references
Positives
If you are used to Michelin-starred restaurants, then this is not the place for you. the dining room cooks very tasty and high quality, the main dishes are always prepared by stewing, baking or other gentle processing; and in case you want to supplement your diet with high-calorie and fried foods, you can always do this at the buffet. Everyone is free to invent salads themselves, the material is provided to you, and you combine them; usually the buffet has: shredded cabbage, grated carrots, and grated radish, slices of tomatoes and cucumbers, two types of sauces for dressing salads and vegetable oil. Three types of soups: puree, cold and vegetable. I would like to especially note that despite the fact that there are people dissatisfied with the food, everyone upon departure complains that they have gained weight;) The medical care is conscientious, I did not have to additionally cajole the doctors or nurses so that they would do their job well. Working in such sanatoriums is a hell of a conveyor belt, there are hundreds of us and everyone has their own claims: open the window for one, close the window for another, it’s noisy for the third... for example, during a massage, one large room divided into 10 cabins, in each one they massage someone every 20 minutes a new person, doctors work hard like robots. Room cleaning is excellent, clean towels every 2 days, clean bed linen every 4 days.Negatives
The dining room has two problems: people who, at the expense of the buffet, compensate themselves for dinner or lunch that they did not buy in order to reduce the cost of the trip; and procedures prescribed during breakfast or lunch by the girls from the medical unit. It happens that a procedure that lasts an hour was scheduled for you at 12:30, and lunch starts at 12 and ends at 13:30. You can have lunch in 30 minutes only if you entered the dining room first, caught your waiter and asked him to bring I’m going urgently, because you have a procedure (at the same time, there is only one waiter, and he has 15 tables of 4 people at each) About accommodation in the room: if the windows face the courtyard-well, then you always hear the noise of working ventilation and no later than 6: 00 you are woken up by a car coming to pick up garbage (although you don’t care if you get up at 6 and go drink water). If the windows face the street, during the day, on weekdays, renovations of the building opposite continue.Positives
Convenient location, almost in the city center next to the colonnades. At first we were given a room with separate beds (married couple - hmm?), but at our request they changed it, although after 4 days. We got a wonderful large room with two windows and in a comfortable building.Negatives
There are no air conditioners or even fans in the resort. In hot July it was very difficult to be in the room, even at night. The food leaves much to be desired. In addition, if after the procedures you come for lunch or breakfast later, you risk not finding parts of the dishes at all. Elementary is not enough. Almost no fruit. The treatment is good, but scheduling these very procedures is worse than ever. How can you put an 80+ elderly person in the pool at 12:30, if lunch is from 12 to 13:30? Finally, the sanatorium has a paid garage. Yes, there is one, about 300 meters from the sanatorium, but you can’t open it or close it yourself, you have to take a card at the reception, they don’t give you a card, the traffic on the street is one-way. In general, you don’t want to take the car again, take the card, run to the garage, take the car out, park it next to the garage, risking a fine, run back to the sanatorium and return the card. While other visitors to the garage (probably from another hospital) had this same card.Positives
Polite, attentive staff, good treatment with convenient schedule. The menu has become more varied. Thank you for a good, quality rest and treatment.Negatives
The room needs to be cleaned more thoroughly.Positives
the rest of the staff is polite and attentive to their guestsNegatives
male staff at the pool were rude and disrespectful to customersPositives
Many thanks to all the staff of the sanatorium. Very good service. High-quality procedures. Clean rooms, timely cleaning. We hope to visit such wonderful places more than once.Positives
Variety and quality of treatment procedures. Staff work. Very good location, close to springs.Negatives
The quality of the food is not very good, they simply don’t know how to cook porridge, there is no variety of dishes, not enough fruitAnswer from Spa Hotel Krivan
Vážená paní Sharipova, Нам очень жаль, что вам не понравилось питание. Наше меню состоит из 10 блюд, которые не повторяются в трехнедельном цикле. Это рецепты, которые соответствуют различным требованиям - диетические, диабетические, религиозные. Мы - трехзвездочный отель, и наше предложение довольно широкое.
Positives
The treatment is excellent and the sanatorium is located in the most convenient location. Room 2101 is very small, the window faces a blank wall, there is little fruit in the middle of summerPositives
I like the friendly attitude of the staff, professional service, and a fairly large list of procedures provided to vacationers at your Spa Hotel. Excellent location of the hotel. Good food. I really like physical training in the Spa pool. After relaxation and treatment at the Spa Sanatorium Krivan, I feel great and Thank you for this.Negatives
Regarding the dry ration, which is given if the client goes on an excursion: in my opinion, you should not include a lot of bread, just add one bagel: instead of a large bottle of water, put two small ones, exclude the pate altogether. It spoils quickly, you can replace it with a small one juice packet or yogurt and replace Rama with butter.Answer from Spa Hotel Krivan
Vážená paní Chochlova, Благодарим вас за отзыв. Однако сухой пайок, особенно в летние месяцы, должен соответствовать определенным гигиеническим стандартам, так же мы должны учитывать различные диеты, особенно диабетики. При подготовке пакетов это мы не разделяем, потому что были жалобы, потому что у коллеги в автобусе был другой пакет. С нашей точки зрения, есть паштет лучший выбор, чем йогурт или другой, поскольку температура хранения составляет около + 18 ° C. Кроме того, рулет (белая выпечка) не подходит для диабетиков, вот лучший выбор хлеб. Упакованные соки также непригодны для диабетиков с точки зрения количества добавлен сахар. Поверьте, мы пытаемся создать оптимальный вариант, который сможет устраивать всех.
Positives
I recommend this resort with a pure heart. Excellent medical facilities, wonderful doctors. I was in this sanatorium in 2012-13, and in 2018 everything became much better. The food is high quality, the cleaning is excellent every day. The staff is friendly - everything for quality treatment and relaxation. The rooms have a kettle, refrigerator, TV. I prefer building 1, the rooms are more spacious..Negatives
DoctorAnswer from Spa Hotel Krivan
Vážená paní Rosso, пожалуйста, примите извинения, если вам не понравился врач. Вы пришли к нам в то время, когда два главних врача ушли в отпуск, и, к сожалению, могла быть нехватке времени у врачей. Все наши действующие врачи работали на уровне 150%. Возможно, эта огромная рабочая нагрузка также отразилось на качестве работы врачей. Нам очень жаль. Мы надеемся, что вы будете удовлетворены в следующем году.
Positives
We came from Switzerland and Germany and often visit Karlovy Vary, but our friends recommended it to us for the first time in Krivan. The staff is pleasant during the procedures, the hotel is located in the very center.Negatives
Salads, soups and side dishes are the same every day; in the middle of summer, fruit is surprisingly not produced.Answer from Spa Hotel Krivan
Vážená paní Zenhäusern, мы стараемся как можно больше готовить, чтобы удовлетворить вкус клиентов из разных стран в отношении диетических принципов чешского курорта, а также обычной диеты и в отношении различных религии. Основные блюда не повторяются в течение 3-недельного цикла. Выбор гарниров стандартный, это может казаться одинаковым каждый день. Паста, картофель, каши, овоши на пару. Свежие овощи в больших количествах мы стараемся избегать, что преполагает диетическое питание. Мы подаем нарезанние фрукты. Этот метод исходит из опыта, потому что целые плоды клиенты уносят в номера.
Positives
I express my deep gratitude to all the staff of the Krivan sanatorium for creating a warm, sincere atmosphere in such a wonderful place. I thank Sanatoriums for their support and impeccable work. Thank youPositives
Excellent quality of proceduresNegatives
The room is very small for two people, and besides, there are separate beds for a married couple. There weren’t enough boiled eggs for breakfast. There was very little information at the reception desk.Positives
Excellent treatmentsNegatives
There weren't enough boiled eggs for breakfast.Positives
Great location. Polite staff, both medical and dining.Negatives
Meals for a “C”, very short Opening hours of the dining room: in the evening, opening time is 1 hour 15 minutes. We missed a third of our dinners because of this.Positives
1. Nice room 2. Beautiful city 3. Good weather 4. Convenient location 5. Gorgeous scenery, etc., etc.Negatives
I hope that there will be no consequences: -on the last day before leaving, I received a hot hydropuncture bath!!!... It turned out that the bath setting was messed up.Positives
Everything is great, we will definitely come backPositives
Located close to the springs, quite a lot of medical procedures, good Wi-Fi, clean, tidy, mostly friendly staff, but not allNegatives
In the canteen there is poor organization of meals for those who go on excursions and cannot, for other reasons, take advantage of the food on time (at the same time they promise that they will feed, and then no one knows anything), a poor and inconvenient payment system for the pool (at the reception they take payment, and then the guy doesn’t let him into the pool (he says that they didn’t pay enough) - he sends him back to the reception and no apology at all - disgusting (they refused at all) - the price of the issue is 1 euro, it’s their fault, but they made him run back and forth - there’s no desire to use their paid ones at all procedures (before this they always bought extra), a confusing system of main and additional procedures (it’s difficult to choose what you need), there is not enough fruit in the diet, coffee and dark buns in the morning are not enough - they don’t analyze well which food is more in demand - so even if they offer a good one food, it is quickly sorted out - in short, there is something to work on,,, but overall I liked it - the price-quality ratio is goodPositives
Everything is fine!!!! We recommend it to everyone. All in one place. And food, and procedures and polite attitude towards vacationers. Everything was done perfectly according to our whim. Well done KRIVANTS!!! KEEP IT UP. YAKOV YASHAEV from Israel. THANKS A LOT.Positives
Excellent location, opportunity to take advantage of excursions, good treatment and servicePositives
The doctor did not treat my health problems well and I had to go to the main doctor to adjust the treatment. I had to take tests 3 times because... the first ones were not done. I discovered this before leaving. In general, the poor attitude of the medical staff. In 12 years of coming to Karlovy Vary, this was the first time I encountered an ugly attitude.Answer from Spa Hotel Krivan
Dobrý den, paní Zemlezino, мы очень сожалеем, что вы были недовольны лечащим врачом. Доктор специалист по реабилитации и физической медицине. Каждый врач оценивает состояние здоровья клиента и отвечает за него. Если клиент не удовлетворенный вашим врачом, имеет право обменять его. Вы воспользовались этим правом. Мы надеемся, что вы будете удовлетворены в следующем году.