references
Marina B.
19.04.2016
Positives
Everything was wonderful, we were very pleased with both the hotel and the treatment, I recommend it 😊👍Negatives
No
Александр А.
11.04.2016
Positives
This is the third time in this resort. I'm happy with everything: price, quality of service and treatment. We will come again if possible. We recommend it to friends and acquaintances. Thank you.
Юлия П.
10.04.2016
Positives
The main thing in Karlovy Vary is mineral water! Everything else doesn't matter much anymore.Negatives
This year the cook changed and the food became noticeably worse. Perhaps the whole concept of nutrition has changed.
Swetlana .
06.04.2016
Positives
Probably the only plus of this hotel is that it is not far from the springs. And during the procedures, the staff is friendly, always smiling and friendly.Negatives
There is nothing to do with children in this sanatorium. You can't get through with a stroller, even the entrance doors to the sanatorium are not designed for a baby stroller, there is no children's room. There are always unhappy faces at the reception and in the dining room. The swimming pool is paid, and the price is different for everyone, from 3.60 euros per hour to 5 euros. Which of course was very surprising. And the rooms are not clean. And everyone wants a tip, just for that.....
Зоя В.
01.04.2016
Positives
the location of the hotel is very good, all the springs are nearby, the service staff (except for the reception) works well, there are no complaints about the cleaning of the room, I will come again next year, but in Marianske Lazne, although it will be more expensive, but the treatment will be more effective, there are two very interesting sanatoriums -these are Central Lazne and Vltava, which have always been valuedNegatives
The doctor speaks Russian poorly, prescribes procedures that are not exactly what I would like and are basically the same, then I just stopped going to them, the food is mediocre, the principle of economy is felt, I haven’t tried anything interesting in 21 days, The disk drive that they gave me upon departure contains a display of very interesting procedures, it might be better to listen to the patient’s wishes about the desired procedures, at the reception they gave me information about the transfer, for some reason they forgot to tell me about it until they called from home when I went ask about it - found it, as they say, better late than never
Vera K.
29.03.2016
Positives
I liked everything very much. Sixth time in Karlovy Vary, of which 4 times in Krivan. This year the food has improved noticeably, a large selection of dishes, breakfasts are very plentiful and varied, much better than in previous years!!! Very polite and friendly staff, special thanks to the girls , which works with the Sanatorium, the room was changed to a better and larger one without any problems!! The medical facilities are very good, doctor Belov and the medical staff are friendly and attentiveNegatives
I didn’t find it, unless there is a lack of fruit in the dining room, sometimes it might be possible to pamper vacationers!!
Boris G.
26.03.2016
Negatives
We arrived at the hotel on March 13 at 21:00. They charged us 100 euros for a full day with breakfast. I think this is not correct!
Ольга Ф.
25.03.2016
Positives
A large number of treatment procedures, good medical facilities, convenient location of the hotelNegatives
no the price corresponds to the quality
Геннадий Р.
23.03.2016
Positives
I liked everything very much. I was very pleased. I applied for a visa and booked a sanatorium through your website “Sanatorium Com”. Everything is done quickly, competently, without delay. Thank you and good luck to you!
Наталья Ю.
20.03.2016
Positives
Convenient location for many procedures. The sanatorium corresponds to this category.Negatives
It is advisable for us to have a Russian-speaking doctor. The procedures are scheduled for 12.30, and there is lunch, you arrive and there is no medical staff, it is advisable to take this into account. There is no colonic lavage procedure, but there is one in the advertisement.
Alena M.
20.03.2016
Positives
We rested in the sanatorium from March 8 to 19. Upon check-in, the reception staff were very attentive to our requests for accommodation. The room was very good, spacious. Cleaning is daily and thorough. 3 building. The food is tasty and sufficient. Treatment at the highest level. Honey. The staff is very friendly. Everything is clearly within the procedure schedule.Negatives
There were no negative moments during the holiday.
Анатолий С.
18.03.2016
Positives
I am very pleased with the rest and treatment. The resort staff is very attentive, there were no problems. Of course, I will recommend a holiday in your sanatorium to my friends.Negatives
The downside is that several days were wasted because the doctor was afraid to prescribe the same treatment that was given two years ago. But then, after her consultation with the chief physician, everything changed. Further, we arrived around five o’clock on Friday; on Saturday and Sunday there were no procedures, that is, two days were completely empty. Although they could have offered us a swimming pool and a salt cave. According to the plan, there should have been 39 treatment procedures, but I only had 32. This means I did not receive 7 treatment procedures. On the day of arrival and day of departure there was one meal. The question arises: I paid for food for how many days? Why didn’t they explain to me why I didn’t receive all the medical procedures I paid for?
Vera N.
16.03.2016
Positives
I liked everything.1.number of procedures.2.Friendly medical staff,.Thank you!3.Procedures were well coordinated, with a large number of people everything went according to schedule.4.swimming pool.5.They write a lot about food...I liked everything.Reported often thanks to the cook. The rooms were cleaned daily. Towels were changed. The girls at the reception were very friendly. Thanks to everyone for my vacation!Negatives
It must be said that on all floors there are three stairs to climb. This is a big problem for people with a cane. Regardless of the elevator, it is difficult to move along the corridor itself.
Лариса Б.
16.03.2016
Positives
High-quality treatment, good location of the hotel, decent medical facilities, very good doctor.Negatives
Inconvenient dinner time, it starts too early and ends too early, the range of dishes is not too large, but you won’t be hungry :)
Лев Х.
14.03.2016
Positives
The good location of the sanatorium immediately gives it a big head start. Responsive staff, good food for a sanatorium, good procedural facilities.Negatives
The sanatorium is 3 stars and the rooms are appropriate. When the sanatorium is very full, it becomes impossible to attend some procedures.
Alexander M.
14.03.2016
Negatives
The receptionists are not friendly, the waiters are sleeping.
Vladimir P.
13.03.2016
Positives
We rested in the sanatorium from February 28 to March 12. This is not the first time in this sanatorium. I like the location of the sanatorium. Close to the springs. The medical facilities in the sanatorium are good. Many high-quality procedures. The food is good. Free salt cave and swimming pool. Thanks to doctor Belov. competent specialist.Negatives
The big minus of the sanatorium is the vacationers themselves. These are just women who don’t know how to behave. always not happy with something. another minus. A woman who teaches yoga left a negative comment. divides into Russian and non-Russian vacationers. Of course, after that I didn’t go. A man in the pool does physical therapy poorly. wish...I would like the administration of the sanatorium to organize leisure time for vacationers.
Anna B.
12.03.2016
Positives
Great location. near springs, excellent accommodation, cleaning, linen change quickly and in a timely manner, polite staff. Good food, there is always something that suits the diet. The lack of fruit does not bother me, I buy what I like. A Russian-speaking doctor, attentive and always willing to help, if some procedure is not suitable, he selects another. There are quite a lot of procedures. It's nice to have a salt cave.Negatives
I have not found. I rested 4 times in this sanatorium.
Ludmila .
07.03.2016
Positives
Restored my arm after a complex fracture by 50%!!!!Negatives
There was renovation going on on the 2nd floor. As a result, there was slight discomfort. Smells from paint, etc...
Natalja V.
07.03.2016
Positives
I liked everything, the treatment was good. The food was normal, I think there was enough of everything!Negatives
Swimming pool only as a procedure Sauna as a separate procedure We are from Finland and this is strange for us
Tamara K.
06.03.2016
Positives
A good sanatorium, with excellent medical facilities, respectful attitude of the staff, delicious food. I will recommend it to my friends.
Olga K.
06.03.2016
Positives
Nice, clean, cozy hotel. The cleaning is quite good. The staff is friendly. The chief doctor is very unpleasant, it is difficult to talk to him: he does not tolerate expressing his opinion. You need to listen silently and only to him. I was very offended by his words: “You Russians here are all very smart... I know better.”Negatives
Very tasteless, bland food. Very small portions. No fruit or baked goods (dry muffins don't count). Almost always iced tea. There are unqualified medical staff (I mean the nurse masseuse). The Russian young lady does not know how to give a massage at all, she only strokes her on the back.Answer from Spa Hotel Krivan
Здравствуйте Ольга! Спасибо Вам за объективный отзыв. Хочу заверить Вас, что мной уже проведена беседа с медицинским и врачебным персоналом на предмет того, что недопустимо делать такие заявления нашим гостям. Мы признаем, что врач был некорректен и приносим Вам свои извинения. С уважением, Eva Vodenkova.
Жанна Ш.
04.03.2016
Positives
friendly attitude of the staff food complies with the sanatorium regulations especially rich and varied breakfasts conveniently located procedures and most importantly the location of the sanatorium is minutes from the sources for the first time in 12 years of visiting the resort I feel rested mainly due to the lack of time pressure from running to the sources from distant hotels thank you very much from now on only with youNegatives
there is not a single sad case
Ольга К.
04.03.2016
Positives
Water is the main thing in Karlovy Vary. The location of the sanatorium is very convenient. I liked everything. No frills, but simple and high quality.Negatives
There is only one negative - the attitude of the head doctor who was my attending physician. There was a misunderstanding. The doctor on duty saw me on Saturday. All was good. She wrote down the date of the next doctor’s visit, and I asked if it was possible not to come if there were no questions? The doctor said it was possible. The schedule of procedures was very tight, there was always someone waiting in front of the doctor’s office, and I decided that I didn’t have to go - I liked everything. But a couple of days later the chief doctor himself called me and asked me to come for a follow-up appointment - he was on duty. Again, people were constantly sitting in front of the office, and I couldn’t get anywhere. But finally, around 6 pm, I got to him. I wanted to say that I have no problems or questions and everything is fine and I never expected the stream of abuse that fell upon me. The final point was what was heard in the back - Russians.... communists...((There are no words!! And it’s clear what emotions!!
Svetlana L.
01.03.2016
Positives
Good day everyone. Having read many reviews about the sanatorium, I went with great caution. But I want to say, not everything is as bad as they say in the comments. Everything was pretty good. The main thing is the excellent location of the sanatorium to the springs and a good medical base. Quite friendly and always smiling staff. All issues can always be resolved by changing the number and changing procedures. The room is cleaned daily, towels are changed daily, bed linen is changed every 3 days, the robe can also be changed at any time without any problems. We go to a sanatorium primarily to get treatment, to relax and not to look for shortcomings. I have observed many vacationers who, when entering the dining room, do not say “Good afternoon” to the staff, after eating they do not even thank them (and in the Czech Republic this is customary), but they themselves begin to criticize, putting themselves on a higher level. In this case, you need to go to 5, maybe everything will be perfect for them there. Krivan's status is quite consistent with its price and quality. Regarding nutrition, it may be a little weak for some, but for 3 weeks I have never been hungry. After all, we go to a sanatorium not to overeat, but to treat the gastrointestinal tract. As a last resort, there is a supermarket not far away where you can buy everything you need and fruits, which according to many reviews are not enough, the prices are quite reasonable. Near the sanatorium the shop is more expensive. So, get treatment, relax, breathe fresh air and don’t worry about anything! Have a good holiday everyone!
Natalia S.
29.02.2016
Positives
The hotel is conveniently located, 2 minutes walk to the colonnade. Overall a clean sanatorium-type hotel.Negatives
The hotel is quite “soviet”, the contingent is 55+. Very early room cleaning. There is no parking for guests, you need to park it in the garage for an additional fee. fee.
Olga S.
19.02.2016
Positives
Very comfortable and cozy rooms with internet. Good treatment, friendly staff. Wonderful location of the hotel.Negatives
The food is very monotonous and often over-salted or spicy, which is not very good for the stomach of a healthy person, and even more so for those who have problems with the gastrointestinal tract.
Ирина И.
11.02.2016
Positives
Rested at the beginning of February, room 1306Negatives
Unfortunately, an expensive silk scarf was stolen from me and unfortunately no one has sorted it out. Moreover, I had to run every day and remind myself of what happened. I heard from the maid manager that she trusted the maid who worked that day, and my complaint sounded like a misunderstanding. And I didn’t even hear the words of apology. This made me very sad! Alas!!!!Answer from Spa Hotel Krivan
Здравствуйте Ирина! По вашему случаю с Вами говорила моя коллега Романа Валентова, котороя звонила заведующей дежурной. Также с Вами говорила я. Ваш платок в санатории никто не видел и это абсолютная правда. Как мы уже отмечали, Ваш платок мог потеряться и в городе, и в транспорте. С уважением, Ева Воденкова.