelchair users have nothing to do there; there are problems going out into the street; you have to ask the doorman to open the door. Please everyone
Татьяна Тойванен
10.11.2017
Positives
Basically I liked everything. Good attitude of the staff, daily cleaning of the rooms and frequent change of bed linen. Excellent location of the hotel. Before the trip, I read in the reviews about rude waitresses. There was nothing like that. The waitresses in the dining room are polite girls.Negatives
Didn't like: 1.Very cold in the pool.. 2.Morning procedures. In my opinion, for people on vacation, procedures at 6.40 am are too early. On vacation I want to sleep longer... But otherwise everything is fine.
ИРИНА ЕВЛАДОВА
07.11.2017
Positives
The sanatorium has a good location - on the first line, springs with healing water are within walking distance, you can walk along the embankment, cafes, shops, etc. The city is very cozy, beautiful, you can climb higher, to the mountains, wonderful parks, wonderful air.Negatives
A sanatorium at the level of Soviet times: in the rooms (although the room is quite spacious) the renovation is clearly not new and cheaply primitive - whitewash and old wooden panels on the walls, and carpet on the floor - for people with pulmonary problems and allergies this is unacceptable!!! But this is a sanatorium - this is a medical institution! I took anti-allergic drugs throughout my stay. At the same time, the cleaning of the rooms was carried out irregularly and haphazardly. The doctor is at the level of a paramedic, and even a poor one. There is not enough space to describe in detail. He has a museum-type tonometer on his table, but he doesn’t use it either. Everything is outdated, including the medical base. There is no question of a diet, indicating its number required for a specific disease! The food is common to everyone, primitive and tasteless (at best)! But on the website the main profile of the sanatorium is gastrointestinal! In general, you can list the disadvantages for a long time, it’s better to choose another sanatorium or hotel. After all, Karlovy Vary is a wonderful place, especially if you’re lucky with a hotel!
VALENTINA KOVALENKO
06.11.2017
Positives
I liked everything, attentive staff, good treatment facilities, convenient location, cleanliness of the room.
Natalya Kulish
03.11.2017
Negatives
Improve the qualifications of the attending physician, show somewhere what the main procedures are and how many are included in the list of payments, mainly they gave a swimming pool, a salt mine and paraffin for hands (other procedures are already scheduled all the time). Classic back massage - 12 minutes including undressing???, you need to massage, not stroke. Saturday is not a working day. In other sanatoriums they are open until lunch. It turned out that out of 14 days there were only 8 days for the procedures.
Elena Kovshova
01.11.2017
Positives
I was satisfied with my stay at the sanatorium. There are practically no comments. Beautiful, clean, respectful, tasty. The treatment is high quality. The number of procedures corresponds to that stated in the booking. The location of the resort is ideal. I am ready to recommend Krivan to my loved ones. The sanatorium absolutely corresponds to the 3*** level, and in many respects it exceeds it. Thanks to all the staff.Negatives
I consider the lack of WI-FI in the rooms to be a significant drawback. Nowadays this is simply necessary. There were no more cons.
Tatiana Friesen
29.10.2017
Positives
There were problems with prescribing procedures, the doctor was very inattentive, she simply formally prescribed what was left, but what was left was a swimming pool, an inhaler to breathe and two procedures to heat with electric current, my requests for baths and other procedures were rudely refused and it was suggested that I go to another doctor. The head doctor did not want to hear anything at all and redo her work, after much lamentation he prescribed one mud bath, but they were not available, all the time had already been scheduled, so all treatment was limited to a cold pool and drinking water. I didn’t go to the doctor again and no one noticed it, everything was very formal there. The big one came back with a cough and snot.Negatives
Good delivery and dispatch all on time. Very beautiful place and water, excellent weather
ТАТЬЯНА ТРУМПИКА
29.10.2017
Positives
Location, opportunity to go on excursions, varied menu.Negatives
From building 3, to get to the exit you need to overcome several small stairs, the dining room is not always opened on time, which leads to delays for procedures, the schedule of assigned procedures (out of 10 working days of stay, 2 baths a day for the last 3 days and peat between them).
Zhanna Astakhov
27.10.2017
Positives
I liked everything very much, thank you very much!
Elena Nosach
23.10.2017
Positives
Excellent quality (and quantity) of medical services. Excellent dining room: varied and tasty menu.Negatives
There were no cons. I will be happy to book next year.
Людмила Филиппова
22.10.2017
Positives
I liked the sanatorium! I would like to express my gratitude to the canteen administrators, waiters, cooks and everyone involved in catering! I am a raw foodist, and when I was traveling, I was afraid that I would have problems with nutrition. But I was pleasantly surprised by the individual approach and attention! Thank you! I was also pleased with the medical service. Good base, friendly staff! The towels in the room were changed every other day, the bed was changed 4 times during the 16 days of our stay! Thank you! But the robes were changed once, and then only after we contacted the reception. The very early daily cleaning was just annoying. It was like that. At about 8 am, 4 maids knocked on the door, talking loudly to each other, burst into a small room, squeezing you out of the space, in 3 minutes they sort of cleared out and moved on. The dust on the bedside tables was not wiped off, they vacuumed only for show, they didn’t even look under the beds! This is a minus! Overall, I really liked Krivan! I'll definitely come next year!
Лариса Алиева
16.10.2017
Positives
With 95% everything is greatNegatives
Some of the treatment staff allow themselves to behave in a not entirely correct manner towards the vacationers, of course there is nothing offensive, but with a sour face, they are allegedly being disturbed by the vacationers who forced people to wait for entry to the procedures with a delay of 10-*15 minutes, although there were no other vacationers there before the procedures
Maria Rimmer
15.10.2017
Positives
I was left with the best impressions! Satisfied with all procedures. The staff work well. The quality of service is fast and polite. Special thanks to Bogdan - he spun like a top. Special thanks to Dr. Romanu Tyrkus for his sensitivity and attention. I talked to him like he was my son. I wish you all patience and success in your work, our health depends on you Negne. God bless YOU all. THANK YOU !Negatives
I wasn’t looking for negativity. The one who searches finds it.
Oxana Zaresnuk
14.10.2017
Positives
I would like to express my gratitude to all the hotel employees for their hard work. Everything was wonderful.Negatives
It was a little inconvenient if the procedures are from 12.30 and lunch is at 12.00. Sometimes the dining room opened later than 12.00 and you just don’t always have time to eat.. If this issue can be resolved somehow, we will be grateful to you. I have nothing against the fact that you can come later for lunch after the procedure .but 3 times I experienced either salty Peter’s or oxygen breathing right after lunch. The work in the kitchen as a whole was impeccable. And a small minus: on the stairs all the flowers are in a cobweb.
SERGEI CHIRVA
14.10.2017
Positives
Good job by the hotel and restaurant staff, thank you very muchNegatives
Due to the overload of medical personnel, the poor quality of many procedures, some employees clearly lack professional training.
LIUDMILA BURNASHOVA
13.10.2017
Positives
I liked the stay at “Krivan”, the advantageous location of the sanatorium in relation to the springs, to the city infrastructure, the treatment process and everyday services were very clearly organized.
Leonid Tsyrulnikov
09.10.2017
Positives
fabulous pool and salt room, oxygen treatment is amazingNegatives
There were sometimes 10 minutes between procedures. Poor towels, I would like more terry ones...
Valentina Kiseleva
09.10.2017