references
Алла Демух
09.12.2017
Positives
Excellent location of the sanatorium, excellent medical facilitiesNegatives
I would like to extend the dinner time. If you go on an excursion after lunch, you won’t have time for dinner. And everything is fine, it corresponds to the cost of the trip.
Elena Savorovskaya
01.12.2017
Positives
I liked it very much! The room was spacious, well cleaned, and the staff was polite. Sanatorium treatment services were provided at a good level.
Tatiana Korsakova
28.11.2017
Positives
We liked everything !!! We are pleased with our stay at the sanatorium!!! We think that those who are dissatisfied need to look for negativity in themselves.
Марина Быкова
28.11.2017
Positives
The location is excellent, close to the springs. The hotel itself is large, friendly staff. We checked in quickly. If questions arise, they provide complete information. They printed out everything I asked for. The food is good. There is also a cafe and restaurant where you can eat and drink coffee. I like it.
Aleksandra Staroverova
27.11.2017
Positives
Very convenient location, there are bathrobes so you can come straight to the procedures in them. The girls who give massages are very good professionally. New, but very small and shallow pool.Negatives
Very small rooms, not even such small rooms as there is a lot of unnecessary and bulky furniture in them. The rooms are cleaned very poorly. The Internet constantly dropped... and is only available on the first and ground floors; it doesn’t even work in the restaurant. Once we sat in line to see a doctor for 1.5 hours. Since lunch and dinner are almost the same, it is better to take 2 meals a day rather than 3.
Владимир Васильев
22.11.2017
Positives
Soulful!Negatives
For me this is the only negative. The problem is with the pillows, it's just a blanket for the midget, not a pillow((((couldn't sleep for hours...
Ольга Застенская
19.11.2017
Positives
Convenient location, good medical facilities, procedures are carried out on time, varied food, experienced doctors, polite staff.Negatives
I would like more basic procedures, additional ones are not always needed, you take them because you cannot take the basic procedures, for example, more massage or carbon dioxide baths instead of whirlpool foot baths.
Александр Гомон
18.11.2017
Positives
Everything is great, I liked everything, I especially want to mention our doctor Roman!Negatives
It’s too bad that we only came for 7 days, next time we’ll come for 10-15 days! There was one drawback: for the first couple of days we lived in a mine, but then we were moved to a good room and the vacation began again!
Юрий Великанцев
17.11.2017
Positives
Everything is wonderful! Only the guests have become somehow ruder, or life in general gives little positive.
Alexey Petrov
16.11.2017
Positives
Very convenient location, nice helpful staff, good rooms
Людмила Попова
15.11.2017
Positives
My husband and I vacationed for the sixth time in this sanatorium. We like the treatment. The location of the hotel. We are also satisfied with the food. The treatment was prescribed for us as it was in the booking sanatorium.com. Karlovy Vary is a wonderful place. We love this city and will come again.Negatives
What we didn’t like. The doctor at the appointment does a superficial examination. Doesn’t really ask about the disease. If you start talking, he interrupts and everyone is in a hurry (Koval) The yoga trainer is a very unpleasant woman. She doesn’t like Russians. She doesn’t explain anything in Russian and is very angry .
Galina Beil
14.11.2017
Positives
The quality of treatment is good, the food is excellent, the work of the staff is very good, the location of the sanatorium is excellent.Negatives
The sanatorium is not at all suitable for wheelchair users (on the website it says that the sanatorium has no barriers), they sold vouchers and also said that there would be no problems. The procedures were impossible to accept; the cabins were very small, and it was not possible to get through any of the doors. It was not even possible to get to the toilet in the rooms.
ВЕРА ШУВАЛОВА
14.11.2017
Positives
I had a headache, I asked for help, they treated me very carefully. They helped me cope with my illness. Thank you very much.Negatives
The procedures that the sanatorium doctor prescribed were not given to me; they said that everything was occupied. They were offered 1-2 procedures instead of 6-8. This is not good for treatment. I was already in Krivan for the third time and for the first time I encountered such a problem. Next time I will rather consider another sanatorium. The food is very poor and monotonous. As it was 8 years ago, they still give the same Pikin salad and carrots . Carrots are good, only before they were given every day, but now 1-2 times a week. And the portions have decreased by half. Still, I love this hotel, it has become like family to me.
Елена Евладова
13.11.2017
Positives
What pleased me most was the excellent location of the hotel and its proximity to the springs. We were lucky with the room - big enough, with a refrigerator and kettle. Nice bathroom with a comfortable shower. I liked the pool with various water treatments. The city itself is magnificent, the mountains, forest, and river create a special healing air. A rare combination of European beauty and wonderful nature. For me, Karlovy Vary became a vacation spot, which outweighed the shortcomings, which are discussed below. But first, I note that the generalized characteristic could be different if in the left column there were such ratings as “average level”, “satisfactory”, etc. In its present form, it turns out that out of five ratings only one is negative. It is clear that few people will use it, simply because of the feeling of inconvenience. But this is the imposition of an opinion. I sincerely wish the management of the sanatorium to take into account the shortcomings and not focus only on the large number of visitors. You need to think about quality and modern approaches to sanatorium services first of all.Negatives
I was unpleasantly surprised by the doctor (Roman), who was unable to really find out anything about the state of my health, and did not even measure my blood pressure. I especially regretted this because it later turned out that this primitive service costs 50 crowns. Which is nonsense for a sanatorium. They should write about this on the website and then all hypertensive patients would take blood pressure monitors with them. Regarding the selection of mineral water, the advice was very rough. I acted by trial and error. And it was impossible to consult again, because... the doctor went on vacation. The rooms were cleaned very poorly, and the bed linen was never changed during the 11 days of our stay. I was amazed at the more than average level of nutrition. Even for breakfast there was no traditional yoghurt or omelettes, and porridge (the main sanatorium dish) was inedible.
VALENTINA ANTROPOVA
13.11.2017
Positives
The first thing that attracts people is the excellent location of the sanatorium and its medical facilities. A good range of treatment procedures. Polite, friendly staff, both medical and servicing. Lovely new pool. Of course, the magnificent air of Karlovy Vary and generally a very comfortable atmosphere for relaxation.Negatives
Perhaps there was no negativity.
Valeri Eirich
12.11.2017
Positives
Everything is good. The treatment is good, but there are problems. For disabled people in wheelchairs. Although they write that there is equipment for the disabled. It’s not possible to get to the procedures. There are steps all around. The rooms are bad, single-occupancy, you can’t get to the toilet. Well, the rest of the staff is good, polite. Everything is excellent in the mess hall. Food good choice, large. Wheelchair users have nothing to do there; there are problems going out into the street; you have to ask the doorman to open the door. Please everyone
Татьяна Тойванен
10.11.2017
Positives
Basically I liked everything. Good attitude of the staff, daily cleaning of the rooms and frequent change of bed linen. Excellent location of the hotel. Before the trip, I read in the reviews about rude waitresses. There was nothing like that. The waitresses in the dining room are polite girls.Negatives
Didn't like: 1.Very cold in the pool.. 2.Morning procedures. In my opinion, for people on vacation, procedures at 6.40 am are too early. On vacation I want to sleep longer... But otherwise everything is fine.
ИРИНА ЕВЛАДОВА
07.11.2017
Positives
The sanatorium has a good location - on the first line, springs with healing water are within walking distance, you can walk along the embankment, cafes, shops, etc. The city is very cozy, beautiful, you can climb higher, to the mountains, wonderful parks, wonderful air.Negatives
A sanatorium at the level of Soviet times: in the rooms (although the room is quite spacious) the renovation is clearly not new and cheaply primitive - whitewash and old wooden panels on the walls, and carpet on the floor - for people with pulmonary problems and allergies this is unacceptable!!! But this is a sanatorium - this is a medical institution! I took anti-allergic drugs throughout my stay. At the same time, the cleaning of the rooms was carried out irregularly and haphazardly. The doctor is at the level of a paramedic, and even a poor one. There is not enough space to describe in detail. He has a museum-type tonometer on his table, but he doesn’t use it either. Everything is outdated, including the medical base. There is no question of a diet, indicating its number required for a specific disease! The food is common to everyone, primitive and tasteless (at best)! But on the website the main profile of the sanatorium is gastrointestinal! In general, you can list the disadvantages for a long time, it’s better to choose another sanatorium or hotel. After all, Karlovy Vary is a wonderful place, especially if you’re lucky with a hotel!
VALENTINA KOVALENKO
06.11.2017
Positives
I liked everything, attentive staff, good treatment facilities, convenient location, cleanliness of the room.
Natalya Kulish
03.11.2017
Negatives
Improve the qualifications of the attending physician, show somewhere what the main procedures are and how many are included in the list of payments, mainly they gave a swimming pool, a salt mine and paraffin for hands (other procedures are already scheduled all the time). Classic back massage - 12 minutes including undressing???, you need to massage, not stroke. Saturday is not a working day. In other sanatoriums they are open until lunch. It turned out that out of 14 days there were only 8 days for the procedures.
Elena Kovshova
01.11.2017
Positives
I was satisfied with my stay at the sanatorium. There are practically no comments. Beautiful, clean, respectful, tasty. The treatment is high quality. The number of procedures corresponds to that stated in the booking. The location of the resort is ideal. I am ready to recommend Krivan to my loved ones. The sanatorium absolutely corresponds to the 3*** level, and in many respects it exceeds it. Thanks to all the staff.Negatives
I consider the lack of WI-FI in the rooms to be a significant drawback. Nowadays this is simply necessary. There were no more cons.
Tatiana Friesen
29.10.2017
Positives
There were problems with prescribing procedures, the doctor was very inattentive, she simply formally prescribed what was left, but what was left was a swimming pool, an inhaler to breathe and two procedures to heat with electric current, my requests for baths and other procedures were rudely refused and it was suggested that I go to another doctor. The head doctor did not want to hear anything at all and redo her work, after much lamentation he prescribed one mud bath, but they were not available, all the time had already been scheduled, so all treatment was limited to a cold pool and drinking water. I didn’t go to the doctor again and no one noticed it, everything was very formal there. The big one came back with a cough and snot.Negatives
Good delivery and dispatch all on time. Very beautiful place and water, excellent weather
ТАТЬЯНА ТРУМПИКА
29.10.2017
Positives
Location, opportunity to go on excursions, varied menu.Negatives
From building 3, to get to the exit you need to overcome several small stairs, the dining room is not always opened on time, which leads to delays for procedures, the schedule of assigned procedures (out of 10 working days of stay, 2 baths a day for the last 3 days and peat between them).
Zhanna Astakhov
27.10.2017
Positives
I liked everything very much, thank you very much!
Elena Nosach
23.10.2017